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- Wawa
About Wawa
Wawa, Inc. is a privately held convenience-retail, foodservice, beverage, and fuel company headquartered in Pennsylvania. Its stores sell made-to-order food, hoagies, sandwiches, coffee, breakfast items, beverages, snacks, groceries, fuel, gift cards, and other convenience products. Many Wawa stores operate 24 hours a day and combine convenience retail with quick-service food and gasoline.
Wawa’s history stretches back to the Wood family’s businesses in Pennsylvania. The modern convenience-store business began with the first Wawa Food Market in 1964. Today, the company continues to expand beyond its traditional Mid-Atlantic markets into the Southeast and Midwest, including newer operations in states such as Alabama, Georgia, North Carolina, Ohio, Indiana, Kentucky, and Tennessee.
Current company materials show more than 1,200 Wawa stores, while the business remains privately held with a meaningful portion of company ownership held for eligible associates through its Employee Stock Ownership Plan. Christopher Gheysens serves as Chairman and Chief Executive Officer.
Quick Information
Corporate Phone Number
610-358-8000
This number is associated with Wawa, Inc.’s Pennsylvania corporate headquarters in current business records.
Customer Service Number
1-800-444-9292
Wawa maintains a 24-hour Customer Contact Center.
Corporate Office Address
Wawa, Inc.
260 W. Baltimore Pike
Wawa / Media, PA 19063
United States
Headquarters Address
Wawa, Inc.
260 W. Baltimore Pike
Media, PA 19063-5620
United States
Current corporate job postings continue to use 260 W. Baltimore Pike, Media, PA 19063-5620 for Wawa corporate roles.
Wawa generally directs consumer questions through its Contact Center and web contact form rather than one universal public Customer Service email.
Current public-relations contact:
public.relations@wawa.com.
Industry
Convenience Stores, Foodservice, Fuel Retail, Coffee, Beverage Manufacturing and Quick-Service Retail
Founded
Modern Wawa Food Market: 1964
Wawa’s broader family-business roots extend much further back through the Wood family’s industrial and dairy operations.
Current CEO
Christopher T. Gheysens
Current role:
Chairman and Chief Executive Officer.
Number of Stores
1,200+ Wawa stores
Current Wawa retail materials report more than 1,200 locations as the company continues its expansion.
Ownership
Privately held
Wawa also operates an Employee Stock Ownership Plan for eligible associates.
Corporate Office Hours
Wawa does not prominently publish general public walk-in hours for corporate business.
The Customer Contact Center is available:
24 hours a day.
Website
Careers Page
Wawa recruits for store operations, store leadership, facilities, technology, finance, real estate, food and beverage, corporate operations, supply chain, and its beverage business.
Wawa Products & Services
Wawa combines convenience retail, restaurant-style prepared food, beverages, fuel, loyalty rewards, digital ordering, and everyday convenience products.
Made-to-Order Hoagies
Hoagies are one of Wawa’s signature prepared-food categories.
Customers can customize sandwiches through in-store ordering systems with different breads, meats, cheeses, vegetables, sauces, and toppings.
Sandwiches
Wawa offers hot and cold sandwiches for breakfast, lunch, dinner, and late-night dining.
Selections vary throughout the day and by store.
Breakfast Sandwiches
Breakfast options include sandwiches with eggs, cheese, meats, and other fillings.
Breakfast products are prepared for convenient grab-and-go or made-to-order purchases.
Sizzli Breakfast Sandwiches
Sizzli sandwiches are one of Wawa’s recognizable breakfast products.
They are typically offered as hot grab-and-go sandwiches with combinations such as eggs, cheese, sausage, bacon, or other ingredients.
Pizza
Wawa has expanded into pizza at participating locations.
Pizza is prepared as part of the company’s broader dinner and late-night foodservice program.
Burgers
Selected locations offer burgers as part of Wawa’s expanded hot-food menu.
Availability depends on location and daypart.
Chicken Sandwiches
Wawa sells hot chicken-based sandwiches and related prepared meals.
Customers can customize certain products through the store ordering interface.
Salads
Prepared and customizable salads are offered at participating locations.
Selections vary by store and seasonal menu.
Snacks and Grocery Items
Stores stock chips, candy, packaged snacks, grocery essentials, dairy items, frozen products, and other convenience merchandise.
Wawa Coffee
Coffee is one of Wawa’s most important product categories.
Current company retail material states that customers consume more than 195 million cups of Wawa coffee annually.
