Lehigh Valley Health Network Headquarters & Corporate Office

About Lehigh Valley Health Network

Lehigh Valley Health Network, commonly known as LVHN, is a major healthcare network serving communities across eastern and northeastern Pennsylvania. Its roots extend through decades of hospital and community healthcare development in the Lehigh Valley, with Lehigh Valley Hospital–Cedar Crest in Allentown becoming its flagship medical campus. Before its combination with Jefferson, LVHN had developed into a large integrated network encompassing hospitals, physician practices, ambulatory facilities, urgent care centers, rehabilitation, home care, pharmacy, imaging, laboratory services, children’s healthcare, and advanced specialty medicine.

A major corporate change occurred on August 1, 2024, when Jefferson Health Corporation became the sole corporate member of Lehigh Valley Health Network. The combination connected LVHN with the broader Jefferson enterprise, creating a much larger healthcare, academic, research, and insurance organization across eastern Pennsylvania and southern New Jersey. The integration continued in 2025, and on June 30, 2025, LVHN legally merged into Jefferson Health Corporation. The Lehigh Valley Health Network name continues to be used prominently for regional patient care and healthcare services, but it is now part of Jefferson Health rather than an independent health system.

Today, the broader Jefferson organization includes more than 30 hospitals and hundreds of care locations, while the legacy LVHN network continues serving patients throughout the Lehigh Valley and neighboring Pennsylvania communities. Jefferson reported approximately 65,000 employees after the LVHN combination and continues integrating clinical, administrative, educational, and research operations. Patients still receive local care through LVHN-branded hospitals and practices, while gaining access to the broader Jefferson network when specialized services are needed.

Lehigh Valley Health Network Headquarters & Corporate Office Address

Current Headquarters

Lehigh Valley Health Network
1200 South Cedar Crest Boulevard
Allentown, PA 18103-6202
United States

The Cedar Crest campus remains LVHN’s principal and flagship Lehigh Valley location. It houses Lehigh Valley Hospital–Cedar Crest and numerous major clinical, administrative, educational, and specialty-care operations.

Corporate Office

LVHN no longer operates as an independent parent corporation following its legal merger into Jefferson Health Corporation in June 2025. For regional LVHN operations, the Cedar Crest campus in Allentown remains the primary organizational center.

Mailing Address

For individual departments, physician practices, billing matters, medical records, or specific facilities, patients should use the mailing address listed by that department rather than assuming all correspondence should be sent to the Cedar Crest hospital.

Other Important Address

Jefferson Health Corporate Enterprise

Because LVHN is now part of Jefferson Health, certain enterprise-level corporate, legal, administrative, media, and governance matters may be handled through Jefferson rather than directly through the former independent LVHN organization.

Former / Historical Headquarters

Older records may identify LVHN as an independent health system headquartered in Allentown. That description is now incomplete because LVHN joined Jefferson in August 2024 and legally merged into Jefferson Health Corporation on June 30, 2025.

Quick Information

Corporate Phone Number

610-402-8000

This is the main number for the flagship Lehigh Valley Hospital–Cedar Crest campus.

Customer Service Number

888-402-5846

Also written as:

888-402-LVHN

The Patient Engagement Center can assist with appointments, physician searches, testing, classes, services, and general patient questions.

Corporate Office Address

1200 South Cedar Crest Boulevard, Allentown, PA 18103-6202

Headquarters Address

1200 South Cedar Crest Boulevard, Allentown, PA 18103-6202

Email

402care@jefferson.edu

This is the current email published for LVHN’s Patient Engagement Center.

Industry

Healthcare, Hospitals, Physician Services, Academic Medicine, Specialty Care and Outpatient Healthcare

Founded

LVHN developed from the Lehigh Valley’s longstanding hospital and healthcare organizations. Its modern integrated health-network structure grew through decades of expansion and hospital combinations.

Number of Employees

LVHN previously reported approximately 20,000 colleagues immediately before the Jefferson combination. Jefferson subsequently reported approximately 65,000 employees across the combined enterprise.

Number of Hospitals / Locations

Before the combination, LVHN operated 13 hospital campuses, 29 health centers, 300+ primary and specialty practices, and 20 ExpressCARE locations. These locations now operate within the broader Jefferson Health structure.

Corporate Office Hours

Corporate administrative hours vary by department. The Patient Engagement Center is available

Monday to Friday: 7:00 AM to 8:00 PM
Saturday and Sunday: 9:00 AM to 5:00 PM.

Website

https://www.lvhn.org/

Careers Page

https://careers.jefferson.edu/

LVHN employment opportunities are increasingly integrated into Jefferson’s broader recruiting structure.

