First Horizon Corporation
About First Horizon Corporation
First Horizon Corporation is a Memphis, Tennessee-based financial holding company whose principal operating subsidiary is First Horizon Bank. The organization provides consumer banking, commercial banking, small-business banking, private banking, wealth and trust management, retail brokerage, capital-markets services, fixed-income products, mortgage banking, and other financial services.
The company traces its banking history to 1864, when First National Bank of Memphis was founded. In 1964, the bank moved into its corporate headquarters at 165 Madison Avenue in Memphis, where First Horizon Corporation remains headquartered today. The organization later operated under the First Tennessee name before adopting the unified First Horizon brand.
At December 31, 2025, First Horizon had approximately $84 billion in total assets, $68 billion in deposits, $64 billion in loans, 7,404 associates, and more than 450 business locations across 23 states. Of those locations, 412 were banking centers, with particularly large networks in Tennessee, North Carolina, Florida, and Louisiana.
Quick Information
Corporate Phone Number
901-523-4444
First Horizon’s 2025 Form 10-K lists this as the telephone number for its principal executive offices.
Customer Service Number
800-382-5465
This is First Horizon’s main current Client Services number.
Corporate Office Address
First Horizon Corporation
165 Madison Avenue
Memphis, TN 38103
United States
Headquarters Address
First Horizon Corporation
165 Madison Avenue
Memphis, TN 38103
United States
The company’s current SEC filings identify this as its principal executive office.
For general questions and comments, First Horizon provides an online form and sends responses from:
customerservice@firsthorizon.com
For suspected phishing:
phishing@firsthorizon.com.
Industry
Banking, Financial Services, Commercial Banking, Consumer Banking, Wealth Management, Brokerage, Capital Markets and Mortgage Banking
Founded
1864
The organization began as First National Bank of Memphis.
Current CEO
Bryan Jordan
Bryan Jordan currently serves as:
Chairman of the Board, President and Chief Executive Officer.
Current CFO
Hope Dmuchowski
Current First Horizon leadership materials identify Hope Dmuchowski as Chief Financial Officer.
Number of Employees
At December 31, 2025:
7,404 associates
including:
7,277 full-time associates
and:
127 part-time associates.
Number of Business Locations
450+ business locations
across:
23 U.S. states.
Number of Banking Centers
412 banking centers as of December 31, 2025.
Total Assets
Approximately:
$84 billion
at December 31, 2025.
Total Deposits
Approximately:
$68 billion.
Total Loans
Approximately:
$64 billion
including certain leases before loan-loss allowances.
Stock Listing
New York Stock Exchange
Ticker
FHN.
Website
Investor Relations
Careers Page
https://careers.firsthorizon.com/
Corporate Office Hours
First Horizon does not publish general public walk-in hours for its corporate executive offices.
The Memphis Main branch at 165 Madison Avenue has separate branch hours and should not be treated as the same thing as corporate office hours.
First Horizon Products & Services
First Horizon serves individual consumers, businesses, institutions, corporations, high-net-worth clients, and investors through a broad range of banking and financial products.
Checking Accounts
First Horizon offers consumer checking accounts for everyday deposits, payments, debit-card use, and digital banking.
Account features, monthly fees, minimums, and interest terms vary by product.
Savings Accounts
Savings products allow consumers to hold funds while earning interest according to the applicable rate and account terms.
Customers can link qualifying savings accounts with other First Horizon banking products.
Money Market Accounts
Money-market accounts combine deposit access with interest-bearing features.
Rates, withdrawal rules, balances, and fees depend on the current product selected.
Certificates of Deposit
First Horizon offers certificates of deposit with fixed terms and rates.
Customers should compare maturity periods, early-withdrawal penalties, and minimum-deposit requirements before opening a CD.
Debit Cards
Eligible checking accounts can include First Horizon debit cards for purchases and ATM transactions.
Lost or stolen cards should be reported immediately through Client Services at 800-382-5465.
Credit Cards
First Horizon offers credit-card products for qualifying clients.
Card terms, rewards, rates, fees, and credit limits depend on the product and customer approval.
Digital Banking
First Horizon Digital Banking allows customers to review balances, make transfers, manage payments, send secure messages, and access account information online.
Current customers can use Secure Messages for account-specific questions.
Mobile Banking
The First Horizon mobile platform allows qualifying customers to manage accounts from supported mobile devices.
Features can include account monitoring, transfers, deposits, payment tools, and card-management functionality.
Personal Loans
First Horizon offers personal-credit options for qualifying borrowers.
Rates and terms depend on creditworthiness, loan purpose, product type, and other underwriting factors.
Home Equity Loans
Home-equity products allow qualifying homeowners to borrow against available equity.
These products are subject to property, credit, income, and underwriting requirements.
Home Equity Lines of Credit
A HELOC provides a revolving credit line secured by a qualifying home.