Regular Coffee
Wawa’s regular coffee blend is marketed as mild and smooth.
Customers can purchase brewed coffee in stores as well as ground coffee through Wawa’s merchandise platform.
100% Colombian Coffee
Wawa offers 100% Colombian coffee both in stores and for home brewing.
The company describes the blend as medium-bodied with chocolate notes.
Decaffeinated Coffee
Decaffeinated coffee is available for customers seeking a caffeine-reduced option.
Ground and single-cup versions are also sold online.
Specialty Beverages
Wawa offers smoothies, frozen drinks, iced beverages, specialty coffee drinks, and other customized beverages.
Product selections vary seasonally.
Wawa Beverage Company
Wawa operates its own beverage-manufacturing business.
The Wawa Beverage Company produces Wawa-branded beverages and supports store and wholesale distribution.
Milk and Dairy Beverages
Wawa-branded milk and flavored dairy beverages are sold in participating stores.
The company’s beverage operations continue the dairy heritage connected with the historic Wawa business.
Fuel
Many Wawa stores operate gasoline stations with multiple fuel grades.
Fuel services are a major part of the newer and larger Wawa store format.
Diesel Fuel
Selected Wawa fuel locations also provide diesel.
Availability varies by market and store configuration.
Wawa Rewards
Wawa Rewards allows members to earn and redeem qualifying rewards through participating purchases.
Rewards are integrated with Wawa’s digital account and app experience.
Wawa Mobile App
The Wawa app supports ordering, Rewards, digital offers, store information, and other account functions.
Mobile Ordering
Customers can place qualifying food and beverage orders digitally for pickup at participating Wawa stores.
Delivery
Wawa offers delivery in supported markets through available ordering and delivery channels.
Delivery availability and fees vary by location and provider.
Gift Cards
Wawa sells gift cards for purchases at participating stores.
Gift-card sales and activation are supported at retail locations.
ATMs
Many Wawa locations provide ATM access as part of the convenience-store experience.
Wawa Merchandise
Customers can purchase Wawa apparel, accessories, coffee, drinkware, gift products, and other branded merchandise through Wawa’s online merchandise store.
Merchandise support is handled separately at 866-979-2137.
Wawa Corporate Phone Numbers
Corporate Phone Number
610-358-8000
This is the headquarters business number listed for Wawa, Inc.
Corporate Headquarters Number
610-358-8000
Headquarters Number
610-358-8000
Corporate Office Number
610-358-8000
Customer Service Number
1-800-444-9292.
Customer Contact Center
1-800-444-9292
Current service availability:
24 hours a day.
Product Complaint Number
1-800-444-9292
Wawa has used this number for product-quality questions, recalls, and refunds.
Food and Beverage Support Number
1-800-444-9292
Fuel Customer Support
For a fuel-related consumer issue:
1-800-444-9292
Store-specific issues can also be raised with the manager at the Wawa involved.
Wawa Rewards Support
General Rewards and account issues can be routed through:
1-800-444-9292
Mobile App Support
General digital support can be routed through Wawa’s Customer Contact Center:
1-800-444-9292
Merchandise Store Support
866-979-2137
Merchandise support hours:
Monday to Friday: 8:00 AM to 7:00 PM CT.
Gift Card Support
General Wawa gift-card questions can be directed through:
1-800-444-9292
Online Wawa merchandise gift-card order questions may use:
866-979-2137
where applicable.
Toll-Free Number
1-800-444-9292
Local Store Number
Each Wawa store has its own local contact information.
Store-specific details are available through Wawa’s store locator.
Billing Number
Wawa does not publish one universal consumer Billing Department number.
Store, app, order, payment, and fuel transaction concerns should generally begin with:
1-800-444-9292
or the store involved.
Investor Relations Number
Not applicable.
Wawa is privately held and does not have publicly traded shareholders.
Media / Press Contact
Public Relations email:
public.relations@wawa.com.
Human Resources Number
Wawa does not publish one universal public HR phone number.
Careers:
Emergency / After-Hours Number
Wawa’s Customer Contact Center is available 24/7 at:
1-800-444-9292
Immediate police, fire, medical, fuel-spill, or safety emergencies should also be reported to the appropriate emergency service and store management.
How to Reach a Real Person at Wawa
For general consumer issues, call the Wawa Customer Contact Center at 1-800-444-9292. The company identifies it as a 24-hour contact channel. Customers can use it for product concerns, refunds, food issues, account questions, store feedback, and other customer matters. Have the store location, transaction date, receipt, payment information, and product details available before calling.
