Firestone Tire and Rubber Company
Firestone Tire and Rubber Company
The Firestone Tire & Rubber Company was founded in Akron, Ohio, in August 1900 by Harvey S. Firestone. The company initially produced solid-rubber tires for carriage wheels before becoming one of America’s best-known automotive tire manufacturers. Firestone later expanded into passenger-car tires, commercial tires, agricultural tires, automotive service centers, industrial products, and other mobility businesses.
The historic Firestone Tire & Rubber Company is no longer an independent standalone corporation. Bridgestone Corporation acquired Firestone in 1988, and Bridgestone subsequently consolidated major U.S. operations under the Bridgestone/Firestone organization. In 1992, the company’s primary U.S. operations moved from Akron to Nashville, Tennessee. The modern Firestone consumer-tire, commercial-tire, agricultural-tire, and automotive-service businesses now operate within Bridgestone Americas.
Today, the Firestone name remains active across tire products and Firestone Complete Auto Care, while corporate oversight comes from Bridgestone Americas. Bridgestone Americas is headquartered at 200 4th Avenue South, Nashville, TN 37201. Current leadership includes Scott Damon, CEO of Bridgestone West, and Robert Johnson, Group President, North America. Bridgestone Americas reports more than 45,000 employees, while the broader Bridgestone Group reported 115,716 employees worldwide at the end of 2025.
Firestone’s current corporate parent headquarters is
Bridgestone Americas, Inc.
200 4th Avenue South
Nashville, TN 37201
United States
This is the correct modern headquarters for Bridgestone Americas businesses that include Firestone operations.
Bridgestone Americas, Inc.
200 4th Avenue South
Nashville, TN 37201
The downtown facility is known as Bridgestone Tower and brought key business units together in Nashville when it opened in 2017.
The Americas Technology Center, which supports tire research and development, is located at
10 E. Firestone Blvd.
Akron, OH 44317
This address reflects Firestone’s continuing technical connection to Akron but is not the present corporate headquarters.
Firestone was historically headquartered in Akron, Ohio.Bridgestone moved primary U.S. operations to Nashville in 1992, following the Bridgestone and Firestone combination. Therefore, older listings that identify Akron as the current Firestone corporate headquarters are outdated.
615-937-1000.
For Firestone Complete Auto Care
1-800-752-0379
Monday to Friday: 7:00 AM to 9:00 PM CST
Saturday and Sunday: 7:00 AM to 5:00 PM CST.
200 4th Avenue South, Nashville, TN 37201
200 4th Avenue South, Nashville, TN 37201
A universal general Customer Service email is handled through the official online Contact Us form.
Current specialized email
Accessibility: accessibility@firestonecompleteautocare.com.
Tires, Automotive Services, Vehicle Maintenance, Mobility, Commercial Tires, Agricultural Tires and Automotive Products
1900, Firestone Tire & Rubber Company
Firestone Complete Auto Care traces its retail auto-service operations to 1926.
Bridgestone Americas reports more than 45,000 employees across its operations.
Firestone Complete Auto Care currently promotes more than 1,800 locations, with operations across 48 states.
Public walk-in hours for Bridgestone Tower are not prominently published.
Firestone Customer Support operates during the hours listed above.
https://www.firestonecompleteautocare.com/
https://www.bridgestoneamericas.com/en/careers
Firestone offers passenger-car replacement tires across multiple driving conditions and vehicle categories. The brand has more than a century of tire history and remains a significant consumer-tire brand within Bridgestone’s North American portfolio.
Firestone manufactures replacement tires for pickups, SUVs, crossovers, and other light trucks. Products are designed around combinations of highway use, all-season performance, durability, towing, and varying terrain requirements.
Firestone commercial tires serve truck and bus applications throughout North America. The range supports fleets and commercial operators that require different tire sizes, duty cycles, and operating conditions.
Firestone agricultural tires are designed for tractors and other heavy farm equipment. The portfolio focuses on traction, durability, soil performance, load capability, and transportation requirements associated with farming operations.
