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- R+L Carriers
About R+L Carriers
R+L Carriers is a family-owned American freight transportation and logistics company headquartered in Wilmington, Ohio. The company provides less-than-truckload freight, truckload shipping, expedited transportation, cross-border freight, offshore shipping, air and ocean freight, warehousing, customs brokerage, supply-chain management, reverse logistics, and other logistics services. R+L Carriers currently describes itself as a global transportation provider with a broad U.S. service-center network.
The business began in 1965, when Ralph L. “Larry” Roberts I purchased a single truck and started hauling furniture. From that single vehicle, R+L expanded into a national and international transportation business. The company remains family-owned and operated, and its current official history states that its fleet has grown to more than 21,000 tractors and trailers.
R+L Carriers continues expanding its service-center network. During 2026 it opened or relocated major facilities in states including South Carolina, Kentucky, Alabama, and Michigan. Current company announcements continue to identify Wilmington, Ohio as the company’s base and corporate headquarters.
Quick Information
Corporate Phone Number
800-543-5589
This is the main current phone number prominently published by R+L Carriers for freight service, Customer Service, pickup requests, and shipping assistance.
Customer Service Number
800-543-5589
R+L Carriers uses this number as its primary freight Customer Service and general shipping contact.
Corporate Office Address
R+L Carriers
600 Gillam Road
Wilmington, OH 45177
United States
Headquarters Address
R+L Carriers
600 Gillam Road
Wilmington, OH 45177
United States
R+L’s current End-User License Agreement identifies 600 Gillam Road, Wilmington, Ohio 45177 as its official legal-notice address, and current company releases continue to identify Wilmington as the corporate headquarters.
General Website / Legal Contact: RLCWebContact@rlcarriers.com
Offshore Shipping: Offshore@rlcarriers.com
Offshore Quotes: OffshoreQuoteReque@rlcarriers.com.
Industry
Freight Transportation, Less-than-Truckload Shipping, Truckload, Logistics, Air Freight, Ocean Freight, Customs Brokerage, Warehousing and Supply Chain Management
Founded
1965
Founder:
Ralph L. “Larry” Roberts I.
Ownership
Privately held and family owned
R+L Carriers states that it has remained family-owned and operated since 1965.
Current Chief Operating Officer
Dusty Ruthven
Current 2026 R+L Carriers announcements identify Dusty Ruthven as Chief Operating Officer.
Fleet Size
21,000+ tractors and trailers
R+L’s official company history currently reports a fleet exceeding 21,000 tractors and trailers.
Number of Service Centers
R+L Carriers does not publish one simple current total on its main About page, but it continues to describe its network as one of the most comprehensive nationwide LTL service-center networks and expanded that network several times during 2026.
Corporate Office Hours
R+L Carriers does not prominently publish public walk-in hours for its Wilmington corporate headquarters.
Freight customers should call Customer Service or their local service center before visiting.
Website
Careers Page
R+L hires drivers, dockworkers, mechanics, operations employees, customer-service teams, office professionals, technology staff, and other transportation personnel nationwide.
Investor Relations
Not applicable in the conventional public-company sense.
R+L Carriers is privately held and family owned.
R+L Carriers Products & Services
R+L Carriers provides a broad mix of domestic freight transportation, cross-border services, international logistics, warehousing, customs, technology, and specialized freight solutions.
Less-than-Truckload Shipping
LTL shipping is one of R+L Carriers’ core services. It is designed for freight shipments that do not require an entire trailer, allowing multiple customers’ shipments to move efficiently through the carrier’s service-center network.
Truckload Shipping
R+L provides truckload transportation for larger shipments that require dedicated trailer capacity. Truckload options are part of the company’s broader domestic logistics portfolio.
Guaranteed Service
Guaranteed Service provides time-sensitive freight delivery with service commitments for qualifying shipments. Customers should confirm exact availability and terms for their origin and destination before shipping.
Expedited Shipping
R+L provides expedited transportation for shipments that need faster transit or higher service priority. Expedited options are available through its freight and logistics network.
Canada Shipping
R+L provides cross-border LTL service between the United States and Canada.
Its in-cab scanning technology can support cross-border documentation and pre-arrival processing.
Mexico Shipping
R+L offers cross-border freight service involving Mexico as part of its North American network.
Customers should confirm customs, documentation, transit, and service-center requirements before shipping.
Offshore Shipping
R+L offers service to destinations including Alaska, Hawaii, Puerto Rico, and other offshore markets through its transportation partnerships.
Current offshore support numbers include 888-575-2632 and 800-535-1983.
Domestic Air Cargo
R+L Global Logistics provides domestic air-freight transportation for time-sensitive shipments.
This service is part of the company’s broader logistics platform.
International Air Freight
R+L provides international air transportation for customers moving freight between global markets.
International services can be combined with customs and logistics support.
Ocean Freight
Ocean-freight services are available for international cargo requiring containerized transportation.
