GM Financial
About GM Financial
GM Financial, formally General Motors Financial Company, Inc., is the wholly owned captive automotive finance subsidiary of General Motors Company. The company provides vehicle financing and leasing solutions to consumers purchasing or leasing General Motors vehicles and also offers commercial lending products to automobile dealers. Its operations support GM brands and dealerships through retail installment financing, vehicle leasing, dealer inventory financing and other automotive financial services across North America and selected international markets.
GM Financial was founded in September 1992 as AmeriCredit Corp. and opened its first branch office in Fort Worth, Texas. General Motors acquired AmeriCredit on October 1, 2010 and renamed it General Motors Financial Company, Inc. The acquisition created a full-service captive finance company capable of supporting GM dealers and customers with a broad range of automotive financing products. GM Financial subsequently expanded its Canadian and international operations and today conducts business across North America, South America and Asia.
GM Financial is headquartered at 801 Cherry Street, Suite 3500, Fort Worth, Texas 76102. Its latest annual filing reports approximately 9,000 employees as of December 31, 2025, excluding joint-venture employees. The company remains a wholly owned subsidiary of General Motors Company, so GM Financial itself is not separately publicly traded even though it files financial reports with the U.S. Securities and Exchange Commission.
Quick Information
Corporate Phone Number
+1 (817) 302-7000
This is GM Financial’s current corporate-office telephone number. The number is published both on GM Financial’s official Contact page and in its latest SEC filings.
Customer Service Number
1-855-719-9693
GM Financial currently publishes this number for consumer Customer Support. Current phone and messaging support hours are Monday through Friday from 7:00 AM to 6:00 PM Central Time and Saturday from 9:00 AM to 1:00 PM Central Time.
Corporate Office Address
General Motors Financial Company, Inc.
801 Cherry Street, Suite 3500
Fort Worth, TX 76102
United States
This is GM Financial’s current principal executive-office address.
Headquarters Address
GM Financial
801 Cherry Street
Suite 3500
Fort Worth, Texas 76102
United States
Current July 2026 SEC filings continue to identify this location as the company’s principal executive offices.
Investor Relations: Investor.relations@gmfinancial.com
Existing Suppliers: purchasing@gmfinancial.com
Media Inquiries: media@gmfinancial.com
GM Financial does not publish one universal plain-text email address for ordinary consumer account service. Existing customers are encouraged to use secure messaging through MyAccount for account-specific assistance.
Industry
Automotive Finance, Consumer Lending, Vehicle Leasing, Dealer Finance, Commercial Lending and Financial Services
Founded
1992
GM Financial was founded as AmeriCredit in Fort Worth, Texas in September 1992. General Motors acquired and renamed the business in October 2010.
Number of Employees
Approximately 9,000 employees
GM Financial reported approximately 9,000 employees as of December 31, 2025, excluding employees at its joint ventures.
Corporate Office Hours
GM Financial does not publish general public walk-in hours for its Fort Worth headquarters. Consumer support hours are Monday through Friday from 7:00 AM to 6:00 PM CT and Saturday from 9:00 AM to 1:00 PM CT.
Website
The website provides account management, payments, financing information, lease resources, dealer support and financial education.
Investor Relations
GM Financial is wholly owned by General Motors Company and is not independently publicly traded. Its financial reports and debt-related investor information are available through GM Financial and General Motors investor resources.
Careers Page
GM Financial maintains an official careers platform for positions in consumer finance, dealer services, technology, customer experience, risk, finance, operations and corporate functions.
GM Financial Products & Services
Retail Auto Financing
GM Financial provides retail installment financing for customers purchasing eligible vehicles through participating General Motors dealerships. Financing terms depend on the customer’s credit profile, vehicle, dealer transaction and applicable program.
Vehicle Leasing
The company provides vehicle lease programs that allow qualifying customers to use a GM vehicle for an agreed term and mileage allowance. At lease maturity, customers may have options that can include returning the vehicle, purchasing it or moving into another eligible vehicle.
Chevrolet Financing
GM Financial provides financing solutions supporting customers purchasing or leasing Chevrolet vehicles through participating dealers.