Lehigh Valley Health Network Products & Services

Primary Care

LVHN provides family medicine, internal medicine, pediatric primary care, preventive health services, chronic-disease management, annual wellness visits, vaccinations, and referrals to specialists. Primary-care practices operate throughout the Lehigh Valley and surrounding Pennsylvania communities.

Emergency Care

LVHN hospitals provide emergency services for serious illnesses, injuries, trauma, stroke, cardiac emergencies, and other urgent medical conditions. The flagship Cedar Crest campus includes adult and pediatric emergency capabilities and serves as a major tertiary-care center.

ExpressCARE

ExpressCARE centers provide walk-in treatment for common illnesses and injuries that require prompt attention but are not necessarily emergencies. Services can include treatment for infections, minor injuries, respiratory symptoms, sprains, and other routine urgent-care conditions.

Cancer Care

LVHN provides oncology services through its cancer centers, including medical oncology, radiation oncology, infusion treatment, surgery, diagnostic testing, and cancer-support programs. The John and Dorothy Morgan Cancer Center is located at the Cedar Crest campus.

Heart and Vascular Care

Cardiology and cardiovascular services include cardiac testing, interventional cardiology, electrophysiology, vascular medicine, cardiac surgery, and heart-disease management. LVHN’s cardiovascular programs operate through hospital and outpatient specialty locations.

Orthopedics

LVHN provides orthopedic care for joint disorders, sports injuries, fractures, spine conditions, arthritis, and other musculoskeletal problems. Services range from non-surgical evaluation and rehabilitation to complex orthopedic surgery.

Neuroscience Care

Neurology and neurosurgical services address stroke, epilepsy, brain disorders, spinal conditions, movement disorders, and other complex neurological problems. The network has historically operated advanced neurosurgical and certified stroke-care programs.

Children’s Hospital

Lehigh Valley Reilly Children’s Hospital provides inpatient and outpatient pediatric care for infants, children, and adolescents. Services include pediatric emergency medicine, surgery, cancer care, specialty clinics, intensive care, rehabilitation, and other advanced children’s services.

Maternity Care

LVHN provides labor and delivery, prenatal services, postpartum care, neonatal services, and high-risk pregnancy support. The Cedar Crest campus includes the David and Jackie Jaindl Family Birth and Newborn Center.

Rehabilitation Services

Physical therapy, occupational therapy, speech therapy, inpatient rehabilitation, sports rehabilitation, and specialized neurologic recovery services are available at multiple LVHN facilities. The Cedar Crest campus also operates an inpatient rehabilitation center.

Imaging Services

LVHN provides MRI, CT scans, ultrasound, X-ray, mammography, cardiac imaging, and other diagnostic-imaging services. Imaging locations operate across the network and may have different appointment and operating hours.

Laboratory Services

Laboratory testing is available through hospital and outpatient facilities, including HNL Lab Medicine locations. Patients can receive routine blood tests, diagnostic testing, and specialized laboratory services.

Pharmacy Services

Lehigh Valley Pharmacy Services provides prescription and medication-related services at the Cedar Crest campus and selected additional locations. The Cedar Crest pharmacy currently operates seven days per week with varying weekday and weekend hours.

Virtual Care

Patients can access qualifying healthcare services through video visits and telehealth. Virtual care may support routine follow-up, urgent concerns, selected specialty appointments, and access to clinicians without an in-person visit.

MyLVHN

MyLVHN provides patients with secure online access to appointments, test results, medical information, messaging, billing information, and other healthcare tools.

Medical Education

LVHN maintains substantial graduate medical education, residency, fellowship, and clinical training activities. Administrative fellowship programs are now being integrated with Jefferson Health, while Lehigh Valley-based training opportunities continue.

Advanced Specialty Care

The broader Jefferson-LVHN network provides specialty care in oncology, cardiovascular medicine, neuroscience, pediatrics, orthopedics, transplant medicine, surgery, rehabilitation, infectious disease, palliative care, senior health, and numerous other areas.

Lehigh Valley Health Network Corporate Phone Numbers

Corporate Phone Number

610-402-8000

Corporate Headquarters Number

610-402-8000

Headquarters Number

610-402-8000

Corporate Office Number

610-402-8000

Customer Service Number

888-402-5846

Customer Support Number

888-402-LVHN

Toll-Free Number

888-402-5846

Appointment Number

888-402-5846

The Patient Engagement Center can help schedule appointments and tests.

MyLVHN Technical Support

1-844-469-5846

Also written as

1-844-4MY-LVHN

Available 24 hours for MyLVHN portal technical assistance.

Cedar Crest Hospital Main Number

610-402-8000.

