CubeSmart
About CubeSmart
CubeSmart is a publicly traded self-storage real estate investment trust headquartered in Malvern, Pennsylvania. The company owns, operates, develops, acquires, and manages self-storage facilities throughout the United States. Its properties serve residential customers, businesses, people moving between homes, students, military customers, and people who need temporary or long-term storage for household goods, vehicles, inventory, equipment, and other belongings.
CubeSmart was formed in July 2004 as a Maryland real estate investment trust. It conducts substantially all of its operating activities through CubeSmart, L.P. and its subsidiaries. As of December 31, 2025, CubeSmart owned or partially owned and consolidated 662 self-storage properties containing approximately 48.4 million rentable square feet, while also managing 862 stores for third parties, bringing its total owned or managed network to 1,524 properties.
Current investor materials describe CubeSmart as the third-largest owner and operator of self-storage properties in the United States, with more than 1,500 locations across its owned and third-party managed network. The company is led by Christopher P. Marr, President and Chief Executive Officer.
Quick Information
Corporate Phone Number
610-535-5000
This is CubeSmart’s current principal executive office telephone number.
Customer Service Number
1-844-248-3104
CubeSmart publishes this number for Customer Service.
Corporate Office Address
CubeSmart
5 Old Lancaster Road
Malvern, PA 19355
United States
Headquarters Address
CubeSmart
5 Old Lancaster Road
Malvern, PA 19355
United States
Current 2026 SEC filings continue to identify this address as CubeSmart’s principal executive office.
Customer Service: feedback@cubesmart.com
Storage Quotes and Reservations: webleads@cubesmart.com.
Industry
Self-Storage, Real Estate Investment Trust, Property Management, Commercial Storage and Real Estate Operations
Founded
2004
CubeSmart was formed in July 2004 as a Maryland REIT.
Current CEO
Christopher P. Marr
President and Chief Executive Officer.
Number of Owned Properties
As of December 31, 2025:
662 self-storage properties
Third-Party Managed Properties
As of December 31, 2025:
862 properties
Total Owned and Managed Network
As of December 31, 2025:
1,524 properties.
Rentable Square Feet
Approximately:
48.4 million rentable square feet
across owned and consolidated stores at December 31, 2025.
Number of Customers
CubeSmart’s owned portfolio served approximately:
399,000 customers
at December 31, 2025.
Its careers materials also describe the broader business as serving more than one million customers across the overall platform.
Number of Employees
As of December 31, 2025:
3,121 teammates
including:
2,618 property-level personnel
and:
503 employees at the principal executive office.
Stock Listing
New York Stock Exchange
Ticker:
CUBE.
Website
Investor Relations
https://investors.cubesmart.com/
Careers Page
https://careers.cubesmart.com/
CubeSmart Products & Services
Personal Self-Storage
CubeSmart rents storage units to individuals who need extra space for furniture, boxes, household goods, seasonal items, appliances, and other belongings.
Unit sizes range from small lockers and 5-by-5 spaces to larger units that can accommodate the contents of multi-room homes.
Climate-Controlled Storage
Many CubeSmart locations offer climate-controlled units intended to help protect temperature-sensitive items.
At the end of 2025, climate-controlled units were available at 560 owned stores, representing about 84.6% of CubeSmart’s owned property network.
Business Storage
CubeSmart offers storage for businesses that need space for inventory, supplies, equipment, documents, promotional materials, or other commercial property.
Selected locations also provide workstations, shelving, delivery acceptance, loading docks, electricity, and other features useful for commercial customers.
National Accounts
CubeSmart offers national-account solutions for companies that need storage across multiple markets.
The service can provide centralized coordination and unified billing for storage rentals at multiple facilities.
Commercial Storage Spaces
Selected facilities offer commercial spaces that go beyond traditional storage units.
Options can include retail, office, warehouse, and flexible warehouse space depending on location.
Vehicle Storage
CubeSmart offers vehicle-storage options at participating locations.
Customers may store cars, motorcycles, work vehicles, or recreational vehicles depending on property configuration and availability.
RV Storage
Selected locations provide indoor, covered, or outdoor RV storage.
Availability, access hours, unit dimensions, and parking arrangements vary by facility.
Boat Storage
CubeSmart offers boat-storage options at participating facilities.
Customers may find covered, uncovered, or enclosed storage depending on the market and property.
Drive-Up Storage
Drive-up units allow customers to pull a vehicle directly up to the storage space for easier loading and unloading.
This can be particularly useful for bulky household items, inventory, tools, or frequent business access.
Month-to-Month Rentals
Many CubeSmart storage rentals operate on flexible month-to-month leases.
This structure can be useful for moving, renovations, temporary business needs, seasonal storage, and other short-term situations.
SmartRental
CubeSmart offers digital rental options that allow customers at qualifying locations to reserve and complete the storage-rental process without requiring a traditional in-person setup.
Participating properties promote same-day and contact-free rental capabilities.
Mobile App Access
Selected CubeSmart properties support remote gate, door, or elevator access through the CubeSmart mobile app.
Available functionality depends on the technology installed at the facility.
Online Reservations
Customers can search available units, compare sizes, review prices, and reserve storage through CubeSmart.com.
The company also offers telephone support through its Storage Experts team.
Packing Supplies
CubeSmart sells boxes, packing tape, bubble wrap, and other moving and storage supplies at many locations.
This allows customers to purchase packing materials while renting or accessing a unit.
Delivery Acceptance
Selected facilities can accept deliveries for storage customers.
This feature can be especially useful to business customers receiving inventory, merchandise, or supplies.
Handcarts and Dollies
Many locations provide handcarts and dollies to help customers transport belongings between vehicles and storage units.
