Essilor of America, Inc. Headquarters & Corporate Office

About Essilor of America

Essilor’s modern corporate history began in 1972, when two major French optical companies, Essel and Silor, merged to create Essilor. The company became a global leader in ophthalmic lenses, lens technologies, coatings, and optical solutions, with the Varilux progressive lens becoming one of its best-known innovations. Essilor expanded significantly in the United States through laboratories, distribution businesses, research, professional services, and acquisitions, eventually building Essilor of America into a major part of its North American operations.

Today, Essilor’s U.S. operations provide ophthalmic lenses, progressive lenses, anti-reflective coatings, photochromic technologies, lens materials, laboratory services, optical instruments, professional support, prescription fulfillment, and related vision-care products. The broader U.S. organization serves optometrists, ophthalmologists, opticians, optical laboratories, retailers, and other eye-care professionals. Major technologies and associated brands include Varilux, Crizal, Eyezen, Transitions, Xperio, and a wide range of lens and laboratory solutions.

A major ownership change occurred in 2018, when Essilor and Luxottica combined to form EssilorLuxottica, creating a global eyewear and vision-care group. Essilor of America is therefore no longer best described as a standalone U.S. subsidiary of the former Essilor International structure. It is part of EssilorLuxottica’s North American business. The established Dallas principal office remains at 13555 N. Stemmons Freeway, Dallas, Texas 75234, while specialized Essilor Instruments operations use a nearby Farmers Branch location.

Essilor of America Headquarters & Corporate Office Address

Current Headquarters

Essilor of America / EssilorLuxottica USA
13555 N. Stemmons Freeway
Dallas, TX 75234
United States

This is the established principal office associated with Essilor’s U.S. operations and related corporate entities.

Corporate Office

13555 N. Stemmons Freeway
Dallas, TX 75234
United States

The Dallas location supports Essilor’s U.S. lens, laboratory, professional, administrative, human-resources, legal, and corporate functions.

Mailing Address

Essilor of America
13555 N. Stemmons Freeway
Dallas, TX 75234
United States

This address continues to appear in corporate, benefits, and regulatory records associated with EssilorLuxottica’s U.S. operations.

Other Important Address

Essilor Instruments USA
13455 Branchview Lane
Farmers Branch, TX 75234
United States

This location supports Essilor Instruments sales, service, and technical support in the United States.

Quick Information

Corporate Phone Number

214-496-4000

This is a widely published direct number associated with Essilor of America’s Dallas office.

Customer Service Number

No single universal consumer Customer Service number is designated.

Essilor primarily serves eye-care professionals, laboratories, and optical partners through product-specific service channels.

Corporate Office Address

13555 N. Stemmons Freeway, Dallas, TX 75234, United States

Headquarters Address

13555 N. Stemmons Freeway, Dallas, TX 75234, United States

Email

Essilor uses product, laboratory, finance, and professional-specific email channels rather than one universal public Customer Service email.

Industry

Vision care, ophthalmic lenses, optical technology, eyewear, laboratory services, and eye-care professional solutions.

Founded

1972 for Essilor, through the merger of Essel and Silor. Essilor of America represents the company’s U.S. operating organization.

Ownership

EssilorLuxottica

Essilor became part of EssilorLuxottica through the 2018 combination with Luxottica.

Parent Company Employees

EssilorLuxottica reported approximately 200,000 employees worldwide at mid-2025.

Main U.S. Business

Prescription lenses, optical laboratory services, lens technologies, instruments, and professional eye-care solutions.

Website

https://www.essilorusa.com/

Careers Page

https://careers.essilorluxottica.com/

Essilor of America Products & Services

Varilux Progressive Lenses

Varilux lenses provide multifocal vision correction for people with presbyopia. Different designs are engineered to support near, intermediate, and distance vision through one lens.

Crizal Lenses and Coatings

Crizal technology provides anti-reflective and protective lens treatments designed to reduce glare and help protect lenses from scratches, smudges, and other everyday conditions.

Eyezen Lenses

Eyezen lenses are designed for modern visual demands involving smartphones, computers, tablets, and other digital devices while supporting everyday distance vision.

Transitions Lenses

Transitions photochromic technology allows compatible lenses to darken in response to ultraviolet and selected visible light conditions and return toward clear indoors.

Xperio Polarized Lenses

Xperio polarized lenses help reduce glare and improve outdoor visual comfort for qualifying prescriptions and eyewear applications.

Prescription Laboratory Services

Essilor’s laboratory network supports prescription lens manufacturing, finishing, coating, edging, processing, and delivery to eye-care professionals.