Buick Financing
Customers purchasing or leasing Buick vehicles may use eligible GM Financial retail or lease programs offered through participating dealerships.
GMC Financing
GM Financial provides financing and leasing support for eligible GMC vehicles, including SUVs, pickups and other models.
Cadillac Financing
Cadillac customers can access eligible GM Financial financing and leasing products through participating Cadillac dealerships.
MyAccount
GM Financial’s MyAccount service allows eligible customers to manage vehicle-finance accounts online. Customers can make payments, view account details, access notices and communicate securely with GM Financial.
Online Payments
Customers can use MyAccount to make eligible payments electronically. Available payment methods and processing times depend on the account and payment option selected.
Automatic Payments
Eligible customers can establish recurring automatic payments according to GM Financial’s current account-management options.
Account Statements
GM Financial provides account statements and transaction information through MyAccount and other approved communication methods.
Lease-End Services
Customers approaching the end of a vehicle lease can access information about inspections, excess mileage, vehicle condition, return procedures and available lease-end options.
Vehicle Purchase at Lease End
Depending on the lease agreement and applicable rules, customers may have the option to purchase the leased vehicle at the contractual purchase amount.
Dealer Commercial Lending
GM Financial provides commercial lending products to automobile dealers. These services can help dealers finance inventory and support broader dealership operations.
Dealer Floorplan Financing
Dealer floorplan financing helps qualifying GM dealers finance vehicle inventory while vehicles are held for retail sale.
Business Customer Services
GM Financial provides dedicated support for eligible commercial and business customers.
Business Customer Support: 1-855-501-5563
Current support hours are Monday through Friday from 7:00 AM to 6:00 PM CT.
Financial Education
GM Financial publishes educational resources covering vehicle financing, budgeting, credit, leasing and other personal-finance topics.
International Automotive Finance
GM Financial operates automotive finance businesses in markets outside the United States, including selected operations in Latin America and Asia.
GM Financial Corporate Phone Numbers
Corporate Phone Number
+1 (817) 302-7000
This is GM Financial’s current corporate headquarters number.
Corporate Headquarters Number
+1 (817) 302-7000
Current headquarters:
801 Cherry Street, Suite 3500
Fort Worth, TX 76102
Headquarters Number
+1 (817) 302-7000
The number remains current in GM Financial’s July 2026 SEC filing.
Corporate Office Number
+1 (817) 302-7000
This number is appropriate for corporate-level matters rather than routine account servicing.
Customer Support Number
1-855-719-9693
This is GM Financial’s current general consumer support number.
Customer Service Number
1-855-719-9693
Current support hours are Monday through Friday from 7:00 AM to 6:00 PM CT and Saturday from 9:00 AM to 1:00 PM CT.
Toll-Free Number
1-800-644-2297
GM Financial publishes this toll-free number under corporate phone support.
Business Customer Support Number
1-855-501-5563
This number is specifically intended for qualifying GM Financial business customers.
Sales Number
GM Financial does not publish one universal direct-to-consumer Sales Number because most financing applications originate through participating GM dealerships.
Support Number
For consumer account support:
1-855-719-9693
For business customers:
1-855-501-5563
Billing Number
GM Financial does not publish a separate universal billing-only number. Existing customers should use 1-855-719-9693 or secure MyAccount messaging for payment and account questions.
Regional Office Number
GM Financial operates multiple regional and international functions but does not publish one universal regional-office number.
Branch Office Number
GM Financial is not a consumer branch-banking network. Most retail financing originates through automobile dealerships, while servicing is managed through centralized and regional operations.
Local Office Number
For the Fort Worth headquarters:
817-302-7000
International Number
GM Financial operates internationally, but contact numbers vary by country and operating entity. Customers should use the GM Financial website corresponding to their market.
Emergency / After-Hours Number
GM Financial does not publish a general corporate emergency hotline. Customers can access MyAccount outside normal telephone-support hours for many account-management functions.
