Chuck E. Cheese Headquarters & Corporate Office

About Chuck E. Cheese

Chuck E. Cheese is a U.S. family entertainment and restaurant brand best known for combining arcade games, pizza, birthday parties, prizes, live character entertainment, and children’s activities in one venue. The first Chuck E. Cheese opened in San Jose, California, on May 17, 1977, founded by Atari co-founder Nolan Bushnell. The concept was notable because it combined a sit-down pizza restaurant with a full arcade and animated entertainment, creating what later became the modern family entertainment center model.

The brand is currently owned and operated by CEC Entertainment, LLC, a privately held company headquartered in Irving, Texas. CEC Entertainment also owns and franchises Peter Piper Pizza and operates additional entertainment concepts. Chuck E. Cheese itself now has more than 500 U.S. locations, while the broader CEC system has approximately 675+ venues across 47 U.S. states and 17 countries when Chuck E. Cheese and Peter Piper Pizza are combined. The company hosts roughly half a million birthday parties annually.

CEC Entertainment completed a financial restructuring in 2020 and has since continued modernizing the Chuck E. Cheese business through remodeled game rooms, refreshed food, Fun Pass memberships, trampolines at selected locations, digital experiences, and the newer Adventure World concept. The current Chief Executive Officer is Scott Drake, who was named CEO in 2026 after previously serving as Executive Vice President and Chief Financial Officer.

Chuck E. Cheese Headquarters & Corporate Office Address

Current Headquarters

CEC Entertainment, LLC
4650 Regent Blvd., Suite 100
Irving, TX 75063
United States

Chuck E. Cheese’s current official Contact Us page identifies this Irving address as the company’s corporate office. It should be used as the primary public headquarters address for corporate correspondence and general headquarters information.

Corporate Office

4650 Regent Blvd., Suite 100
Irving, TX 75063

CEC Entertainment manages Chuck E. Cheese, Peter Piper Pizza, franchise operations, finance, marketing, technology, real estate, procurement, and other enterprise functions from the Irving area.

Other Important Address

For certain Fun Pass and membership-related formal notices, current membership terms identify

CEC Entertainment, LLC
Attn: Membership Support
1707 Market Place Blvd., Suite 200
Irving, TX 75063

Because this address is tied to membership and dispute documentation, it should not replace the main corporate office address above for ordinary headquarters information.

Former / Historical Headquarters

Older pages or third-party directories may contain previous CEC Entertainment addresses. For a current headquarters page, 4650 Regent Blvd., Suite 100, Irving, TX 75063 should be treated as the main verified public corporate address because it is the address currently published on Chuck E. Cheese’s official Contact Us page.

Quick Information

Corporate Phone Number

972-258-8507

This number is currently published directly with CEC Entertainment’s corporate office address.

Customer Service Number

1-888-778-7193

Chuck E. Cheese Guest Relations is available Monday through Friday from 8:00 AM to 5:00 PM Central Time.

Corporate Office Address

4650 Regent Blvd., Suite 100, Irving, TX 75063

Headquarters Address

4650 Regent Blvd., Suite 100, Irving, TX 75063

Email

Guest Relations: guestrelations@cecentertainment.com
Online Merchandise Store: chuckecheese@mtstoresupport.com

Chuck E. Cheese separates restaurant and guest concerns from merchandise-store support, so customers should use the email that matches the issue.

Industry

Family Entertainment Centers, Restaurants, Pizza, Arcade Entertainment, Birthday Parties and Franchising

Founded

1977

The first location opened in San Jose, California.

Number of Locations

500+ Chuck E. Cheese locations in the United States

CEC Entertainment’s broader Chuck E. Cheese and Peter Piper Pizza portfolio includes approximately 675+ venues.

Corporate Office Hours

The company does not publish public walk-in office hours for the Irving headquarters.

Guest Relations hours are Monday through Friday, 8:00 AM to 5:00 PM CT.

Website

https://www.chuckecheese.com/

Investor Relations

https://www.chuckecheese.com/investor-relations/

CEC Entertainment is privately held, but it maintains an Investor Relations section with financial and governance information.

Careers Page

https://www.chuckejobs.com/

Chuck E. Cheese Products & Services

Arcade Games

Chuck E. Cheese locations feature arcade and skill games designed primarily for children and families. Guests use Play Points or applicable memberships to access games and can earn electronic tickets that are redeemed for prizes.

