Sunglass Hut Headquarters & Corporate Office

About Sunglass Hut

Sunglass Hut is a global specialty retailer focused on premium sunglasses, fashion eyewear, performance eyewear, smart glasses, and related accessories. The business began in 1971 as a small family-operated kiosk at Dadeland Mall in Miami, Florida. From that single location, Sunglass Hut expanded into shopping malls, airports, shopping districts, department-store concessions, outlet centers, and online retail markets around the world.

Today, Sunglass Hut operates 3,000+ stores worldwide and sells products from major eyewear and luxury brands. Its assortment commonly includes Ray-Ban, Oakley, Prada, Versace, Burberry, Persol, Michael Kors, Coach, Dolce & Gabbana, and other fashion and performance brands, with exact availability differing by store and market. Sunglass Hut also participates in newer eyewear categories such as AI-enabled and connected glasses sold through EssilorLuxottica’s broader brand and technology ecosystem.

Sunglass Hut is part of EssilorLuxottica, the global eyewear and vision-care group. EssilorLuxottica’s retail network includes approximately 20,000 stores across all group banners as of its latest 2025 reporting, while Sunglass Hut itself identifies more than 3,000 locations. The parent company is currently led by Chairman and CEO Francesco Milleri. In North America, Sunglass Hut’s Customer Care and major Luxottica retail support functions are centered at 4000 Luxottica Place, Mason, Ohio 45040.

Sunglass Hut Headquarters & Corporate Office Address

Current Headquarters

For U.S. consumer and retail-corporate correspondence, the most relevant current address is:

Sunglass Hut / Luxottica Retail North America, Inc.
4000 Luxottica Place
Mason, OH 45040
United States

Sunglass Hut’s official U.S. Customer Care page and privacy policy both identify the Mason address for Customer Care and Luxottica Retail North America.

Corporate Office

Luxottica Retail North America, Inc.
4000 Luxottica Place
Mason, OH 45040
United States

This is the key North American corporate and Customer Care location associated with Sunglass Hut. The ultimate parent, EssilorLuxottica, is a global group and maintains its own international corporate structure.

Mailing Address

Sunglass Hut Customer Care
4000 Luxottica Place
Mason, OH 45040
United States.

Other Important Address

For certain U.S. online returns, Sunglass Hut currently identifies

Luxottica After Sales Center – SGH.com
420 Westridge Parkway, Building 100
McDonough, GA 30253.

Customers should follow the return instructions issued for their specific order rather than mailing merchandise to this location without authorization.

Former / Historical Headquarters

Sunglass Hut originated in Miami, Florida, but its current North American Customer Care and Luxottica retail corporate functions are associated with Mason, Ohio. Older references that present Miami as the current corporate headquarters should therefore be treated as historical rather than current.

Quick Information

Corporate Phone Number

A distinct public Sunglass Hut corporate switchboard is not prominently advertised.

For U.S. Customer Care:

1-800-786-4527

also branded as:

1-800-SUNGLAS.

Customer Service Number

1-800-786-4527

Corporate Office Address

4000 Luxottica Place, Mason, OH 45040

Headquarters Address

4000 Luxottica Place, Mason, OH 45040

Email

Sunglass Hut uses its official online contact form for ordinary Customer Care rather than prominently publishing one general Customer Service email.

Privacy: privacyoffice@luxotticaretail.com.

Industry

Eyewear Retail, Sunglasses, Fashion Accessories, Smart Eyewear and E-Commerce

Founded

1971

The first Sunglass Hut opened as a kiosk in a Miami mall.

Number of Stores

3,000+ stores worldwide according to Sunglass Hut’s current careers information.

Corporate Office Hours

Current U.S. Customer Care hours published by Sunglass Hut are generally

Monday to Friday: 8:30 AM to 5:30 PM ET
Saturday: 9:00 AM to 5:30 PM ET
Sunday: Closed.

Website

https://www.sunglasshut.com/

Investor Relations

Sunglass Hut does not maintain standalone Investor Relations.

Parent company Investor Relations:

https://www.essilorluxottica.com/en/investors/

Careers Page

https://www.sunglasshut.com/us/sunglasses/careers

Sunglass Hut Products & Services

Designer Sunglasses

Sunglass Hut specializes in premium and designer sunglasses across multiple styles, materials, colors, and price points. The assortment is built around globally recognized luxury, fashion, lifestyle, and sports brands.

