TruGreen, Inc.
TruGreen, Inc.
TruGreen is one of the largest professional lawn-care companies in North America, providing recurring lawn treatment, weed control, fertilization, aeration, overseeding, soil treatment, tree and shrub care, mosquito control, outdoor pest management, and related residential and commercial services. The company traces its roots to the early 1970s and originally operated under the ChemLawn name. TruGreen’s current corporate materials use 1973 as the company’s founding year, although its FAQ also describes the original ChemLawn business as beginning operations in 1974.
Over several decades, TruGreen developed from a regional lawn-treatment business into a large North American service organization. Today, the company reports serving more than 2.3 million residential and commercial customers, supported by approximately 15,000 associates working through about 270 branches in the United States and Canada. Its business focuses on science-based recurring treatment rather than landscaping or lawn mowing, with treatment programs tailored to local grass types, soil conditions, seasonal weather, pests, and disease risks.
TruGreen is privately held and is currently majority-owned by Clayton, Dubilier & Rice (CD&R), a private-equity investment firm. The company’s current President and Chief Executive Officer is Kurt Kane, with Ben Dunham serving as Executive Vice President and Chief Financial Officer. This ownership and leadership structure is an important current update for older headquarters pages that may still associate TruGreen primarily with earlier ownership structures or legacy ServiceMaster connections.
TruGreen, Inc.
1790 Kirby Parkway, Suite 300
Memphis, TN 38138
United States
Current corporate-registration information identifies 1790 Kirby Parkway, Suite 300 in Memphis as TruGreen, Inc.’s principal and mailing address. TruGreen’s own website also confirms that its headquarters is located in Memphis, Tennessee.
1790 Kirby Parkway, Suite 300
Memphis, TN 38138
United States
The same Memphis address functions as TruGreen’s main corporate office. Customers should generally use TruGreen’s Customer Support channels rather than visiting the headquarters for routine account or service issues.
Current corporate records use
TruGreen, Inc.
1790 Kirby Parkway, Suite 300
Memphis, TN 38138
No separate general public corporate mailing address is more prominently published for routine customer correspondence.
TruGreen’s corporate history includes earlier operations in East Lansing, Michigan, where the company states that a corporate headquarters was established in 1979 under the TruGreen name. That address is historical and should not be presented as the current headquarters. The current headquarters is in Memphis, Tennessee.
1-800-878-4733
Also written as
1-800-TruGreen
TruGreen’s current FAQ publishes this number for contacting the company.
1-800-878-4733
Customers with existing service questions can use this number or TruGreen’s online Customer Support system.
1790 Kirby Parkway, Suite 300, Memphis, TN 38138
1790 Kirby Parkway, Suite 300, Memphis, TN 38138
TruGreen does not currently publish one universal general Customer Service email address for all residential customers.
Customers are directed to the company’s digital Customer Support channels. Media inquiries are handled separately through TruGreen’s media form and Media Relations team.
Professional Lawn Care, Residential Services, Commercial Lawn Care, Outdoor Pest Management, Tree & Shrub Care
1973
TruGreen’s current corporate About materials use 1973 as the official founding year.
Approximately 15,000 associates
Approximately 270 branches
2.3 million+ residential and commercial customers
across the United States and Canada.
TruGreen does not prominently publish standard walk-in headquarters hours.
Residential call-center hours shown on current local pages include
Monday to Friday: 8:00 AM to 9:00 PM ET
Saturday: 9:00 AM to 5:30 PM ET
Sunday: Closed
Hours can vary by department.
TruPro is TruGreen’s most comprehensive current residential lawn program. It combines a professional lawn assessment with tailored fertilization and weed control, lawn-damaging insect treatment, soil enhancement, and aeration and overseeding where appropriate, together with TruGreen’s satisfaction guarantee on qualifying full-program plans.
TruCore is designed as an advanced recurring lawn-care program that includes fertilization, weed management, lawn-damaging insect control, and soil-enhancement services. It sits below TruPro in the current plan structure while still providing broader care than TruGreen’s basic offering.
TruBasic provides a more limited lawn-treatment program centered on nutrients and weed management. It is intended for customers who want core seasonal lawn care without all of the supplemental treatments included in higher-tier plans.
TruNatural is TruGreen’s natural lawn-care option. It is designed for customers seeking an alternative program focused on natural or organic treatment approaches while still receiving professional lawn assessment and recurring service.
TruGreen applies nutrients according to grass type, local growing conditions, time of year, and the needs identified during service visits. Fertilization is intended to strengthen turf, support healthy color, and promote stronger growth when combined with appropriate watering and lawn maintenance.