Fun Pass Membership

Fun Pass is Chuck E. Cheese’s recurring or seasonal play membership designed around repeated visits and gameplay. The company says the program has become an important part of its modern entertainment model since launching in 2024.

Birthday Parties

Birthday celebrations are one of the company’s core services. Chuck E. Cheese hosts approximately 500,000 birthday parties every year, with packages that can include gameplay, pizza, drinks, reserved tables, the Birthday Live Show, prizes, and character interactions.

Pizza

Pizza remains the main food product at Chuck E. Cheese. Locations serve hand-tossed pizza with customizable toppings, while menu availability and promotional combinations vary by restaurant.

Wings

Participating locations offer chicken wings with selected sauces and flavor options. Wings can be ordered alongside pizza for family meals, parties, and group visits.

Appetizers and Shareables

The menu includes appetizers and shareable items intended for family dining and birthday groups. Available products vary by location and current menu cycle.

Desserts

Chuck E. Cheese offers desserts and birthday-oriented sweets at participating restaurants. These products are frequently incorporated into party packages and family deals.

Beverages

Restaurants sell fountain drinks and other beverages. Birthday packages and family bundles often include drinks for participating guests.

Trampoline Zone

Selected Chuck E. Cheese locations offer Trampoline Zone attractions. Not every restaurant has this feature, so customers should check the individual location page before visiting.

Chuck E. Cheese Adventure World

Adventure World is a newer entertainment concept that expands beyond traditional arcade gameplay. The first location opened in Arlington, Texas, on November 8, 2025, and CEC has indicated that additional expansion is being considered.

Kid Check

Kid Check is Chuck E. Cheese’s family-safety process designed to help ensure children leave with the correct supervising adult. The system is part of the company’s broader safety positioning for family visits.

Fundraising Programs

Chuck E. Cheese supports schools and community organizations through fundraising and donation programs. CEC Entertainment reports donating millions of dollars to schools and nonprofits through these efforts.

Mobile App

The Chuck E. Cheese mobile app is currently designed primarily for Fun Pass holders. It provides visit planning, offer redemption, membership-related tools, and access to promotions.

Gift Cards

Chuck E. Cheese sells gift cards that can be used for qualifying food, play, and entertainment purchases. Terms and participating locations should be checked before use.

Online Merchandise Store

The Chuck E. Cheese merchandise store sells branded apparel, collectibles, toys, and other products separately from restaurant operations. Merchandise-store support uses a dedicated email rather than ordinary Guest Relations.

Chuck E. Cheese Corporate Phone Numbers

Corporate Phone Number

972-258-8507.

Corporate Headquarters Number

972-258-8507

Headquarters Number

972-258-8507

Corporate Office Number

972-258-8507

Customer Service Number

1-888-778-7193

Customer Support Number

1-888-778-7193

Guest Relations Number

1-888-778-7193

Guest Relations handles post-visit concerns, birthday-party complaints, restaurant feedback, and other customer-experience matters.

Toll-Free Number

1-888-778-7193

Birthday Party Support

Chuck E. Cheese does not currently publish a separate nationwide birthday-party-only phone number. Party issues can be directed to Guest Relations at 1-888-778-7193.

Fun Pass Support

Fun Pass concerns can begin with Guest Relations. Certain formal membership notices use the dedicated Membership Support mailing address at 1707 Market Place Blvd., Suite 200, Irving, Texas.

Online Store Support

A dedicated phone number is not prominently published for the merchandise store.

Email

chuckecheese@mtstoresupport.com.

Billing Number

Chuck E. Cheese does not publicly list one separate nationwide Billing Department number. Payment and charge complaints should begin with Guest Relations or the specific restaurant involved.

Regional Office Number

No single public regional-office number is published.

Local Restaurant Number

Each Chuck E. Cheese location has its own phone number. Customers should use the location finder on the official website.

International Number

No single universal international Guest Relations number is published. International franchise locations may maintain local contacts.

Emergency / After-Hours Number

Chuck E. Cheese does not publish a nationwide after-hours emergency line. For immediate safety emergencies, call 911 and notify the location manager.

Investor Relations Number

A separate publicly listed Investor Relations telephone number is not prominently published.

Media / Press Contact

The company publishes a Media Relations email through its Contact Us and newsroom materials rather than one universal public press phone.

Human Resources Number

No universal applicant HR phone number is prominently published. Job seekers should use the official careers platform.

