Baylor Scott & White Health
Baylor Scott & White Health is a faith-based, not-for-profit healthcare system headquartered in Dallas, Texas. The organization provides a broad range of inpatient, outpatient, emergency, rehabilitation, primary-care, specialty-care, surgical, virtual-care, pharmacy, insurance and population-health services across Texas. Its current network includes hospitals, specialty clinics, primary-care practices, ambulatory surgery centers, urgent-care centers, retail pharmacies and other healthcare facilities.
The modern Baylor Scott & White Health system was created in 2013 through the combination of Baylor Health Care System and Scott & White Healthcare. Both predecessor organizations had healthcare histories stretching back more than a century. The combination created what Baylor Scott & White describes as the largest not-for-profit healthcare system in Texas, bringing together North Texas operations associated with Baylor and Central Texas operations associated with Scott & White.
Baylor Scott & White remains a not-for-profit healthcare organization rather than a publicly traded company. Current CEO Peter “Pete” McCanna leads the system. Baylor Scott & White currently reports 55 hospitals and more than 1,300 health-system care sites, while its public system statistics list more than 57,000 employees, 7,200 active physicians and 13.5 million annual patient encounters based on the dates disclosed with those metrics. The system reported $1.305 billion in community benefit for fiscal 2025.
The company does not currently publish a separate public corporate headquarters switchboard. For general Baylor Scott & White services, physician-finding and system information, the verified 24/7 adviser line is 1-844-279-3627 (1-844-BSW-DOCS).
For general Baylor Scott & White assistance, call 1-844-279-3627 24 hours a day, seven days a week. For unresolved patient-care concerns, Patient Relations can be reached at 1-866-218-6919.
Baylor Scott & White Health
301 N. Washington Avenue
Dallas, TX 75246
United States
Baylor Scott & White Health
301 N. Washington Avenue
Dallas, TX 75246
United States
Baylor Scott & White Health does not currently publish one universal public Customer Service email address for all patient and corporate inquiries. Billing, Patient Relations, privacy and other issues are routed through dedicated phone numbers, online forms or department-specific channels rather than one general email account.
Healthcare, Hospitals, Physician Services, Health Insurance, Academic Medicine, Research, Pharmacy, Emergency Care, Outpatient Care and Population Health.
The current Baylor Scott & White Health organization was formed in 2013 through the combination of Baylor Health Care System and Scott & White Healthcare. Its predecessor healthcare organizations trace their histories back more than a century.
Peter “Pete” McCanna is the current Chief Executive Officer of Baylor Scott & White Health. Before becoming CEO, he served as the system’s president and held leadership responsibility for operations, digital health and clinical alignment.
Baylor Scott & White’s current public system information lists more than 57,000 employees, with that employee figure identified as of June 30, 2024. Its careers pages also reference a workforce of approximately 49,000 in certain recruiting materials, so the corporate About page provides the broader current system statistic.
As of March 23, 2026, Baylor Scott & White reported 55 owned, operated, joint-ventured and affiliated hospitals and more than 1,300 health-system care sites. The network also included 260 outpatient clinics, 164 primary-care clinics, 632 specialty-care clinics, 62 urgent-care clinics and 33 retail pharmacies.
Baylor Scott & White recruits across nursing, physicians, advanced practice, allied health, clinical support, leadership, technology, shared services, quality, health-plan operations and graduate programs.
Baylor Scott & White provides primary-care services through family medicine, internal medicine and related practices across Texas. Primary-care clinicians provide preventive exams, chronic-disease management, vaccinations, screening, medication management and referrals to specialists when more advanced treatment is required.
The system operates hundreds of specialty-care clinics across its network. Specialty services cover disciplines such as cardiology, gastroenterology, endocrinology, neurology, orthopedics, oncology, pulmonology, rheumatology and many other areas, allowing patients to receive both routine and complex care within the same integrated system.
Baylor Scott & White hospitals operate emergency departments for serious illnesses, injuries, trauma and other urgent medical conditions. The system reports more than 900,000 emergency-department visits in the system statistics currently published on its About page. Patients experiencing an immediate emergency should call 911 rather than a corporate or customer-service number.
Baylor Scott & White operates 62 urgent-care clinics according to its current March 2026 system statistics. These locations treat many non-life-threatening illnesses and injuries that require prompt evaluation without a full hospital emergency-department visit.
Baylor Scott & White provides virtual-care options through its digital health platform. Depending on the patient’s condition and eligibility, virtual services can support medical consultations, follow-up care, symptom evaluation and other healthcare needs without requiring an in-person visit.
Baylor Scott & White provides cardiovascular services ranging from preventive cardiology and diagnostic testing to cardiac surgery, electrophysiology, vascular medicine and advanced heart treatment. Its network includes Baylor Scott & White The Heart Hospital locations and specialized cardiac teams throughout North and Central Texas.
