Cavender's
Cavender’s is a family-owned American Western-wear retailer headquartered in Tyler, Texas. The company sells cowboy boots, Western clothing, cowboy hats, workwear, jeans, belts, accessories, gifts, children’s apparel, and other Western-lifestyle merchandise through physical stores and Cavenders.com.
Cavender’s was founded in 1965 in Pittsburg, Texas by James and Pat Cavender. The business began with a small clothing operation that sold only three styles of Tony Lama boots. Over the decades, the company expanded throughout Texas and into other states while remaining under Cavender family leadership.
Current company information says the business continues to be run by the founders’ sons Joe, Mike, and Clay Cavender. Cavender’s current store locator shows 152 U.S. locations, demonstrating substantial expansion beyond its original Texas footprint.
Cavender’s does not prominently publish a separate public corporate switchboard.
For Customer Service and telephone ordering:
888-361-2555.
888-361-2555
Current website footer hours:
Monday to Saturday: 8:00 AM to 8:00 PM CT
Sunday: Noon to 5:00 PM CT.
Cavender Stores, L.P.
2586 Oak Manor Way
Tyler, TX 75703
United States
Current 2026 state corporate records identify this as Cavender Stores, L.P.’s principal and mailing address.
Cavender Stores, L.P.
2586 Oak Manor Way
Tyler, TX 75703
United States
Cavender’s current privacy policy also uses this address for Customer Service correspondence.
Current financial and legal records also associate Cavender Stores, L.P. with:
7820 S. Broadway Ave.
Tyler, TX 75703
This appears in current SEC-related business records and should be treated as an additional established business location, while 2586 Oak Manor Way is the current principal corporate address in state filings.
Cavender’s does not prominently display one universal Customer Service email address as plain text.
Customers are directed to the official Contact Us form for product, order, billing, website, store, and general questions.
Western Wear, Footwear, Apparel, Cowboy Boots, Workwear, Accessories, Specialty Retail and E-Commerce
1965
James and Pat Cavender.
Privately held and family owned
The company states that founders James and Pat Cavender’s sons:
Joe Cavender
Mike Cavender
Clay Cavender
oversee growth, development, and day-to-day operations.
Current store locator:
152 U.S. results.
Cavender’s does not publish a precise current company-wide employee total on its main website.
Cavender’s does not publish standard public walk-in hours for its Tyler corporate office.
Customer Service hours are listed separately.
https://www.cavenders.com/storedetails
Not applicable.
Cavender’s is privately held.
https://www.cavenders.com/careers
Cowboy boots are the foundation of Cavender’s business.
The company sells Western boots from brands such as Tony Lama, Lucchese, Justin, Ariat, Nocona, and other established boot manufacturers.
Men can shop traditional cowboy boots, exotic-style boots, square-toe boots, work boots, ropers, and dress Western footwear.
Selections cover different materials, shaft heights, toe shapes, and heel styles.
Cavender’s offers Western boots for women in traditional, fashion, work, and riding-oriented designs.
Options include embroidered boots, tall shafts, ankle boots, and trend-focused Western styles.
Children’s Western footwear includes cowboy and cowgirl boots in youth and toddler sizing.
Designs vary from classic ranch styles to colorful and decorative boots.
Cavender’s sells felt, straw, palm, fashion, and work-oriented cowboy hats.
Current online listings include brands such as Resistol and Cavender’s own collections.
The retailer carries snap shirts, button-down Western shirts, work shirts, plaid styles, embroidered shirts, and casual tops for men and women.
Products range from ranch and work clothing to concert and casual fashion.
Cavender’s sells Western-cut jeans from major brands including Wrangler and other denim manufacturers.
Styles include bootcut, straight-leg, relaxed, slim, performance, and work-oriented fits.
The company sells work shirts, work jeans, durable outerwear, safety-oriented footwear, and other products for ranch, construction, industrial, and agricultural customers.
Cavender’s carries Western work boots, steel-toe and composite-toe footwear, waterproof boots, and other jobsite-oriented products.
Availability varies by brand and store.
Women’s categories include jeans, dresses, tops, skirts, jackets, Western shirts, rodeo-inspired fashion, and accessories.
Men can shop jeans, Western shirts, jackets, vests, T-shirts, workwear, and rodeo-focused apparel.
Cavender’s sells Western shirts, jeans, dresses, T-shirts, jackets, belts, and boots for boys and girls.
The retailer offers Western leather belts, decorative belts, rodeo buckles, trophy-style buckles, and other accessories.
Cavender’s carries trucker hats, baseball caps, Western-brand caps, ranch-themed designs, and embroidered headwear.
Western jewelry products can include earrings, necklaces, bracelets, rings, and Southwestern or rodeo-inspired accessories.
Cavender’s sells handbags, wallets, backpacks, duffel bags, and Western leather accessories.
