Exeter Finance
About Exeter Finance
Exeter Finance LLC is an indirect automobile-finance company headquartered in Irving, Texas. The company works with franchised and independent automobile dealers throughout the United States to provide vehicle-financing solutions for consumers. Exeter underwrites, purchases, services, and securitizes retail installment contracts for new and used vehicles.
Exeter was founded in 2006 by experienced auto-finance executives. The company was acquired by The Blackstone Group in 2011, and in 2021 it entered into an agreement to be acquired by Warburg Pincus. Exeter’s current corporate history continues to identify Warburg Pincus as its ownership milestone.
The company is currently led by Jason Grubb, Chief Executive Officer, with Brad Martin as President and Chief Operating Officer and Jason Kulas as Vice Chairman and Chief Financial Officer. Exeter provides customer account servicing, dealer financing, refinancing, digital account management, payment tools, payoff support, insurance handling, title assistance, and SCRA support.
Quick Information
Corporate Phone Number
214-572-8256
Current 2026 SEC securitization filings list this telephone number with Exeter Finance’s principal executive-office address.
Customer Service Number
800-321-9637
Current hours
Monday to Friday: 8:00 AM to 7:00 PM CT
Saturday: 8:00 AM to 5:00 PM CT.
Corporate Office Address
Exeter Finance LLC
2101 W. John Carpenter Freeway
Irving, TX 75063
United States
Current 2026 SEC filings identify this as Exeter’s principal executive-office address for securitization entities c/o Exeter Finance.
Customer Service Correspondence Address
Exeter Finance
Attn: Customer Service
2250 W. John Carpenter Freeway
Irving, TX 75063
Exeter’s current consumer support materials use this address for selected Customer Service documentation.
Headquarters Address
Exeter Finance LLC
2101 W. John Carpenter Freeway
Irving, TX 75063
United States
General Correspondence Address
For certain account correspondence, Exeter also publishes:
P.O. Box 166097
Irving, TX 75016.
Exeter primarily uses secure messaging through MyAccount rather than publishing one universal unsecured Customer Service email.
Customers can securely email Customer Service after signing into MyAccount.
Industry
Automotive Finance, Consumer Lending, Indirect Auto Lending, Loan Servicing and Asset-Backed Securitization
Founded
2006.
Current CEO
Jason Grubb.
President and COO
Brad Martin.
Vice Chairman and CFO
Jason Kulas.
Owner
Warburg Pincus
Exeter entered an agreement to be acquired by Warburg Pincus in 2021.
NMLS ID
967404.
Dealer Network
Recent Exeter company materials report working with:
15,000+ dealers nationwide.
Customer Scale
Recent company information reported:
650,000+ customers nationwide.
Serviced Portfolio
Recent Exeter materials reported a serviced portfolio of:
More than $10 billion.
Corporate Office Hours
Customer Service:
Monday to Friday: 8:00 AM to 7:00 PM CT
Saturday: 8:00 AM to 5:00 PM CT.
Website
https://www.exeterfinance.com/
MyAccount
https://myaccount.exeterfinance.com/
Careers Page
https://www.exeterfinance.com/careers
Exeter recruits for customer service, finance, credit, technology, legal, operations, analytics, dealer services, and corporate functions.
Investor Relations
Exeter is privately held and does not maintain a conventional public-company shareholder Investor Relations department.
Exeter Finance Products & Services
Exeter is primarily an auto-finance company rather than a bank or automobile dealership. Its services focus on retail installment financing, dealer relationships, loan servicing, and related account-management tools.
Indirect Auto Financing
Exeter purchases and services retail installment contracts originated through automobile dealers.
This allows customers to obtain financing through participating franchise and independent dealerships rather than applying directly at a traditional bank.
New Vehicle Financing
Exeter provides financing programs that can be used for qualifying new vehicles purchased through participating dealers.
Approval, interest rate, down payment, term, and other conditions depend on the individual credit application and vehicle.
Used Vehicle Financing
Used-car financing is a significant part of Exeter’s business.
The company works with participating dealers nationwide to structure retail installment contracts for qualifying customers and vehicles.
Flexible Lending Programs
Exeter describes its dealer-finance model as providing flexible financing solutions based on different customer situations.
Final approval and contract terms depend on underwriting and dealer-submitted applications.
Vehicle Refinancing
Exeter currently operates a dedicated vehicle-refinancing program for qualifying consumers.
Its current refinancing page describes a process in which Exeter pays off the existing lender after closing and establishes a new Exeter loan, subject to approval and state-specific requirements.
MyAccount
MyAccount is Exeter’s secure 24/7 account-management portal.
Customers can view loan details, payment history, monthly statements, account information, and use secure communication tools.
Online Payments
Customers can make payments through MyAccount using eligible bank accounts and other supported payment methods.
