Mercy Health Headquarters & Corporate Office

About Mercy Health

Mercy Health is a large Catholic nonprofit healthcare system serving communities throughout Ohio and Kentucky. Its operations include hospitals, primary-care practices, urgent-care centers, physician groups, emergency departments, cancer programs, cardiovascular care, orthopedics, behavioral health, women’s health, virtual medicine, rehabilitation, home health, hospice, medical education, and numerous specialty services. Mercy Health currently reports nearly 35,000 employees and more than 600 points of care across its operating regions.

Mercy Health’s roots extend through Catholic healthcare organizations and religious communities that established hospitals and healthcare ministries across Ohio. The modern Mercy Health organization was formed in 1986, and its historic sponsoring congregations include the Sisters of Mercy and other Catholic religious communities. A major corporate change occurred in 2018, when Mercy Health and Bon Secours Health System combined to form Bon Secours Mercy Health.

Today Mercy Health operates as the Ohio and Kentucky care-delivery brand within Bon Secours Mercy Health. Bon Secours Mercy Health is headquartered in the Cincinnati area and is led by President and CEO John M. Starcher, Jr. Mercy Health’s Ohio operations are led by Dr. John Luellen, Mercy Health State President for Ohio. The broader parent ministry currently reports approximately 60,000 associates, more than 1,200 direct healthcare sites, 14 million patient encounters, and about $14 billion in annual net operating revenue.

Mercy Health Headquarters & Corporate Office Address

Current Headquarters

Bon Secours Mercy Health
4600 McAuley Place, Suite 100
Blue Ash, OH 45242
United States

This is the current headquarters address published by Bon Secours Mercy Health, the parent organization of Mercy Health.

Corporate Office

Mercy Health / Bon Secours Mercy Health
4600 McAuley Place
Blue Ash, OH 45242
United States

Mercy Health corporate functions operate within the Bon Secours Mercy Health structure. Specific departments can use different suites at McAuley Place, so correspondence should include the relevant department whenever possible.

Civil Rights and Accessibility Address

Bon Secours Mercy Health Civil Rights Coordinator
4600 McAuley Place, Suite 600
Cincinnati, OH 45242

This address is specifically published for nondiscrimination and accessibility concerns and should not replace the general headquarters address.

Billing Mailing Address

For qualifying Mercy Health bill payments:

P.O. Box 740405
Cincinnati, OH 45274-0405.

Quick Information

Corporate Phone Number

513-952-5000

This is the current Bon Secours Mercy Health headquarters number.

Customer Service Number

Hospital billing and customer service

855-732-0138

Doctor-office billing

888-696-3541.

Corporate Office Address

4600 McAuley Place, Suite 100, Blue Ash, OH 45242

Headquarters Address

4600 McAuley Place, Suite 100, Blue Ash, OH 45242

Email

Privacy: Privacy@BSMHealth.org
Compliance: emailCompliance@BSMHealth.org

Mercy Health does not publish one universal general patient-service email covering all facilities.

Industry

Healthcare, Hospitals, Physician Services, Outpatient Care and Nonprofit Health Services

Founded

Modern Mercy Health was formed in 1986, with predecessor Catholic healthcare ministries extending much further back.

Number of Employees

Mercy Health reports nearly 35,000 employees across Ohio and Kentucky, while Bon Secours Mercy Health reports approximately 60,000 associates worldwide.

Number of Locations

Mercy Health reports 600+ points of care across Ohio and Kentucky.

Corporate Office Hours

Headquarters walk-in hours are not publicly promoted. Hospital billing Customer Service is generally available Monday through Friday during published business hours.

Website

https://www.mercy.com/

Investor Relations / Careers Page

Financial Information: https://bsmhealth.org/financial-information/

Careers: https://www.mercy.com/about-us/careers

Mercy Health Products & Services

Primary Care and Family Medicine

Mercy Health provides family medicine, internal medicine, pediatrics, preventive screenings, vaccinations, chronic-disease management, annual wellness visits, and referrals to specialty care. Its primary-care practices operate throughout Ohio and Kentucky and connect patients with the wider Mercy Health network.

Emergency Care

Mercy Health operates hospital emergency departments for serious illnesses, injuries, stroke symptoms, heart attacks, trauma, and other medical emergencies. Emergency departments are supported by hospital-based imaging, laboratory, surgical, and specialty services.

