Invitation Homes
About Invitation Homes
Invitation Homes Inc. is one of the largest single-family home leasing and property-management companies in the United States. The company owns, renovates, leases, and professionally manages single-family rental homes in major metropolitan areas and also provides property-management services to third-party and joint-venture portfolios. Invitation Homes was founded in 2012 and has built a national platform centered around professionally managed rental homes, technology, maintenance, and resident services.
Invitation Homes currently owns and manages more than 80,000 homes across approximately 16 major U.S. markets. Its homes are generally located in suburban neighborhoods near employment centers, schools, transportation, and community amenities. The company also offers Smart Home technology, ProCare professional maintenance, digital leasing, online payments, maintenance apps, and bundled resident services.
Invitation Homes is a publicly traded real estate investment trust, or REIT. Its common stock trades on the New York Stock Exchange under ticker INVH. Dallas B. Tanner is President and Chief Executive Officer. The company reported 1,725 full-time associates as of December 31, 2025.
Quick Information
Corporate Phone Number
800-339-7368
Invitation Homes’ current Office Directory publishes this number for its Dallas headquarters and corporate offices.
Customer Service Number
For general leasing and resident information:
888-865-1963.
Corporate Office Address
Invitation Homes Inc.
5420 LBJ Freeway, Suite 600
Dallas, TX 75240
United States
Headquarters Address
Invitation Homes Inc.
5420 LBJ Freeway, Suite 600
Dallas, TX 75240
United States
The company’s 2025 Form 10-K and current Office Directory both identify this address as the principal executive headquarters.
SEC-Listed Corporate Phone
972-421-3600
Invitation Homes’ 2025 Form 10-K lists this as the registrant’s principal executive office telephone number.
Industry
Single-Family Rental Housing, Residential Real Estate, Property Management and REIT
Founded
2012
Invitation Homes purchased its first home in Phoenix in April 2012.
Current CEO
Dallas B. Tanner
President and Chief Executive Officer.
Number of Homes
80,000+ homes
across major U.S. metropolitan markets.
Number of Markets
Approximately 16 major U.S. markets.
Number of Employees
1,725 full-time associates
as of December 31, 2025.
Website
https://www.invitationhomes.com/
Investor Relations
https://ir.invitationhomes.com/
Invitation Homes trades on the NYSE under ticker:
INVH.
Careers Page
https://careers.invitationhomes.com/
Invitation Homes recruits across leasing, property management, maintenance, accounting, technology, marketing, corporate operations, and portfolio management.
Invitation Homes Products & Services
Invitation Homes’ primary service is professionally managed single-family home leasing, supported by resident technology, maintenance, payments, Smart Home features, and other convenience services.
Single-Family Home Rentals
Invitation Homes leases updated single-family homes to residents across major metropolitan markets.
Current properties commonly include three-, four-, and five-bedroom homes located in suburban neighborhoods.
Professionally Managed Homes
Invitation Homes manages its rental properties using local property-management and maintenance teams.
Residents receive support through company-employed associates, vendor networks, apps, and local market offices.
Updated and Renovated Homes
Homes are renovated and prepared before new residents move in.
Invitation Homes states that homes must pass a multi-point quality-assurance inspection before occupancy.
Self-Guided Tours
Prospective residents can tour qualifying homes through self-guided viewing options.
This allows applicants to explore available homes without requiring a traditional accompanied showing.
Online Applications
Rental applications can be completed online.
Applicants can search homes, review qualification requirements, submit information, and move through the leasing process digitally.
Flexible Lease Terms
Invitation Homes currently advertises lease lengths commonly ranging from:
12 to 24 months
subject to home and market availability.
Pet-Friendly Leasing
Invitation Homes generally permits up to three pets subject to applicable lease rules, fees, local restrictions, and property-specific requirements.
ProCare Professional Maintenance
ProCare is Invitation Homes’ proactive maintenance platform.
It includes move-in orientation, follow-up visits, routine home checks, maintenance requests, and a move-out consultation.
