European Wax Center
European Wax Center is a U.S. personal-care and beauty-services company specializing in professional body and facial waxing. Founded in 2004, the company built a nationwide franchise system centered around dedicated private waxing suites, trained Wax Specialists, proprietary Comfort Wax®, prepaid Wax Pass programs, and branded skincare products designed for use before and after waxing services.
The company’s network currently includes more than 1,000 centers across 44 states. At the end of fiscal 2025, European Wax Center reported 1,047 centers, including five actively operating company-owned centers, while the remainder were principally operated by franchisees. The network generated approximately $947.3 million in system-wide sales during fiscal 2025.
A major corporate change occurred on May 8, 2026, when General Atlantic completed its acquisition of European Wax Center in a transaction with an implied enterprise value of approximately $640 million. General Atlantic acquired the shares it did not already own, and European Wax Center’s Class A shares stopped trading on Nasdaq. The company is therefore now privately held rather than a current Nasdaq-listed business.
469-264-8123
This number has been published with European Wax Center’s Plano principal executive office in its corporate filings.
469-722-6918
European Wax Center’s current Privacy Policy publishes this number for Guest Services and privacy-related contact.
European Wax Center
5830 Granite Parkway, Suite 300
Plano, TX 75024
United States
European Wax Center
5830 Granite Parkway, Suite 300
Plano, TX 75024
United States
Current consumer legal/privacy materials use Suite 300 at this address.
Guest Services: guestservices@waxcenter.com
European Wax Center publishes this email for customer questions, privacy requests, and complaints.
Personal Care, Beauty Services, Waxing, Franchising and Skincare
2004
European Wax Center began in 2004 and developed into the largest nationwide franchised waxing network in the United States.
Chris Morris
Current company materials identify Chris Morris as Chairman and Chief Executive Officer.
General Atlantic
General Atlantic completed the take-private acquisition on May 8, 2026.
1,047 centers as of January 3, 2026
The network remains above 1,000 locations nationally.
At January 3, 2026, the company reported approximately
121 full-time employees
and
75 part-time associates
These numbers cover corporate and company-operated-center employees, not the much larger workforce employed independently by franchisees.
https://waxcenter.com/pages/careers
Eyebrow waxing is one of European Wax Center’s core facial services. Wax Specialists shape and clean the brow area using the brand’s waxing process, with the goal of creating a defined appearance while reducing unwanted hair around the brows.
Lip waxing removes unwanted hair from the upper-lip area. The treatment is usually completed quickly and can be booked alone or combined with other facial services depending on the guest’s needs and the center’s appointment availability.
Chin waxing is offered for guests who want smoother skin and longer-lasting hair removal than shaving. Treatment can be customized to the specific area requiring hair removal and may be paired with other facial waxing services.
Selected facial services can be combined to address multiple areas, such as the brows, cheeks, lip, chin, sideburns, or other facial zones. Pricing and exact combinations vary by center because locations are franchised and local service menus can differ.
Underarm waxing removes hair from the underarm area and is designed to provide smoother results that generally last longer than routine shaving. European Wax Center also sells skincare products intended to help care for skin between appointments.
Guests can book full-arm or partial-arm waxing depending on the center’s menu. Wax Specialists use European Wax Center’s professional techniques and proprietary wax process to remove hair efficiently while reducing repeated shaving.
Leg waxing is available in full-leg and selected partial-leg services. It is commonly chosen by guests seeking longer-lasting smoothness, particularly before vacations, events, or seasonal periods when regular shaving may be inconvenient.
European Wax Center offers bikini-area waxing services with different levels of hair removal depending on the guest’s preference. Wax Specialists perform the service in private individual suites and discuss the desired result before beginning the appointment.
Brazilian waxing is one of the company’s best-known services and involves more extensive hair removal from the bikini area. Service details are discussed privately with the Wax Specialist so guests can choose the degree of hair removal that feels appropriate.
Back waxing is available for guests seeking professional hair removal over larger body areas. Because service duration and pricing can vary based on treatment area and local center practices, guests should confirm details with the selected location.
Chest waxing removes unwanted hair across the chest area and may be combined with stomach or other body services. European Wax Center markets waxing services to guests of different genders, with service availability based on the selected location.
European Wax Center uses its proprietary Comfort Wax®, which the company describes as formulated with high-quality ingredients to create a more efficient and relatively comfortable waxing experience. Comfort Wax is a central part of the company’s brand differentiation and service model.
Wax Pass programs allow guests to prepay for multiple services and potentially reduce the per-service cost. Options can vary by location, service, and promotion, and certain passes may be usable at multiple participating European Wax Center locations.
EWC Rewards allows participating guests to earn benefits connected with qualifying services and products. Rewards features may change, so guests should review current program terms before relying on a specific redemption or points value.
European Wax Center sells a proprietary collection of skincare and body-care products designed to complement professional waxing. The range includes exfoliating, ingrown-hair, moisturizing, and other skin-care products that help maintain results between appointments.
The SLOW line is designed to hydrate skin and help reduce the visible thickness of regrowth between waxing appointments. Current products include body-care formulas such as Body Butter and Body Polish.
Guests can purchase selected European Wax Center skincare and body-care products online through WaxCenter.com. Shipping, returns, and promotional terms are governed by the company’s current online Terms of Sale and related policies.
European Wax Center’s website and participating center pages allow guests to schedule appointments digitally. Guests can search by city, state, or ZIP code, choose a center, review services, and select an available appointment time.
Many center pages advertise Mobile Check In, allowing guests to manage their arrival digitally. Availability depends on the location and supporting technology.
