National Continental Insurance Headquarters & Corporate Office

About National Continental Insurance Company

National Continental Insurance Company is a property-and-casualty insurer that operates as part of the Progressive Insurance Group. It is not a standalone consumer brand with its own nationwide retail network in the same way as Progressive. Instead, National Continental is a regulated insurance underwriting company within Progressive’s group structure, with historical and current business tied particularly to commercial automobile and related property-and-casualty insurance. Progressive’s 2025 Form 10-K continues to list National Continental Insurance Company as a subsidiary.

National Continental is legally domiciled in New York and carries NAIC company code 10243. Current state insurance-regulator records identify the company as an active property-and-casualty carrier and place it within Progressive Group number 155. The company is licensed for multiple insurance lines, although its recent regulatory premium activity has been particularly associated with commercial automobile business.

Because National Continental operates within Progressive, policyholders and claimants generally use Progressive Commercial service and claims channels rather than a separate National Continental branded customer-service platform. Progressive Commercial provides 24/7 claim reporting, policy servicing, billing assistance, commercial auto support, truck claims specialists, and roadside assistance for qualifying policies.

Quick Information

Corporate Phone Number

440-461-5000

State insurance records list this number for National Continental or its Progressive corporate group operations.

Customer Service Number

800-444-4487

Progressive Commercial uses this number for commercial-policy changes, billing, and Customer Service.

Corporate Office Address

National Continental Insurance Company
P.O. Box 89490
Cleveland, OH 44143-2182
United States

Headquarters Address

National Continental is a Progressive Group insurer. Progressive’s current corporate headquarters is:

The Progressive Corporation
300 North Commons Boulevard
Mayfield Village, OH 44143
United States

Email

Progressive Commercial provides topic-based online email forms rather than one universal National Continental Customer Service email.

Industry

Property & Casualty Insurance, Commercial Auto Insurance and Commercial Vehicle Insurance

NAIC Number

10243

State of Domicile

New York

Parent Group

Progressive Group

NAIC Group Number

155

License Status

Active

Current state insurance records continue to identify National Continental Insurance Company as an active property-and-casualty insurer.

Website

https://www.progressive.com/

Careers Page

https://careers.progressive.com/

National Continental Insurance Company Products & Services

Commercial Auto Insurance

National Continental’s regulatory history is strongly associated with commercial automobile insurance, while Progressive Commercial provides the servicing platform policyholders use today. Commercial auto coverage is designed for vehicles used for business purposes and can include liability, physical damage, and optional protection tailored to the vehicle and operation.

Commercial Auto Liability

Commercial auto liability coverage can help protect an insured business when a covered driver is legally responsible for bodily injury or property damage arising from vehicle use. Regulatory records specifically identify commercial auto liability as one of National Continental’s recent premium and claims categories.

Property Damage Liability

Property damage liability can respond when an insured commercial vehicle damages another person’s vehicle or property and the insured is legally responsible. Coverage details, limits, exclusions, and deductibles depend on the policy issued.

Bodily Injury Liability

Bodily injury liability addresses qualifying injuries to other people resulting from a covered accident for which the insured is legally liable. National Continental’s regulatory loss data includes commercial-auto bodily injury liability activity.

Commercial Truck Insurance

Through Progressive Commercial’s servicing platform, commercial truck operators can access coverage for heavy trucks and specialized commercial vehicles. Progressive uses truck-specific claims specialists trained in heavy vehicle damage and repair, which can be particularly valuable for businesses where vehicle downtime directly affects revenue.

Physical Damage Coverage

Commercial vehicle physical damage protection can include collision and comprehensive coverage for insured vehicles. Coverage can help pay for qualifying repair or replacement costs after covered accidents, theft, weather events, vandalism, or other covered losses.

Collision Coverage

Collision coverage generally helps pay for damage to an insured vehicle after a collision with another vehicle or object, subject to the policy terms and deductible. Commercial customers can work with Progressive’s repair-network services or select another repair facility.

Comprehensive Coverage

Comprehensive coverage can apply to qualifying non-collision losses such as theft, vandalism, weather, animal strikes, and certain other damage. Exact coverage depends on the policy and applicable endorsements.

Rental Reimbursement

Qualifying commercial policies can include Rental Reimbursement, which helps pay for temporary replacement transportation when a covered vehicle is unavailable because of a covered comprehensive or collision claim. Progressive states that available daily limits vary by vehicle class and policy.

Roadside Assistance

Progressive Commercial offers roadside assistance for qualifying commercial vehicles. Services can include help with flat tires, towing, and certain breakdown situations, while availability and specific coverage depend on vehicle type and state.

Heavy Truck Roadside Assistance

Heavy Truck Roadside Assistance is offered in selected states for larger commercial vehicles. Businesses can add qualifying coverage through Progressive Commercial, and specialized roadside providers assist with towing or other roadside needs.

Commercial Claims Service

Commercial auto claims can be reported online or by phone 24/7. Progressive states that a claims representative typically contacts the customer by the end of the business day and can assist with vehicle inspections, repairs, towing, and other immediate needs.

Truck Claims Specialists

Progressive’s commercial truck claims representatives receive training tailored to heavy trucks and specialized equipment. These claims professionals can coordinate inspections, towing, repairs, and other claim needs, reducing the number of different vendors and representatives a business owner must manage.

