WellSpan Health Headquarters & Corporate Office

About WellSpan Health

WellSpan Health is a nonprofit, physician-led integrated healthcare system based in York, Pennsylvania. It provides primary care, hospital services, emergency medicine, cancer care, cardiovascular care, orthopedics, neurosciences, behavioral health, women’s health, rehabilitation, home care, virtual services, medical education, and other healthcare throughout central Pennsylvania and northern Maryland. The organization has grown through hospital affiliations, medical-group expansion, regional partnerships, and continued investment in community-based care.

WellSpan’s historical roots extend back to healthcare institutions established in the York region in the nineteenth century. Over time, those local organizations developed into a larger integrated health system serving multiple Pennsylvania counties. Today, WellSpan operates 12 hospitals, 250+ patient-care locations, and a multispecialty medical group employing more than 2,700 physicians and advanced practice providers. Current system information reports more than 24,000 team members, making WellSpan one of the region’s largest employers.

The system is currently led by Roxanna L. Gapstur, PhD, RN, President and Chief Executive Officer. In April 2026, WellSpan announced that Gapstur plans to retire, but she will remain President and CEO until the leadership transition is completed. This means she remains the current CEO as of October 2026 rather than a former executive. WellSpan currently describes itself as an approximately $4.7 billion integrated health system serving Pennsylvania and northern Maryland.

WellSpan Health Headquarters & Corporate Office Address

Current Headquarters

WellSpan Health
45 Monument Road, Suite 200
York, PA 17403
United States

Government health-system reference data and current organizational listings identify 45 Monument Road as WellSpan’s central York headquarters address.

Corporate Office

WellSpan Health
45 Monument Road, Suite 200
York, PA 17403

This office supports system-level administrative functions and is also used for WellSpan Medical Group administration.

Mailing Address

WellSpan does not use one universal mailing address for every patient complaint or billing matter.

Facility-specific correspondence should be sent directly to the hospital or medical group involved. WellSpan’s feedback page publishes separate administrative addresses for hospitals, medical groups, behavioral health, home care, and other entities.

Other Important Address

For WellSpan Medical Group administration

45 Monument Road, Suite 200
York, PA 17403

For WellSpan York Hospital complaints

1001 S. George Street
York, PA 17405-7198
Attn: Administration.

Former / Historical Headquarters

No current official relocation away from York was identified. Older materials may reference other York addresses associated with specific hospitals or operations, but the system-level headquarters address is 45 Monument Road, Suite 200, York, PA 17403.

Quick Information

Corporate Phone Number

WellSpan does not prominently publish one single corporate executive switchboard across every public page.

For general Customer Service

877-232-5807.

Customer Service Number

877-232-5807

For billing

717-851-5005

or toll-free

877-631-4262.

Corporate Office Address

45 Monument Road, Suite 200, York, PA 17403

Headquarters Address

45 Monument Road, Suite 200, York, PA 17403

Email

Billing Customer Service

WSHCustomerService@wellspan.org.

Industry

Hospitals and Healthcare, Physician Services, Behavioral Health, Home Care, Rehabilitation and Medical Education

Founded

WellSpan’s historical healthcare roots date to 1880.

Number of Employees

24,000+ team members.

Number of Locations

250+ patient-care locations

and

12 hospitals.

Corporate Office Hours

Corporate walk-in hours are not prominently published.Patient support and individual facility hours vary by service.

Website

https://www.wellspan.org/

Investor Relations / Careers Page

Investor Relations: Not applicable in the traditional shareholder sense because WellSpan is nonprofit.

Careers
https://www.joinwellspan.org/

WellSpan Health Products & Services

Primary Care

WellSpan provides family medicine, internal medicine, preventive care, chronic-disease management, routine physical exams, vaccinations, and referrals through a large physician network. Primary care serves as the entry point for many patients who later need specialty or hospital services.

Emergency Care

WellSpan operates emergency departments across its hospital system for serious injuries, illnesses, trauma, and other urgent conditions. Emergency care is available around the clock at hospital emergency departments, while life-threatening emergencies should be directed to 911.

Urgent Care

Urgent-care locations treat conditions that need timely medical evaluation but do not always require an emergency department. These services can include respiratory illness, minor injuries, infections, sprains, and other common acute problems.

