EdFinancial Services Headquarters & Corporate Office

About Edfinancial Services

Edfinancial Services is a student-loan servicing organization headquartered in Knoxville, Tennessee. The company has worked in the student-loan industry for more than 30 years and provides servicing functions on behalf of lenders and the U.S. Department of Education. Its primary role is not to originate federal student loans but to manage borrower accounts after loans have been issued.

Today, Edfinancial helps borrowers with billing statements, payments, repayment plans, deferments, forbearances, income-driven repayment, loan forgiveness documentation, credit reporting, account updates, military-related benefits, and digital account access. Federal Student Aid assigns qualifying federal student loans to Edfinancial for servicing. Edfinancial also operates other divisions, including Edamerica, which provides services for educational institutions, and Medfinancial, which works with healthcare providers on patient-payment programs.

Edfinancial remains a private student-loan servicing organization and continues to operate from Knoxville. Current Terms identify 298 North Seven Oaks Drive, Knoxville, Tennessee 37922 as the company’s business-site address. Borrower documents, forms, and general loan correspondence are typically sent to a separate P.O. Box in Knoxville rather than the physical corporate office.

Edfinancial Services Headquarters & Corporate Office Address

Current Headquarters

Edfinancial Services
298 North Seven Oaks Drive
Knoxville, TN 37922
United States

This is the current physical business address identified in Edfinancial’s official Terms.

Corporate Office

298 North Seven Oaks Drive
Knoxville, TN 37922
United States

The Knoxville operation supports borrower servicing, payment processing, account administration, compliance, technology, call-center services, and corporate operations.

Mailing Address

Edfinancial Services
P.O. Box 36008
Knoxville, TN 37930-6008
United States

Borrowers can use this address for qualifying forms, documentation, and written correspondence.

Other Important Address

Edfinancial Services
Attention: Credit Disputes
P.O. Box 30159
Knoxville, TN 37930-0159
United States

This is the specialized mailing address for direct credit-reporting disputes.

Quick Information

Corporate Phone Number

855-337-6884

This is Edfinancial’s primary borrower service number.

Customer Service Number

855-337-6884

Borrowers can use this number for federal student-loan servicing assistance.

Corporate Office Address

298 North Seven Oaks Drive, Knoxville, TN 37922, United States

Headquarters Address

298 North Seven Oaks Drive, Knoxville, TN 37922, United States

Email

CustomerService@Edfinancial.StudentAid.gov

This email is published for selected servicing communications. Borrowers should not include sensitive identifying information in unsecured email.

Industry

Student-loan servicing, financial services, education services, and account administration.

Operating History

More than 30 years in student-loan servicing.

Federal Role

Edfinancial is one of the private companies used by Federal Student Aid to service federal student loans.

Related Divisions

Edamerica and Medfinancial

Customer Service Hours

Monday 8:00 a.m. to 9:00 p.m., Tuesday and Wednesday 8:00 a.m. to 8:00 p.m., and Thursday and Friday 8:00 a.m. to 6:00 p.m. Eastern Time.

Website

https://edfinancial.studentaid.gov/

Contact Us

https://edfinancial.studentaid.gov/contact

Edfinancial Services Products & Services

Federal Student Loan Servicing

Edfinancial manages billing, payments, account records, and borrower communications for federal student loans assigned to it.

Repayment Plan Assistance

Borrowers can receive information about Standard, Graduated, Extended, and qualifying income-driven repayment plans.

Income-Driven Repayment Support

Edfinancial processes qualifying documentation and account updates related to income-driven repayment programs.

Deferment Processing

Eligible borrowers can apply for temporary postponement of payments under qualifying deferment conditions.

Forbearance Support

Borrowers experiencing certain financial or personal circumstances may request eligible forbearance options.

Loan Forgiveness Administration

Edfinancial processes servicing activity related to qualifying federal forgiveness and discharge programs under Department of Education rules.

Payment Processing

Borrowers can make online, mailed, and automated payments toward serviced loans.

Auto Pay

Eligible borrowers can enroll in automatic monthly payment services.

Credit Reporting

Edfinancial reports qualifying loan-account information to nationwide consumer reporting agencies and investigates formal disputes.

Digital Account Management

Borrowers can review balances, statements, payment history, messages, documents, and other account information online.

Military Benefits

Military borrowers can access information about deferment, Servicemembers Civil Relief Act benefits, and other qualifying protections.

Customer Support

Telephone representatives, online account tools, and the Eddie virtual assistant help borrowers understand their loan accounts.

Edfinancial Services Corporate Phone Numbers

Corporate Phone Number

855-337-6884

This is Edfinancial’s primary public servicing number.

Customer Service Number

855-337-6884

Borrowers can call this number for account and repayment assistance.

Alternate Toll-Free Number

800-337-6884

Edfinancial also publishes this number in certain service notices.

Customer Support Number

855-337-6884

This number connects borrowers with servicing representatives during published hours.

Military Support Number

855-337-6884

Military borrowers can use the standard servicing number and identify their military-service request.

Fax Number

800-887-6130

This is Edfinancial’s toll-free general-document fax number.

Military Fax Number

866-425-2473

This number is provided for qualifying military documentation.

How to Reach a Real Person at Edfinancial Services

Borrowers should call 855-337-6884 during published service hours and have their loan account information, identity-verification details, and the specific repayment or servicing issue ready. The automated system can route callers based on account needs.

Borrowers can also use Edfinancial’s virtual assistant, Eddie, which can answer general questions and connect users with a live representative when needed.

For formal documentation, upload materials through the secure online account whenever possible. Mailed forms should use P.O. Box 36008, Knoxville, TN 37930-6008 unless the form provides another address.

How to File a Complaint Against Edfinancial Services

Complaints may involve payments, repayment plans, credit reporting, billing, account errors, forgiveness processing, deferments, or customer service. Gather loan numbers, statements, payment records, screenshots, and previous correspondence.

Step 1: Contact Customer Service

Call 855-337-6884 and request review of the servicing problem.

Step 2: Contact the Relevant Department

Credit-reporting, repayment, payment-processing, military, and forgiveness complaints should be routed to the specialized servicing team.

Step 3: Request Supervisor or Management Review

Ask for a supervisor when the initial representative cannot resolve the concern.

Step 4: Use the Company’s Written Complaint Channel

Upload written documentation through the online account or mail the complaint to Edfinancial’s Knoxville servicing address.

Step 5: Contact Corporate Headquarters

Corporate correspondence may be directed to Edfinancial Services, 298 North Seven Oaks Drive, Knoxville, TN 37922.

Step 6: Use the Specialized Complaint or Dispute Department

Credit-reporting disputes should use the dedicated Credit Disputes address. Federal student-loan disputes may also use Federal Student Aid complaint channels.

Step 7: File With the Appropriate Regulator

Borrowers may file complaints with Federal Student Aid, the Department of Education Office of Inspector General, or the Consumer Financial Protection Bureau depending on the issue.

Step 8: Use Consumer Protection or Financial Dispute Options

State attorneys general and other consumer agencies may also accept qualifying student-loan servicing complaints.

Step 9: Consider Formal Legal or Administrative Procedures

Serious unresolved federal-loan or credit-reporting disputes should be evaluated under Department of Education rules, the Fair Credit Reporting Act, and applicable law.