Ray-Ban Sunglasses

Ray-Ban is one of the most prominent brands sold by Sunglass Hut and is part of the wider EssilorLuxottica portfolio. Customers can shop classic silhouettes, newer designs, polarized lenses, and selected connected eyewear products.

Oakley Sunglasses

Sunglass Hut sells Oakley eyewear for sport, outdoor performance, and casual use. Product availability can include performance lenses, lifestyle frames, polarized options, and technology-enhanced eyewear.

Luxury Designer Eyewear

Stores carry products from luxury labels such as Prada, Versace, Burberry, Dolce & Gabbana, and other premium fashion houses. Brand assortment can differ by store, country, season, and available inventory.

Polarized Sunglasses

Customers can shop sunglasses equipped with polarized lenses designed to reduce reflected glare. Polarized options are available across multiple fashion and performance brands.

Prescription Sunglasses

Selected Sunglass Hut products and locations support prescription lens options. Prescription availability depends on frame compatibility, prescription requirements, market, and fulfillment service.

AI and Smart Glasses

Sunglass Hut increasingly participates in the connected-eyewear category. EssilorLuxottica continues expanding AI and smart-glasses partnerships, with selected technology-enabled eyewear sold through Sunglass Hut and other retail banners.

Online Shopping

Customers can purchase sunglasses, accessories, and qualifying products through SunglassHut.com. The online store supports product comparison, shipping, returns, order tracking, and in-store services in qualifying markets.

In-Store Shopping

Sunglass Hut operates thousands of physical locations in malls, airports, high streets, outlet centers, and other retail environments. Associates can assist customers with fit, style, lens features, brands, and product-care questions.

Store Pickup

Selected orders and markets support store-based fulfillment options. Availability depends on product inventory and participating retail location.

Returns and Exchanges

Sunglass Hut provides return and exchange options subject to its current policies and the purchase channel used. Online purchases can generally be processed through authorized mail-return procedures or participating stores where permitted.

Warranty Support

Sunglass Hut provides product-support pathways for qualifying manufacturing or product concerns. For many Luxottica brands, customers are routed through Luxottica’s dedicated after-sales support process.

Repair Services

Participating stores provide complimentary basic repair assistance and may sell replacement parts for qualifying frames. Service availability and exclusions depend on the product and type of damage.

Group Sales

Sunglass Hut supports qualifying group or bulk-purchase inquiries. Customers should contact Customer Care for current group-sales options and applicable terms.

Gift Cards

Customers can purchase Sunglass Hut gift cards and use them subject to current program terms. Gift-card acceptance, balance checks, and restrictions can vary by market.

Accessibility Support

Customers who require additional assistance due to a disability can contact:

1-855-LXACCESS

or

855-592-2237.

Sunglass Hut Corporate Phone Numbers

Corporate Phone Number

No standalone general corporate switchboard is prominently advertised specifically for Sunglass Hut.

Corporate Headquarters Number

For U.S. Customer Care and routing:

1-800-786-4527

Headquarters Number

1-800-786-4527

Corporate Office Number

No separate public Mason corporate-office switchboard is prominently promoted for ordinary consumers.

Customer Service Number

1-800-786-4527

Customer Support Number

1-800-SUNGLAS / 1-800-786-4527.

Toll-Free Number

1-800-786-4527

Sales Number

No universal separate retail-sales telephone number is published. Customers can shop online or contact an individual store.

Billing Number

No separate billing-only phone number is publicly promoted. Payment or refund concerns should begin with Customer Care.

Regional Office Number

Not publicly listed as a universal contact.

Branch Office Number

Individual Sunglass Hut stores have their own location-specific phone numbers.

International Number

For Canada:

1-800-786-9327

also branded as:

1-800-SUNWEAR.

Other markets maintain local customer-service channels.

Emergency / After-Hours Number

No public corporate emergency hotline is listed.

Investor Relations Number

Investor relations belong to EssilorLuxottica, not Sunglass Hut as a separate public company.

Media / Press Number

Sunglass Hut does not prominently publish a permanent general consumer-facing press line.

Human Resources Number

No universal public HR phone number is prominently published.

Careers

https://www.sunglasshut.com/us/sunglasses/careers

Reservations / Booking Number

Not generally applicable.