Hospital Care

WellSpan operates 12 hospitals throughout its regional network. These facilities provide inpatient medicine, surgery, intensive care, emergency services, diagnostics, maternity care, behavioral health, and other specialty services.

Cancer Care

WellSpan Cancer Institute provides cancer diagnosis, medical oncology, radiation oncology, surgical oncology, infusion, supportive services, and survivorship programs. Treatment options and specialty programs differ by regional location.

Heart and Vascular Care

WellSpan provides cardiovascular care ranging from routine heart evaluation to advanced interventional and surgical services. The network includes cardiology, vascular medicine, cardiac rehabilitation, diagnostic testing, and specialty heart programs.

Orthopedics

Orthopedic services cover bones, joints, sports injuries, arthritis, fractures, spine conditions, joint replacement, and rehabilitation. WellSpan combines orthopedic specialists with imaging, surgery, therapy, and recovery services.

Neurosciences

WellSpan treats neurological and neurosurgical conditions affecting the brain, spine, nerves, and cerebrovascular system. The organization operates advanced stroke and neurological services across selected hospitals.

Behavioral Health

WellSpan operates one of central Pennsylvania’s most extensive behavioral-health networks. Services include psychiatric care, outpatient mental health, crisis intervention, addiction-related services, and inpatient treatment through WellSpan Philhaven and other programs.

Women’s Health

Women’s health includes obstetrics, gynecology, maternity care, reproductive services, breast health, preventive care, and high-risk pregnancy management.

Pediatric Care

WellSpan provides pediatric primary care and selected pediatric specialty services for infants, children, and adolescents. Pediatric services are integrated with WellSpan’s wider physician and hospital network.

Surgical Services

WellSpan performs inpatient and outpatient surgery across multiple specialties. Surgical services include general surgery as well as orthopedic, cardiovascular, neurological, women’s health, cancer, and other specialty procedures.

Rehabilitation

The health system provides physical therapy, occupational therapy, speech therapy, inpatient rehabilitation, and specialty recovery programs. Rehabilitation supports patients after surgery, illness, injury, stroke, and other disabling conditions.

Home Health

WellSpan VNA provides home-based healthcare for eligible patients who need nursing, therapy, and other skilled support after hospitalization or while managing ongoing conditions.

Virtual Care

WellSpan offers digital and virtual-care services that allow qualifying patients to interact with healthcare professionals remotely. These services complement in-person primary, urgent, and specialty care.

MyWellSpan

MyWellSpan is the health system’s online patient portal. Patients can access medical information, appointment tools, billing functions, communication features, and other digital services through their account.

Medical Education

WellSpan supports graduate medical education, residency and fellowship programs, continuing medical education, clinical education, and partnerships designed to train physicians and other healthcare professionals.

Research and Innovation

WellSpan participates in clinical research, health-system innovation, data-driven care improvement, and collaborations designed to improve patient outcomes and access to healthcare.

WellSpan Health Corporate Phone Numbers

Corporate Phone Number

For general system assistance

877-232-5807.

Corporate Headquarters Number

No distinct executive headquarters number is prominently published across current official pages.

General routing:

877-232-5807

Headquarters Number

877-232-5807

Corporate Office Number

877-232-5807

Customer Service Number

877-232-5807.

Customer Support Number

877-232-5807

Appointment Scheduling Number

800-840-5905.

Billing Customer Service Number

717-851-5005

Toll-free

877-631-4262.

Billing Email

WSHCustomerService@wellspan.org.

Toll-Free Number

General Customer Service

877-232-5807

Billing

877-631-4262

Patient Relations Number

System-wide concerns can begin with

877-232-5807.

Some individual facilities maintain their own Patient Relations contacts.

Sales Number

Not generally applicable to patient healthcare.

Regional Office Number

No universal regional-office number is published.

Branch Office Number

Each hospital, medical office, urgent-care center, and specialty location has its own phone number.

International Number

No universal international patient-service number is published.

Emergency / After-Hours Number

For a medical emergency

911

Selected WellSpan crisis services also operate 24 hours.

Investor Relations Number

Not applicable in the traditional shareholder sense.

Media / Press Number

Media contacts vary according to region and subject. WellSpan directs public inquiries through its communications and newsroom channels.

Human Resources Number

No single universal applicant HR line is prominently listed.

Careers

https://www.joinwellspan.org/

Reservations / Booking Number

Appointment scheduling:

800-840-5905.