The system provides cancer diagnosis and treatment through medical oncology, radiation oncology, surgery, infusion services, imaging, clinical trials and supportive-care programs. Baylor Scott & White cancer services include major specialty centers and multidisciplinary teams that coordinate care across different cancer types.
Baylor Scott & White provides transplant programs through major tertiary-care facilities including Baylor University Medical Center. Services can include transplant evaluation, surgery, living-donor programs, postoperative management and long-term follow-up depending on the organ and medical program.
Orthopedic services include treatment for joint disorders, fractures, sports injuries, spine conditions and other musculoskeletal problems. Patients may receive conservative therapy, rehabilitation, injections, joint replacement or other surgical treatment depending on their diagnosis.
Baylor Scott & White provides neurology and neurosurgery services for conditions involving the brain, spine, nerves and neurological system. Programs can include stroke care, epilepsy services, movement-disorder care, spine surgery, neuroimaging and other advanced neurological treatment.
Women’s health services include gynecology, obstetrics, prenatal care, maternity care, breast health and reproductive services. Baylor Scott & White reports more than 31,000 babies born in the system statistics published on its current About page.
Baylor Scott & White provides pediatric primary and specialty care for infants, children and adolescents. Services range from routine wellness visits to pediatric hospital care, surgery and highly specialized treatment through facilities such as Baylor Scott & White McLane Children’s Medical Center.
Baylor Scott & White provides inpatient and outpatient rehabilitation services for patients recovering from surgery, injury, neurological conditions and other illnesses. Rehabilitation can include physical therapy, occupational therapy, speech therapy and specialized recovery programs.
The health system operates hospital surgical programs and approximately 30 ambulatory surgery centers according to current system statistics. Surgical specialties include general surgery as well as orthopedic, cardiovascular, neurological, gastrointestinal, transplant and other procedures.
Diagnostic services include X-ray, CT, MRI, ultrasound, mammography, nuclear medicine and other imaging technologies. Imaging is available through hospitals and outpatient locations throughout the Baylor Scott & White system.
Baylor Scott & White operates 33 retail pharmacies according to its current system statistics. Pharmacy services support prescription fulfillment, medication counseling and other medication-related needs for qualifying patients.
Scott & White Health Plan provides insurance coverage as part of the broader Baylor Scott & White organization. Current careers information describes the health plan as serving more than 350,000 members across 169 Texas counties.
Baylor Scott & White Quality Alliance is the health system’s accountable care organization. Current career information describes the alliance as including 6,000+ primary and specialty physicians, 50 hospitals and 95+ post-acute facilities and other stakeholders working to improve quality, patient experience and affordability.
MyBSWHealth is Baylor Scott & White’s digital patient platform. Patients can use the system to access qualifying medical information, manage appointments, communicate with care teams, review bills and interact with other supported healthcare tools.
Patients can request medical records through Baylor Scott & White’s Health Information Management process. The centralized record-request service lists 844-848-2794 for questions or status updates, with facility-specific Health Information Management contacts also available.
Baylor Scott & White provides financial-assistance resources for qualifying patients who have difficulty paying medical bills. Patients can contact the appropriate Central Texas or North Texas billing team, submit financial-assistance documentation and work with financial counselors where available.
Baylor Scott & White supports research and clinical trials through its research infrastructure and clinical programs. The system’s academic and research activities include studies involving cancer, cardiovascular care, transplantation, digital health, population medicine and other areas.
As a tax-exempt, not-for-profit health system, Baylor Scott & White invests in community-health programs, charity care and other initiatives intended to improve access and health outcomes. For fiscal 2025, the system reported $1,305,084,267 in community benefit.
No separate verified public corporate headquarters switchboard is currently listed. Baylor Scott & White instead provides system, hospital and department-specific contacts.
No separate verified public number is currently listed specifically for the 301 N. Washington Avenue corporate headquarters.
For general Baylor Scott & White information and service navigation, use the verified 24/7 adviser line:
1-844-279-3627
1-844-BSW-DOCS.
No separate verified public corporate-office switchboard is currently listed.
For general service information:
1-844-279-3627
Advisers are available 24 hours a day, seven days a week and can help locate physicians, classes, support groups and Baylor Scott & White services.
1-866-218-6919
Patient Relations handles unresolved concerns about patient experience, care and safety after the involved staff or department leadership has had an opportunity to address the issue.
1-800-994-0371
This number serves patient billing for Central Texas markets including Temple, Killeen, Waco, Austin, Round Rock, the Brazos Valley and Hill Country. Customer-service representatives are currently available Monday through Friday from 8:00 AM to 5:00 PM.