R+L supports both air and ocean solutions through its global logistics operations.
Air Charter Services
R+L offers air-charter solutions for specialized or urgent transportation requirements.
Charter service can provide additional flexibility for shipments that cannot move efficiently through standard scheduled air cargo.
Intermodal Transportation
Intermodal transportation combines multiple modes, commonly rail and truck, to move freight across longer distances.
R+L includes intermodal transportation within its domestic logistics portfolio.
Temperature-Controlled Transportation
R+L offers temperature-controlled logistics for qualifying commodities requiring controlled environmental conditions.
Customers should confirm temperature requirements and equipment availability in advance.
Hazmat Shipping
R+L provides hazardous-material transportation for qualifying freight.
Hazmat shipments must comply with applicable classification, documentation, packaging, and regulatory requirements.
Freeze Protection
Freeze Protection is designed for freight that could be damaged by freezing temperatures during transit.
The service can include thermal measures and routing considerations during colder conditions.
Liftgate Service
Liftgate service is available for locations without a traditional loading dock or forklift.
It can help move palletized freight between the trailer and ground level.
Final Mile Service
R+L provides final-mile delivery options for qualifying freight that needs delivery beyond conventional commercial dock-to-dock transportation.
Crating Solutions
R+L offers crating-related services for shipments requiring additional protective packaging.
These solutions can help reduce the risk of damage during handling and transit.
Load & Protect
Load & Protect is a value-added freight solution designed to reduce freight movement and potential damage inside trailers.
It is part of R+L’s specialized LTL service lineup.
Warehousing and Fulfillment
R+L Global Logistics provides warehousing and fulfillment services for businesses that need storage, inventory handling, distribution, and order-processing support.
Supply Chain Management
Supply-chain services can include transportation coordination, warehousing, inventory flow, and logistics planning.
These solutions are designed for customers with broader multi-stage logistics requirements.
Reverse Logistics
R+L provides reverse-logistics solutions for products moving back from customers, retailers, or end destinations through the supply chain.
Trade Show Logistics
Trade-show logistics supports exhibitors and businesses that need freight delivered to event venues according to strict move-in and move-out schedules.
R+L lists trade-show logistics within its specialized logistics portfolio.
Customs Brokerage
R+L provides customs brokerage and consulting for qualifying international shipments.
These services help customers manage import and export requirements and customs clearance.
Import and Export Services
Import and export support is available for companies moving products across international borders.
Services can be combined with air, ocean, customs, warehousing, and domestic freight transportation.
MyRLC
MyRLC is R+L Carriers’ online shipping-management platform.
Customers can use it for tools such as shipment tracing, rate quotes, pickup requests, bills of lading, and other account functions.
In-Cab Scanning
In-Cab Scanning allows drivers to scan Bills of Lading and delivery receipts at the point of transaction.
R+L states that customers can receive shipment-document visibility within minutes and get faster real-time tracing updates.
EDI
Electronic Data Interchange allows qualifying business customers to exchange shipment information electronically with R+L.
This can help automate freight data, status updates, and other logistics processes.
API Integration
R+L offers API capabilities for qualifying customers that want to connect shipping tools with their own business systems.
R+L Carriers Corporate Phone Numbers
Corporate Phone Number
800-543-5589
Corporate Headquarters Number
800-543-5589
R+L does not prominently publish a separate public switchboard distinct from its main freight-service line.
Customer Service Number
800-543-5589.
Freight Shipping Support
800-543-5589
Pickup Request Support
800-543-5589
Customers can also submit pickup requests online.
Rate Quote Support
800-543-5589
R+L’s FAQ also notes that rate quotes can be obtained through traffic departments and online tools.
Logistics Customer Service
866-314-7750
This number is published for R+L Global Logistics services including domestic, international, warehousing, and supply-chain solutions.
Offshore Shipping Support
888-575-2632
Email:
Offshore@rlcarriers.com.
Offshore Quote Number
800-535-1983
Email:
OffshoreQuoteReque@rlcarriers.com.
Freight Claims Number
R+L directs cargo claims primarily through its online Cargo Claims system rather than prominently publishing a separate national claims phone.
Written freight claims can be mailed to:
R+L Carriers
Attn: Freight Claims Department
P.O. Box 271
Wilmington, OH 45177-0271.
Legal Department Contact
RLCWebContact@rlcarriers.com
Legal correspondence:
R+L Carriers
600 Gillam Road
Attn: Legal Department
Wilmington, OH 45177.
Privacy Contact
RLCWebContact@rlcarriers.com.
Toll-Free Number
800-543-5589
Billing Number
R+L does not prominently publish one universal standalone Billing Department number.
Customers can use the main Customer Service line or the online Payment Center.
Sales Number
For general freight sales and account setup:
800-543-5589
Global Logistics:
866-314-7750
Regional Office Number
R+L uses individual local service centers rather than one universal regional-office number.
Customers can locate the correct service center through the company’s Coverage tools.