Commercial Repair Network

Commercial insureds can use Progressive’s repair network or select their own repair facility. Network facilities must meet Progressive’s quality and repair-management standards, and qualifying managed repairs can include a limited lifetime guarantee for as long as the insured owns or leases the vehicle.

Policy Management

Commercial customers can manage qualifying policies online and contact Progressive Commercial to add or remove drivers and vehicles, pay bills, update policy information, and ask coverage questions. Customer Service is available seven days a week, with extensive weekday and weekend operating hours.

Online Claims Tracking

Policyholders and claimants can report and track qualifying claims through Progressive’s online systems. This gives commercial customers an alternative to repeated phone calls when they only need claim-status information.

National Continental Insurance Company Corporate Phone Numbers

Corporate Phone Number

440-461-5000

Progressive Corporate Phone Number

440-461-5000

Commercial Customer Service Number

800-444-4487

This line handles policy changes, billing, and general commercial insurance questions.

Commercial Claims Number

800-776-4737

Commercial auto claims can be reported 24/7.

Commercial Quote Number

888-806-9598

Spanish Customer Service and Claims

888-505-5250

Heavy Truck Roadside Assistance Sales / Add Coverage

877-776-2436

Investor Relations Public Financial Information

440-395-2298

Investor Relations Financial Questions

440-395-2222

Media Relations Number

440-395-0803

Current Progressive media contact listed on Progressive Commercial is Jeff Sibel.

Billing Number

800-444-4487

Policy Change Number

800-444-4487

Toll-Free Claims Number

800-776-4737

Human Resources Number

National Continental does not maintain a separately promoted applicant HR line. Careers are handled through Progressive:

https://careers.progressive.com/

How to Reach a Real Person at National Continental Insurance Company

Because National Continental Insurance Company is part of the Progressive Group, most policyholder contact should begin through Progressive Commercial rather than trying to locate a separate National Continental call center. Call 800-444-4487 for policy, payment, billing, driver, vehicle, or coverage questions. Progressive Commercial says representatives are available seven days a week, including extended and overnight hours.

For a claim, call 800-776-4737, which is available 24 hours a day. Commercial and heavy-truck claims are handled by specialists who can help coordinate inspections, towing, repairs, and rental arrangements where coverage applies. Have the National Continental or Progressive policy number, insured business name, vehicle information, date and location of loss, driver details, and any police-report information ready before calling.

National Continental Insurance Company Headquarters & Corporate Office Address

National Continental Mailing Address

P.O. Box 89490
Cleveland, OH 44143-2182
United States

Progressive Corporate Headquarters

300 North Commons Boulevard
Mayfield Village, OH 44143
United States

New York Regulatory Company Address

1 Corporate Drive, Suite 201
Bohemia, NY 11716
United States

How to File a Complaint Against National Continental Insurance Company

Before escalating a complaint, identify the exact insurer listed on the declarations page. If the policy names National Continental Insurance Company, keep the policy number, claim number, correspondence, payment records, adjuster information, loss documents, repair estimates, photographs, and a timeline of all previous contacts.

Step 1: Contact Progressive Commercial Customer Service

For a policy, billing, cancellation, premium, or coverage concern, call 800-444-4487. Explain that the policy is underwritten by National Continental Insurance Company and provide the policy number so the representative can locate the correct record.

Step 2: Contact the Claims Department

For claim handling, call 800-776-4737. Ask for the claim representative assigned to the file and explain the specific unresolved issue, such as delay, valuation, repair process, coverage determination, or communication.

Step 3: Request a Claims Supervisor

If the assigned adjuster cannot resolve the issue, request review by a claims supervisor. Provide a concise written timeline and identify exactly which part of the claim decision or service remains disputed.

Step 4: Request Written Coverage or Claim Explanations

For disagreements over coverage, valuation, deductible, or payment, ask Progressive or National Continental to provide the relevant decision and policy basis in writing. Written explanations are important if the complaint later needs to be reviewed by a state regulator or attorney.

Step 5: Send Written Correspondence to National Continental

Formal correspondence may be directed to National Continental Insurance Company, P.O. Box 89490, Cleveland, OH 44143-2182. Include the policy and claim numbers, your contact information, previous communications, and the specific resolution requested.

Step 6: Escalate Through Progressive Corporate Channels

If ordinary Commercial Customer Service cannot resolve a serious issue, use Progressive’s corporate contact structure at 300 North Commons Boulevard, Mayfield Village, OH 44143, or call 440-461-5000 for corporate routing.

Step 7: File With the State Department of Insurance

Insurance complaints can generally be filed with the insurance regulator in the state where the policy was issued or where the insured resides. National Continental is an active regulated insurer, and state departments of insurance can review certain claim-handling, policy, billing, and market-conduct concerns.

Step 8: Escalate Commercial Disputes Through Appropriate Legal Channels

Complex commercial disputes involving significant losses, policy interpretation, liability, or coverage may require advice from a licensed insurance attorney or other qualified professional. Preserve the complete policy, endorsements, notices, claim file correspondence, and supporting business-loss documents.

Step 9: Maintain a Complete Documentation File

Keep copies of the declarations page, endorsements, premium invoices, claims correspondence, adjuster notes, photographs, repair estimates, payments, denial letters, and regulator submissions. Insurance disputes often depend heavily on exact policy language and documented timelines, so organized records materially improve the complaint process.