Urgent Care

Urgent-care and walk-in services treat non-life-threatening medical problems such as minor injuries, infections, respiratory symptoms, sprains, and other conditions requiring timely treatment without a traditional emergency-room visit.

Virtual Visits

Same-day video visits are currently available 24/7, including holidays, for eligible Mercy Health patients in Ohio and Kentucky. Patients can connect with providers through MyChart for appropriate non-emergency conditions.

Heart and Vascular Care

Mercy Health provides cardiology, cardiac imaging, electrophysiology, interventional cardiology, cardiovascular surgery, vascular surgery, cardiac rehabilitation, heart-failure care, and preventive cardiology. Services range from non-invasive testing through complex surgical treatment.

Cancer Care and Oncology

Mercy Health provides medical oncology, chemotherapy, radiation oncology, cancer surgery, hematology, clinical research, breast cancer services, and supportive treatment. Specific cancer programs and specialists vary by region.

Orthopedics and Sports Medicine

Orthopedic services include joint care, sports medicine, spine care, foot and ankle treatment, hand and upper-extremity care, fracture treatment, rehabilitation, and surgical procedures. Mercy Health uses both non-surgical and minimally invasive approaches where clinically appropriate.

Women’s Health

Mercy Health offers obstetrics, gynecology, maternity care, reproductive health services, breast care, women’s preventive medicine, and high-risk pregnancy support in participating markets.

Pediatrics

Pediatric care includes primary pediatrics, pediatric specialty services, diagnostic services, and hospital-based care for children. Available pediatric programs vary by region and facility.

Behavioral and Mental Health

Mercy Health provides behavioral and mental-health assessment and treatment through outpatient, inpatient, and integrated-care programs. Services can include psychiatric treatment, counseling, and support for substance-use conditions.

Neurosciences

Mercy Health provides neurology, neurosurgery, stroke care, spine services, and treatment for neurological disorders. Selected hospitals offer advanced imaging, surgical, and rehabilitation services for complex neurological conditions.

Rehabilitation and Physical Therapy

Rehabilitation services include physical therapy, occupational therapy, speech therapy, inpatient rehabilitation, and condition-specific recovery programs following surgery, injury, stroke, or serious illness.

Home Health and Hospice

Mercy Health provides home-based clinical services and hospice or palliative-care support in participating regions. These programs help patients receive appropriate care outside a traditional hospital environment.

Medical Imaging

The system provides X-rays, CT scans, MRI, ultrasound, mammography, cardiac imaging, and other diagnostic imaging services through hospitals and outpatient locations.

MyChart

Mercy Health MyChart provides access to appointments, test results, healthcare-team communication, billing, prescription-related functions, and virtual care. MyChart technical support is available through a dedicated Help Desk.

Mercy Health Corporate Phone Numbers

Corporate Phone Number

513-952-5000

Corporate Headquarters Number

513-952-5000

Headquarters Number

513-952-5000

Corporate Office Number

513-952-5000

Customer Service Number

Hospital Customer Service

855-732-0138.

Customer Support Number

Doctor-office billing

888-696-3541

Hospital billing

855-732-0138.

Toll-Free Number

855-732-0138

Sales Number

Not applicable in the conventional retail sense.

Billing Number

Hospital Billing: 855-732-0138
Doctor Billing: 888-696-3541.

Regional Office Number

Mercy Health uses regional leadership and facility-specific contacts rather than a single regional phone number.

Branch Office Number

Individual hospitals, physician practices, and outpatient sites have their own phone numbers.

International Number

Not applicable for routine Mercy Health patient care in Ohio and Kentucky.

Emergency / After-Hours Number

911 for medical emergencies.

Same-day virtual visits are available 24/7 for appropriate non-emergency conditions.

Investor Relations Number

Mercy Health is nonprofit and does not have conventional public shareholders. Financial and bond disclosure materials are published through Bon Secours Mercy Health’s financial-information platform.

Media / Press Number

Media contacts are handled through Bon Secours Mercy Health and Mercy Health regional communications teams rather than one universal patient-service phone number.

Human Resources Number

877-692-7780

This is the Bon Secours Mercy Health HR Service Center number for current and former associates.

