Atmos Energy
Atmos Energy Corporation is a publicly traded, regulated natural-gas utility headquartered in Dallas, Texas. Its history reaches back to 1906 in the Texas Panhandle. The modern company emerged when the natural-gas distribution business of Pioneer Corporation was spun off as Energas in 1983, and the corporate name changed to Atmos Energy Corporation in 1988. Atmos Energy’s common stock trades on the New York Stock Exchange under ticker ATO.
Today, Atmos Energy is an S&P 500 natural-gas-only distributor serving approximately 3.4 million residential, commercial, public-authority, and industrial customers across Colorado, Kansas, Kentucky, Louisiana, Mississippi, Tennessee, Texas, and Virginia. It operates six regulated distribution divisions and also owns major pipeline and storage assets, including one of the largest intrastate natural-gas pipeline systems in Texas.
The company is led by Kevin Akers, President and Chief Executive Officer, who has held the CEO role since October 2019. Atmos Energy currently reports approximately 5,300 employees, more than 80,000 miles of distribution and transmission pipelines, service in more than 1,400 communities, and 17 underground gas-storage facilities. Its corporate strategy emphasizes safety, infrastructure modernization, customer service, and regulated long-term investment.
972-934-9227
Atmos Energy’s SEC filings identify this as the registrant’s corporate telephone number.
888-286-6700
Monday to Friday: 7:00 AM to 6:00 PM CT.
Atmos Energy Corporation
1800 Three Lincoln Centre
5430 LBJ Freeway
Dallas, TX 75240
United States.
Atmos Energy Corporation
1800 Three Lincoln Centre
5430 LBJ Freeway
Dallas, TX 75240
United States
Investor Relations: investorrelations@atmosenergy.com
Media: media@atmosenergy.com
Careers Accessibility: careers@atmosenergy.com.
Natural Gas Distribution, Pipeline Transportation, Gas Storage and Regulated Energy Utility Services
Atmos Energy’s operating history dates to
1906
The modern independent utility was spun off in 1983, and the Atmos Energy name was adopted in 1988.
Approximately
5,300 employees
Current company information also describes roughly 5,500 dedicated employees in fiscal 2025 materials.
Approximately
3.4 million customers
across eight states.
The headquarters does not publish general public walk-in hours.
Customer Service hours are
Monday to Friday: 7:00 AM to 6:00 PM CT.
Investor Relations
https://www.investors.atmosenergy.com/
https://www.atmosenergy.com/careers/working-atmos-energy/
Atmos Energy delivers regulated natural gas to residential customers for heating, water heating, cooking, fireplaces, clothes drying, and other approved household applications. Rates and tariffs vary by state and utility division because the business operates under state and local regulatory oversight.
Commercial customers use Atmos Energy service for restaurants, retail establishments, offices, hotels, healthcare facilities, laundries, and other business applications. The company delivers gas through regulated distribution infrastructure and provides account, billing, and safety support.
Atmos Energy serves industrial customers that use natural gas for manufacturing, processing, heating, drying, boilers, and other large-volume energy applications. Industrial rates and transportation arrangements are governed by the applicable tariff and regulatory jurisdiction.
Government entities, schools, public buildings, and other public-authority customers can receive natural-gas service through Atmos Energy’s regulated distribution divisions.
New customers can establish service through the Atmos Energy Account Center or Customer Contact Center. The process requires identification, a valid service location, billing information, and any applicable activation requirements.
Existing customers moving within an Atmos Energy territory can request transfer of natural-gas service from one address to another. Timing, inspection requirements, and appointment availability vary by location.
Customers can request termination of natural-gas service when moving or closing an account. Final bills, meter access, and service dates should be reviewed before the requested stop date.
Atmos Energy’s online Account Center allows eligible customers to manage bills, payment methods, service requests, contact details, and other account functions.
Customers can make payments online, through their account, by approved payment methods, or by mail. Atmos Energy currently publishes P.O. Box 740353, Cincinnati, OH 45274-0353 specifically for mailed bill payments.
Atmos Energy provides information about payment options and assistance programs for qualifying customers facing difficulty paying a natural-gas bill. Program availability varies by state and local service territory.
Atmos Energy operates a 24-hour emergency line at 866-322-8667 for suspected gas leaks, low gas pressure, or loss of gas service. Customers who smell natural gas are instructed to leave the area immediately and call 911 and Atmos Energy from a safe location.
When service has been turned off because of a leak or repair, Atmos Energy can schedule restoration after necessary repairs and local inspection requirements have been completed. A technician may relight accessible appliances that are in safe working condition.
Atmos Energy provides public safety information on recognizing natural-gas odors, excavation safety, carbon monoxide, appliances, emergency response, and damage prevention.
Atmos Pipeline-Texas operates a major intrastate pipeline network that transports gas for Atmos divisions and other customers. The company also operates natural-gas transmission assets in Louisiana.
Atmos Energy operates underground storage facilities that help balance seasonal demand, system reliability, and gas supply. Current company materials describe 17 underground storage facilities with more than 66 Bcf of working storage capacity.
Atmos Energy provides referrals to qualified plumbers and heating or air-conditioning contractors through its Gas Dealer Network where available. Customers are not required to use a referred dealer.
Depending on the state and local tariff, Atmos Energy offers efficiency resources, conservation guidance, rebates, or customer education related to natural-gas use and equipment.
972-934-9227.
972-934-9227
972-934-9227
972-934-9227
888-286-6700.
888-286-6700
888-286-6700
866-322-8667
Available
24 hours a day, 7 days a week.
If natural gas is suspected
Call 911
and
866-322-8667
from a safe location.