Local Service Center Number
Service-center phone numbers vary by city and terminal.
Use R+L’s official Coverage and Service Center directory.
International Number
International freight support is handled through R+L Global Logistics.
Main Logistics number:
866-314-7750
Emergency / After-Hours Number
R+L does not publish one general corporate emergency hotline.
Shipment emergencies should be handled through Customer Service or the applicable service center.
Investor Relations Number
Not applicable.
R+L Carriers is privately held.
Human Resources Number
R+L does not publish one universal applicant HR number for all terminals.
Careers:
How to Reach a Real Person at R+L Carriers
For most freight questions, call 800-543-5589. Have your PRO number, Bill of Lading number, pickup location, delivery destination, account information, and shipment details ready. R+L also provides its online Contact Form and MyRLC account tools for shipment tracing, pickups, rate quotes, and documents.
For logistics matters involving warehousing, air freight, ocean freight, customs, intermodal, truckload, or supply-chain management, use 866-314-7750. Offshore customers should use 888-575-2632 or 800-535-1983, depending on whether they need service assistance or a quote.
R+L Carriers Headquarters & Corporate Office Address
R+L Carriers’ current corporate headquarters is
R+L Carriers
600 Gillam Road
Wilmington, OH 45177
United States
Current legal terms use this address for formal notices, and company news releases continue to identify Wilmington, Ohio as R+L’s corporate headquarters.
Wilmington Corporate Headquarters
600 Gillam Road
Wilmington, OH 45177
R+L Carriers originated in Ohio and has remained headquartered in Wilmington as its national freight network has expanded.
Founder
Ralph L. “Larry” Roberts I
The business began with one truck in:
1965.
Current Ownership
R+L Carriers remains:
Privately held
and:
Family owned and operated.
Current COO
Dusty Ruthven
Current 2026 company announcements identify him as Chief Operating Officer.
Fleet Scale
Current official company history states:
21,000+ tractors and trailers.
2026 Expansion
R+L continued to expand its freight network during 2026 with new or replacement service centers in markets such as:
Rock Hill, South Carolina
Georgetown, Kentucky
Birmingham, Alabama
Wayland, Michigan.
Current Business Scope
R+L’s current transportation network covers:
LTL Freight
Truckload
Expedited Shipping
Cross-Border Freight
Air Freight
Ocean Freight
Warehousing
Customs Brokerage
Supply Chain Management
and other logistics services.
How to File a Complaint Against R+L Carriers
Customers may need to file a complaint involving delayed freight, damaged goods, lost freight, billing, pickup failures, delivery problems, driver interactions, service-center issues, or another transportation matter. Keep the PRO number, Bill of Lading, invoice, delivery receipt, photos, shipment dates, and prior correspondence before escalating.
Step 1: Contact R+L Carriers Customer Service
Begin by calling 800-543-5589 and provide the shipment PRO number, origin, destination, pickup date, delivery information, and a clear description of the problem. Ask the representative to document the issue and explain the next action. For service delays, tracing, pickup problems, or delivery questions, the main Customer Service team or local service center will normally be the fastest starting point. Keep notes of representative names, dates, and any case information provided.
Step 2: Contact the Local Service Center or Operations Team
If the complaint involves a particular terminal, pickup, delivery route, or driver, request review by the appropriate service-center manager or operations team. Provide shipment documents and explain what was already discussed with Customer Service. Local management can often review dispatch records, handling information, delivery receipts, and freight status more directly than a general support representative.
Step 3: File a Formal Freight Claim When Cargo Is Lost or Damaged
For loss or damage complaints, use R+L’s official Cargo Claims process. The company requires documentation including the completed claim form, original freight bill or Bill of Lading, merchandise invoice, and repair documentation where applicable. Written claims can be sent to R+L Carriers, Attn: Freight Claims Department, P.O. Box 271, Wilmington, OH 45177-0271. Keep photographs, packaging, invoices, and inspection information until the claim is resolved.
Step 4: Send Formal Written Correspondence to R+L Headquarters
For a serious unresolved corporate complaint, send written correspondence to R+L Carriers, 600 Gillam Road, Wilmington, OH 45177. Legal correspondence can be marked Attn: Legal Department. Include the PRO number, account information, relevant service center, disputed charges or damages, previous complaint history, and copies of supporting documents. R+L also publishes RLCWebContact@rlcarriers.com for formal website and legal contact.
Step 5: Use the Appropriate External Process if Necessary
If the dispute remains unresolved, the next step depends on the nature of the shipment. Interstate trucking complaints can potentially involve the Federal Motor Carrier Safety Administration, while freight-loss or contract disputes may be governed by shipping agreements, tariffs, applicable federal transportation law, or commercial legal remedies. Hazardous-material or safety concerns can involve specialized transportation regulators. Preserve the Bill of Lading, freight bill, delivery receipt, photographs, claim documents, and all R+L responses before escalating.