Accessibility Number

855-592-2237.

Privacy Number

1-800-776-4085

Privacy email:

privacyoffice@luxotticaretail.com.

Customer Care Fax

1-800-786-4327 is published on a current U.S. Customer Care page.

How to Reach a Real Person at Sunglass Hut

For most U.S. order, return, refund, warranty, product, store, or online-shopping questions, call 1-800-786-4527. Current Customer Care information lists weekday and Saturday support hours. Before calling, have the order number, store location, purchase date, item brand and model, payment information, and proof of purchase available. If the issue concerns a store transaction, the local store should often be contacted first because employees there can verify the purchase and inspect the product directly.

For warranty or after-sales issues involving Luxottica-manufactured products, Sunglass Hut may direct the customer into Luxottica’s dedicated warranty-support system. This is particularly important when an item requires inspection, replacement parts, or a formal product-quality determination. Customers should avoid mailing products anywhere until the company supplies the correct return authorization or instructions.

Privacy concerns should be directed to the Luxottica Retail North America Privacy Officer at 1-800-776-4085 or privacyoffice@luxotticaretail.com. Customers who need disability-related assistance can use 855-592-2237. These specialized contacts are more appropriate than ordinary Customer Care when the complaint specifically concerns privacy or accessibility.

How to File a Complaint Against Sunglass Hut

Complaints may involve an online order, damaged or defective eyewear, refund, exchange, store employee, warranty, delivery, payment, accessibility, privacy, or another retail experience. Before escalating, collect the receipt, order number, store location, item model, photographs if relevant, payment details, shipping records, and previous Customer Care correspondence.

Step 1: Contact Customer Service

Call 1-800-786-4527 or use the official Sunglass Hut Contact Us form. Explain what happened, provide your order or receipt information, identify the item involved, and state clearly whether you are seeking a refund, replacement, repair, exchange, or another resolution. Keep the representative’s name and any case reference.

Step 2: Contact the Relevant Department

For a store purchase, contact the store manager. Warranty concerns may need Luxottica After Sales, accessibility issues should use 855-592-2237, and privacy complaints should go to the Privacy Officer. Using the correct department reduces the chance that the complaint will simply be redirected later.

Step 3: Request Supervisor or Management Review

If the initial representative or store employee does not resolve the problem, ask for a manager or Customer Care supervisor. Provide the original case history, purchase records, photographs, and previous response. Explain what part of the earlier resolution was unsatisfactory and what outcome would reasonably settle the matter.

Step 4: Use the Company’s Written Complaint Channel

Submit the complaint through the official Contact Us form so a written record exists. For privacy disputes, email privacyoffice@luxotticaretail.com. Written complaints should be factual, chronological, and supported by copies of receipts or shipping records where relevant.

Step 5: Contact Corporate Headquarters

For a serious unresolved U.S. issue, send correspondence to Sunglass Hut Customer Care, 4000 Luxottica Place, Mason, OH 45040. Include the order number, store location, case references, dates, supporting evidence, and the resolution requested. Do not send original receipts or products unless instructed.

Step 6: Use the Specialized Complaint or Dispute Department

Product-quality complaints may require the formal Luxottica warranty channel, while privacy and accessibility concerns use separate specialist teams. If a dispute involves a gift card, prescription order, financing product, or other specialized service, follow the terms governing that product rather than relying solely on general Customer Care.

Step 7: File With the Appropriate Regulator

Regulatory escalation depends on the complaint. Privacy concerns can involve state privacy regulators or the relevant Attorney General, while accessibility matters may fall under applicable civil-rights laws. Product-safety concerns may be appropriate for the U.S. Consumer Product Safety Commission. The correct authority depends on what actually went wrong.

Step 8: Use Consumer Protection or Financial Dispute Options

For unresolved retail or advertising disputes, customers can consider the relevant state Attorney General or consumer-protection office. If the dispute concerns a card charge and the merchant process has failed to resolve it, the customer may also contact the card issuer or payment provider within applicable dispute deadlines.

Step 9: Consider Formal Legal or Arbitration Procedures

If the complaint involves substantial loss or unresolved legal rights, review the purchase terms, website terms, warranty terms, and any applicable dispute provisions. Formal claims may require pre-dispute notice, arbitration, small-claims proceedings, or litigation depending on the facts and governing agreement.