-
- American Airlines
About American Airlines
American Airlines, Inc. is a major international passenger and cargo airline headquartered in Fort Worth, Texas. It operates an extensive network of domestic and international flights through major hubs and regional partners. Its customers include leisure travelers, business passengers, loyalty-program members, corporate accounts, government travelers, and cargo shippers.
The airline traces its history to 1930, when several aviation companies were consolidated under the American Airways name. The company later adopted the American Airlines name and grew through expanded routes, new aircraft, strategic partnerships, and mergers. Its combination with US Airways created the current American Airlines Group structure.
American Airlines is the principal operating airline of American Airlines Group Inc., which trades on Nasdaq under the symbol AAL. In addition to scheduled passenger flights, American provides the AAdvantage loyalty program, airport lounges, cargo transportation, vacation packages, business-travel programs, accessibility support, and digital trip-management services.
Quick Information
Corporate Phone Number
American Airlines does not promote a separate corporate switchboard as its primary public customer contact.
The number 1-800-937-5449 is used for shareholder services rather than reservations or passenger complaints.
Customer Service Number
1-800-433-7300
American publishes this number for English-language reservations and ticket assistance in the United States and Canada.
Corporate Office Address
American Airlines, Inc.
1 Skyview Drive
Fort Worth, TX 76155
United States
This is American Airlines’ principal corporate-headquarters address.
Headquarters Address
1 Skyview Drive
Fort Worth, TX 76155
United States
The headquarters campus is located near Dallas Fort Worth International Airport.
American does not publish one universal email address for every customer complaint.
Customers are directed to topic-specific forms for Customer Relations, refunds, baggage, disability assistance, and AAdvantage matters.
Industry
Commercial aviation, passenger airlines, and air cargo
Founded / Established
1930
American Airlines traces its corporate history to the consolidation of several aviation businesses in 1930.
Number of Employees
Approximately 130,000 employees
American employs pilots, flight attendants, mechanics, airport agents, reservations representatives, cargo employees, technology professionals, and corporate staff.
Corporate Office Hours
The headquarters is not promoted as a public walk-in customer-service center.
Reservations and operational assistance are provided through American’s official telephone and online channels. Department hours vary.
Website
Investor Relations
https://americanairlines.gcs-web.com/
American Airlines Group’s Investor Relations website provides financial reports, SEC filings, stock information, news, events, and governance materials.
Careers Page
American advertises opportunities for pilots, flight attendants, mechanics, airport teams, reservations, technology, cargo, and corporate employees.
American Airlines Products & Services
American Airlines provides passenger travel, cargo transportation, loyalty benefits, airport services, and related travel products.
Domestic Flights
American operates flights between cities throughout the United States.
Schedules, aircraft, fares, and availability vary by route and date.
International Flights
The airline serves destinations in the Americas, Europe, Asia, and other international regions.
Entry, visa, health, and travel-document requirements depend on the destination.
Reservations and Ticketing
Customers can book, change, or cancel eligible itineraries through AA.com, the American mobile application, reservations representatives, and travel agencies.
Fare differences, restrictions, and service charges may apply.
AAdvantage Loyalty Program
AAdvantage members can earn miles and Loyalty Points through eligible flights, credit cards, and partner transactions.
Qualifying miles can be used for flights, upgrades, and other rewards.
Baggage Services
American transports checked and carry-on baggage subject to size, weight, fee, and restricted-item rules.
Missing, delayed, or damaged baggage should be reported promptly.
Admirals Club Lounges
American operates Admirals Club lounges at selected airports.
Access depends on membership, eligible travel, qualifying status, or an applicable purchase.
Special Assistance
American provides wheelchair services and other assistance for travelers with disabilities or mobility needs.
Passengers should request assistance in advance when possible.
American Airlines Cargo
American Airlines Cargo transports eligible goods, mail, temperature-sensitive products, live animals, and other shipments.
Requirements and availability vary by commodity, route, facility, and destination.
American Airlines Vacations
American Airlines Vacations provides packages combining flights with eligible hotels, rental cars, and other travel products.
Separate terms may apply to package components.
Business and Group Travel
American offers programs for corporations, small businesses, groups, meetings, and other organized travel.
Program benefits and eligibility vary.
American Airlines Corporate Phone Numbers
American Airlines Reservations and Customer Support Number
1-800-433-7300
Use this number for reservations, ticket changes, flight questions, and travel assistance in English within the United States and Canada.