Investor Relations Number
GM Financial directs investor questions primarily to:
Investor.relations@gmfinancial.com
The corporate office number is 817-302-7000.
Media / Press Number
GM Financial publishes:
for media inquiries.
Human Resources (HR) Number
GM Financial does not publish one universal public HR telephone number for outside job applicants. Candidates should use the official careers portal.
Reservations / Booking Number
Not applicable. GM Financial is an automotive finance company rather than a reservation-based service.
How to Reach a Real Person at GM Financial
For an existing consumer account, call 1-855-719-9693 during the published support hours or sign in to MyAccount and use secure messaging. MyAccount can be particularly useful because it allows the representative to work from authenticated account information and helps customers review payments, notices and account details without relying on ordinary email.
Before contacting GM Financial, have the account number, vehicle information, payment details and any relevant correspondence available. For corporate matters, call 817-302-7000. Business customers should use 1-855-501-5563. Investor, supplier and media questions should be sent to their dedicated published email addresses rather than general Customer Service.
GM Financial Headquarters & Corporate Office Address
Current GM Financial Headquarters
General Motors Financial Company, Inc.
801 Cherry Street, Suite 3500
Fort Worth, TX 76102
United States
Corporate Phone: 817-302-7000
This remains GM Financial’s current principal executive-office address.
Corporate Office Mailing Address
GM Financial currently publishes:
801 Cherry Street, Suite 3600
Fort Worth, TX 76102
as its corporate-office mailing address.
Principal Executive Offices
801 Cherry Street
Suite 3500
Fort Worth, Texas 76102
The company’s latest annual and current reports continue to use this address.
Supplier Invoice Address
GM Financial publishes a separate address for supplier invoices:
Operations, Attn: Accounts Payable
P.O. Box 1630
Fort Worth, TX 76101
This is a specialized accounts-payable address and should not be used for consumer payments or complaints.
Parent Company
GM Financial is a wholly owned subsidiary of General Motors Company. General Motors itself is a separate publicly traded parent corporation, while GM Financial maintains its own Fort Worth headquarters and finance operations.
Historical AmeriCredit Connection
GM Financial’s current Fort Worth identity has its roots in AmeriCredit, which was founded there in 1992. General Motors acquired AmeriCredit in October 2010 and renamed the company GM Financial.
How to File a Complaint Against GM Financial
Customers experiencing a problem involving an auto loan, lease, payment, title, account access or Customer Service should gather the relevant vehicle and account information before beginning the complaint process.
Step 1: Contact GM Financial Customer Service
Call:
1-855-719-9693
Explain the problem clearly and provide the account information requested by the representative.
Step 2: Sign In to MyAccount
Use GM Financial MyAccount to review account details, payments and notices.
Secure messaging may be useful for documenting the issue in writing.
Step 3: Keep Payment and Account Records
Retain statements, payment confirmations, correspondence and screenshots related to the complaint.If the issue concerns a vehicle lease, also retain the lease agreement and inspection documentation.
Step 4: Follow Up Through the Existing Case
If the first contact does not resolve the issue, call again or continue the secure message conversation and reference any existing case information.
Step 5: Request Additional Review
Ask for the complaint to be reviewed by an appropriate supervisor or account specialist when ordinary servicing does not resolve the issue.
Step 6: Use Business Customer Support When Applicable
Business customers should call:
1-855-501-5563
rather than the ordinary consumer line.
Step 7: Keep Corporate Contacts Separate
Investor, media and supplier email addresses should not be used for ordinary auto-loan complaints because those teams do not service consumer accounts.
Step 8: Contact Corporate Headquarters When Appropriate
For broader unresolved corporate correspondence:
GM Financial
801 Cherry Street, Suite 3500
Fort Worth, TX 76102
Corporate Phone: 817-302-7000
Step 9: Preserve All Documentation
Keep contracts, statements, payment records, title correspondence and previous support communications before pursuing an outside complaint.
Step 10: Consider an Appropriate External Complaint Process
If a significant automotive-finance or credit-servicing problem remains unresolved, customers may review the consumer-finance or regulatory complaint process applicable to their account and jurisdiction.