24/7 Emergency Maintenance
Residents can report urgent maintenance problems through the dedicated hotline:
888-330-4969
Urgent issues can include flooding, broken pipes, loss of water or power, or no heat during qualifying cold weather.
Maintenance App
Invitation Homes operates a dedicated maintenance app for residents.
Residents can submit service requests, upload photos and videos, track technicians, reschedule visits, and review completed maintenance activity.
Smart Home Technology
Smart Home services can include a connected thermostat, smart lock, and video doorbell where available.
Residents can control temperature, door access, activity notifications, and selected home features through mobile technology.
Lease Easy Bundle
Invitation Homes offers a bundled resident-service package that can include Smart Home services, HVAC-filter delivery, utility management, and other convenience features.
Availability and monthly fees depend on the lease and market.
HVAC Filter Delivery
Participating residents receive correctly sized replacement HVAC filters delivered directly to the home.
The service is intended to simplify routine HVAC upkeep and improve system performance.
Utility Management
Water, sewer, and trash services can be coordinated through Invitation Homes where available.
Applicable utility charges can be combined with the monthly resident account to simplify billing.
Online Rent Payments
Residents can pay rent through Invitation Homes’ online account system.
Automatic-payment options are also available for eligible accounts.
Resident Portal
The online resident experience allows users to access payments, account details, maintenance tools, and other property information.
Build-to-Rent Communities
Invitation Homes also manages purpose-built rental communities with new single-family homes and townhomes.
Selected communities include features such as pools, parks, trails, and other neighborhood amenities.
Property Management for Other Owners
Invitation Homes has expanded into professional property and asset management for portfolios owned by joint ventures and other investors.
The company announced this business evolution beginning with approximately 14,000 homes in several existing markets.
Renters Insurance Coordination
Residents are required to maintain renters insurance in accordance with applicable lease terms.
Current onboarding materials reference at least $100,000 in liability coverage for certain residents.
Resident Offers and Discounts
Invitation Homes partners with third parties to provide selected discounts and resident offers.
Offers can include travel, appliance, and other lifestyle-related benefits.
Invitation Homes Corporate Phone Numbers
Corporate Phone Number
800-339-7368.
SEC Corporate Headquarters Number
972-421-3600.
Corporate Headquarters Number
800-339-7368
Customer Service / Leasing Information
888-865-1963.
Emergency Maintenance Number
888-330-4969
Available 24/7 for urgent maintenance and lockout issues.
Routine Maintenance Support
Residents can use the same:
888-330-4969
or submit routine requests through the Maintenance app or portal.
Dallas Local Office
682-238-1265
4450 Sojourn Dr., Suite 100, Addison, TX 75001.
Atlanta Office
770-442-3372
Carolinas Office
704-817-4260
Chicago Office
773-893-1250
Denver Office
720-506-9660
Houston Office
713-321-2800
Jacksonville Office
904-423-4850
Las Vegas Office
702-331-3057.
Investor Relations Number
Invitation Homes does not prominently publish one universal investor-support phone on its consumer website.
Investor information is available through:
https://ir.invitationhomes.com/
Human Resources Number
Invitation Homes does not prominently publish one universal applicant HR phone number.
Careers:
https://careers.invitationhomes.com/
How to Reach a Real Person at Invitation Homes
For leasing or general questions, call 888-865-1963 or contact the local Invitation Homes office serving the relevant market. Invitation Homes maintains direct market offices in locations including Atlanta, Charlotte, Chicago, Dallas, Denver, Houston, Jacksonville, Las Vegas, Minneapolis, Phoenix, Seattle, Southern California, South Florida, and Tampa.
Current residents with maintenance problems should use the Maintenance app, resident portal, or 888-330-4969. This line is available 24/7 and should be used for dangerous or urgent issues such as flooding, a broken pipe, lack of water or power, or certain heating failures. For routine billing, lease, renewal, or account matters, contact the local office or submit the appropriate online contact form.
