LensCrafters Headquarters & Corporate Office

About LensCrafters

LensCrafters is one of North America’s largest optical retail and eye-care brands. The company sells prescription eyeglasses, lenses, sunglasses, contact lenses, and optical accessories while also helping customers schedule eye examinations with independent or affiliated eye-care professionals. Its retail model combines eyewear selection, prescription services, lens technology, insurance support, and in many stores on-site optical laboratory capabilities designed to improve turnaround times.

LensCrafters was founded in 1983 in Florence, Kentucky. The concept became known for its promise of delivering quality prescription eyewear quickly, including its historically influential one-hour service model. Luxottica acquired LensCrafters in 1995, creating a closer connection between optical retail, eyewear manufacturing, and lens technology. Following the merger that formed EssilorLuxottica, LensCrafters became part of the world’s largest integrated vision-care and eyewear group.

Today, LensCrafters operates more than 1,000 stores across the United States, Canada, and Puerto Rico. The brand is part of EssilorLuxottica, whose global workforce exceeds 200,000 people. In 2026, LensCrafters also opened a new Vision & Eye Health Center in Pennsylvania as part of EssilorLuxottica’s strategy to integrate traditional optical retail with more advanced diagnostics and medical eye-care services.

Quick Information

Corporate Phone Number

LensCrafters does not prominently publish a separate public corporate switchboard distinct from Customer Service.

For customer routing

1-877-753-6727

Customer Service Number

1-877-753-6727

Current hours

Monday to Friday: 8:30 AM to 5:30 PM ET
Saturday: 9:00 AM to 5:30 PM ET
Sunday: Closed.

Corporate Office Address

LensCrafters, Inc.
4000 Luxottica Place
Mason, OH 45040
United States

Headquarters Address

LensCrafters, Inc.
4000 Luxottica Place
Mason, OH 45040
United States

Email

LensCrafters uses an online email contact form rather than prominently publishing one universal Customer Service email address.

Industry

Optical Retail, Vision Care, Eyewear, Prescription Lenses, Sunglasses, Contact Lenses and Eye Exams

Founded

1983

First store

Florence, Kentucky.

Number of Employees

LensCrafters does not publish a separate current brand-only workforce figure. Parent company EssilorLuxottica has 200,000+ employees worldwide.

Number of Stores

1,000+ stores

across the United States, Canada, and Puerto Rico.

Corporate Office Hours

Public walk-in corporate-office hours are not prominently listed.

Website

https://www.lenscrafters.com/

Careers Page

https://careers.essilorluxottica.com/

Investor Relations

LensCrafters does not maintain standalone Investor Relations. Financial and shareholder matters belong to parent company EssilorLuxottica.

LensCrafters Products & Services

Prescription Eyeglasses

LensCrafters sells complete prescription eyewear packages that combine frames and corrective lenses. Customers can choose from a broad range of frame brands, materials, price points, shapes, and prescription-lens configurations, with eligible vision-insurance benefits applied in-store or online.

Prescription Lenses

Lens options can include single-vision, progressive, multifocal, high-index, photochromic, anti-reflective, blue-violet-light filtering, and other specialized technologies. Parent company EssilorLuxottica also owns major lens technologies and brands, giving LensCrafters access to a broad integrated lens portfolio.

Designer Frames

LensCrafters carries premium and designer eyewear from both EssilorLuxottica-owned and licensed brands. Availability varies by location, but customers can generally shop fashion, luxury, performance, and everyday optical frames across multiple price ranges.

Sunglasses

The company sells prescription and non-prescription sunglasses, including designer, sport, polarized, and lifestyle options. Sunglasses can be fitted with prescription lenses when supported by the selected frame and prescription.

Contact Lenses

Customers can purchase contact lenses based on a valid prescription and availability. Contact-lens services may include ordering, prescription verification, fitting support, and access to major lens manufacturers.

Eye Exams

LensCrafters locations commonly work with independent or affiliated optometrists to provide comprehensive eye examinations. Customers can schedule appointments online and may be able to apply eligible insurance benefits during the booking or checkout process.

Vision Insurance Processing

LensCrafters accepts many major vision-insurance plans and provides tools for customers to check benefits before purchasing. Customers with out-of-network coverage may also be able to submit claims directly to their insurer for reimbursement.

In-Store Optical Labs

Many LensCrafters locations use in-store optical laboratory capabilities to manufacture, edge, fit, or adjust lenses. This infrastructure helped build the brand’s reputation around faster prescription-eyewear fulfillment.

Eyewear Adjustments

Stores generally provide frame adjustments, fitting assistance, and related after-purchase support. Customers experiencing discomfort, alignment problems, or minor fit issues can usually return to a store for evaluation.

Purchase Care

LensCrafters offers post-purchase support and protection options for qualifying eyewear. Specific protection terms, coverage periods, and exclusions depend on the product and current purchase-care program.

Online Shopping

Customers can browse frames, sunglasses, lens options, and selected vision-care products through LensCrafters.com. Online tools can also help customers check insurance benefits, locate stores, and schedule eye examinations.

Vision & Eye Health Center

In 2026, EssilorLuxottica opened a new LensCrafters Vision & Eye Health Center in Exton, Pennsylvania. The concept brings optical retail, advanced diagnostics, medical eye services, and surgical-care coordination together in a more integrated model.