How to Reach a Real Person at WellSpan Health

For general help, call the WellSpan CareLine at 877-232-5807. This is the best starting point for patients who are not sure which department, hospital, physician office, or service should handle their question. For appointment scheduling, call 800-840-5905. Before calling, have the patient’s full name, date of birth, location of care, physician name, appointment or service date, and any relevant reference or account information ready.

Billing questions should go directly to 717-851-5005 or 877-631-4262, rather than through general hospital routing. Patients can also email WSHCustomerService@wellspan.org for billing assistance. If the issue involves care received at a specific hospital, contacting that hospital’s administration or Patient Relations team is usually more effective because the local team can review the actual encounter and medical-service history.

For complaints about clinical care, staff interactions, safety, or patient experience, WellSpan recommends first speaking with the care team while the patient is still receiving services. If the issue is not resolved, call 877-232-5807 or use WellSpan’s formal feedback process so the concern can be shared with leadership.

How to File a Complaint Against WellSpan Health

Complaints can involve clinical care, hospital conditions, staff behavior, billing, insurance, discharge, privacy, accessibility, communication, appointment handling, or patient safety. Collect the patient’s name, date of service, facility, physician or department, account number, bills, photographs where relevant, and records of previous discussions before escalating.

Step 1: Contact Customer Service

Call the WellSpan CareLine at 877-232-5807 for general complaints, or speak directly with the hospital or medical office involved. Explain the issue clearly and ask that the concern be documented. For active hospital stays, raising the problem with the care team immediately can allow a faster clinical or operational response.

Step 2: Contact the Relevant Department

Billing concerns should go to 717-851-5005 or 877-631-4262, appointment issues to the scheduling team, and care complaints to the facility’s administration or Patient Relations function. Using the department directly responsible for the service reduces unnecessary transfers and creates a clearer complaint record.

Step 3: Request Supervisor or Management Review

If the first employee cannot resolve the issue, ask for a department manager, nursing leader, practice manager, Patient Relations representative, or hospital administrator. Explain what was already attempted, what remains unresolved, and what outcome you are requesting. Record names, dates, and case references where available.

Step 4: Use the Company’s Written Complaint Channel

WellSpan offers an official online feedback form and accepts written complaints at the administration office of the hospital or entity involved. For example, WellSpan Medical Group complaints can be mailed to 45 Monument Road, Suite 200, York, PA 17403, Attn: WellSpan Medical Group Administration.

Step 5: Contact Corporate Headquarters

For a serious unresolved system-level matter, correspondence can be directed to

WellSpan Health
45 Monument Road, Suite 200
York, PA 17403

Include the relevant hospital or practice, dates, previous complaint history, copies of supporting documents, and the specific resolution requested.

Step 6: Use the Specialized Complaint or Dispute Department

Hospital grievances can be escalated through Patient Relations or hospital administration. Billing disputes should stay with Patient Financial Services and Customer Service, while compliance concerns can be submitted through WellSpan’s confidential compliance-reporting process. WellSpan specifically states that complaints and grievances may be made verbally, in writing, or in person and should receive a timely response.

Step 7: File With the Appropriate Regulator

For unresolved hospital quality or care complaints in Pennsylvania, patients may contact the Pennsylvania Department of Health. WellSpan materials list the Department’s complaint hotline as 800-254-5164. Licensing issues involving individual professionals may instead belong with the applicable state professional licensing board.

Step 8: Use Consumer Protection or Financial Dispute Options

Hospital-quality concerns may also be submitted to The Joint Commission, which WellSpan materials identify as an external accreditation complaint option. Medicare beneficiaries may have additional review rights through the relevant Quality Improvement Organization, and insurance-related disputes may involve the health plan or Pennsylvania Insurance Department. The best external route depends on whether the complaint concerns care quality, payment, insurance coverage, discharge, or professional conduct.

Step 9: Consider Formal Legal or Arbitration Procedures

If serious injury, malpractice, discrimination, financial harm, privacy violations, or another substantial dispute remains unresolved after internal and regulatory escalation, the patient may consider obtaining independent legal advice. Preserve medical records, bills, photographs, complaint submissions, written responses, insurer decisions, and regulator correspondence before taking formal action. Legal options depend on the facts, applicable Pennsylvania or Maryland law, and any contractual or statutory requirements.