Brookshire Brothers Headquarters & Corporate Office

About Brookshire Brothers

Brookshire Brothers is a regional grocery, pharmacy, convenience-store, fuel, and specialty-retail company headquartered in Lufkin, Texas. The business was founded in 1921 and serves communities primarily across Texas and western Louisiana. Its operations include supermarkets, smaller-format stores, pharmacies, convenience stores, fuel locations, tobacco stores, floral departments, online grocery ordering, and other retail services.

A major distinction between Brookshire Brothers and many other regional grocery companies is its employee-owned structure. Current company career materials describe Brookshire Brothers as an employee-owned company, meaning eligible workers can participate economically in the success of the organization. The company is separate from Brookshire Grocery Company, the Tyler, Texas-based operator of Brookshire’s supermarkets.

John Alston currently serves as President and CEO. Brookshire Brothers’ operating portfolio includes Brookshire Brothers supermarkets, Brookshire Brothers Express, David’s Supermarkets, David’s Express, Pecan Foods, pharmacy operations, Tobacco Barn, and other formats. Current regional business information identifies 103 retail supermarkets and 30 convenience stores, in addition to related pharmacy, fuel, and specialty operations.

Quick Information

Corporate Phone Number

936-634-8155

This is the verified Brookshire Brothers corporate-office number.

Customer Service Number

936-634-8155

Brookshire Brothers’ current privacy policy specifically directs consumers to customer representatives at this number.

Corporate Office Address

Brookshire Brothers, Inc.
1201 Ellen Trout Drive
Lufkin, TX 75904
United States

Headquarters Address

Brookshire Brothers, Inc.
1201 Ellen Trout Drive
Lufkin, TX 75904
United States

Email

Brookshire Brothers does not prominently publish one universal customer-service email address in its current official privacy materials.

Customer requests can be submitted through company contact channels or by calling:

936-634-8155

Industry

Grocery Retail, Supermarkets, Pharmacies, Convenience Stores, Fuel Retail and Specialty Retail

Founded

1921

Brookshire Brothers has served Texas and Louisiana communities since 1921.

Number of Employees

Brookshire Brothers does not currently publish a precise audited workforce total on its main consumer site.

Current public employer information places the company in the 5,001 to 10,000 employee range.

Number of Stores / Locations

Current regional corporate information lists

103 retail supermarkets

and

30 convenience stores

plus pharmacy, fuel, tobacco, and other specialty operations.

Corporate Office Hours

Monday to Friday: 8:00 AM to 5:00 PM

The Lufkin/Angelina County Chamber lists these as the corporate-office hours.

Website

https://www.brookshirebrothers.com/

Careers Page

https://www.brookshirebrothers.com/careers

Brookshire Brothers Products & Services

Grocery Stores

Brookshire Brothers operates full-service supermarkets carrying produce, meat, seafood, bakery goods, dairy products, frozen food, pantry products, beverages, household essentials, personal-care products, pet supplies, and other grocery items.

Fresh Produce

Stores provide fresh fruit, vegetables, packaged produce, herbs, and other perishable items.

Product selection varies according to store size and local demand.

Meat and Seafood

Brookshire Brothers sells fresh and packaged beef, pork, poultry, seafood, and prepared meat products.

Current online shopping pages include a broad selection of meat and seafood products.

Bakery

Selected stores operate bakery departments offering bread, cakes, cookies, pastries, and other baked items.

Special orders and product availability vary by location.

Deli

The deli provides prepared foods, sliced meats and cheeses, ready-to-eat meals, sides, sandwiches, and other convenient meal options.Brookshire Brothers’ current online store includes a dedicated deli assortment.

Pharmacy

Brookshire Brothers operates retail pharmacies at selected locations.Services can include prescription filling, refills, immunizations, medication counseling, and other pharmacy services depending on the location.

Fuel Centers

Many Brookshire Brothers markets also include fuel service.Fuel locations complement the company’s supermarkets and convenience stores and may participate in selected promotional or rewards programs.

