Frisch's
Frisch’s Big Boy is a regional American family-dining restaurant brand serving communities primarily in Ohio, Kentucky, and Indiana. Its menu centers on burgers, breakfast, seafood, sandwiches, soups, salads, buffets, desserts, and classic comfort food. The brand is especially known for the Big Boy double-decker burger with Frisch’s Famous Tartar Sauce, hand-breaded onion rings, crinkle-cut fries, Alaskan Cod fish sandwiches, Hot Fudge Cake, pies, and hand-dipped milkshakes.
The Frisch family’s restaurant history began before the modern Big Boy system, while Frisch’s Big Boy traces its core brand history to 1947 under founder David Frisch. The company became one of the longest-running regional Big Boy operators and later obtained exclusive Big Boy trademark rights in Ohio, Indiana, and Kentucky. Frisch’s remained family controlled for decades before NRD Capital acquired the company in 2015.
A major restructuring occurred in November 2024, when a senior-management group led by Don Short and Cheryl White acquired multiple locations and future development rights for the brand amid widespread restaurant closures and lease disputes. Current 2026 official materials describe Frisch’s as operating 31 locally owned restaurants. Darrin White is identified in a January 2026 official Frisch’s release as CEO. The current website operates under FRM Franchising LLC, making older descriptions of Frisch’s as a large Cincinnati-based corporate restaurant operator materially outdated.
The company does not currently publish a separate public corporate headquarters switchboard on its Contact page. Current Customer Service uses 1-800-873-3633.
1-800-873-3633
This number is published in Frisch’s current Terms and Privacy Policy for customer questions and concerns.
Frisch’s Restaurants, Inc.
Restaurant Support Center
2800 Gilbert Avenue
Cincinnati, OH 45206-1206
United States
Current official Contact information still publicly identifies this location as the Restaurant Support Center.
Frisch’s currently has a split corporate structure. The official site continues to identify 2800 Gilbert Avenue, Cincinnati, OH 45206-1206 as its Restaurant Support Center, while the current FRM Franchising LLC Terms and Privacy Policy direct formal Customer Service/legal correspondence to 2859 Paces Ferry Road SE, Atlanta, GA 30339. Both addresses should therefore be clearly distinguished rather than treating an older single headquarters listing as the complete current structure.
General / Customer Concerns: info@frmfranchising.com
Franchising: franchising@frischs.com
Media: Media@frischs.com.
Family Dining, Restaurants, Quick-Service and Casual Dining, Franchising, Catering and Foodservice
1947 is the year Frisch’s currently uses for the modern Big Boy restaurant brand in its public-facing materials.
Darrin White
A January 29, 2026 official Frisch’s release identifies Darrin White as CEO.
31 locally owned and operated restaurants as of January 2026. Current location information shows operations across Ohio, Kentucky, and Indiana.
Privately held. A senior-management group led by Don Short and Cheryl White acquired multiple restaurant locations and future brand development rights in November 2024. Current website legal materials identify FRM Franchising LLC as the principal operating/franchising entity for the website and loyalty program.
https://www.frischs.com/careers/
The Big Boy is Frisch’s signature double-decker hamburger. Current brand materials emphasize fresh beef patties, a double-decker bun, and Frisch’s Original Tartar Sauce, which has become one of the chain’s defining products.
Frisch’s Tartar Sauce is served with burgers and seafood and has developed into a branded retail product in its own right. The sauce has historically been sold both inside restaurants and through regional grocery channels.
Frisch’s serves breakfast dishes throughout participating locations, including eggs, breakfast meats, biscuits, pancakes, sandwiches, and other traditional American breakfast items. Breakfast remains a major part of the brand’s family-dining identity.
Participating restaurants offer an all-you-can-eat Breakfast Bar. Availability and times vary by location, so guests should confirm the service at their selected restaurant.
In addition to the Big Boy, Frisch’s offers other burgers and cheeseburgers built around its family-dining menu. Menu availability and limited-time recipes vary by location.
The Alaskan Cod fish sandwich has been a Frisch’s favorite for more than 75 years and is especially important during the Lent season. Seafood has become one of the brand’s strongest seasonal categories.
Frisch’s offers fish and other seafood meals beyond its signature sandwich. Seafood demand becomes particularly significant during Lent, which current company materials describe as the chain’s busiest season.
Hand-breaded onion rings are one of Frisch’s classic side items. They are promoted alongside Big Boy burgers, fries, and other long-running brand favorites.
Frisch’s serves crinkle-cut French fries with burgers, sandwiches, and other meals. They remain one of the chain’s recognizable traditional sides.
Frisch’s serves made-from-scratch or house-style soups as part of its family-dining menu. Soup selections can vary by day and location.
