Cotton Patch Cafe
Cotton Patch Cafe is a Texas-based casual dining restaurant chain specializing in scratch-made Southern and Texas comfort food. The company was founded in Nacogdoches, Texas, in 1989 by Larry Marshall and Michael Patranella. Its menu is built around homestyle dishes such as chicken fried steak, chicken tenders, fried fish, vegetables, rolls, burgers, steaks, salads, desserts, and other familiar comfort-food favorites.
The company has grown from one Nacogdoches restaurant into 46 locations across Texas and New Mexico as of 2026. Cotton Patch emphasizes food prepared from scratch daily and maintains a strong community-oriented restaurant culture. Its corporate headquarters is currently in Southlake, Texas, and the company continues to operate dine-in, pickup, delivery, catering, eClub, gift-card, and mobile-app services.
A major current ownership change occurred in June 2026. Local Favorite Restaurants, a Dallas-based restaurant group founded by Mike Karns, acquired Cotton Patch Cafe from Altamont Capital Partners on June 29, 2026. Cotton Patch CEO Brandon Coleman III became CEO of the broader Local Favorite Restaurants group. The acquisition returned Cotton Patch to Texas-based ownership while keeping its menu, restaurants, gift cards, eClub, and local operating model in place.
Cotton Patch Cafe
950 E State Hwy 114, Suite 110
Southlake, TX 76092
United States
Current Cotton Patch Terms and Privacy information identifies this Southlake address as the company’s official contact location.
The current corporate office is located at the same Southlake address
950 E State Hwy 114, Suite 110
Southlake, TX 76092
Cotton Patch does not prominently publish a separate mailing or legal address different from its Southlake corporate address.
817-865-6500
Current Cotton Patch website terms publish this number for support related to website and SMS communications.
Cotton Patch primarily routes Guest Relations issues through its online Contact form rather than publishing a separate nationwide Guest Relations phone number.
950 E State Hwy 114, Suite 110, Southlake, TX 76092
950 E State Hwy 114, Suite 110, Southlake, TX 76092
Website / Technical Support: it@cottonpatch.com
Guest Relations uses the official online contact form.
Casual Dining, Restaurants, Texas Comfort Food, Catering and Foodservice
1989
Cotton Patch does not prominently publish a precise current company-wide employee count.
46 restaurants across Texas and New Mexico as of 2026.
Public corporate-office walk-in hours are not prominently published.
https://cottonpatch.com/careers/
Chicken Fried Steak is one of Cotton Patch Cafe’s signature dishes. It is hand-breaded and traditionally served with the company’s scratch-made cream gravy and a choice of sides.
Cotton Patch serves hand-battered chicken tenders with scratch-made cream gravy or dipping sauces. They are offered in standard and smaller portions and can also appear in catering and family-style formats.
The restaurant serves hand-breaded fish with Southern-style accompaniments such as hushpuppies. Fish remains one of the comfort-food categories highlighted by Cotton Patch.
Cotton Patch offers steak entrées, including ribeye at participating locations. Steaks can be paired with traditional sides such as potatoes, vegetables, and salads.
Seafood dishes include fish, shrimp, and combinations such as blackened tilapia with shrimp and Cajun-style sauces. Menu availability varies by restaurant and promotional cycle.
Cotton Patch offers burgers alongside its Southern entrées. Current 2026 recognition includes a Best in DFW Silver award for Best Burger.
Customers can build vegetable-focused meals from the restaurant’s rotating selection of Southern-style sides. This category reflects Cotton Patch’s homestyle, made-from-scratch positioning.
Fresh-baked rolls are a signature part of the Cotton Patch dining experience and are included with many meals and family packages.
Cotton Patch currently offers $9.99 Texas Value Meals for dine-in customers. Different value meals are featured throughout the week, subject to current menu terms.
Family Meal Deals are available at selected restaurants for pickup or delivery and are designed to feed approximately four people. Current packages include a family-sized entrée, shared sides, and fresh-baked rolls.
Cotton Patch provides catering for meetings, parties, family gatherings, corporate events, and other group occasions. Catering can include entrées, sides, rolls, desserts, and larger-format restaurant favorites.
Customers can place orders for pickup at participating Cotton Patch restaurants.
Delivery is available through supported digital ordering channels and participating restaurants.