214-820-3151
This is the current local Patient Billing contact for the Dallas-Fort Worth Metroplex.
1-800-725-0024
This is the verified toll-free Patient Billing number for Dallas-Fort Worth area accounts.
844-848-2794
This number is used for questions about centralized medical-record requests or to check the status of a request. Individual facilities also publish their own Health Information Management numbers.
855-563-2794
Baylor Scott & White’s centralized records service currently publishes this fax number for record-request processing.
1-866-218-6920
Patients can contact Baylor Scott & White’s Office of Privacy Compliance with privacy-related questions or complaints involving patient privacy rights.
1-844-279-3627
This line can help callers find a physician, register for classes or support groups and obtain general information about Baylor Scott & White services.
214-820-0111
This is the main operator number for Baylor University Medical Center, not the corporate headquarters. The operator can connect callers with hospital departments.
214-818-7378
This is a facility-specific complaints and concerns line for Baylor University Medical Center in Dallas.
214-820-2135
This number belongs to Health Information Management and medical records at Baylor University Medical Center.
214-820-6600
This is the Business Services and Billing number published in Baylor University Medical Center’s current phone directory.
1-844-417-5223
Applicants who need reasonable accommodation during the Baylor Scott & White recruitment and selection process can contact the PeoplePlace Team at this verified number.
911
For a medical emergency, Baylor Scott & White instructs patients to call 911 rather than Patient Relations, billing or a corporate office.
Not applicable in the conventional public-company sense. Baylor Scott & White Health is a not-for-profit health system and does not have publicly traded corporate shares or a conventional shareholder Investor Relations department.
No separate universal verified public media telephone number is currently listed on the primary Baylor Scott & White Contact Us page. Media inquiries should use Baylor Scott & White’s official newsroom and media-contact channels.
Baylor Scott & White does not publish one universal public HR number for every employment question. For applicant accommodations, the verified PeoplePlace number is 1-844-417-5223; general career opportunities are available through https://jobs.bswhealth.com/.
For general questions, finding a doctor or locating the right Baylor Scott & White service, call 1-844-279-3627. The adviser service operates 24/7 and is the most useful general routing number currently published by the health system. If the issue involves unresolved care, staff interactions, quality or patient safety, contact Patient Relations at 1-866-218-6919 instead. Billing inquiries should go directly to 1-800-994-0371 in Central Texas or 214-820-3151 / 1-800-725-0024 in North Texas, rather than using the general adviser line.
Before calling, have the patient’s full name, date of birth, hospital or clinic location, date of service and relevant account information ready. Billing callers should have the statement or account number, while Patient Relations callers should keep provider names, unit or department information, dates, previous conversations and any case details available. Medical-record requests may also require identity verification and the facility where care occurred. Never send unnecessary medical or financial information through an unverified email or telephone contact.
Baylor Scott & White Health’s current corporate headquarters is:
Baylor Scott & White Health
301 N. Washington Avenue
Dallas, TX 75246
United States
301 N. Washington Avenue
Dallas, TX 75246
United States
Baylor Scott & White’s current main website, careers materials and corporate information use this Dallas address.
Baylor Scott & White Health
ATTN: Financial Assistance Program Application
301 N. Washington Ave
Dallas, TX 75246
This address is specifically published for mailing completed financial-assistance applications and supporting documents.
Baylor Scott & White Health
c/o HealthMark Group
16750 Westgrove Dr #600
Addison, TX 75001
This is a centralized medical-record request address, not the Baylor Scott & White corporate headquarters.
Baylor Scott & White Health is a faith-based, not-for-profit integrated healthcare system rather than a publicly traded corporation. Its network includes hospitals, physician groups, outpatient facilities, an accountable care organization, Scott & White Health Plan, pharmacies, research programs and other healthcare entities.
Peter “Pete” McCanna
McCanna currently serves as Chief Executive Officer of Baylor Scott & White Health. His leadership focus includes customer experience, system integration, digital health and healthcare transformation.
Baylor Scott & White Health was created in 2013 through the combination of:
Baylor Health Care System
and:
Scott & White Healthcare
The combination brought together two historically significant Texas healthcare organizations and created the state’s largest not-for-profit health system.
As of March 23, 2026, Baylor Scott & White reported:
55 hospitals
including owned, operated, joint-ventured and affiliated facilities.
Baylor Scott & White currently reports:
More than 1,300 health-system care sites
across its Texas footprint.
The system’s current About page lists:
More than 57,000 employees
with the employee figure identified as of June 30, 2024.
Baylor Scott & White reports:
More than 7,200 active physicians
within its published system statistics.
The system reports:
More than 13.5 million patient encounters annually.