Atmos Energy does not operate a traditional consumer sales department because natural-gas distribution is a regulated utility service.
888-286-6700
888-286-6700.
888-286-6700
Customers can use this number after repairs and inspection requirements have been completed.
Atmos Energy operates state and division-based field organizations, but there is no single universal regional-office number.
Local offices and operating centers vary by community.
Not applicable for ordinary utility service.Atmos Energy’s regulated distribution service is located in the United States.
972-855-3729
investorrelations@atmosenergy.com.
Broadridge Corporate Issuer Solutions
1-800-543-3038.
Current analyst and media contact
972-855-3729
Corporate/DFW media email
media@atmosenergy.com.
Atmos Energy does not publish one universal public applicant HR phone number.
Employment verification through The Work Number
1-800-367-5690.
Not applicable.
For billing, service starts, transfers, account changes, reconnection, or ordinary utility questions, call 888-286-6700 Monday through Friday from 7:00 AM to 6:00 PM Central Time. Have the account number, service address, account-holder name, billing details, and any previous case information available. Atmos Energy operates customer-support centers in Amarillo and Waco, Texas, so the central Customer Contact Center can route customers regardless of their state division.
For a suspected natural-gas leak or other gas emergency, do not remain in the building or attempt to troubleshoot the problem through ordinary Customer Service. Leave the area immediately, move to a safe location, then call 911 and 866-322-8667. The Atmos Energy emergency line operates 24/7.
For an unresolved service complaint, customers can use Atmos Energy’s official Compliments / Complaints form in addition to the Customer Contact Center. Share the account number, property address, dates, names of representatives already contacted, and a concise description of what happened. Because utility operations are regulated by state commissions, customers should keep clear records if further escalation becomes necessary.
Atmos Energy Corporation
1800 Three Lincoln Centre
5430 LBJ Freeway
Dallas, TX 75240
United States.
Atmos Energy’s corporate headquarters and shared-services functions are located at:
1800 Three Lincoln Centre
5430 LBJ Freeway
Dallas, TX 75240
United States
Atmos Energy Corporation
Attn: Customer Care
P.O. Box 650205
Dallas, TX 75265-0205
United States.
Atmos Energy
P.O. Box 740353
Cincinnati, OH 45274-0353
United States
This address is specifically for mailed bill payments.
Investor Relations
Atmos Energy Corporation
1800 Three Lincoln Centre
5430 LBJ Freeway
Dallas, TX 75240
United States.
Atmos Energy complaints may involve billing, meter readings, service activation, deposits, disconnections, customer-service interactions, pipeline work, property damage, gas service quality, or regulatory issues. Before filing, gather the account number, service address, bills, payment records, photographs, repair invoices, service-order numbers, representative names, and a timeline of prior contacts. A suspected gas leak is an emergency and should use the emergency process rather than the complaint process.
Call 888-286-6700 Monday through Friday from 7:00 AM to 6:00 PM Central Time. Explain the billing, service, meter, payment, or account concern and provide the account number and service address. Ask the representative to review the account history and record the complaint. Keep the date, time, representative’s name, and any case or work-order number provided.
If the matter involves a gas emergency, call 866-322-8667 instead of ordinary Customer Service. If the issue involves a property-damage or personal-injury claim, use Atmos Energy’s dedicated claims process. Atmos specifically distinguishes customer-service complaints from damage or injury claims, so selecting the correct route can prevent delays.
If the Customer Service representative cannot resolve the complaint, request supervisor review. Provide previous case numbers, disputed bill dates, meter readings, service records, photographs, contractor invoices, or other supporting evidence. Clearly explain why the original answer does not resolve the issue and identify the specific correction, credit, investigation, or service action being requested.
Submit the complaint through Atmos Energy’s official Compliments / Complaints form. This form collects the customer’s name, email, telephone number, account number, address, subject, and detailed feedback. Written submission provides a record of the complaint that can be useful if the issue later needs regulatory review.
For a serious unresolved matter, send written correspondence to Atmos Energy Corporation, 1800 Three Lincoln Centre, 5430 LBJ Freeway, Dallas, TX 75240. Include the account number, service location, prior complaint reference numbers, dates, payment records, and a concise timeline. Attach copies rather than original documents and clearly state the resolution requested.
Property-damage or personal-injury claims should use Atmos Energy’s claims process rather than the general complaint form. Shareholder concerns can use Investor Relations or Broadridge, while employment issues have separate HR channels. Routing the complaint to the department legally responsible for the issue is important because utility-service, injury, investor, and employment matters have different procedures.
Because Atmos Energy is a regulated natural-gas utility, unresolved service, billing, rate, meter, disconnection, or utility-practice disputes may be submitted to the public utility commission or public service commission responsible for the customer’s state. Atmos Energy operates regulated divisions in Colorado, Kansas, Kentucky, Louisiana, Mississippi, Tennessee, Texas, and Virginia.
If the complaint involves an electronic payment, disputed card charge, deceptive solicitation, or other consumer issue outside the utility regulator’s primary jurisdiction, the customer may also use the relevant financial institution, state Attorney General, or consumer-protection office. Customers should avoid paying anyone claiming to represent Atmos Energy through unusual payment methods and should verify suspicious collection communications directly with the company.
For unresolved disputes involving substantial property damage, injury, contractual rights, or other legal claims, review the applicable Atmos tariff, service agreement, state utility rules, claim documentation, and legal deadlines. Depending on the circumstances, legal counsel, civil court, administrative proceedings, or another formal remedy may be appropriate. Preserve photographs, invoices, regulatory correspondence, call logs, and other evidence before proceeding.
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