Rates and borrowing terms can differ from fixed-term home-equity loans.
Mortgage Loans
First Horizon offers mortgage-banking services for homebuyers and homeowners.
Products can include purchase mortgages, refinancing, and other home-finance solutions.
Mortgage Servicing
Existing mortgage customers can use First Horizon’s servicing support for payments, account questions, and assistance.
Current borrower-resource materials list 877-813-1587 for certain First Horizon mortgage customers.
Small Business Banking
First Horizon provides deposit, lending, cash-management, and payment solutions for small businesses.
Services are designed for businesses with needs that differ from large commercial enterprises.
Commercial Banking
Commercial clients can access loans, lines of credit, treasury services, deposit products, and industry-specific financing.
Commercial banking remains a major part of First Horizon’s business.
Commercial Real Estate Banking
First Horizon provides commercial real-estate financing and related services.
The Memphis headquarters also houses Commercial Real Estate operations.
Treasury Management
Treasury-management products help businesses manage payments, collections, liquidity, account structures, fraud controls, and cash flow.
Services vary according to company size and operating requirements.
Private Banking
First Horizon provides private-banking services for affluent and high-net-worth clients.
Services can integrate deposits, credit, wealth management, trust, and personalized financial solutions.
Wealth Management
First Horizon Wealth Management provides investment and financial-planning services to qualifying clients.
Wealth-related services can include investment management, advisory services, brokerage, and trust solutions.
Trust Services
First Horizon Bank provides trust services, including investment-management services.
These services can help clients manage estates, trusts, charitable arrangements, and other fiduciary needs.
Retail Brokerage
First Horizon offers brokerage services through registered subsidiaries and associated financial professionals.
Investment products differ from FDIC-insured bank deposits and can involve investment risk.
Capital Markets
First Horizon operates capital-markets businesses serving institutional and corporate clients.
Its capabilities include fixed-income products, financial-market services, and related advisory and transaction support.
Fixed Income
The company’s fixed-income business serves institutional and other sophisticated clients.
Products and services can include securities, trading, market insights, and related capital-markets support.
Insurance Services
First Horizon maintains licensed insurance-agency subsidiaries.
Insurance products and availability vary by market and client eligibility.
ATM Services
Customers can access First Horizon ATMs for cash withdrawals, deposits where supported, and other account transactions.
The bank also operates off-premises ATMs beyond its physical business locations.
Branch Banking
First Horizon operates more than 400 banking centers across 12 states.
Customers can use branches for deposits, account opening, lending, service questions, cashier services, and other banking needs.
Fraud Protection
First Horizon provides fraud monitoring, account-dispute resources, phishing reporting, card controls, and client education.
Suspected fraud should be reported promptly to 800-382-5465.
First Horizon Corporate Phone Numbers
First Horizon publishes specialized contacts for customer service, fraud, cards, mortgages, branches, and corporate matters.
Corporate Phone Number
901-523-4444.
Corporate Headquarters Number
901-523-4444
Headquarters Number
901-523-4444
Corporate Office Number
901-523-4444
Client Services Number
800-382-5465
This is the primary current consumer support number.
Customer Service Number
800-382-5465
Customer Support Number
800-382-5465
Lost or Stolen Debit Card Number
800-382-5465
First Horizon instructs customers to call this number immediately for lost or stolen cards or checks.
General Fraud Number
800-382-5465
Use this line to report suspicious account activity, identity theft involving a First Horizon account, or unauthorized activity.
Card Fraud Emergency Number
877-242-9895
Available:
24 hours a day, 7 days a week
for fraudulent use of a card requiring immediate blocking.
Phishing Email
phishing@firsthorizon.com
Suspicious emails or texts claiming to be from First Horizon can be forwarded to this address.
Mortgage Customer Support Number
877-813-1587
This number applies to certain First Horizon-serviced mortgage and home-equity accounts.
Digital Banking Customer Care
A First Horizon online login page also publishes:
800-511-9160
for Customer Care.
Memphis Main Branch Number
901-523-4665
Address
165 Madison Ave., Memphis, TN 38103.
Memphis Main Private Client Number
901-523-4883
This is the Private Client contact at the 165 Madison Avenue location.
Commercial Real Estate Operations Number
901-523-5347
This number is listed for Commercial Real Estate operations at 165 Madison Avenue.
Toll-Free Number
Primary Client Services:
800-382-5465
Billing Number
First Horizon does not publish one universal billing department number covering every bank, card, mortgage, and investment product.
Use the support line associated with the specific account.
Investor Relations Number
Investor contacts are provided through:
The company does not rely on its consumer Client Services line for shareholder inquiries.
Media / Press Number
Media contacts are handled through First Horizon corporate communications.
The company does not prominently publish one permanent universal media number on its consumer support page.