Baylor Scott & White’s current About page lists approximately:
$15.5 billion in total operating revenue
with the page stating that this figure is as of June 30, 2024 and is preliminary and unaudited. Because the organization is not publicly traded, revenue disclosure does not follow the same SEC reporting cycle as a listed corporation.
The system’s current public statistics list approximately:
$17.5 billion in total assets
using the same June 30, 2024 reference date for the financial figure.
For the fiscal year from July 1, 2024 through June 30, 2025, Baylor Scott & White reported:
$1,305,084,267 in community benefits
supporting access to care, community health and other mission-based activities.
Not applicable.
Baylor Scott & White Health is not publicly traded and does not have an NYSE or Nasdaq ticker.
Not applicable in the conventional public-company sense.
Because Baylor Scott & White is a not-for-profit healthcare system, it does not maintain shareholder Investor Relations like a publicly listed company. Financial, community-benefit and other system information is instead published through its corporate and financial resources.
Patients may need to file a complaint concerning medical care, staff interactions, hospital conditions, billing, privacy, medical records, accessibility, discrimination or another Baylor Scott & White experience. Before escalating, gather the patient’s full name, facility and department, date of service, provider names, billing or account number where applicable, receipts, insurance explanations, prior emails or messages, photographs if relevant and any case or reference numbers already provided.
For a concern involving active medical care, hospital service or a clinic visit, begin with the nurse, physician, office manager, department manager or other leader responsible for the service. Clearly explain what happened, when it occurred and what resolution you are requesting. If the patient is still hospitalized, raising the issue before discharge can allow staff to investigate and correct certain concerns more quickly. Record the names of people contacted and the date of each conversation.
If the first staff member cannot resolve the concern, ask for the department manager, practice administrator, nursing leadership or hospital management team. Provide a concise timeline and explain what has already been attempted. If the problem involves clinical care, keep relevant appointment dates, provider names and discharge paperwork available. For financial issues, bring or reference the statement, account number and insurance information rather than discussing an unrelated clinical department.
If concerns remain unresolved after working with local staff or leadership, call Patient Relations at 1-866-218-6919 or submit the official Patient Relations form. Baylor Scott & White states that Patient Relations serves as an advocate for patients and a liaison with staff to help address concerns and facilitate resolution. Provide the facility, unit or clinic, date of service, earlier contacts and the specific action you are requesting. Keep a copy of any written submission.
Billing disputes should go to the correct Patient Billing team rather than Patient Relations alone. Central Texas patients can call 1-800-994-0371, while North Texas patients can call 214-820-3151 or 1-800-725-0024. Representatives are currently available Monday through Friday from 8:00 AM to 5:00 PM. Have the statement, account number, insurance explanation of benefits, disputed amount and previous billing conversations ready.
If the complaint involves medical privacy, unauthorized disclosure or another HIPAA-related issue, contact Baylor Scott & White’s Office of Privacy Compliance at 1-866-218-6920. Baylor Scott & White states that privacy concerns are handled confidentially and that there will be no retaliation for filing a concern. Keep details about the information involved, when the incident occurred, who may have accessed or disclosed it and any supporting correspondence.
If the complaint involves missing, delayed or incorrect medical records, contact the Health Information Management department for the facility where care was provided or use the centralized records service at 844-848-2794. Baylor Scott & White also publishes facility-specific medical-record numbers and a central HealthMark mailing process. Have the original request date, patient identity information, facility, requested record dates and authorization details available when escalating.
For a serious unresolved system-level matter, written correspondence can be sent to Baylor Scott & White Health, 301 N. Washington Avenue, Dallas, TX 75246. Include patient and contact information, the facility and department involved, relevant dates, prior complaint numbers, a clear chronological description and copies rather than originals of supporting documents. State the specific resolution requested and keep proof of mailing or delivery. The same Dallas address is currently used across Baylor Scott & White’s main corporate and careers materials.
If a healthcare-quality or professional-conduct complaint remains unresolved, the external authority depends on the issue. Hospital complaints may involve the appropriate Texas health regulator or an applicable accreditation organization, while complaints about a physician, nurse or other licensed professional may fall under the relevant Texas professional licensing board. Do not send every healthcare complaint to the same regulator. Choose the authority that actually regulates the facility, profession or issue involved and provide records of the internal complaint process.
Privacy complaints may be submitted to the U.S. Department of Health and Human Services Office for Civil Rights when HIPAA or federal civil-rights protections are implicated. Insurance disputes involving Scott & White Health Plan may require the plan’s appeals process and, depending on the issue, the applicable state or federal insurance regulator. Payment-card disputes can involve the card issuer, while emergency safety matters should be reported immediately to the appropriate emergency authority rather than handled through a routine complaint process.
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