MyChart Technical Support

844-552-4278

Civil Rights / Accessibility Number

833-276-4571

TTY

711.

How to Reach a Real Person at Mercy Health

For hospital billing or general hospital-visit Customer Service, call 855-732-0138. For billing connected with a physician-office visit, call 888-696-3541. Because Mercy Health is a large regional healthcare network, the best contact for a clinical question is usually the hospital, physician office, or department that actually provided the care rather than the corporate headquarters.

Have the patient’s name, date of birth, account or guarantor number, date of service, hospital or practice name, insurance information, and any existing case number ready. If the concern involves medical care or patient experience, ask to speak with the Practice Manager, Patient Representative, Nursing Leadership, or other facility-level management rather than treating the matter as a billing question.

MyChart login and technical problems should use 844-552-4278. Complaints involving discrimination or accessibility should use the dedicated Civil Rights Coordinator at 833-276-4571, while privacy issues can be directed to Privacy@BSMHealth.org.

How to File a Complaint Against Mercy Health

Mercy Health complaints can involve patient care, hospital conditions, billing, physician-office experiences, privacy, accessibility, discrimination, medical records, communication, or another healthcare matter. Before escalating, collect the date and place of service, patient account information, provider names, bills, insurance correspondence, photographs where relevant, medical-record details, and previous complaint case numbers.

Step 1: Contact Customer Service

For hospital billing or service concerns, call 855-732-0138. Physician-office billing questions can use 888-696-3541. Explain the disputed charge or service clearly and request that the representative document the matter. Keep the representative’s name, date, and any case or reference number.

Step 2: Contact the Relevant Department

For clinical care complaints, contact the hospital Patient Representative, Nursing Leadership, or the medical practice where care was provided. Mercy Health specifically recommends contacting the Practice Manager or Administrator when the issue occurred in a physician-office setting.

Step 3: Request Supervisor or Management Review

If front-line staff cannot resolve the concern, ask for a Patient Representative, department leader, Practice Manager, hospital administrator, or billing supervisor. Provide a concise written timeline and identify what resolution you believe would appropriately address the complaint.

Step 4: Use the Company’s Written Complaint Channel

Mercy Health provides online contact and complaint pathways for patient concerns. Privacy matters can be submitted through the Bon Secours Mercy Health Compliance and Privacy Concern process or emailed to Privacy@BSMHealth.org. Written documentation is especially important for disputed billing, privacy issues, discrimination concerns, and quality-of-care complaints.

Step 5: Contact Corporate Headquarters

For a serious unresolved system-level matter, correspondence can be sent to Bon Secours Mercy Health, 4600 McAuley Place, Suite 100, Blue Ash, OH 45242. Include patient information sufficient to identify the case, but avoid unnecessary sensitive information in ordinary unencrypted correspondence. Attach copies rather than original records.

Step 6: Use the Specialized Complaint or Dispute Department

Mercy Health provides specialized channels for several complaint categories. Privacy concerns can use Privacy@BSMHealth.org, compliance issues can use the confidential compliance reporting process, and discrimination or accessibility complaints can be directed to 833-276-4571 or Section1557@bsmhealth.org.

Step 7: File With the Appropriate Regulator

Ohio hospital-care complaints can be submitted to the Ohio Department of Health, which Mercy Health lists at 800-342-0553. Quality-of-care concerns may also be reported to The Joint Commission at 800-994-6610. Privacy or discrimination matters may be filed with the U.S. Department of Health and Human Services Office for Civil Rights.

Step 8: Use Consumer Protection or Financial Dispute Options

Billing disputes may also involve the patient’s insurer, Medicare, Medicaid, employer health plan, or other payer depending on the coverage involved. Patients should compare the provider bill with the insurer’s Explanation of Benefits and use applicable insurance appeal rights before treating every disputed amount as a general consumer complaint.

Step 9: Consider Formal Legal or Arbitration Procedures

For significant unresolved matters, particularly those involving alleged medical negligence, serious financial disputes, or contractual issues, consider obtaining independent legal advice about applicable rights and deadlines. Healthcare disputes can involve state-specific medical malpractice procedures, insurance appeals, administrative remedies, or court proceedings. Preserve complete medical records, billing statements, correspondence, and complaint responses before pursuing formal action.