Emergency Room Number

610-402-8111

This is the direct number published for the Cedar Crest Emergency Room. Medical emergencies should still use 911.

Children’s Emergency Room Number

610-402-9750.

Cancer Center Number

610-402-0500.

Media / Press Number

215-955-6300

Jefferson’s Media Relations Department now handles media inquiries across the integrated system.

For urgent after-hours media requests

215-955-6000 and request the on-call Media Relations representative.

Investor Relations Number

Not applicable in the conventional shareholder sense because Jefferson and LVHN are nonprofit healthcare organizations.

Human Resources Number

A single current universal LVHN HR number is not prominently published for all applicants.

International Number

No universal international patient-support number is publicly promoted.

Emergency / After-Hours Number

911 for medical emergencies.

How to Reach a Real Person at Lehigh Valley Health Network

The best general starting point is the Patient Engagement Center at 888-402-5846. Representatives can help patients find a doctor, schedule tests or appointments, obtain information about services, and identify the appropriate hospital or department. Have the patient’s name, date of birth, physician or department name, appointment details, and insurance information ready when relevant.

For a concern involving a specific hospital stay, doctor, billing matter, test, surgery, or clinic visit, it is usually better to contact the facility or clinical department directly instead of relying only on the general line. The individual location’s phone number can be found through LVHN’s location pages. Patients using MyLVHN who have technical access problems should call 1-844-469-5846, which is available 24 hours.

Because LVHN is now part of Jefferson Health, some administrative, media, employment, and enterprise-level matters may be handled through Jefferson. Patients should still use LVHN’s local support system for everyday healthcare needs unless they are specifically directed to a Jefferson enterprise department.

How to File a Complaint Against Lehigh Valley Health Network

Patients may file complaints concerning medical care, staff behavior, communication, billing, hospital conditions, privacy, scheduling, accessibility, discharge issues, or other aspects of an LVHN experience. Before escalating, gather the patient’s name, facility, date of service, department, provider name, account or visit information, bills, correspondence, photographs where relevant, and notes from earlier conversations.

Step 1: Contact Customer Service

Begin by calling 888-402-5846 and explain the nature of the complaint. Provide the hospital or practice name, date of service, and enough information to identify the patient encounter. Ask the representative to document the issue and route it to the appropriate patient-experience or operational team.

Step 2: Contact the Relevant Department

For clinical complaints, contact the hospital unit, physician office, emergency department, imaging center, pharmacy, or other service directly. If the issue concerns an active hospital stay, ask for the nurse manager or department leader so the matter can be reviewed while care is still being provided.

Step 3: Request Supervisor or Management Review

If frontline staff cannot resolve the problem, ask for a manager, clinical supervisor, practice administrator, or patient-experience representative. Provide a short chronology of what happened, what was already discussed, and the resolution you are requesting.

Step 4: Use the Company’s Written Complaint Channel

LVHN’s official Contact page provides written feedback forms for patients who want someone to contact them about a doctor, clinician, hospital, or general LVHN experience. Written feedback is useful because it creates a record and can include dates, locations, and a clear explanation of the concern.

Step 5: Contact Corporate Headquarters

For an unresolved system-level concern, written correspondence can be directed to Lehigh Valley Health Network, 1200 South Cedar Crest Boulevard, Allentown, PA 18103-6202. Because LVHN is now part of Jefferson Health, serious enterprise-level issues may also be routed through Jefferson when appropriate.

Step 6: Use the Specialized Complaint or Dispute Department

Privacy complaints, billing disputes, medical-record problems, insurance disputes, and professional-care concerns may each require a specialized department. Ask Customer Service to identify the correct team rather than submitting medical or confidential information through a general website-feedback form.

Step 7: File With the Appropriate Regulator

Hospital-care or patient-safety complaints may be reported to the appropriate Pennsylvania healthcare regulator, while professional-conduct issues can be submitted to the relevant medical, nursing, or professional licensing board. Privacy complaints involving protected health information may fall under the U.S. Department of Health and Human Services Office for Civil Rights.

Step 8: Use Consumer Protection or Financial Dispute Options

Billing or insurance disputes may also involve the patient’s insurer, Medicare, Medicaid, employer health plan, Pennsylvania insurance regulators, or consumer-protection agencies depending on the problem. Keep itemized bills, explanations of benefits, insurer responses, and LVHN case numbers before escalating.

Step 9: Consider Formal Legal or Arbitration Procedures

If a serious dispute involving injury, financial loss, privacy, contractual rights, or another legal matter cannot be resolved through ordinary complaint channels, the patient may consider obtaining independent legal advice. Legal deadlines can apply, particularly to medical negligence and privacy claims, so formal legal questions should be evaluated promptly.