Brookshire Brothers Express

Brookshire Brothers Express is a smaller convenience-oriented store format.These locations can combine fuel, convenience products, snacks, beverages, and everyday grocery items.

David’s Supermarkets

David’s Supermarkets is one of the banners operated within the Brookshire Brothers organization.The format serves communities with full grocery and everyday household merchandise.

David’s Express

David’s Express provides smaller-format convenience retail within the company’s multi-brand portfolio.

Pecan Foods

Pecan Foods is another Brookshire Brothers retail banner designed around regional grocery shopping.

Tobacco Barn

Tobacco Barn is a specialty retail concept within the Brookshire Brothers family.Age-restricted products are sold only in compliance with applicable laws.

Bloom’n Co.

Bloom’n Co. is Brookshire Brothers’ floral and gift offering.Products include fresh-cut flowers, blooming plants, foliage, bouquets, and seasonal floral arrangements.

Celebrate Rewards

Celebrate Rewards is Brookshire Brothers’ loyalty program.Members can receive qualifying offers and earn rewards on selected purchases. Company materials describe earning points on participating products that can later be redeemed for savings.

Digital Coupons

Brookshire Brothers supports digital savings and promotional offers linked to customer shopping accounts.Available coupons change regularly.

Online Grocery Shopping

Participating locations provide online grocery shopping through Brookshire Brothers’ digital store platform.Customers can build orders from groceries, produce, meat, bakery, deli, beverages, household products, and other departments.

Click & Collect

Selected locations provide online ordering with scheduled store pickup.Availability depends on the selected store.

Grocery Delivery

Participating markets may offer grocery delivery.Fees, minimum purchases, service areas, and delivery windows depend on location.

Gift Cards

Brookshire Brothers sells gift cards that can be used for qualifying merchandise purchases at participating Brookshire Brothers locations.Current terms permit cards with balances of up to $500 each.

Floral Services

Bloom’n Co. supports everyday bouquets, holidays, special occasions, and other floral purchases through participating Brookshire Brothers stores.

Brookshire Brothers Corporate Phone Numbers

Corporate Phone Number

936-634-8155

Corporate Headquarters Number

936-634-8155

Headquarters Number

936-634-8155

Corporate Office Number

936-634-8155.

Customer Service Number

936-634-8155.

Customer Support Number

936-634-8155

Toll-Free Number

Brookshire Brothers does not prominently publish one universal toll-free corporate customer-service number.

Sales Number

No separate universal Sales Department number is publicly listed.Customers should contact the applicable store or corporate office.

Billing Number

No universal public billing line is currently published.

Regional Office Number

Brookshire Brothers does not publish one universal regional-office number.

Branch Office Number

Individual supermarkets, pharmacies, Express stores, and other locations have their own telephone numbers.

Pharmacy Number

Pharmacy phone numbers vary by store.

Customers should use the relevant pharmacy’s local number.

Fuel Support Number

Fuel-site questions should normally be directed to the associated Brookshire Brothers store or local site.

Celebrate Rewards Support

General corporate/customer support

936-634-8155

Corporate Fax Number

Current chamber information lists

936-634-2542.

International Number

Brookshire Brothers operates primarily in Texas and Louisiana and does not maintain a public international customer-service line.

Emergency / After-Hours Number

No universal corporate after-hours emergency number is published.Medical, fire, police, or immediate public-safety emergencies should be directed to local emergency services.

Investor Relations Number

Not applicable.Brookshire Brothers is privately held and employee owned.

Media / Press Number

No dedicated permanent media phone is prominently published.

Corporate routing

936-634-8155

Human Resources Number

Corporate routing

936-634-8155

Specific recruiting contacts may use internal extensions or job-specific email addresses.

Reservations / Booking Number

Not applicable.Brookshire Brothers is primarily a grocery and convenience retailer.

How to Reach a Real Person at Brookshire Brothers

For a product, refund, checkout, employee, grocery order, fuel, or store-condition issue, contact the specific Brookshire Brothers location first and ask to speak with the Store Director or manager on duty. Have your receipt, store number, purchase date, transaction amount, and photographs where relevant available.