LensCrafters Corporate Phone Numbers

Corporate Phone Number

No separate public corporate switchboard is prominently published.

Corporate Headquarters Number

For general customer routing

1-877-753-6727

Headquarters Number

1-877-753-6727

Corporate Office Number

No separately verified public corporate-office number is prominently listed.

Customer Service Number

1-877-753-6727.

Customer Support Number

1-877-753-6727

Toll-Free Number

1-877-753-6727

Accessibility Support Number

1-855-592-2237

Also written as

1-855-LX-ACCESS.

Telecommunications Relay Service

711

Customers who use relay services can dial 711 to connect.

Sales Number

LensCrafters does not publish a separate universal Sales Department number. Purchases are handled in stores, online, and through Customer Service.

Billing Number

No separate nationwide billing-only number is prominently published. Billing and order questions should use 1-877-753-6727.

Regional Office Number

No universal regional-office number is publicly listed.

Branch Office Number

Individual LensCrafters stores publish their own local phone numbers.

International Number

LensCrafters uses market-specific channels in Canada and Puerto Rico rather than one universal international number.

Investor Relations Number

Not applicable at the LensCrafters level.

Human Resources Number

No universal public applicant HR number is prominently published.

How to Reach a Real Person at LensCrafters

Call 1-877-753-6727 during current Customer Service hours for online orders, eyewear purchases, prescription questions, returns, account access, insurance assistance, or general customer concerns. Have the order number, purchase date, prescription details, store location, insurance information, and product description available so the representative can locate the transaction more efficiently.

If the issue concerns an eye examination, prescription written by a doctor, medical diagnosis, or clinical service, start with the specific doctor’s office or LensCrafters location where the care was provided. Eye-care professionals may operate independently, so retail Customer Service may not be the proper department for clinical decisions or medical-record questions.

For accessibility problems using LensCrafters.com, call 855-592-2237. Customers can also use the official email form or chat. Current chat hours are Monday through Friday from 9:00 AM to 4:30 PM ET.

LensCrafters Headquarters & Corporate Office Address

Current Headquarters

LensCrafters, Inc.
4000 Luxottica Place
Mason, OH 45040
United States

Corporate Office

LensCrafters uses the same Mason, Ohio address for customer correspondence and corporate brand operations.

Parent Company

EssilorLuxottica

LensCrafters is part of EssilorLuxottica’s global direct-to-consumer retail network.

Former Ownership Milestone

Luxottica acquired LensCrafters in 1995, twelve years after the optical chain opened its first store. That acquisition was a major step in Luxottica’s expansion from eyewear manufacturing into direct optical retail.

How to File a Complaint Against LensCrafters

Complaints may involve eyeglass quality, prescription lenses, delayed orders, refunds, insurance processing, store employees, eyewear adjustments, damaged products, online orders, accessibility, or an eye-exam experience. Before escalating, keep your receipt, order number, store location, prescription, insurance documents, photographs where relevant, and names or dates of previous contacts.

Step 1: Contact Customer Service

Call 1-877-753-6727 and explain the problem. Give the representative your order number, store information, purchase date, product description, and desired resolution. Ask that the complaint be documented and retain any case information provided.

Step 2: Contact the Relevant Store or Doctor

For a store transaction, contact the local LensCrafters manager. For complaints involving the examination itself or medical advice, contact the eye-care office that performed the exam. Separating retail and clinical issues helps ensure the concern reaches the party responsible for the service.

Step 3: Request Supervisor or Management Review

If the first contact does not resolve the matter, ask for the store manager, district-level review, Customer Service supervisor, or another responsible manager. Provide your prior case details and explain what remains unresolved rather than restarting the complaint from the beginning.

Step 4: Use the Company’s Written Complaint Channel

Use LensCrafters’ official email contact form to submit the complaint in writing. Include the order number, store location, purchase date, prescription details when relevant, previous support history, and copies of supporting documentation.

Step 5: Contact Corporate Headquarters

Formal correspondence can be sent to LensCrafters, Inc., 4000 Luxottica Place, Mason, OH 45040. Clearly state the problem, prior escalation attempts, supporting facts, and the resolution requested.

Step 6: Use the Specialized Complaint or Accessibility Department

For website accessibility concerns, call 855-592-2237. For insurance issues, work with LensCrafters Customer Service and the insurer, particularly when benefits, reimbursement, or network status are disputed.

Step 7: File With the Appropriate Professional Regulator

If a complaint concerns professional optometric care, medical conduct, or the accuracy of an eye examination, the appropriate state optometry or medical licensing board may have jurisdiction. The relevant regulator depends on which professional provided the service and where it occurred.

Step 8: Use Consumer Protection or Financial Dispute Options

General retail disputes may be raised with the appropriate state Attorney General or consumer-protection agency. Payment disputes may also be reviewed with the card issuer when there is a legitimate unresolved charge or refund issue.

Step 9: Consider Formal Legal or Arbitration Procedures

For substantial unresolved disputes, review LensCrafters’ applicable purchase terms and any agreements related to the transaction. Preserve receipts, prescriptions, insurance documents, correspondence, photographs, and complaint records before consulting legal counsel or pursuing formal dispute resolution.