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- American Airlines
About American Airlines
American Airlines is one of the world’s major airlines and a founding member of the oneworld airline alliance. The company operates passenger and cargo flights to destinations across the United States and around the world.
American Airlines is part of American Airlines Group Inc., which also includes regional airline subsidiaries and other aviation businesses.
American Airlines and American Airlines Group maintain their principal executive offices at 1 Skyview Drive, Fort Worth, Texas 76155. Current SEC filings list (682) 278-9000 as the corporate telephone number.
Quick Information
Legal Company Name
American Airlines, Inc.
Parent Company
American Airlines Group Inc.
Industry
Airlines and aviation
Founded
1934
Headquarters
Fort Worth, Texas
Corporate Headquarters Address
1 Skyview Drive
Fort Worth, TX 76155
United States
Corporate Phone
(682) 278-9000
Parent Company CEO
Robert Isom
Company Type
Publicly traded parent company
Stock Exchange and Ticker
NASDAQ: AAL
Official Website
Investor Relations
https://americanairlines.gcs-web.com/
American Airlines’ official corporate structure page confirms the Fort Worth location and phone number.
Products and Services
American Airlines provides:
- Domestic passenger flights
- International passenger flights
- Business-class travel
- First-class travel
- Economy travel
- Cargo transportation
- AAdvantage loyalty program
- Flight reservations
- Vacation packages
- Checked baggage services
- Priority services
- Airport services
- Partner-airline services
Corporate Phone Numbers and Contact Information
American Airlines Corporate Office
Phone: (682) 278-9000
This is the corporate telephone number associated with American Airlines Group and its principal executive offices.
Reservations and Customer Service
Passengers should generally use American Airlines’ official customer-service and reservations channels for:
- Flight bookings
- Flight changes
- Cancellations
- Baggage
- Check-in
- Seat assignments
- AAdvantage
- Travel credits
How to Reach a Real Person at American Airlines
Have the following information ready:
- Passenger name
- Confirmation number
- Ticket number
- Flight number
- Travel date
- Airport
- AAdvantage number
- Baggage claim number, when applicable
- Description of the problem
American Airlines Headquarters Address
American Airlines, Inc.
1 Skyview Drive
Fort Worth, TX 76155
United States
Corporate Phone: (682) 278-9000
American Airlines and American Airlines Group identify this Fort Worth location as their principal executive office.
Flight and Reservation Assistance
Customers may contact American Airlines for:
- Flight reservations
- Flight changes
- Cancellations
- Refund questions
- Seat assignments
- Boarding information
- Check-in
- Travel credits
- AAdvantage accounts
- Special assistance
Baggage Assistance
For baggage problems, passengers should keep:
- Baggage claim number
- Flight number
- Travel date
- Airport
- Passenger name
- Bag tag information
- Description of missing or damaged baggage
Passengers should report baggage problems as soon as possible through the appropriate American Airlines process.
How to File a Complaint Against American Airlines
Step 1: Contact American Airlines customer service.
Step 2: Provide your confirmation or ticket information.
Step 3: Explain the problem clearly.
Step 4: Request the appropriate resolution.
Step 5: Save any case or complaint number.
Step 6: Keep tickets, receipts, baggage records and correspondence.
Step 7: Request escalation if necessary.
Step 8: For applicable airline complaints, passengers may contact the U.S. Department of Transportation or another appropriate authority.
Corporate and Investor Information
American Airlines Group Inc. is publicly traded on the NASDAQ Global Select Market under the ticker symbol AAL. American Airlines is the group’s principal airline subsidiary.
American Airlines Group’s principal executive office is located at 1 Skyview Drive, Fort Worth, Texas.
Frequently Asked Questions
1. Where is American Airlines headquartered?
American Airlines is headquartered at 1 Skyview Drive, Fort Worth, Texas 76155.
2. What is American Airlines’ corporate phone number?
The corporate telephone number is (682) 278-9000.
3. Who is the CEO of American Airlines?
Robert Isom is the CEO of American Airlines Group.
4. What services does American Airlines provide?
American Airlines provides passenger air travel, cargo transportation, reservations, loyalty services and related travel services.
5. How do I contact American Airlines customer service?
Use American Airlines’ official customer-service or reservations resources for flight, baggage, ticket and account questions.
6. How do I complain about American Airlines?
Contact American Airlines first and provide your flight, ticket or baggage information. Request escalation if the matter remains unresolved.
7. How do I report lost baggage?
Use American Airlines’ official baggage-support process and provide your baggage claim information, flight details and passenger information.
8. Can I visit American Airlines headquarters for customer service?
The Fort Worth headquarters is a corporate office and should not automatically be treated as a public walk-in customer-service center.
9. Is American Airlines publicly traded?
American Airlines Group Inc. is publicly traded on NASDAQ under the ticker AAL.