Participating Frisch’s restaurants offer salad-bar service, historically associated with the brand’s Soup, Salad ’n Fruit Bar format. Current website promotions continue to advertise all-you-can-eat Salad and Dinner buffets.
Selected restaurants offer dinner buffet service alongside regular menu ordering. Participation and service hours vary by location.
Hot Fudge Cake is one of Frisch’s best-known desserts. The company continues to identify it as a signature favorite across its current restaurant network.
Frisch’s sells house-style pies, cheesecake, seasonal desserts, and other sweets. Pumpkin Pie is particularly associated with the brand and is one of the products highlighted by current management.
Participating restaurants serve hand-dipped milkshakes as part of the dessert and beverage menu.
Frisch’s offers catering through participating restaurants for breakfast, lunch, meetings, parties, and group events. Current catering options include Breakfast Bundles, burger and sandwich packs, wraps, salads, boxed lunches, and side dishes.
Customers can place qualifying carryout and delivery orders through Frisch’s digital ordering platform and app.
Participating restaurants offer delivery through Frisch’s digital channels and supported third-party delivery services. Availability and fees vary by market.
Drive-thru service is a major part of Frisch’s restaurant model. Current store listings publish separate dining-room and drive-thru operating hours for many locations.
Big Boy Rewards is Frisch’s loyalty program. Members create an account through the app, earn points from qualifying purchases at participating restaurants, and can redeem available rewards through a QR code at checkout.
The Frisch’s app supports online ordering, delivery, account functions, and participation in the Big Boy Rewards program.
Frisch’s sells gift cards for restaurant purchases. Current company information notes that certain Northwest Ohio restaurants use a separate gift-card program from the main Frisch’s system.
Frisch’s continues to accept franchise-development inquiries through franchising@frischs.com. The 2024 management transaction included future development rights, indicating that franchising remains part of the brand’s growth strategy.
No separate verified current public headquarters switchboard is listed on the current Contact page.
No separate verified current public number is currently listed.
No separate verified current public number is currently listed.
For current customer and corporate-routing concerns, the verified published number is:
1-800-873-3633.
1-800-873-3633
1-800-873-3633
1-800-873-3633
The company does not currently publish a separate public phone number for this department.
Current email:
No separate verified public number is currently listed. Use Customer Service at 1-800-873-3633 or the official Contact Us channel.
No separate verified current public phone number is listed on the main Contact page. Customers can use the gift-card section of the official website or Customer Service.
No separate verified public Big Boy Rewards telephone number is currently listed. Loyalty questions can be handled through the app, website, Contact Us page, or Customer Service.
There is no one nationwide catering number. Participating restaurants have their own local catering contacts. For example, the official Catering page publishes separate telephone numbers for Hartwell, Springfield, Liberty/Fairfield, Bellevue, Eastgate, Georgetown, and other participating restaurants.
Each Frisch’s location has a separate local telephone number. Use the official Locations page to find the current restaurant contact.
No separate verified public billing department number is currently listed.
Not applicable in the conventional public-company sense. Frisch’s is privately held.
No permanent verified current media telephone number is prominently published.
Current media email:
No separate verified public HR number is currently listed.
Careers:
https://www.frischs.com/careers/
Not applicable for normal restaurant service. Group dining and catering should be coordinated with the participating restaurant.
For a restaurant complaint, order problem, refund issue, or service concern, the fastest option is usually the local Frisch’s restaurant because current restaurants are locally owned and operated. Ask for the manager and provide the receipt, date, time, order details, and what happened. If local management cannot resolve the concern, call 1-800-873-3633, submit the official Contact Us form, or email info@frmfranchising.com for centralized review.
Before contacting the company, keep the restaurant name and location, order or receipt number, purchase date, payment method, loyalty-account information, delivery confirmation, photographs if relevant, and names of any employees already contacted. For catering complaints, also keep the catering order confirmation. For Big Boy Rewards problems, provide the phone number or email connected to the rewards account and screenshots of the points or offer involved.
Frisch’s corporate structure changed substantially during the 2024 restructuring. The current website still identifies a Cincinnati Restaurant Support Center, while current legal and privacy documents direct formal Customer Service correspondence to FRM Franchising LLC in Atlanta.
Frisch’s Restaurants, Inc.
2800 Gilbert Avenue
Cincinnati, OH 45206-1206
United States
The official Contact Us page currently lists this address and publishes office hours of Monday through Friday, 8:30 AM to 4:30 PM Eastern Time.
FRM Franchising LLC
Customer Service
2859 Paces Ferry Road SE
Atlanta, GA 30339
United States
Current Terms and Privacy materials direct formal questions and Customer Service correspondence to this address.