For a problem that happened at a specific store, ask to speak with the store manager first. Wawa’s own store leadership structure makes managers responsible for resolving customer inquiries and complaints at store level. If the matter remains unresolved, contact the central Customer Contact Center and explain what happened, which store was involved, and what the manager already offered or declined to do.
Wawa Headquarters & Corporate Office Address
Wawa’s current corporate headquarters is
Wawa, Inc.
260 W. Baltimore Pike
Media, PA 19063-5620
United States
The location is also commonly associated with the community of Wawa, Pennsylvania. Current Wawa corporate job postings continue to use the 260 W. Baltimore Pike address.
Pennsylvania Corporate Headquarters
260 W. Baltimore Pike
Media, PA 19063-5620
United States
Current Chairman and CEO
Christopher T. Gheysens
He currently serves as:
Chairman and Chief Executive Officer of Wawa, Inc.
Current President
Brian Schaller
Current business records identify Brian Schaller as President.
Company Ownership
Wawa is:
Privately held
and has substantial associate participation through its:
Employee Stock Ownership Plan (ESOP).
Eligible Wawa associates receive company contributions to the ESOP based on company performance and qualifying earnings.
Current Store Scale
Current Wawa retail materials report:
More than 1,200 stores.
Expansion
Wawa continues expanding its footprint into newer markets in the Southeast and Midwest.
Current careers listings show active operations and hiring across established and newer states including Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida, North Carolina, Georgia, Alabama, Tennessee, Kentucky, Indiana, Ohio, West Virginia, and Washington, D.C.
Coffee Scale
Wawa currently reports serving more than:
195 million cups of coffee per year.
Corporate Careers
Wawa’s corporate teams support:
Store Operations
Technology and Digital
Finance
Human Resources
Real Estate
Marketing
Supply Chain
Food and Beverage Operations
among other functions.
Store Operations
Many Wawa stores operate:
24 hours a day, 7 days a week
and the company’s store staffing model includes Customer Service Associates, supervisors, Food & Beverage Managers, Assistant General Managers, and General Managers.
How to File a Complaint Against Wawa
Customers filing a complaint involving a food order, fuel purchase, Wawa Rewards account, mobile order, delivery, employee interaction, store cleanliness, product quality, gift card, billing, or another Wawa service should retain the receipt, store location, date and time, order details, pump number where relevant, photographs, and any previous correspondence.
Step 1: Contact the Wawa Store
Begin with the Wawa store where the issue occurred and ask to speak with the manager. Explain the concern clearly and provide the receipt, transaction time, order number, pump number, or product information where applicable. Wawa store leadership is responsible for handling and escalating customer inquiries and complaints, so many problems involving food, refunds, staff, or store conditions can be addressed locally. Keep the manager’s name and details of any proposed resolution.
Step 2: Contact Wawa’s Customer Contact Center
If store management does not resolve the problem, call 1-800-444-9292 or submit feedback through Wawa’s online contact channel. The Customer Contact Center operates 24 hours a day and handles consumer questions and complaints. Provide the exact store location, purchase date, previous discussion with management, product or order information, and the resolution you are requesting. Keep any case or reference information provided.
Step 3: Use the Appropriate Specialized Support Channel
For Wawa merchandise-store orders, call 866-979-2137. For product safety concerns or recalled Wawa-branded products, use 1-800-444-9292 and retain the product packaging, UPC, date code, receipt, and photographs where relevant. Different concerns may require different internal teams, so clearly identify whether your complaint concerns food, fuel, digital ordering, Wawa Rewards, merchandise, or another service.
Step 4: Send Formal Written Correspondence to Wawa Headquarters
For a serious unresolved corporate complaint, written correspondence can be directed to Wawa, Inc., 260 W. Baltimore Pike, Media, PA 19063-5620. Include your full contact information, store location, transaction details, dates, previous complaint history, and a chronological explanation of what occurred. Attach copies rather than original receipts and retain proof of mailing or delivery. Current Wawa corporate job and business records confirm this headquarters address.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the issue remains unresolved, the next step depends on the complaint. Food-safety concerns may be reported to the applicable local or state health agency or the FDA depending on the product. Fuel-measurement or fuel-quality issues can involve state weights-and-measures or petroleum regulators. Payment disputes may be raised with the payment-card issuer, while general consumer complaints can be submitted to the appropriate state Attorney General or consumer-protection agency. Preserve receipts, photos, product packaging, case information, and Wawa’s responses before escalating.
