Cinemark Theatres Headquarters & Corporate Office

About Cinemark Theatres

Cinemark Holdings, Inc. is one of the largest movie-theater operators in the world and is headquartered in Plano, Texas. The company operates multiplex theaters across the United States and Latin America under brands including Cinemark, Century Theatres, Tinseltown USA, Rave Cinemas, and CinéArts. Cinemark combines traditional movie exhibition with premium large-format experiences, Luxury Lounger seating, enhanced food and beverage offerings, loyalty programs, digital ticketing, and special-event programming.

Cinemark’s U.S. operating history dates to 1984, and its Latin American expansion began in 1993 with a theater in Santiago, Chile. As of December 31, 2025, the company operated 496 theaters and 5,637 screens worldwide, including 303 theaters and 4,241 screens in the United States and 193 theaters with 1,396 screens across 13 Latin American countries. More recent 2026 company profiles describe the circuit as roughly 500 theaters and more than 5,500 screens.

Cinemark is a publicly traded company listed on the New York Stock Exchange under ticker CNK. Its principal executive offices remain at 3900 Dallas Parkway, Plano, TX 75093, and the company continues to invest in premium technology, reclining seats, food and beverage expansion, loyalty, laser projection, and large-format experiences such as Cinemark XD.

Quick Information

Corporate Phone Number

972-665-1000

This is Cinemark’s current principal executive office number.

Customer Service Number

1-800-246-3627

Also written as

1-800-CINEMARK

Cinemark publishes this number for general guest assistance.

Corporate Office Address

Cinemark Holdings, Inc.
3900 Dallas Parkway
Plano, TX 75093
United States

Headquarters Address

Cinemark Holdings, Inc.
3900 Dallas Parkway
Plano, TX 75093
United States

This remains Cinemark’s current principal executive office.

Email

Investor Relations: investors@cinemark.com
Media Relations: pr@cinemark.com

General guest complaints are handled through the Cinemark Contact Us form rather than a universal public Customer Service email.

Industry

Movie Theaters, Entertainment, Film Exhibition, Food and Beverage and Digital Ticketing

Founded

1984 for Cinemark USA’s U.S. operating company structure.

Number of Employees

At the end of 2025, Cinemark reported approximately

18,300 U.S. employees

and:

9,600 international employees

for a total workforce of approximately

27,900 employees.

Number of Theaters

As of December 31, 2025

496 theaters worldwide.

Number of Screens

As of December 31, 2025

5,637 screens worldwide.

Corporate Office Hours

Cinemark does not publish public walk-in hours for its Plano headquarters.

Theater operating hours vary by location and movie schedule.

Website

https://www.cinemark.com/

Investor Relations

https://ir.cinemark.com/

Careers Page

https://careers.cinemark.com/

Cinemark Theatres Products & Services

Movie Exhibition

Cinemark’s primary business is the theatrical exhibition of films across its U.S. and Latin American circuits. Guests can purchase tickets for new releases, family films, independent titles, special presentations, and other content at participating theaters.

Cinemark XD

Cinemark XD is the company’s proprietary premium large-format experience. XD auditoriums use large wall-to-wall screens, enhanced sound, premium projection systems, and upgraded seating to create a more immersive moviegoing experience. Cinemark reported more than 300 XD auditoriums in its 2025 system.

IMAX

Selected Cinemark theaters offer IMAX auditoriums featuring large-format screens, specialized projection systems, and enhanced sound.

ScreenX

Selected Cinemark theaters offer ScreenX, which extends portions of the film onto side walls for a wider visual presentation. Cinemark reported 12 ScreenX auditoriums at the end of 2025.

Luxury Lounger Seating

Many Cinemark theaters feature powered reclining Luxury Lounger seats. These seats provide additional legroom and enhanced comfort and have become one of the company’s most prominent theater-upgrade features.

D-BOX Motion Seats

Selected locations offer D-BOX seats that move in synchronization with on-screen action. This technology adds physical motion and vibration to compatible movies.