Human Resources Number
First Horizon does not publish one universal public applicant HR number.
Careers
https://careers.firsthorizon.com/
Emergency / After-Hours Number
Card fraud:
877-242-9895, 24/7.
How to Reach a Real Person at First Horizon
Call 800-382-5465 for general account, branch, debit-card, fraud, digital-banking, or Customer Service issues. For account-specific matters, customers enrolled in Digital Banking can also send a Secure Message after signing in. First Horizon recommends using telephone or secure banking channels rather than ordinary email when the issue involves sensitive information such as account numbers, balances, passwords, Social Security numbers, or transaction details.
If the concern is urgent because a card has been used fraudulently, call 877-242-9895, which is available 24/7 for immediate card blocking. For suspicious account activity that does not specifically require the dedicated card-fraud line, use 800-382-5465 or visit a First Horizon branch.
First Horizon Headquarters & Corporate Office Address
First Horizon Corporation’s principal executive office
First Horizon Corporation
165 Madison Avenue
Memphis, TN 38103
United States
Corporate Phone: 901-523-4444.
Memphis Corporate Headquarters
165 Madison Avenue
Memphis, TN 38103
First Horizon’s history page states that the company moved into this corporate headquarters in 1964 and remains there today.
Memphis Main Bank Branch
The same address also contains a public banking location:
First Horizon Bank Memphis Main
165 Madison Ave.
Memphis, TN 38103
Phone: 901-523-4665.
The branch and the corporate headquarters share the address but operate different functions and telephone contacts.
Current Chairman, President and CEO
Bryan Jordan
Jordan remains Chairman of the Board, President, and Chief Executive Officer.
Current Chief Financial Officer
Hope Dmuchowski.
Corporate Structure
First Horizon Corporation is a:
Financial holding company
Its principal and only banking subsidiary is:
First Horizon Bank.
Current Asset Scale
At December 31, 2025:
Approximately $84 billion in total assets.
Current Deposit Scale
Approximately $68 billion in deposits.
Current Loan Scale
Approximately $64 billion in loans.
Current Workforce
At December 31, 2025:
7,404 associates.
Business Location Scale
450+ business locations
across:
23 U.S. states.
Banking Center Scale
412 banking centers
at year-end 2025.
Tennessee Banking Centers
137 at December 31, 2025.
North Carolina Banking Centers
78
Florida Banking Centers
74
Louisiana Banking Centers
55.
Stock Listing
NYSE: FHN
First Horizon Corporation remains publicly traded.
2025 Net Income
First Horizon reported approximately:
$956 million in net income available to common shareholders
for full-year 2025.
How to File a Complaint Against First Horizon
Customers may need to complain about unauthorized transactions, fees, loan servicing, branch service, account restrictions, digital banking, mortgage issues, deposit errors, card charges, fraud handling, or another First Horizon product. Keep account details, statements, transaction dates, case numbers, names of representatives, branch details, and supporting records before escalating.
Step 1: Contact First Horizon Client Services
Begin by calling 800-382-5465. Explain the issue clearly and provide the account type, transaction date, branch location if applicable, and the resolution you are requesting. If the matter concerns sensitive banking information, First Horizon recommends calling instead of sending an ordinary unsecured email. Digital Banking customers can also send a secure message from their account.
Step 2: Contact the Branch or Specialized Department
If the complaint concerns a specific branch interaction, speak with the branch manager. For mortgage servicing, use the applicable mortgage number, including 877-813-1587 for qualifying First Horizon-serviced loans. For fraudulent card use requiring immediate blocking, call 877-242-9895. Using the specialized team can reduce delays and avoid unnecessary transfers.
Step 3: Submit a Written Customer Service Request
First Horizon provides an official Questions & Comments form for customer feedback and complaints. The bank states that correspondence is routed to the appropriate person and generally answered within one to two business days. Responses can come from customerservice@firsthorizon.com. Keep a copy of the submission and any reference information received.
Step 4: Send Formal Written Correspondence to Headquarters
For a serious unresolved corporate complaint, written correspondence can be sent to First Horizon Corporation, 165 Madison Avenue, Memphis, TN 38103. Include your full name, account type, branch or department involved, dates, previous complaint history, case numbers, and a clear chronological explanation. Do not include passwords, PINs, or unnecessary sensitive credentials in ordinary mail. Keep copies and proof of delivery.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the matter remains unresolved, the appropriate regulator depends on the issue. Banking complaints may be submitted to the appropriate state or federal bank regulator, while certain consumer-financial complaints may also be submitted to the Consumer Financial Protection Bureau. Fraud or identity theft may also involve the Federal Trade Commission, credit bureaus, or law enforcement. First Horizon itself directs identity-theft victims to the FTC’s IdentityTheft.gov process and encourages prompt reporting to Client Services.