Professional weed control is included in multiple TruGreen programs and can also be offered as a targeted service. Treatments focus on controlling weeds growing in turf areas, with application techniques adjusted according to the weed species, grass type, season, and local regulations.
Aeration relieves compacted soil by creating openings that improve access to air, moisture, and nutrients at the root level. TruGreen commonly pairs aeration with overseeding in appropriate cool-season lawns to improve density and fill bare or thinning areas.
Overseeding introduces grass seed into an existing lawn to improve thickness and repair thin spots. TruGreen says its seed selections are chosen according to geographic region and turf type, with emphasis on purity, germination quality, and resistance characteristics.
Soil-enhancement services are designed to improve the underlying growing environment for grass. Depending on local soil conditions, treatment may address factors such as pH balance or soil health so that nutrients and water can be used more effectively by the turf.
TruGreen provides treatment for insects that can damage turf, including region-specific lawn pests such as grubs and chinch bugs. Treatment recommendations depend on the pest pressure and lawn conditions identified by the TruGreen specialist.
Lawn Disease Services are designed to identify and treat fungal or disease problems that can cause discoloration, thinning, or turf loss. Commercial and residential programs may address diseases such as Brown Patch, Snow Mold, Rust, and other regional lawn diseases.
TruDefense targets adult mosquitoes in areas where they commonly rest, such as shrubs, mulch, woodpiles, and shaded landscape areas. TruGreen states that the treatment can significantly reduce mosquito populations within 24 hours and provide control for approximately 30 days between treatments.
This service targets outdoor pests such as fleas and ticks that may affect people and pets using the property. Treatment is focused on areas where these pests are likely to live or travel rather than functioning as a general indoor extermination service.
TruBarrier is a preventive perimeter treatment designed to create an exterior barrier around the home. Its purpose is to reduce the opportunity for outdoor pests to enter the structure, rather than treat a significant indoor infestation that already exists.
TruGreen provides recurring care for ornamental trees and shrubs, including protection against certain insects and diseases. Treatment programs vary by region because plant species, climate, disease pressure, and insect threats differ geographically.
TruGreen Commercial provides lawn-care programs for businesses and organizations. Services include fertilization, weed control, aeration, disease treatment, grub control, lime application, natural lawn care, vegetation management, and specialized pest-management services.
Commercial customers can receive recurring tree and shrub plans plus specialized treatments for problems such as apple scab, emerald ash borer, Japanese beetles, scale insects, and other landscape threats. These programs are designed for managed commercial properties rather than individual residential lawns.
Customers enrolled in qualifying full-program plans receive TruGreen’s service guarantee. If the lawn needs additional adjustment between scheduled visits, TruGreen says it will return as needed at no additional service cost under the applicable guarantee terms.
1-800-878-4733
TruGreen does not separately promote a different headquarters switchboard.
Use
1-800-878-4733
1-800-878-4733
No separate public corporate-office number is prominently listed beyond TruGreen’s main contact line.
1-800-878-4733
1-800-878-4733
1-800-878-4733
1-844-567-9909
This current number is used for speaking with a lawn-care expert and requesting a quote.
1-800-464-0171
TruGreen’s current FAQ also publishes this number for customers who want to speak with a representative about pricing.
1-877-760-0075
This is the current number published for TruGreen Commercial services.
TruGreen does not prominently publish a separate nationwide billing-only number.
Existing customers should use
1-800-878-4733
and request account or billing assistance.
No universal regional-office number is published because TruGreen operates through individual local branches.
Branch numbers vary by market.Use the official Branch Finder through TruGreen’s website to locate the branch serving the property.
TruGreen operates in the United States and Canada, but does not prominently publish one universal international Customer Service number.
No dedicated corporate emergency or after-hours hotline is publicly listed.
Not applicable.
TruGreen is privately held and majority-owned by CD&R.
877-910-5296
Also presented as
877-910-LAWN
This line is specifically for immediate media-relations needs.
A universal applicant HR number is not prominently published.
Not applicable in the traditional sense.Service appointments and lawn-care visits are handled through Customer Support and local branches.
The best general route for an existing residential customer is to call 1-800-878-4733 and have the service address, customer or account information, recent service date, and a clear explanation of the issue ready. If the concern relates to a particular lawn treatment, it is helpful to have the service summary and the name or date of the application because TruGreen records the products applied during each visit. Customers asking about a new plan or quote can instead use 1-844-567-9909.