Storage Protection Plans
Participating CubeSmart locations offer the SureSmart Protection Plan for qualifying stored property.
Terms, coverage, exclusions, and pricing depend on the selected plan and facility.
Military Discounts
Many CubeSmart locations offer a discount to active-duty military customers at move-in.
Current location pages commonly advertise a 5% military discount.
Online Bill Pay
CubeSmart allows customers to manage qualifying storage payments online.
A dedicated Bill Pay support number is also available.
CubeSmart Corporate Phone Numbers
Corporate Phone Number
610-535-5000.
Corporate Headquarters Number
610-535-5000
Headquarters Number
610-535-5000
Corporate Office Number
610-535-5000
Customer Service Number
1-844-248-3104
Customer Service Email
feedback@cubesmart.com.
Storage Quote Number
1-844-237-1891
Storage Reservations Number
1-844-237-1891
Facility Information Number
1-844-237-1891
Storage Experts Email
webleads@cubesmart.com.
Bill Pay Number
1-888-645-8236.
Local Store Number
Individual CubeSmart facilities maintain their own phone numbers.
Store Locator:
https://www.cubesmart.com/storage-facilities/
Investor Relations
Investor information is available through:
https://investors.cubesmart.com/
Investor Relations Corporate Number
610-535-5000
This is the listed corporate number associated with CubeSmart’s SEC-registered principal office.
Billing Number
For online payment assistance:
1-888-645-8236
Sales Number
For storage quotes and reservations:
1-844-237-1891
Toll-Free Customer Number
1-844-248-3104
Human Resources Number
CubeSmart does not prominently publish one universal applicant HR telephone number.
Careers:
https://careers.cubesmart.com/
Emergency / After-Hours Number
CubeSmart does not publish one nationwide public corporate emergency hotline.
Facility-specific urgent issues should be raised with the local store or appropriate emergency services depending on the situation.
How to Reach a Real Person at CubeSmart
For general support, call 1-844-248-3104 or email feedback@cubesmart.com. For a new unit, reservation, storage quote, or facility information, call 1-844-237-1891. Customers should have their facility address, unit number, account information, rental date, and any relevant payment details available before calling.
For problems involving a specific location, contact the store manager first. Store-level teams can typically address access, facility conditions, account issues, deliveries, payments, and unit-related questions. Corporate headquarters matters can be routed through 610-535-5000 at the Malvern office.
CubeSmart Headquarters & Corporate Office Address
CubeSmart’s current principal executive office is
CubeSmart
5 Old Lancaster Road
Malvern, PA 19355
United States
Corporate Phone: 610-535-5000.
Malvern Corporate Headquarters
5 Old Lancaster Road
Malvern, PA 19355
CubeSmart’s current SEC filings and corporate records continue to identify this address as its principal executive office.
Current CEO
Christopher P. Marr
Marr currently serves as:
President and Chief Executive Officer.
Current Business Structure
CubeSmart is:
Self-administered
and:
Self-managed
as a real estate investment trust primarily focused on self-storage.
Current Portfolio Scale
CubeSmart currently describes its overall platform as operating:
More than 1,500 self-storage properties
across the United States.
Owned Portfolio at Year-End 2025
At December 31, 2025:
662 owned or partially owned consolidated properties
48.4 million rentable square feet
88.1% occupied rentable square footage
and:
Approximately 399,000 customers.
Managed Portfolio
At December 31, 2025:
862 third-party managed stores
bringing the owned and managed system to:
1,524 properties.
Current Workforce
At December 31, 2025:
3,121 teammates
with:
2,618 property-level teammates
and:
503 headquarters-support employees.
Public Company Status
CubeSmart trades on the:
NYSE
Ticker:
CUBE.
How to File a Complaint Against CubeSmart
Customers filing a complaint about access, billing, rent changes, facility conditions, damage, customer service, security, unit availability, a reservation, or another CubeSmart issue should keep their rental agreement, store address, unit number, transaction history, photographs where relevant, and previous correspondence before escalating.
Step 1: Contact the CubeSmart Facility
Start with the CubeSmart location where the issue occurred and ask to speak with the General Manager or store teammate responsible for the property. Provide your unit number, rental details, dates, receipts, and a clear explanation of what happened. If the issue involves access, facility maintenance, billing, deliveries, or another location-specific concern, the local team is often best positioned to investigate. Keep the employee’s name and notes from the conversation.
Step 2: Contact CubeSmart Customer Service
If the store does not resolve the problem, call 1-844-248-3104 or email feedback@cubesmart.com. Provide the location address, unit number, prior store contacts, billing or reservation information, and a concise timeline. Explain clearly what remains unresolved and what outcome you are requesting. Keep copies of emails and any reference number or follow-up commitment.
Step 3: Use the Appropriate Billing or Reservation Channel
For payment-related concerns, call 1-888-645-8236. For storage quotes, reservation issues, or facility information, use 1-844-237-1891. Using the specialized support channel can help direct the complaint to the team with the correct account information.
Step 4: Send Formal Written Correspondence to CubeSmart Headquarters
For a serious unresolved complaint, written correspondence can be sent to CubeSmart, 5 Old Lancaster Road, Malvern, PA 19355. Include your full contact information, store location, unit number, dates, payment or reservation records, previous complaint history, and a chronological explanation. Attach copies rather than original documents and clearly state the resolution requested. CubeSmart’s current SEC filings confirm this address as its principal executive office.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the matter remains unresolved, the correct external process depends on the complaint and the state where the storage facility is located. Consumer-contract or billing complaints may be raised with the applicable state Attorney General or consumer-protection agency, payment disputes can involve the card issuer, and disputes involving stored-property liens or auctions may be governed by state self-storage laws. Keep the lease, notices, billing records, photographs, correspondence, and CubeSmart responses before escalating.