Free ACH payments and recurring AutoPay can be set up directly in the portal.
AutoPay
Exeter supports automatic monthly payments from checking or savings accounts.
The company recommends AutoPay as a convenient way to avoid missing payments and certain third-party processing fees.
Debit Card Payments
Customers may make qualifying debit or ATM-card payments online or by phone.
Third-party processing fees can apply, and Exeter states that it does not retain the third-party payment fee.
Phone Payments
Payments can be made by calling:
800-321-9637
Customers can use automated payment service or speak with Customer Service.
MoneyGram Payments
Exeter accepts payments through MoneyGram.
Current Receive Code:
1214
MoneyGram fees may apply.
Payment Extensions
Eligible customers may request payment extensions by calling Customer Service.
Interest continues to accrue during the extension, which can increase the amount owed at loan maturity.
Due Date Changes
Qualifying accounts may be eligible for a payment due-date change.
Customers should call 800-321-9637 to determine eligibility.
Payoff Quotes
Customers can request payoff information through MyAccount or by calling Customer Service.
Dealer-support materials also direct payoff inquiries to 800-321-9637.
Title Processing
Exeter assists customers with lien and title-related matters after payoff and during state-registration changes.
Title documents are handled according to state-specific requirements.
Insurance Claim Support
Exeter works with borrowers and insurance companies when a financed vehicle suffers physical damage.
Customers may need to submit insurance estimates, repair invoices, photographs, and other documents for claim-check endorsement.
Insurance Verification
Borrowers are required to maintain qualifying comprehensive and collision coverage under their contract.
Current insurance-information support includes a dedicated phone line for policy updates.
Credit Reporting
Exeter reports account information to credit bureaus.
Customers who believe information is inaccurate can submit disputes through a credit bureau or directly to Exeter.
Credit Bureau Disputes
Direct credit-report disputes can be mailed to:
Exeter Finance LLC
P.O. Box 166097
Irving, TX 75016
The company asks consumers to identify the information being disputed and explain why it is inaccurate or incomplete.
SCRA Benefits
Exeter provides Servicemembers Civil Relief Act benefits for qualifying servicemembers and dependents.
Current benefits can include a 6% interest-rate cap, repossession protections, and no late-fee assessments, subject to eligibility.
Dealer Financing Programs
Exeter works with both franchise and independent automobile dealers.
Dealer programs include application purchasing, funding support, underwriting programs, and incentives.
Manufacturer-Certified Pre-Owned Program
Exeter currently promotes financing options for eligible manufacturer-certified pre-owned vehicles.
Its dealer materials describe enhanced book-value allowances for qualifying CPO vehicles.
DealerPortal
DealerPortal provides participating dealers with digital access to Exeter dealer-account functions.
Dealers can use it to submit, manage, and monitor eligible financing activity.
Financial Education
Exeter’s Financial Compass Collective provides educational resources covering credit, personal finance, and financial decision-making.
The company positions these materials as tools to help customers understand and improve their financial journey.
Exeter Finance Corporate Phone Numbers
Corporate Phone Number
214-572-8256
Current SEC-listed corporate number.
Corporate Headquarters Number
214-572-8256
Headquarters Number
214-572-8256
Corporate Office Number
214-572-8256
Customer Service Number
800-321-9637.
Customer Support Number
800-321-9637
MyAccount Support
800-321-9637.
Payment Support Number
800-321-9637
Payoff Number
800-321-9637.
Refinancing Support
800-321-9637
Current refinancing customers are directed to Customer Service after funding for account management.
Dealer Support Number
866-226-2285
Current dealer-support hours
Buying: Monday to Saturday, 8:00 AM to 9:00 PM CT
Funding: Monday to Friday, 8:00 AM to 8:00 PM CT.
Dealer Signup Number
1-855-4EXETER
Also:
1-855-439-3837.
Insurance Information Number
800-243-0705
This number is used to update or change insurance-policy information.
Insurance Fax
800-422-9765.
Customer Service Fax
214-572-8199
Used for selected Customer Service, name-change, and SCRA documentation.
1099-C Support Number
844-478-5451
Used for replacement or correction questions involving Form 1099-C.
SCRA Support Number
800-321-9637
Toll-Free Number
Primary toll-free Customer Service:
800-321-9637
Billing Number
800-321-9637
Collections / Account Assistance
800-321-9637
Repossession Account Assistance
800-321-9637.
Bankruptcy Support
800-321-9637
Fraud / Unauthorized Account Access
800-321-9637
Exeter asks customers to call immediately if they suspect unauthorized access.
Investor Relations Number
Exeter does not maintain a conventional public shareholder Investor Relations line.
Media / Press Contact
Recent Exeter releases identify company-specific media contacts rather than one universal permanent media line.