American Airlines Spanish Reservations Number
1-800-633-3711
American publishes this number for Spanish-language reservations assistance.
American Airlines Hearing and Speech Assistance Number
711
Customers in the United States can dial 711 to access relay services.
American Airlines Baggage Assistance Number
1-800-535-5225
This number is associated with delayed-baggage assistance in the United States.
Travelers should report baggage problems at the airport when required.
American Airlines Cargo Number
1-800-227-4622
American Airlines Cargo publishes this contact as 1-800-CARGO-AA.
American Airlines Shareholder Services Number
1-800-937-5449
This number is associated with shareholder services and is not intended for reservations or passenger complaints.
Emergency Assistance
911
For an immediate emergency in the United States, call 911 or notify airline or airport personnel.
How to Reach a Real Person at American Airlines
Call American Airlines Reservations at 1-800-433-7300 and follow the prompts for an existing trip, new reservation, ticket change, cancellation, or another travel matter. Have the six-character confirmation code, 13-digit ticket number, passenger name, flight number, travel date, and AAdvantage number ready. Customers can also use American’s 24-hour virtual assistant and available live-chat support through AA.com or the American mobile application.
Explain the problem clearly and state whether you need rebooking, a schedule-change review, ticket assistance, a refund explanation, special assistance, or another resolution. For completed travel complaints, use American’s official Customer Relations feedback form. Baggage, refunds, disability support, AAdvantage, and cargo concerns have separate channels. If the initial representative cannot resolve the matter, request a supervisor or case number.
American Airlines Headquarters & Corporate Office Address
American Airlines Corporate Headquarters
American Airlines, Inc.
1 Skyview Drive
Fort Worth, TX 76155
United States
This is American Airlines’ principal corporate-office address.
American Airlines Group Headquarters
American Airlines Group Inc.
1 Skyview Drive
Fort Worth, TX 76155
United States
American Airlines Group is the publicly traded parent of American Airlines.
American Airlines Customer Relations
American primarily directs complaints through its official Customer Relations and feedback forms.
Routine ticket, baggage, or refund requests should not be mailed to the headquarters unless American provides specific instructions.
Airport and Baggage Offices
American maintains airport ticket counters, baggage-service offices, cargo facilities, and other operational locations.
These offices have separate contact procedures and should not automatically be used for corporate correspondence.
How to File a Complaint Against American Airlines
Step 1: Speak With Airport Personnel
For a problem occurring at an airport, contact an American agent, gate employee, baggage representative, or supervisor.
Issues can be easier to document and address while the passenger is still at the airport.
Step 2: Contact Reservations
Call 1-800-433-7300 for ticket, itinerary, cancellation, rebooking, or travel-credit issues.
Provide the confirmation code, ticket number, flight information, and passenger details.
Step 3: Submit the Customer Relations Form
Use American’s official feedback form for complaints concerning completed travel or customer service.
Describe the incident, provide relevant dates and flight numbers, and state the requested resolution.
Step 4: File a Baggage Report
Report delayed, damaged, or missing baggage at the airport and retain the baggage file reference number.
Submit receipts and supporting records according to American’s claim instructions.
Step 5: Request an Eligible Refund
Use American’s official refund process for an eligible unused ticket, fee, or service.
Keep the ticket number, receipt, cancellation details, and refund confirmation.
Step 6: Escalate Disability Complaints
Ask for a Complaint Resolution Official when a disability-access concern occurs at the airport.
Customers can also use American’s disability-assistance form and applicable regulatory complaint channels.
Step 7: Keep Travel Records
Save boarding passes, ticket receipts, baggage tags, photographs, hotel or meal receipts, emails, chat transcripts, and case numbers.
These records may support reimbursement or regulatory claims.
Step 8: Contact Corporate Headquarters
A serious unresolved complaint may be mailed to:
American Airlines, Inc.
Attention: Customer Relations or Executive Office
1 Skyview Drive
Fort Worth, TX 76155
United States
Send copies of supporting documents and use a traceable mailing method.
Step 9: Contact the U.S. Department of Transportation
Passengers may submit unresolved airline consumer complaints to the U.S. Department of Transportation.
Include the airline’s case number, ticket information, flight details, and prior correspondence.
Step 10: Review Formal Dispute Options
Review American’s Conditions of Carriage and the laws applicable to the complaint before pursuing a formal claim.