Optical Instruments

Essilor Instruments provides diagnostic, refraction, finishing, measurement, and practice equipment for optometrists, ophthalmologists, opticians, and laboratories.

Lens Materials

The company supplies lens materials designed around impact resistance, thinness, optical performance, UV protection, and other patient requirements.

Anti-Fatigue and Digital Lenses

Specialized lens designs support customers experiencing visual demands associated with prolonged screen use and near-focus activities.

Professional Education

Essilor provides product education, training, practice resources, and clinical information to eye-care professionals.

Laboratory Technology

Optical laboratories use Essilor machinery, processing systems, software, and technical solutions to manufacture and finish lenses.

Technical Support

Essilor Instruments and laboratory businesses provide repair, maintenance, troubleshooting, implementation, and service assistance for supported equipment.

Essilor of America Corporate Phone Numbers

Corporate Phone Number

214-496-4000

This number is associated with Essilor of America’s established Dallas corporate location.

Corporate Headquarters Number

214-496-4000

The same number can be used for qualifying general inquiries involving the Dallas office.

Customer Service Number

No single universal public number is designated for every Essilor product.

Customers and eye-care professionals should use the number associated with the relevant laboratory, lens program, or business unit.

Essilor Instruments Customer Service Number

855-393-4647

This number serves Essilor Instruments USA for service and product-related inquiries.

Essilor Instruments Technical Support Number

855-393-4647

Technical assistance for supported Essilor Instruments equipment can begin through this number.

Essilor Instruments Sales Number

855-393-4647

The same number serves U.S. sales inquiries for Essilor Instruments.

HR Service Center Number

866-431-8484

This is a published EssilorLuxottica U.S. Human Resources Service Center number.

Nassau OOGP Customer Service Number

800-526-0313

This number serves Nassau OOGP Vision Group, an EssilorLuxottica optical-distribution business.

How to Reach a Real Person at Essilor of America

For a lens order, prescription-laboratory, product, coating, or account concern, contact the laboratory or professional service channel associated with the eye-care practice. Essilor is primarily a business-to-business vision-care supplier, so most end consumers should begin with the optometrist, ophthalmologist, optician, or retailer that dispensed the lenses.

For Essilor Instruments products, call 855-393-4647. Have the equipment model, serial number, practice name, location, and description of the technical or service issue ready.

Corporate matters can begin through 214-496-4000, while employees and qualifying HR inquiries can use 866-431-8484. Because the company now operates as part of EssilorLuxottica, some matters may ultimately be handled through a broader North American EssilorLuxottica team.

How to File a Complaint Against Essilor of America

Complaints may involve lenses, coatings, optical equipment, laboratory service, warranties, orders, billing, or professional support. Gather prescription information, laboratory order details, product information, invoices, photographs, and previous case records before escalating.

Step 1: Contact Customer Service

Begin with the dispensing eye-care professional, optical laboratory, or Essilor business unit associated with the product. Provide the prescription or equipment information necessary to investigate.

Step 2: Contact the Relevant Department

Lens, coating, laboratory, instrument, billing, technical, warranty, and account complaints should be directed to the specialized team responsible.

Step 3: Request Supervisor or Management Review

If the first representative cannot resolve the matter, request review by a laboratory supervisor, service manager, sales manager, or appropriate technical leader.

Step 4: Use the Company’s Written Complaint Channel

Document the complaint using the business unit’s official support form or professional communication channel. Include order numbers, prescriptions, serial numbers, invoices, and photographs where relevant.

Step 5: Contact Corporate Headquarters

Serious unresolved U.S. matters may be directed to Essilor of America, 13555 N. Stemmons Freeway, Dallas, TX 75234.

Step 6: Use the Specialized Complaint or Dispute Department

Product quality, equipment, privacy, professional, warranty, and commercial issues should use the specialized EssilorLuxottica process associated with the matter.

Step 7: File With the Appropriate Regulator

Medical-device, optical-product, advertising, workplace, or consumer issues may involve the FDA, FTC, state professional boards, or other regulators depending on the complaint.

Step 8: Use Consumer Protection or Commercial Dispute Options

Consumers should normally work through the dispensing eye-care provider first. Commercial customers should review purchase orders, warranties, and service agreements before external escalation.

Step 9: Consider Formal Legal or Arbitration Procedures

Significant product, commercial, warranty, medical-device, or contractual disputes should be reviewed under the applicable EssilorLuxottica agreement and governing law before formal proceedings.