Asurion
About Asurion
Asurion is a global technology-care company that provides device protection, electronics repair, technical support, installation services, appliance protection, home-technology coverage, and related customer-support solutions. The company works directly with consumers and also partners with major wireless carriers, retailers, manufacturers, and other technology brands. Its services are designed to help customers repair, replace, set up, protect, and better use phones, computers, home electronics, appliances, and connected devices.
Asurion has deep roots in Nashville, Tennessee and operates a large corporate and technology presence there. Current official leadership information identifies Guru Gowrappan as Chief Executive Officer, while cofounder Kevin Taweel serves as Executive Chairman. Gowrappan became CEO effective October 27, 2025, succeeding Tim Stadthaus, who moved into the role of President, Strategy and M&A.
The company currently reports a workforce of more than 18,000 employees, while its leadership profile describes Asurion as having grown to more than 20,000 employees over its history and serving hundreds of millions of customers. Its repair network includes approximately 700+ uBreakiFix by Asurion locations, along with hundreds of mobile repair units and in-home service capabilities.
Quick Information
Corporate Phone Number
Asurion does not prominently publish one universal public corporate switchboard for all consumer matters.
A current Asurion corporate/careers contact number is:
888-985-7755.
Customer Service Number
Customer Service depends on the Asurion protection plan or partner.
For Asurion Home+:
844-529-2692
Support is available 24/7 for Home+ technical assistance and claims.
Corporate Office Address
Asurion, LLC
140 11th Avenue North
Nashville, TN 37203
United States
Current Asurion legal and privacy materials use this Nashville address.
Headquarters Address
Asurion
140 11th Avenue North
Nashville, TN 37203
United States
Asurion also maintains a major Nashville corporate presence associated with its Gulch operations.
Media: press@asurion.com
Privacy inquiries are routed through Asurion’s Privacy Office and online privacy-contact process rather than one universal public Customer Service email.
Industry
Technology Protection, Electronics Repair, Device Insurance, Technical Support, Appliance Protection, Smart-Home Support and Consumer Services
Current CEO
Guru Gowrappan
Effective:
October 27, 2025.
Executive Chairman
Kevin Taweel
Taweel is an Asurion cofounder and current Executive Chairman.
Number of Employees
18,000+ employees
Current careers information uses this figure for Asurion’s workforce.
Retail Repair Locations
Approximately:
700+ locations
through the uBreakiFix by Asurion network.
Mobile Repair Units
Current careers information also reports:
400+ mobile repair units.
Corporate Office Hours
Asurion does not publish standard public walk-in hours for its Nashville corporate offices.
Product-specific technical support can be available 24/7 depending on the plan.
Website
Investor Relations
Not applicable in the conventional public-company sense.
Asurion is privately held and does not operate a public shareholder Investor Relations department.
Careers Page
Asurion Products & Services
Mobile Device Protection
Asurion provides protection programs for smartphones and other mobile devices through wireless carriers and retail partners. Depending on the plan, coverage can include loss, theft, accidental damage, mechanical breakdowns, repairs, and device replacement.
Phone Repair
Asurion provides repair services for cracked screens, batteries, charging issues, cameras, speakers, water-related problems, and other smartphone concerns.
Repairs are available through uBreakiFix by Asurion stores, mobile technicians, and selected partner programs.
uBreakiFix by Asurion
uBreakiFix by Asurion is the company’s nationwide retail repair network.
Current Asurion information describes more than 700 stores offering repairs, troubleshooting, device recycling, and in-person tech help.
Asurion Home+
Asurion Home+ provides protection and technical support for eligible household technology such as computers, televisions, gaming consoles, smart-home devices, tablets, and other electronics.
Current pricing is $34.99 per month plus applicable taxes, with coverage beginning on Day 31 while technical support starts immediately.
Asurion Tech Care
Asurion Tech Care provides broader technology support and protection across eligible household devices.
The service includes unlimited 24/7 access to technology experts and can cover phones, computers, wearables, connected devices, and other home technology.
Computer Protection
Asurion provides repair and replacement support for qualifying desktops, laptops, monitors, and related computer equipment.
Eligible products can be serviced through participating repair locations or other approved channels.
Smart-Home Protection
Eligible smart-home devices can include thermostats, security cameras, smart doorbells, routers, and other connected products.
Asurion provides troubleshooting and protection for qualifying devices through its home-technology plans.
Gaming Device Protection
Asurion protection programs can cover gaming consoles, handheld gaming devices, controllers, and other gaming equipment.
Coverage depends on the specific protection plan and partner through which the product was purchased.
Wearable Protection
Smartwatches, fitness trackers, and other qualifying wearables can be protected against covered failures and certain accidental damage.
In-person help may also be available through uBreakiFix by Asurion.
Home Theater Protection
Home+ can cover eligible televisions, soundbars, speakers, projectors, and home-theater devices.
Asurion currently lists up to $2,000 per approved claim and a maximum of $5,000 in claims in a 12-month period under the Home+ program, subject to plan terms.
Appliance Protection
Asurion provides repair and protection solutions for household appliances through selected plans and partner programs.
Covered products may include refrigerators, washers, dryers, ovens, and other eligible appliances depending on the agreement.
Tech Support
Asurion experts provide assistance with Wi-Fi, device setup, account configuration, connecting devices, troubleshooting, and learning how to use technology.
Home+ technical support is available 24 hours a day, 365 days a year.