Online Ticketing

Customers can purchase tickets through Cinemark.com and select seats where reserved seating is available. Digital ticketing helps guests check showtimes, choose formats, review theater amenities, and manage upcoming purchases.

Cinemark Mobile App

The Cinemark app provides showtimes, ticket purchasing, loyalty-account access, theater information, purchase history, and other self-service features.

Cinemark Movie Club

Movie Club is Cinemark’s paid membership program. Benefits can include monthly movie-ticket credits, concession discounts, waived online ticket fees, and rollover of unused eligible credits subject to current program terms.

Cinemark Movie Rewards

Cinemark’s loyalty ecosystem allows qualifying customers to earn points and access rewards. Benefits vary according to current membership and promotional terms.

Concessions

Cinemark sells popcorn, candy, fountain beverages, nachos, hot foods, and other theater snacks. Many newer or upgraded theaters also offer expanded prepared-food menus.

Alcoholic Beverages

Selected Cinemark locations sell beer, wine, cocktails, or other alcoholic beverages where permitted by law.

Mobile Concession Ordering

Certain theaters allow guests to order food and beverages through digital tools and pick them up at designated counters. Some international locations also support delivery to seats.

Gift Cards

Cinemark offers physical and digital gift cards that can be used for qualifying movie tickets and concessions.

Private Events

Selected Cinemark theaters offer private auditorium rentals, corporate events, birthday gatherings, school events, and other group experiences.

Special Events

Cinemark exhibits alternative content such as concerts, sports, anime, faith-based programming, classic films, live events, and limited-run presentations.

Century Theatres

Century Theatres became part of Cinemark in 2006 and continues as a recognized operating brand, especially in the western United States.

Rave Cinemas

Cinemark acquired Rave Cinemas in 2013, adding another premium theater brand to its U.S. portfolio.

Tinseltown USA

Tinseltown USA is another Cinemark theater brand used at selected locations in the company’s domestic circuit.

Cinemark Theatres Corporate Phone Numbers

Corporate Phone Number

972-665-1000.

Corporate Headquarters Number

972-665-1000

Headquarters Number

972-665-1000

Corporate Office Number

972-665-1000

Customer Service Number

1-800-246-3627

Also:

1-800-CINEMARK.

Customer Support Number

1-800-246-3627

Toll-Free Number

1-800-246-3627

Ticket Support Number

General ticket support is handled through

1-800-246-3627

and Cinemark’s online self-service tools.

Refund Support

Cinemark provides an online ticket-refund tool for eligible upcoming purchases.

General assistance:

1-800-246-3627.

Gift Card Support

Gift-card balance tools are available online.

General help

1-800-246-3627

Sales Number

Cinemark does not publish one general nationwide consumer sales line.

Group and private-event inquiries are typically handled through theater-specific or online event channels.

Billing Number

No separate public billing-only number is prominently published.

Use

1-800-246-3627

Regional Office Number

Cinemark operates regional management structures but does not publish one universal regional-office number.

Branch Office Number

Individual theaters have location-specific phone numbers where available.

International Number

Cinemark operates separate country organizations in Latin America. International support varies by country and local brand.

Emergency / After-Hours Number

Cinemark does not publish a corporate emergency hotline.

Immediate safety, medical, police, or fire emergencies at a theater should be reported to theater management and local emergency services.

Investor Relations Number

972-665-1500

Investor Relations email

investors@cinemark.com.

Media / Press Number

Current 2026 company releases list media contact:

972-665-1418

Email

pr@cinemark.com.

Human Resources Number

Cinemark does not publish one universal public HR line for all applicants.

Careers

https://careers.cinemark.com/

Reservations / Booking Number

For ordinary movie bookings, use Cinemark.com or the Cinemark app.

General Customer Service

1-800-246-3627

How to Reach a Real Person at Cinemark Theatres

For most guest-service problems, call 1-800-246-3627 or use Cinemark’s Contact Us form. Before calling, have the theater location, movie title, showtime, ticket confirmation number, purchase date, and payment method ready. For refund-eligible tickets, it can be faster to first use Cinemark’s online self-service refund tool rather than waiting for an agent.