Firestone offers radial and bias off-the-road tires for construction, mining, aggregates, industrial work, and other demanding heavy-equipment applications.
Firestone Complete Auto Care is Bridgestone’s major consumer automotive-service network. The business provides tires, inspections, maintenance, repairs, and diagnostic services through more than 1,800 locations.
Firestone Complete Auto Care provides conventional, synthetic-blend, high-mileage, and full-synthetic oil-change services depending on vehicle requirements. Customers can schedule appointments online and use participating service offers and coupons.
Brake services include inspections, maintenance, pad replacement, rotor-related services, and other repairs recommended after diagnosis. Firestone technicians inspect braking systems to identify wear and safety concerns.
Firestone provides wheel-alignment services designed to correct vehicle alignment angles and help improve tire wear, steering response, and handling. Alignment can be purchased as an individual service or through qualifying lifetime-alignment offerings.
Firestone stores test, service, and replace automotive batteries. Battery checks can help diagnose starting problems and identify weakening batteries before complete failure.
Rotation and balancing services help promote more even tread wear and smoother operation. These services may be recommended at routine mileage intervals or when a vehicle experiences vibration or uneven tire wear.
Firestone Complete Auto Care provides vehicle inspections covering major systems such as tires, brakes, steering, suspension, lighting, electronics, and engine-related components. Customers can receive digital inspection reports at participating stores.
Firestone technicians diagnose and service automotive heating and cooling systems. Services can include air-conditioning inspections, refrigerant-related work, heater diagnosis, and repair of qualifying components.
Diagnostic services help identify warning lights, engine-performance concerns, electrical issues, and other vehicle problems. Technicians use diagnostic equipment together with physical inspection to recommend appropriate repairs.
Firestone Complete Auto Care provides steering and suspension inspections and repairs, including qualifying shocks, struts, steering components, and related services.
Firestone has expanded technician training for newer vehicle technologies, including hybrid and electric vehicles. The company says thousands of technicians receive training around modern vehicle enhancements and safety standards.
The My Firestone app helps customers manage vehicle-service needs from a mobile device. Features can include store selection, service scheduling, account information, reminders, and access to offers.
Bridgestone Retail Operations supports commercial fleets through maintenance programs, centralized purchasing arrangements, nationwide warranty coverage, and service networks.
615-937-1000
Bridgestone Americas Headquarters.
615-937-1000
615-937-1000
615-937-1000
Firestone Complete Auto Care
1-800-752-0379.
1-800-752-0379
Corporate directory
1-800-543-7522
Firestone Complete Auto Care
1-800-752-0379.
No single universal Firestone sales number covers consumer, commercial, agricultural, and off-road tires.Use the appropriate dealer or Bridgestone business contact.
Firestone does not publish one nationwide billing-only number.For retail-service billing concerns use 1-800-752-0379 or contact the store that processed the transaction.
Regional facilities maintain separate local numbers through Bridgestone’s location directory.
Individual Firestone Complete Auto Care locations maintain local store numbers.
No single universal international number is published for all Firestone operations.
Bridgestone uses regional contacts by country.
No general corporate emergency hotline is published.Vehicle roadside emergencies should use the driver’s roadside-assistance provider or emergency services when necessary.
Firestone does not maintain separate Investor Relations.Its ultimate parent is Bridgestone Corporation, headquartered in Japan.
Media contacts vary by subject.
A current 2026 Bridgestone leadership release lists
Kimberly Windon
windonkimberly@bfusa.com.
No universal applicant HR number is publicly listed.
https://www.bridgestoneamericas.com/en/careers
For auto-service appointments, customers can schedule online or contact their selected Firestone Complete Auto Care store.
1-800-847-3272
This number handles Bridgestone and Firestone tire warranty and technical-service assistance.
1-800-367-3872
Bridgestone publishes this number specifically for comments involving its retail locations.
1-800-847-3272
Customers with questions about Bridgestone or Firestone tire recalls can use this technical-service line.
1-800-752-0379
accessibility@firestonecompleteautocare.com.