In-Home Tech Support
In many U.S. markets, Asurion can dispatch an expert to a customer’s home or another convenient location.
The company currently states that same-day expert service is available across roughly 85% of the United States.
Device Replacement
When an eligible covered product cannot be repaired, Asurion may provide a replacement or reimbursement according to the applicable protection plan.
Replacement products may be new, refurbished, or remanufactured, depending on plan terms.
Device Recycling
uBreakiFix by Asurion locations support device recycling alongside repair.
Asurion identifies repair and recycling as part of its effort to reduce electronic waste.
Partner Protection Programs
Asurion works with companies including wireless carriers, retailers, manufacturers, and electronics brands.
Current corporate materials identify major partners including Verizon, AT&T, and Samsung.
Asurion Corporate Phone Numbers
Corporate Phone Number
888-985-7755
This number appears on current Asurion careers and corporate recruiting pages.
Corporate Headquarters Number
Asurion does not prominently publish a separate consumer-facing headquarters switchboard.
Customer Service Number
Customer support varies by protection program or retail/wireless partner.
Asurion Home+ Support
844-529-2692
Available for technical support, claims, claim tracking, and cancellation.
Home+ Technical Support
844-529-2692
Available:
24/7.
Home+ Cancellation Number
844-529-2692
Customers can cancel Home+ through this line and receive any qualifying prorated refund under the current plan terms.
Asurion Tech Care Support
855-357-8324
Current Asurion Tech Care pages publish this number for technical support.
Claims Support
Claims numbers depend on the product or partner.
For Home+:
844-529-2692
Billing Number
No single universal billing number covers every Asurion partner plan.
Customers should use the support number listed for their specific protection program.
Legal Department Address
Asurion, LLC
140 11th Avenue North
Nashville, TN 37203
Arbitration / Formal Claim Mailing Address
Certain Asurion app-related disputes use:
Legal Department
P.O. Box 110656
Nashville, TN 37122-0656.
Media Email
press@asurion.com.
Human Resources Number
Current careers contact:
888-985-7755
Investor Relations Number
Not applicable.
Asurion is privately held.
How to Reach a Real Person at Asurion
The correct support number depends on how the protection plan was purchased. Customers with Asurion Home+ can call 844-529-2692, while Asurion Tech Care users can call 855-357-8324. Carrier-based or retailer-based protection programs may have different numbers printed on the plan documents or shown when the customer signs in to the Asurion claims portal.
Before calling, have the protected device information, account phone number or email, plan or carrier name, claim number if one exists, purchase information, and a concise explanation of the problem. If a device has already been repaired or inspected, keep the technician’s notes and any supporting photographs.
Asurion Headquarters & Corporate Office Address
Nashville Corporate Address
Asurion, LLC
140 11th Avenue North
Nashville, TN 37203
United States
Current privacy and website legal materials use this address for Asurion’s General Counsel and Legal Department.
Nashville Corporate Presence
Asurion describes Nashville as the company’s home base and maintains major corporate, technology, strategy, and operating teams there.
Current CEO
Guru Gowrappan
He became CEO effective October 27, 2025.
Executive Chairman
Kevin Taweel
President, Product, Marketing and Customer Experience
David Baga
President and Chief Revenue Officer
Kausik Rajgopal
Rajgopal assumed the role effective June 22, 2026.
Chief Financial Officer
Andrea Magyera Jimenez
Chief Technology Officer
Nan Guo.
Current Workforce
Asurion currently reports:
18,000+ employees.
Retail Repair Scale
Current company information reports:
700+ stores
and current careers information also references:
400+ mobile repair units.
How to File a Complaint Against Asurion
Step 1: Contact the Support Team for Your Specific Plan
Begin with the support number associated with the protection plan. Home+ customers should call 844-529-2692, while other customers should use the phone number linked to their wireless carrier, retailer, manufacturer, or Asurion protection agreement. Explain the issue clearly and ask for the complaint or claim to be documented. Keep the representative’s name, date, claim number, and any promised next steps.
Step 2: Request Additional Claim or Supervisor Review
If the initial representative cannot resolve the issue, request review by a claims specialist or supervisor. Provide the claim number, device details, repair history, photographs, shipping information, replacement information, and any previous correspondence. If the disagreement involves whether the product is covered, ask the representative to identify the specific plan provision affecting the decision.
Step 3: Use the Correct Product-Specific Escalation Channel
For Home+ issues, continue through 844-529-2692. For Tech Care use 855-357-8324. Carrier-sponsored plans should be escalated through the claims channels attached to that carrier’s protection program. Because Asurion administers many different plans, keeping the complaint with the correct contract is important.
Step 4: Send Formal Written Correspondence
For a serious unresolved corporate or legal matter, correspondence can be sent to Asurion, LLC, 140 11th Avenue North, Nashville, TN 37203, Attention: Legal Department. Include your contact information, plan details, claim number, device information, timeline, prior support contacts, and the specific resolution requested. Keep copies of everything sent and proof of delivery.
Step 5: Follow the Applicable Formal Dispute Process
Some Asurion agreements require written notice and arbitration procedures. One current Asurion agreement directs Notices of Claim to Legal Department, P.O. Box 110656, Nashville, TN 37122-0656 and allows a 60-day resolution period before arbitration. Because dispute terms vary by plan, customers should review the actual contract governing their protection product before filing externally.