If the local store cannot resolve the matter, call the corporate office at 936-634-8155. Brookshire Brothers’ own privacy policy identifies this number for reaching customer representatives, while current corporate-directory information confirms the same number for the Lufkin headquarters.

Pharmacy complaints should normally begin with the pharmacy manager because prescription, medication, insurance, and pharmacist matters may require access to confidential pharmacy records. Fuel, online ordering, Celebrate Rewards, and gift-card problems should likewise be routed to the department connected to the transaction.

Brookshire Brothers Headquarters & Corporate Office Address

Current Headquarters

Brookshire Brothers, Inc.
1201 Ellen Trout Drive
Lufkin, TX 75904
United States

Corporate Office

The corporate office uses the same Lufkin location

1201 Ellen Trout Drive
Lufkin, TX 75904

Mailing Address

A separate corporate mailing address currently used in business records is

P.O. Box 1688
Lufkin, TX 75902-1688
United States.

Other Important Address

Customer-service correspondence can be mailed to

Customer Service
Brookshire Brothers, Inc.
1201 Ellen Trout Drive
Lufkin, TX 75904.

How to File a Complaint Against Brookshire Brothers

Brookshire Brothers complaints can involve grocery products, food quality, refunds, employees, pharmacy service, fuel, online ordering, delivery, rewards, pricing, privacy, or store conditions. Keep your receipt, store number, purchase date, product packaging, photographs, prescription or order information where applicable, and details of any previous conversations.

Step 1: Contact Customer Service

Begin at the Brookshire Brothers store where the transaction occurred. Ask the service desk or manager to review the complaint and provide the receipt, item details, date, and requested resolution. Store management can often correct ordinary pricing, refund, product-quality, and employee-service problems immediately.

Step 2: Contact the Relevant Department

For pharmacy complaints, speak with the pharmacist or pharmacy manager. Fuel complaints should be taken to the associated location manager. Online-order problems should go through the online-shopping support route, while Celebrate Rewards concerns should include the phone number or rewards account connected to the transaction.

Step 3: Request Supervisor or Management Review

If the initial employee cannot resolve the issue, request the Store Director or senior manager. Explain what has already occurred and keep a record of names, dates, refund promises, or other commitments.

Step 4: Use the Company’s Written Complaint Channel

Prepare a written complaint containing the store address, transaction information, item details, previous contacts, and requested resolution. Written complaints can be sent to Brookshire Brothers Customer Service at 1201 Ellen Trout Drive, Lufkin, TX 75904.

Step 5: Contact Corporate Headquarters

Call 936-634-8155 or send the complaint to Brookshire Brothers, Inc., 1201 Ellen Trout Drive, Lufkin, TX 75904. State that the local location has already been contacted and provide supporting documents.

Step 6: Use the Specialized Complaint or Dispute Department

For privacy rights, Brookshire Brothers provides specific consumer-request procedures under applicable state privacy laws. Pharmacy disputes should remain with the pharmacy and compliance channels, while employment or benefits complaints should be directed to the appropriate HR function.

Step 7: File With the Appropriate Regulator

Food-safety complaints may involve the local health department, Texas Department of State Health Services, USDA, or FDA depending on the product. Pharmacy complaints may be filed with the state Board of Pharmacy. Fuel-quality or measurement issues can involve state weights-and-measures or agriculture authorities.

Step 8: Use Consumer Protection or Financial Dispute Options

Unresolved payment-card transactions can be disputed with the card issuer when appropriate. General consumer complaints can also be submitted to the Texas Attorney General, Louisiana Attorney General, or another relevant consumer-protection authority depending on where the transaction occurred.

Step 9: Consider Formal Legal or Arbitration Procedures

For significant unresolved financial, privacy, pharmacy, personal-injury, or contractual disputes, review the applicable purchase, account, privacy, or service terms and obtain legal advice if necessary. Keep receipts, packaging, photographs, prescription documentation where appropriate, correspondence, and evidence of earlier attempts to resolve the issue.