For a Firestone Complete Auto Care service, appointment, repair, tire purchase, store complaint, or billing concern, call 1-800-752-0379. Current support hours are Monday through Friday from 7:00 AM to 9:00 PM Central Time and Saturday through Sunday from 7:00 AM to 5:00 PM Central Time. For a problem connected with a particular repair, keep the invoice, work order, store number, vehicle year/make/model, mileage, service date, and any photographs or diagnostic records available.
For tire warranty, technology, or recall questions, use 1-800-847-3272. Customers who want to make a complaint specifically about a Bridgestone-operated retail location can also use the official retail-comments number 1-800-367-3872. These specialized numbers are usually more useful than calling corporate headquarters for routine consumer concerns.
For a broader corporate inquiry, call the Bridgestone Americas corporate directory at 1-800-543-7522 or headquarters at 615-937-1000. The current headquarters is in Nashville, not Akron. Akron remains important for research and development through the Americas Technology Center, but it should not be listed as Firestone’s current corporate headquarters.
Complaints may concern tire quality, warranty coverage, vehicle repairs, repair charges, technician work, retail service, recalls, billing, store staff, or a safety issue. Before escalating, collect the invoice, service estimate, tire model and Tire Identification Number where applicable, store location, vehicle details, mileage, photographs, diagnostic reports, and records of earlier conversations.
Start with Firestone Complete Auto Care Customer Support at 1-800-752-0379 or the store that performed the service. Clearly explain the repair, purchase, or customer-service issue and provide the invoice, service date, vehicle information, and requested resolution. For a recent repair, allowing the original store to inspect the vehicle again may help determine whether additional corrective work is needed.
Use the specialized contact that matches the complaint. Tire warranty and technical concerns should use 1-800-847-3272, retail-location comments can use 1-800-367-3872, and accessibility concerns can use 1-800-752-0379 or accessibility@firestonecompleteautocare.com. Using the correct specialized channel can produce a faster technical review.
If the first contact does not resolve the issue, request the store manager, regional management, or Customer Service supervisor. Provide the earlier case information and explain why the proposed resolution was insufficient. For repair disputes, ask for the inspection findings and recommended work to be documented so that both parties have a clear record of the technical disagreement.
Submit a complaint through the official Bridgestone or Firestone Contact Us form. Bridgestone’s corporate form specifically allows the user to select make a complaint and choose whether the matter concerns tires, another product, a website, a company-operated store or facility, or another subject. Retain a copy of the submission and any automated confirmation.
For a serious unresolved matter, write to Bridgestone Americas, 200 4th Avenue S., Nashville, TN 37201. Include your contact information, store or dealer involved, invoice, tire identification information if applicable, prior case numbers, dates, and the resolution requested. Corporate headquarters should generally be used after ordinary store and Customer Service escalation has been attempted.
Tire-related technical and warranty disputes should be escalated through the Warranty/Technology team at 1-800-847-3272. If the issue concerns a company-operated retail location, use 1-800-367-3872. For safety recalls, use the tire technical team and provide the tire’s full Tire Identification Number so the representative can determine whether the product is affected.
Tire defects, recalls, or vehicle-safety concerns may be reported to the National Highway Traffic Safety Administration, which maintains tire and vehicle safety complaint and recall systems. Repair-shop licensing, automotive-repair rules, environmental issues, or consumer matters may also fall under state agencies depending on the jurisdiction and complaint type.
For unresolved billing or card-payment disputes, contact the card issuer or financing provider when appropriate. General consumer complaints can also be submitted to a state Attorney General or consumer-protection agency. If financing was used, review the financing agreement separately because the credit provider may have its own dispute process independent of the Firestone store.
If a serious dispute remains unresolved after store, corporate, warranty, and regulatory review, examine the written service agreement, warranty, website terms, or financing contract that applies to the transaction. Those documents may contain formal notice requirements, limitations, arbitration provisions, or other dispute procedures. For injury, substantial vehicle damage, or significant financial loss, consider obtaining qualified legal advice before pursuing a formal claim.
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