The website includes a Gifts & Home category featuring lifestyle products, décor, drinkware, toys, and other Western-themed items.
Cavender’s offers gift cards that can be used for qualifying purchases.
Current corporate filings identify a dedicated Cavender Stores Gift Cards entity associated with the Tyler headquarters.
Customers can shop directly through:
Online product categories include boots, apparel, hats, workwear, accessories, kids’ products, gifts, and sale merchandise.
Cavender’s publishes toll-free ordering at:
888-361-2555.
Online customers can track shipments through the Cavender’s order-history system after the order ships.
Tracking data may take up to 24 hours to appear on the carrier website.
Cavender’s accepts qualifying online returns for exchange or credit within 30 days of purchase, provided merchandise is in as-new condition.
Online orders can also be returned at Cavender’s retail stores according to current policies.
Cavender’s provides commercial-account options for qualifying organizations and businesses.
These services support companies that purchase Western or work-related merchandise for employees or operational use.
A separate public corporate headquarters switchboard is not prominently published.
888-361-2555
888-361-2555.
888-361-2555
888-361-2555
888-361-2555
The official merchandise return form directs customers to this number for assistance.
888-361-2555
888-361-2555
Each Cavender’s location has its own local number.
Official Store Locator:
https://www.cavenders.com/storedetails
2586 Oak Manor Way
Tyler, TX 75703
Cavender’s Boot City
Attn: Customer Service
2586 Oak Manor Way
Tyler, TX 75703.
Current return documentation lists:
Cavenders.com Fulfillment Center
Returns Department
820 W. Main Street
Whitehouse, TX 75791.
Not applicable.
Cavender’s is privately held.
Cavender’s does not prominently publish one permanent general press telephone number on its consumer website.
Cavender’s does not publish one universal applicant HR number.
Careers:
https://www.cavenders.com/careers
Cavender’s current Contact Us page states that it does not currently ship outside the United States.
Call 888-361-2555 for questions concerning products, online orders, shipping, returns, billing, or technical problems with Cavenders.com. The current website lists Customer Service hours as Monday through Saturday from 8:00 AM to 8:00 PM Central Time and Sunday from noon to 5:00 PM Central Time.
For a store-specific concern, contact the Cavender’s location directly through the official store locator. Have the store location, receipt, order number, purchase date, product information, and photographs of damaged or defective merchandise ready where relevant.
Cavender Stores, L.P.
2586 Oak Manor Way
Tyler, TX 75703
United States
Current 2026 state corporate records identify this as both the principal and mailing address for Cavender Stores, L.P.
7820 S. Broadway Ave.
Tyler, TX 75703
Recent financial and legal records identify this as an established place of business for Cavender Stores, L.P.
Cavender’s remains:
Family owned
and:
Privately held
James Cavender
and:
Pat Cavender
founded the company in 1965.
The company says:
Joe Cavender
Mike Cavender
Clay Cavender
currently oversee its growth, development, and day-to-day operations.
The official store locator currently returns:
152 U.S. locations.
Cavender’s began in:
Pittsburg, Texas
in:
1965
with only three Tony Lama boot styles.
Cavender’s states that it has been recognized as a leading retailer for major Western brands including Lucchese, Justin, Tony Lama, Wrangler, and others.
The Cavender family was inducted into the Texas Cowboy Hall of Fame in 2019.
Start by calling 888-361-2555 or use the official Contact Us form. Provide the order number, purchase date, store location if applicable, product information, and a clear description of the problem. If merchandise is defective, damaged, incorrect, or missing, take photographs before returning or discarding packaging. Ask the representative what refund, exchange, or other resolution is available.
For in-store complaints, contact the location where the transaction occurred and ask for the manager. Bring or provide the receipt, merchandise, purchase date, and details of previous employee interactions. Store management can often resolve exchanges, return questions, pricing problems, or customer-service issues directly.
Cavender’s current return documentation allows qualifying merchandise to be returned within 30 days of purchase for exchange or credit when it remains in as-new condition. Online purchases may also be returned to participating retail stores. Keep the original order information and follow the applicable footwear or general merchandise return rules.
For a serious unresolved complaint, send correspondence to Cavender’s Boot City, Attn: Customer Service, 2586 Oak Manor Way, Tyler, TX 75703. Include your contact information, order or receipt number, dates, store details, prior complaint history, and a clear description of the resolution requested. Attach copies rather than original documents and keep proof of mailing.
If the issue remains unresolved, the appropriate external route depends on the complaint. Payment disputes can be raised with the card issuer, while general consumer matters can be submitted to the appropriate state Attorney General or consumer-protection agency. Product-safety issues may fall under the relevant federal or state regulator depending on the merchandise involved. Keep receipts, photographs, order confirmations, tracking information, and Cavender’s responses before escalating.
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