Reservations / Booking Number

Birthday parties are generally booked online through Chuck E. Cheese rather than a national reservation call center.

How to Reach a Real Person at Chuck E. Cheese

For most guest problems, the best national contact is 1-888-778-7193 during Guest Relations hours, Monday through Friday from 8:00 AM to 5:00 PM Central Time. If the problem occurred at a particular restaurant, first speak with the Manager on Duty while you are still at the location because the manager can immediately review food, payment, gameplay, party, employee, or safety concerns.

When calling Guest Relations, have the restaurant location, date of visit, receipt number, birthday booking information if applicable, payment details, and a concise description of what happened. If the complaint involves an injury or safety issue, mention whether an incident report was completed at the restaurant. For merchandise-store orders, use the dedicated online store email rather than restaurant Guest Relations.

For a serious corporate matter that cannot be resolved by the restaurant or Guest Relations team, written correspondence can be directed to CEC Entertainment’s current corporate office at 4650 Regent Blvd., Suite 100, Irving, TX 75063. Membership-specific legal notices should follow the separate address and notice procedure in the applicable membership agreement.

How to File a Complaint Against Chuck E. Cheese

Complaints can involve food quality, billing, arcade credits, prizes, birthday parties, employee conduct, safety, cleanliness, Fun Pass charges, gift cards, or another restaurant experience. Before escalating, keep the receipt, store number or address, visit date, payment records, party confirmation, photographs if relevant, and names of employees or managers already contacted.

Step 1: Contact Customer Service

For post-visit concerns, contact Chuck E. Cheese Guest Relations at 1-888-778-7193 or through the official Contact Us form. Explain what happened, identify the restaurant involved, and provide your receipt or booking details. Ask for the complaint to be documented and request a case or reference number when available.

Step 2: Contact the Relevant Department

If the complaint concerns an active restaurant visit, birthday party, lost property, safety issue, or food order, contact the individual Chuck E. Cheese location and speak with the appropriate manager. Merchandise-store complaints should use chuckecheese@mtstoresupport.com, while membership concerns should be directed through the Fun Pass support route.

Step 3: Request Supervisor or Management Review

If the initial restaurant manager or Guest Relations agent cannot resolve the complaint, request review by a General Manager, regional operations manager, or Guest Relations supervisor. Provide a clear timeline, previous case details, payment evidence, photographs, and the specific resolution you are seeking. Avoid opening multiple unrelated cases if one existing complaint can be escalated.

Step 4: Use the Company’s Written Complaint Channel

Submit the official Chuck E. Cheese Contact Us form so there is a written record of the complaint. Include the date of visit, country, state, store, receipt number, phone, email address, and detailed explanation. Written documentation is especially useful for billing, birthday-party, membership, and repeated service concerns.

Step 5: Contact Corporate Headquarters

For a serious unresolved matter, send correspondence to CEC Entertainment, LLC, 4650 Regent Blvd., Suite 100, Irving, TX 75063. Include copies of receipts, support communications, case numbers, and a chronological summary of the complaint. Clearly state the resolution requested and retain proof of mailing or delivery.

Step 6: Use the Specialized Complaint or Dispute Department

If the issue involves Fun Pass membership terms or a contractual dispute, follow the notice procedure in the applicable membership agreement. Current membership documents identify Membership Support and a General Counsel dispute route at 1707 Market Place Blvd., Suite 200, Irving, TX 75063 for certain formal notices.

Step 7: File With the Appropriate Regulator

Food-safety concerns can be reported to the local or state health department responsible for the restaurant. Serious amusement-equipment or safety issues may involve the appropriate local or state inspection authority. Immediate injuries or dangerous conditions should be reported to emergency services and on-site management at once.

Step 8: Use Consumer Protection or Financial Dispute Options

If the issue involves a disputed card charge, contact the card issuer or payment provider after giving Chuck E. Cheese a reasonable opportunity to resolve the matter. General consumer complaints may also be submitted to the relevant state Attorney General or consumer-protection agency, depending on the state where the transaction occurred.

Step 9: Consider Formal Legal or Arbitration Procedures

Certain Chuck E. Cheese membership agreements contain binding arbitration provisions and require a written Notice of Dispute before arbitration can begin. Customers considering a formal dispute should review the exact agreement applicable to their purchase, follow all notice requirements carefully, and seek independent legal advice when necessary.