Invitation Homes Headquarters & Corporate Office Address
Invitation Homes’ current corporate headquarters is
Invitation Homes Inc.
5420 LBJ Freeway, Suite 600
Dallas, TX 75240
United States
The address is confirmed both by the company’s 2025 Form 10-K and its current corporate Office Directory.
Dallas Corporate Headquarters
5420 LBJ Freeway, Suite 600
Dallas, TX 75240
Current corporate phone:
800-339-7368
SEC registrant phone:
972-421-3600.
Current CEO
Dallas B. Tanner
He serves as President and Chief Executive Officer.
Legal Structure
Invitation Homes Inc. is a:
Real Estate Investment Trust (REIT)
organized under Maryland law.
It conducts its primary operating activities through Invitation Homes Operating Partnership LP.
Current Employee Scale
As of December 31, 2025:
1,725 full-time associates.
Current Home Portfolio
Invitation Homes currently describes its platform as owning and managing:
80,000+ single-family homes.
Current Market Footprint
The company operates across approximately:
16 major U.S. markets.
IPO
Invitation Homes completed its initial public offering in:
February 2017
The IPO raised approximately:
$1.77 billion.
Starwood Waypoint Merger
Invitation Homes and Starwood Waypoint Homes completed their merger in:
November 2017
creating a company with more than 80,000 rental homes.
Stock Listing
Invitation Homes trades on:
New York Stock Exchange
Ticker:
INVH.
Local Operations
Invitation Homes combines centralized corporate operations with local market offices and maintenance teams.
Current office listings cover major markets throughout the Sun Belt, West Coast, Midwest, and Southeast.
How to File a Complaint Against Invitation Homes
Residents filing a complaint involving maintenance, rent, fees, lease terms, security deposit, property condition, employee conduct, Smart Home service, move-in, move-out, or another Invitation Homes issue should gather the lease, resident account information, property address, photographs, maintenance-ticket history, payment records, emails, and the names of any representatives already contacted.
Step 1: Contact the Local Invitation Homes Office
Start with the local market office responsible for your rental home. Invitation Homes publishes office addresses and phone numbers for each major market. Explain the issue clearly, provide the property address and resident details, and request that the complaint be documented. If the complaint concerns rent, fees, lease terms, renewal, move-in, or account administration, the local property-management team is generally the most appropriate first contact.
Step 2: Submit Maintenance Problems Through the Official Maintenance System
For maintenance issues, use the Invitation Homes Maintenance app, maintenance portal, or 888-330-4969. Urgent problems should be reported immediately through the 24/7 hotline. Upload photographs or videos when possible and keep the service-request number, appointment details, technician notes, and screenshots showing the status of the request.
Step 3: Request Management Escalation
If the local office or maintenance team does not resolve the issue, request review by a Property Manager, Market Leader, maintenance supervisor, or another senior local representative. Provide previous ticket numbers, dates, photographs, billing records, and a short timeline of what has already occurred. Explain exactly what correction, refund, repair, account adjustment, or other resolution you are requesting.
Step 4: Send Formal Written Correspondence to Invitation Homes Headquarters
For a serious unresolved complaint, send written correspondence to Invitation Homes Inc., 5420 LBJ Freeway, Suite 600, Dallas, TX 75240. Include your name, rental-property address, resident account information, local office, previous case numbers, dates, and copies of supporting records. Keep copies of everything submitted and use a delivery method that provides tracking when the issue is significant.
Step 5: Use the Appropriate External Complaint Process if Necessary
The correct external process depends on the complaint. Housing-code, habitability, or safety concerns may involve the local housing, building-code, or health authority. Alleged housing discrimination may be reported through HUD’s Fair Housing process or the applicable state or local fair-housing agency. Security-deposit, fee, lease, and consumer disputes may fall under state landlord-tenant law or the state Attorney General or consumer-protection agency. For emergencies involving fire, gas, immediate danger, or serious personal safety risks, contact the appropriate emergency authority rather than relying only on the landlord’s complaint process.