The Cotton Patch Cafe app provides digital access to ordering, restaurant information, and promotional offers. Current app promotions include selected discounted appetizers and desserts.
Cotton Patch eClub members receive promotional offers and member benefits. Current signup benefits include a free appetizer, birthday dessert, and anniversary entrée subject to purchase requirements and current terms.
Cotton Patch sells physical or electronic gift cards for restaurant purchases. Customers can also check gift-card balances online.
Cotton Patch restaurants support local nonprofits, schools, community events, and charitable causes across their markets. Community involvement remains a visible part of the brand’s operating identity.
817-865-6500.
817-865-6500
817-865-6500
817-865-6500
No separate universal Guest Relations phone number is prominently published.
Use the official Contact page
https://cottonpatch.com/contact/
For website and SMS support
817-865-6500
No verified universal toll-free Guest Relations number is prominently published.
No separate nationwide consumer sales number is published.
No separate universal billing number is published.
No universal regional-office number is published.
Each Cotton Patch restaurant has its own local number.
Use
https://cottonpatch.com/locations/
For example, the Grapevine restaurant currently lists 817-545-5511.
Not applicable. Cotton Patch currently operates in the United States.
No corporate emergency line is publicly listed.
Not applicable. Cotton Patch and Local Favorite Restaurants are privately held.
No permanent universal media number is prominently published on the consumer site.
No universal HR phone number is prominently published.
https://cottonpatch.com/careers/
No universal reservation line is published. Most restaurants operate on a casual-dining basis.
For a problem involving a restaurant visit, food quality, missing item, employee interaction, refund, or service issue, contact the specific Cotton Patch restaurant first and ask for the Cafe Leader or manager on duty. Local store numbers are available through the official location directory. Have the restaurant address, receipt, order number, date, time, and payment information ready so management can identify the transaction quickly.
If local management does not resolve the issue, use the official Guest Relations & Cafe Feedback form at https://cottonpatch.com/contact/. Cotton Patch states that it generally responds to submitted feedback within 1 to 2 business days. For website or technical issues, the current corporate support number is 817-865-6500 and email is it@cottonpatch.com.
Complaints may involve food quality, service, employee conduct, refunds, online ordering, delivery, eClub offers, gift cards, restaurant cleanliness, catering, or another guest experience. Keep the receipt, restaurant address, order confirmation, date and time, photographs where appropriate, payment record, and previous manager communications before escalating.
Begin with the Cotton Patch restaurant where the problem occurred. Ask for the manager or Cafe Leader and explain the issue clearly. Local managers can usually address order corrections, service complaints, food-quality concerns, refunds, and employee issues.
If the issue concerns catering, delivery, online ordering, gift cards, eClub, or technical support, use the appropriate service channel instead of only the local dining-room manager. Website and technical support can use 817-865-6500 or it@cottonpatch.com.
If the first manager cannot resolve the complaint, ask for review by the Cafe Leader, General Manager, area leadership, or another senior operations representative. Explain what has already been offered and why the issue remains unresolved.
Submit a complaint through the official Guest Relations form at https://cottonpatch.com/contact/. Include the location, date, order information, and a clear description of the desired resolution. Cotton Patch states that it normally responds within 1 to 2 business days.
Formal correspondence can be sent to Cotton Patch Cafe, 950 E State Hwy 114, Suite 110, Southlake, TX 76092. Include your contact information, restaurant location, transaction details, prior complaint attempts, and copies of supporting records.
For technical or website complaints, use it@cottonpatch.com. For an issue relating to a specific store, continue through Guest Relations and request escalation to appropriate operations leadership. Current public information does not list a separate permanent legal-dispute hotline.
Food-safety or sanitation complaints may be submitted to the local or state health department responsible for the restaurant. Employment complaints can involve the appropriate labor regulator, while accessibility or discrimination issues can involve the relevant state or federal authority.
Payment disputes can be raised with the customer’s card issuer when appropriate. General consumer-protection complaints can also be submitted to the Texas Attorney General or the corresponding consumer agency in the state where the restaurant is located.
If a significant financial, contractual, injury, or consumer dispute remains unresolved, review the applicable purchase, digital-service, or other contractual terms. Depending on the circumstances, mediation, arbitration, small-claims court, or other legal options may be available.
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