Human Resources Number
No universal applicant HR number is prominently published.
Careers:
https://www.exeterfinance.com/careers
How to Reach a Real Person at Exeter Finance
Call 800-321-9637 during current Customer Service hours, Monday through Friday from 8:00 AM to 7:00 PM CT and Saturday from 8:00 AM to 5:00 PM CT. Customers should have their seven-digit Exeter account number, identifying information, vehicle details, and relevant payment or insurance documents available. MyAccount also provides secure messaging and 24/7 access to account information.
For dealer matters, use 866-226-2285. For insurance-policy updates, use 800-243-0705. For specialized issues such as SCRA, bankruptcy, payment extensions, payoff quotes, title concerns, repossession, or suspected unauthorized account access, the main 800-321-9637 line remains the primary routing contact.
Exeter Finance Headquarters & Corporate Office Address
Principal Executive Office
Exeter Finance LLC
2101 W. John Carpenter Freeway
Irving, TX 75063
United States
Corporate Phone: 214-572-8256
Current March 2026 SEC securitization filings identify this address and phone number for entities operating c/o Exeter Finance LLC.
Customer Service Physical Correspondence Address
For selected Customer Service documentation, Exeter currently publishes:
Exeter Finance
Attn: Customer Service
2250 W. John Carpenter Freeway
Irving, TX 75063
Fax: 214-572-8199.
General Account Correspondence
For some account communications:
Exeter Finance
P.O. Box 166097
Irving, TX 75016.
Title and Registration Address
Exeter Finance
P.O. Box 166008
Irving, TX 75016.
Monthly Payment Address
When no payment coupon is available:
Exeter Finance
P.O. Box 650598
Dallas, TX 75265-0598.
Payoff Address
Exeter Finance LLC
P.O. Box 650693
Dallas, TX 75265-0693.
Overnight Payment and Payoff Address
Exeter Finance LLC
C/O Deluxe, Lockbox #5598
3000 Kellway Drive, Suite 120
Carrollton, TX 75006.
Current CEO
Jason Grubb
He has served as CEO since 2016 according to Exeter’s current corporate history.
President and COO
Brad Martin.
Vice Chairman and CFO
Jason Kulas
Kulas was appointed to these roles in February 2022.
Ownership History
2006: Exeter founded
2011: Acquired by Blackstone Group
2021: Acquisition agreement with Warburg Pincus.
Current Dealer Scale
Recent company materials report:
15,000+ dealers.
Current Customer Scale
Recent company materials report:
650,000+ customers.
Serviced Portfolio
Recent company information reports:
More than $10 billion.
Public Stock Listing
Not applicable.
Exeter Finance LLC is privately held.
How to File a Complaint Against Exeter Finance
Consumers should collect their account number, monthly statements, payment confirmations, letters, credit reports, call records, insurance documents, payoff statements, vehicle information, and any prior Customer Service reference numbers before escalating.
Step 1: Contact Exeter Customer Service
Call 800-321-9637 and explain the complaint clearly. Provide your account number, relevant dates, transaction amounts, and the result you are requesting. If the issue involves a payment, save confirmation numbers and bank records. If it involves insurance, title, repossession, bankruptcy, extension, or payoff information, tell the representative the exact category so the issue can be routed correctly.
Step 2: Request Supervisor or Specialized Review
If the first representative cannot resolve the issue, request additional review or escalation. For credit-reporting disputes, use Exeter’s formal direct-dispute process. For insurance-policy problems use 800-243-0705, and for SCRA-related issues use the Customer Service/SCRA channel. Keep copies of every letter, fax confirmation, online message, and supporting document.
Step 3: Send a Written Complaint
For general unresolved account correspondence, Exeter publishes P.O. Box 166097, Irving, TX 75016. For documentation specifically directed to Customer Service, current materials also use 2250 W. John Carpenter Freeway, Irving, TX 75063. Include your account number, contact information, full timeline, disputed amounts, previous contacts, and copies of supporting documents. Do not send original records unless specifically required.
Step 4: Escalate to Corporate Management
For serious unresolved matters, corporate correspondence can reference Exeter Finance LLC’s current principal executive office at 2101 W. John Carpenter Freeway, Irving, TX 75063. Include earlier Customer Service case history and state clearly what action you want Exeter to take. Current SEC filings confirm this Irving address and the corporate number 214-572-8256.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the dispute remains unresolved, consumers can consider filing with the Consumer Financial Protection Bureau, the consumer-finance regulator in their state, or the state Attorney General depending on the issue. Credit-report disputes may also be filed directly with Equifax, Experian, or TransUnion. Exeter itself directs consumers to credit-bureau dispute procedures for reporting concerns. Keep statements, payment records, letters, call notes, and Exeter’s responses before escalating.
