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- American Home Shield
About American Home Shield
American Home Shield Corporation, commonly known as AHS, is the nation’s leading home warranty company with over 50 years of experience protecting homeowners across the United States. Founded in 1971, American Home Shield pioneered the concept of the home warranty — a service contract that covers the cost of repairing or replacing major home systems and appliances when they break down due to normal wear and tear. The company serves millions of homeowners across all 50 states and works with a network of over 16,000 independent contractor firms and 60,000 licensed service technicians nationwide. American Home Shield is a subsidiary of Frontdoor, Inc., a publicly traded company on the Nasdaq Stock Exchange under the ticker symbol FTDR. The company’s corporate headquarters is located in Memphis, Tennessee, where its leadership team oversees all operations, contractor networks, and customer service nationwide.
Quick Information
Industry
Home Warranty & Residential Services
Founded
1971, Memphis, Tennessee
Number of Employees
Approximately 1,400+ employees across corporate and service operations
Corporate Office Hours
Monday to Friday, 7:00 AM – 7:00 PM Central Time. Saturday 7:00 AM – 6:00 PM CT. Closed on Sundays and major U.S. federal holidays.
Available through the contact form at www.ahs.com/contact/
Website
www.ahs.com
Contact Page
www.ahs.com/contact/
Careers Page
www.frontdoor.com/careers
Products & Services
American Home Shield offers flexible home warranty plans and additional coverage options designed to protect homeowners from the high cost of unexpected repairs and replacements. Their full range of products and services includes:
- Shield Silver Plan — covers parts and components of major home systems including heating, air conditioning, plumbing, and electrical systems
- Shield Gold Plan — covers everything in Shield Silver plus major kitchen and laundry appliances including refrigerators, dishwashers, washers, dryers, ovens, and built-in microwaves
- Shield Platinum Plan — the most comprehensive plan covering 29 items including everything in Gold, plus roof leak repair, one free annual HVAC tune-up, unlimited AC refrigerant, and up to $4,000 per covered appliance
- Add-On Coverage — optional add-on protection for items such as pool and spa equipment, guest units, well pumps, septic pumps, and electronics protection
- AHS Home Warranty for Sellers — coverage designed to protect home sellers during the listing period and give buyers confidence in the sale
- HVAC System Coverage — covers central air conditioning, heating systems, ductwork, compressors, motors, and thermostats
- Plumbing & Electrical Coverage — protection for leaks, stoppages, and electrical panel issues
- Service Contractor Network — access to a vetted network of over 16,000 contractor firms and 60,000 technicians across the U.S.
- Online Member Portal — 24/7 service request submission, claim tracking, and account management at ahs.com
- Partner Discounts — exclusive member pricing on home maintenance services, new appliances, HVAC systems, smart home installations, and more
Corporate Phone Numbers
Warranty Services Number
1-888-682-1043 — main number for all warranty services including new service requests, contractor dispatch, and coverage inquiries. Available Monday through Friday, 7:00 AM to 7:00 PM CT, and Saturday 7:00 AM to 6:00 PM CT.
Customer Support Number
1-800-858-1922 — dedicated customer support line for account management, billing, plan changes, and general inquiries.
Corporate Office Number
(901) 701-5000 — main corporate headquarters line for business, media, and escalated matters requiring corporate-level attention. Available Monday through Friday during regular business hours
Additional Corporate Number
(901) 597-8000 — secondary corporate line for corporate and business-level communications.
How to Reach a Real Person at American Home Shield
The fastest way to speak with a live American Home Shield representative is to call 1-888-682-1043 for warranty service matters or 1-800-858-1922 for customer support and account questions. When the automated system answers, listen to the menu options and press the number that most closely matches your concern. To reach a live agent faster, press 0 or say “Representative” when prompted by the system. Live agents are available Monday through Friday 7:00 AM to 7:00 PM CT and Saturday 7:00 AM to 6:00 PM CT.
For the quickest response, calling early on weekday mornings before 9:00 AM CT tends to have the shortest wait times, as call volumes build up significantly from late morning onward. You can also log into your account at ahs.com and submit service requests or access live chat support 24 hours a day, 7 days a week through the member portal, which is often faster for service-related requests than calling
American Home Shield Headquarters & Corporate Office Address
American Home Shield operates its corporate headquarters in Memphis, Tennessee, where the company has been based since its founding in 1971. The Memphis headquarters serves as the central hub for all corporate operations including customer service management, contractor network oversight, claims processing, marketing, and executive leadership.
American Home Shield Corporation
3400 Players Club Parkway, Suite 300
Memphis, Tennessee 38125
United States
For formal written correspondence and demand letters directed to American Home Shield’s corporate team, you can also use their downtown Memphis legal and corporate mailing address at American Home Shield, 150 Peabody Place, Suite 300, Memphis, TN 38103. Include your full name, contract number, service address, return contact details, and a clear subject line with all written correspondence. Written responses typically take 7 to 14 business days. American Home Shield is a subsidiary of Frontdoor, Inc., whose corporate offices are also located in Memphis, Tennessee.
How to File a Complaint Against American Home Shield
Step 1 — Submit a Service Request Online or by Phone
If your complaint involves a denied claim or a repair issue, begin by submitting a formal service request through your member portal at ahs.com or by calling 1-888-682-1043. Clearly describe the problem, the home system or appliance involved, and the resolution you are seeking. Many disputes about coverage decisions can be resolved at this stage by asking the representative to review the decision with a supervisor.
Step 2 — Escalate to a Supervisor
If the first representative cannot resolve your complaint, ask to be transferred to a supervisor or a member of the Customer Resolution team. Supervisors have greater authority to override claim denials, approve exceptions, and issue account credits. Keep a record of the supervisor’s name, the date of the call, and any commitments made during the conversation.
Step 3 — Send a Formal Demand Letter
For unresolved complaints involving denied claims or significant billing disputes, send a formal written demand letter to American Home Shield at 150 Peabody Place, Suite 300, Memphis, TN 38103. Your letter should clearly state the amount owed, why you believe the claim should not have been denied, your contact information, a deadline for response of 7 to 14 days, and a notice that you intend to escalate further if no resolution is reached.
Step 4 — Contact the Corporate Office Directly
If your complaint has not been resolved through customer service, contact the corporate office directly by calling (901) 701-5000 or writing to the corporate headquarters at 3400 Players Club Parkway, Suite 300, Memphis, Tennessee 38125. Document all previous contacts and resolution attempts, attach supporting evidence, and clearly state the outcome you are requesting.
Step 5 — File a Complaint With Your State’s Department of Insurance
Home warranty contracts are regulated at the state level in many U.S. states. File a complaint with your state’s Department of Insurance, which has the authority to investigate your dispute and contact American Home Shield directly on your behalf. This regulatory pressure often results in faster resolutions than standard customer service escalation.
Step 6 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. American Home Shield is registered with the BBB and a public complaint filing typically prompts a faster corporate response within 14 days. The BBB acts as a neutral mediator and has resolved thousands of American Home Shield disputes on behalf of consumers.
Step 7 — Consider Small Claims Court
If all other options are exhausted and your claim remains unresolved, you may file a lawsuit against American Home Shield in your local small claims court. Visit your local small claims court website to download the required forms, verify filing fees, and confirm the filing process. Note that while AHS contracts may contain arbitration clauses, many states provide an exception for small claims lawsuits, making this a viable last resort for resolving significant unresolved claims.