If your complaint concerns an experience inside a specific theater, speak with the theater manager first. Local management can often address seating, cleanliness, projection, concessions, employee conduct, accessibility, and same-day ticket issues immediately. If the matter is unresolved or involves a broader policy, then use the central Customer Service number and provide the theater name and details of the local conversation.

Corporate, investor, and media matters should not be sent to the general guest line. Investors can use 972-665-1500, while corporate routing goes through 972-665-1000 at the Plano headquarters.

Cinemark Theatres Headquarters & Corporate Office Address

Current Headquarters

Cinemark Holdings, Inc.
3900 Dallas Parkway
Plano, TX 75093
United States

Cinemark’s current SEC filings continue to identify this as the principal executive office.

Corporate Office

Cinemark USA, Inc.
3900 Dallas Parkway
Plano, TX 75093-7865
United States.

Mailing Address

Cinemark does not prominently publish a separate universal corporate mailing address distinct from the Plano headquarters.

Investor Relations Address

Investor correspondence can be directed to the Plano corporate headquarters, attention Investor Relations.

How to File a Complaint Against Cinemark Theatres

Complaints may involve ticketing, refunds, theater cleanliness, employees, seating, projection quality, concessions, accessibility, gift cards, loyalty programs, or another moviegoing experience. Before escalating, gather your ticket confirmation, theater location, movie title, showtime, receipt, screenshots, loyalty-account information, and any prior correspondence.

Step 1: Contact Customer Service

Call 1-800-246-3627 or submit Cinemark’s official Contact Us form. Explain the issue clearly, identify the theater and showtime, and provide your confirmation number when applicable. Ask the representative to document the complaint and explain the available resolution.

Step 2: Contact the Relevant Department

Use the correct channel for the issue. Ticket refunds should use the online refund tool where eligible, gift-card issues should use gift-card support, and Movie Club concerns should be handled through the loyalty-account support process. Theater-condition or employee complaints should also be shared with local management.

Step 3: Request Supervisor or Management Review

If the first contact does not resolve the issue, ask for a supervisor or theater General Manager. Provide the original complaint details, any case number, the response already received, and the outcome you are requesting. Keep written notes and copies of digital responses.

Step 4: Use the Company’s Written Complaint Channel

Submit a written complaint using the Cinemark Contact Us form so there is a documented record of the issue. Include the theater, date, transaction details, and a concise description of what happened. Attach or retain screenshots and receipts where relevant.

Step 5: Contact Corporate Headquarters

For a serious unresolved issue, write to Cinemark Holdings, Inc., 3900 Dallas Parkway, Plano, TX 75093. Provide your contact information, theater location, transaction details, prior case history, and requested resolution. Keep copies of all correspondence.

Step 6: Use the Specialized Complaint or Dispute Department

If the dispute involves a loyalty membership, gift card, digital purchase, privacy concern, or accessibility issue, use the specialized support or legal process associated with that service. Review the terms connected to the purchase or membership because refund, cancellation, and dispute rules can differ.

Step 7: File With the Appropriate Regulator

For accessibility complaints, consumer-safety issues, or other regulated matters, the correct agency depends on the problem. Accessibility matters may involve the U.S. Department of Justice or relevant state authorities, while health or food-safety concerns may involve local public-health agencies.

Step 8: Use Consumer Protection or Financial Dispute Options

If a payment dispute remains unresolved, you may contact your card issuer or payment provider subject to its dispute rules. General consumer complaints may also be submitted to the applicable state Attorney General or consumer-protection office.

Step 9: Consider Formal Legal or Arbitration Procedures

For a significant unresolved dispute, review Cinemark’s applicable website, ticketing, membership, or service terms for any arbitration or legal-dispute provisions. If the potential financial or legal consequences are substantial, consider consulting independent legal counsel before initiating formal proceedings.