For service-quality complaints, first request assistance through Customer Support and the local branch responsible for the property. Because TruGreen’s service model is branch-based, local management is often better positioned to review an application, arrange a revisit, or inspect the lawn. Customers on qualifying full programs should specifically ask whether the concern falls under the TruGreen Guarantee, which allows additional visits between scheduled services when adjustments are needed.
For commercial properties, use 1-877-760-0075 rather than the residential sales line. Serious unresolved corporate matters can be documented in writing to the Memphis headquarters, while media requests should use the dedicated Media Relations contact rather than Customer Service.
Complaints against TruGreen can involve treatment quality, weed or pest results, billing, recurring services, unauthorized or disputed applications, cancellation, property damage, chemicals used, sales representations, tree and shrub service, mosquito treatment, or communication with a local branch. Before escalating, gather the service address, account information, treatment dates, invoices, service summaries, photographs of the lawn or damaged area, cancellation confirmations, and notes from previous calls. This documentation becomes especially important if the matter later reaches a state pesticide regulator, consumer-protection agency, or formal dispute process.
Call 1-800-878-4733 and explain the complaint in a clear chronological order. Provide the property address, service dates, plan name, disputed charge or treatment, and what outcome you are requesting. Ask the representative to document the complaint and provide any available case or interaction reference. If the complaint concerns treatment results, ask whether a free corrective visit is available under the TruGreen Guarantee. Keeping the initial complaint focused and well documented makes later escalation considerably easier.
If the issue concerns a specific service such as mosquito control, tree and shrub treatment, lawn disease, pest control, or commercial lawn care, ask Customer Support to route the case to the appropriate service team. Commercial customers should use 1-877-760-0075. For a suspected chemical or treatment problem, identify the application date and retain the service ticket showing the products used, because TruGreen states that customers receive documentation after applications.
If the first representative cannot resolve the complaint, request review by a Customer Service supervisor or local branch manager. Explain what the first representative offered, what remains unresolved, and why additional action is necessary. For lawn-damage complaints, provide dated photographs showing conditions before and after treatment if available. For billing or cancellation disputes, retain account statements, emails, text messages, and confirmation numbers showing when the service was changed or canceled.
Submit the complaint through TruGreen’s online Customer Support system so there is a written record in addition to telephone calls. Include the service address, account details, dates, prior contacts, and requested resolution. Written records are particularly valuable for repeated service-quality complaints, disputed recurring charges, or allegations that a requested cancellation was not processed. Save screenshots or copies of anything submitted electronically.
If local and customer-support channels fail, send a written complaint to TruGreen, Inc., 1790 Kirby Parkway, Suite 300, Memphis, TN 38138. Provide a concise timeline, account and service information, copies of relevant invoices, photographs, cancellation records, and the names or dates of earlier contacts. Clearly state what remedy you want, such as account correction, service cancellation, a refund, a corrective treatment, or review of alleged property damage. Current corporate records confirm this as TruGreen’s principal address.
For issues involving application practices, product use, disputed service authorization, or formal contractual concerns, ask TruGreen to escalate the matter to the appropriate operations, risk, legal, or customer-resolution function. TruGreen’s website terms and service enrollment process can include arbitration and class-action provisions, so customers should preserve the version of the service agreement or terms that applied when they enrolled. Do not rely solely on a sales representative’s verbal explanation when a formal dispute develops.
Complaints involving pesticide application, licensing, chemical use, or environmental treatment practices should generally be directed to the state agency responsible for pesticide regulation, often a state Department of Agriculture, pesticide-control board, or environmental agency. The correct regulator depends on the state where the property is located. Provide service tickets, product information, treatment dates, photographs, and details of any physical property or vegetation damage when filing.
For unresolved billing, cancellation, deceptive-sales, or recurring-charge disputes, customers can consider their state Attorney General’s consumer-protection division, a local consumer agency, or the Federal Trade Commission where appropriate. A disputed card charge may also be raised with the card issuer, subject to applicable card-network and federal billing rules. If using a payment dispute, provide evidence that you first attempted to resolve the matter directly with TruGreen.
If a substantial dispute remains unresolved, review the service agreement and TruGreen terms that applied to your account before initiating legal action. Current TruGreen enrollment language references an arbitration provision and class-action waiver, so certain disputes may be subject to contractual arbitration rather than ordinary court proceedings. Customers considering arbitration, small-claims court where permitted, or other legal remedies should retain the complete contract, invoices, cancellation records, photographs, correspondence, and complaint history and may wish to obtain independent legal advice regarding the applicable agreement and state law.
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