European Wax Center operates primarily through franchising, with only a small number of company-operated centers. Franchisees receive access to the company’s brand, systems, training, technology, marketing infrastructure, and service model.
469-264-8123
This number has been listed with European Wax Center’s Plano corporate headquarters.
469-264-8123
469-264-8123
469-264-8123
469-722-6918
Current consumer privacy materials list this number for direct customer contact.
guestservices@waxcenter.com
469-722-6918
The same number is used for privacy-rights requests under current company policy.
guestservices@waxcenter.com
469-270-6500
Current Terms of Sale publish this number as one contact route for California residents with complaints concerning online transactions.
Every European Wax Center location maintains its own local telephone number.
https://locations.waxcenter.com/
Wax Pass questions should begin with the center where the pass was purchased or Guest Services at 469-722-6918 if additional corporate assistance is required.
European Wax Center does not publish one universal billing-only hotline. Guests with service charges, passes, refunds, or online purchases should begin with the applicable center or Guest Services.
Not applicable as a current public-company function.
European Wax Center became privately held on May 8, 2026, and its Class A shares ceased trading on Nasdaq.
Current corporate announcements route media through external communications representatives. Ordinary guest complaints should not be sent through media contacts.
European Wax Center does not publish one universal public HR number.
Corporate and center careers are accessed through the company’s careers resources and individual franchise locations.
For a complaint involving a specific waxing appointment, charge, employee interaction, Wax Pass, refund, or service result, the best first contact is the local center where the service was provided. Each franchise location has its own phone number and local management. Have the appointment date, guest name, center location, service performed, receipt, Wax Pass details, and any previous communication ready.
For issues that cannot be resolved by the local center, contact Guest Services at 469-722-6918 or email guestservices@waxcenter.com. These contacts are currently published by European Wax Center in its privacy and consumer materials and provide a verified route for broader company-level inquiries.
European Wax Center
5830 Granite Parkway, Suite 300
Plano, TX 75024
United States
Current consumer legal and privacy documents use this Plano address.
Chris Morris
Morris continues to serve as Chairman and Chief Executive Officer following the company’s 2026 take-private transaction.
General Atlantic
General Atlantic completed its acquisition of European Wax Center on
May 8, 2026.
The completed transaction carried an implied enterprise value of approximately
$640 million
Former public stockholders covered by the transaction were entitled to $5.80 per Class A share in cash.
European Wax Center previously traded on
Nasdaq
Former ticker
EWCZ
The shares ceased trading when the General Atlantic transaction closed on May 8, 2026.
At January 3, 2026:
1,047 centers
including
5 company-owned centers
with the remainder primarily franchised.
Current 2026 company descriptions identify
1,000+ centers in 44 states.
European Wax Center reported
Approximately $947.3 million
in fiscal 2025 system-wide sales.
European Wax Center locations perform
More than 23 million waxing services per year
according to recent corporate materials.
As of January 3, 2026, the company reported
Approximately 121 full-time employees
and
Approximately 75 part-time associates.
This does not include the substantially larger number of people employed directly by independent franchisees.
Before escalating, gather the center location, appointment date, service type, employee or Wax Specialist name if known, receipt, payment details, Wax Pass information, photographs where relevant, and records of any previous communication. Because the majority of centers are franchised, the local center normally handles the first stage of guest complaints.
Start with the center where the service or purchase occurred and ask to speak with the manager. Explain whether the issue concerns the waxing result, customer service, cleanliness, an appointment, billing, a Wax Pass, product purchase, or another matter. Clearly state what resolution you are requesting and keep the manager’s name and response.
If the first employee or manager cannot resolve the complaint, request further review by the center’s senior manager or franchise ownership team. Provide the original appointment date, service, receipt, and details of what has already been discussed so the next reviewer can evaluate the complaint without restarting the process.
For unresolved concerns, call 469-722-6918 or email guestservices@waxcenter.com. Include the center name, city, appointment or transaction date, previous contacts, and a concise explanation of the problem. Ask that the issue be documented and routed to the appropriate corporate or franchise-support team.
If the complaint involves a Wax Pass, provide the purchase date, center where it was purchased, services included, amount paid, remaining services, and any transfer or redemption issue. Because Wax Pass rules can vary by pass type and participating center, written documentation is especially important when disputing how benefits were applied.
If the issue involves a skincare product or an unexpected skin reaction after a service, preserve the product packaging, receipt, ingredient information, and photographs where appropriate. Seek medical care if needed rather than relying on the complaint process for a health emergency, then provide Guest Services with a factual record of what occurred.
Privacy concerns can be submitted using 469-722-6918 or guestservices@waxcenter.com. Current company policy specifically identifies these channels for requests concerning access, correction, deletion, opt-out rights, and other privacy matters.
For a serious unresolved complaint, written correspondence can be sent to European Wax Center, 5830 Granite Parkway, Suite 300, Plano, TX 75024. Include your contact information, center location, dates, previous complaint history, receipt or pass information, and the resolution requested. Keep copies of all material and proof of delivery.
For an online-product or formal consumer dispute, review European Wax Center’s current Terms of Sale and other applicable terms before escalating legally. California residents are specifically given company complaint contacts in the Terms of Sale, including 469-270-6500, before or alongside state consumer-assistance options.
If the complaint remains unresolved, the next step depends on the issue. Payment disputes can involve the card issuer, privacy complaints can involve the appropriate state privacy regulator, and general consumer complaints may be filed with the relevant state Attorney General or consumer-protection agency. California consumers are also provided contact information for the state’s Complaint Assistance Unit in European Wax Center’s current Terms of Sale.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.