Current Frisch’s website legal materials identify:
FRM Franchising LLC
as the entity operating the current website, services, and rewards framework.
Darrin White
A January 29, 2026 official company press release identifies Darrin White as CEO of Frisch’s.
Frisch’s is privately held. In November 2024, a group of senior Frisch’s managers led by Don Short and Cheryl White acquired multiple operating locations and future development rights for the brand. Current official sources do not publish a simple percentage ownership table for the reorganized private structure.
NRD Capital acquired Frisch’s in 2015, ending the company’s long period of public and family ownership. This ownership structure was later disrupted by the 2024 restaurant closures and management-led restructuring.
On November 18, 2024, Frisch’s announced that a senior-management group led by Don Short and Cheryl White had acquired multiple restaurant locations and future development rights. The company said at the time that it intended to preserve viable restaurants and pursue future growth.
Frisch’s reported 31 locally owned and operated restaurants in January 2026. Current official location materials show restaurants across Ohio, Kentucky, and Indiana.
Before the restructuring, Frisch’s operated a substantially larger store base. Financial pressure, inflation, COVID-era disruption, and lease disputes resulted in the closure of many restaurants during 2024, making older 60, 80, 100, or 120-store figures outdated for current use.
Current Frisch’s operations are again investing in selected locations. In 2026, the company continued restaurant remodeling and reopening activity, including a remodeled Fort Wright, Kentucky restaurant under long-time Frisch’s operator Cheryl White.
Current Frisch’s restaurants operate across:
Ohio
Kentucky
Indiana
The company’s January 2026 release specifically describes the current network as locally owned.
Not applicable. Frisch’s is privately held and no longer has a publicly traded stock listing.
Complaints may involve food quality, incorrect orders, refunds, employee behavior, cleanliness, delivery, catering, gift cards, loyalty points, pricing, or another restaurant experience. Before escalating, collect the restaurant location, receipt, order number, transaction date, photographs where appropriate, delivery record, loyalty-account information, and any earlier manager or Customer Service correspondence.
Start with the Frisch’s location where the purchase or incident occurred. Ask for the manager on duty and explain the problem, including the date, approximate time, order details, and requested resolution. Since Frisch’s currently describes its restaurants as locally owned and operated, the local manager is an important first contact for food, employee, refund, and restaurant-condition complaints.
If the manager on duty cannot resolve the issue, ask for the General Manager or local ownership team. Explain what has already happened and provide the receipt, photographs, or other supporting information. For refunds or payment issues, confirm whether the restaurant or a delivery service processed the payment so the complaint reaches the party with authority to correct it.
Call 1-800-873-3633 and provide the restaurant location, date, transaction details, and previous local contacts. Frisch’s current Terms and Privacy Policy identify this number for customer questions and concerns. Ask that the complaint be documented and routed to the appropriate corporate or franchise representative.
Use Frisch’s Contact Us function or email info@frmfranchising.com if the problem needs a written record. Include your phone number, email, restaurant location, receipt or order number, earlier contacts, and requested resolution. Written communication is particularly useful for complaints involving screenshots, loyalty points, delivery confirmations, photographs, or multiple earlier interactions.
Franchise-development concerns should use franchising@frischs.com, while catering issues should begin with the individual restaurant that accepted the catering order. Loyalty issues should identify the Big Boy Rewards account and transaction. If the complaint concerns a third-party delivery transaction, also contact the delivery platform because it may control the delivery fee, driver, or refund process.
For unresolved operational concerns, written correspondence can be directed to the publicly listed Restaurant Support Center, Frisch’s Restaurants, Inc., 2800 Gilbert Avenue, Cincinnati, OH 45206-1206. Include the restaurant location, complaint history, contact details, transaction information, and supporting documentation. Current office hours are Monday through Friday from 8:30 AM to 4:30 PM ET.
For a serious unresolved corporate or legal complaint, current Terms and Privacy materials direct correspondence to Customer Service, FRM Franchising LLC, 2859 Paces Ferry Road SE, Atlanta, GA 30339. Use a trackable mailing method, provide copies rather than originals, and clearly state the outcome you are requesting.
If an incorrect or unauthorized card charge remains unresolved, contact the card issuer or payment provider within the required dispute period. For general retail or restaurant consumer disputes, the appropriate state Attorney General or consumer-protection office may accept complaints. Food-safety and sanitation concerns can instead be reported to the local health department or state health authority responsible for the restaurant.
For disputes arising from use of Frisch’s website or covered digital services, review the current Terms before taking formal action. The Terms currently contain an arbitration provision for specified disputes and identify Atlanta, Georgia as the arbitration location. Contractual restaurant, franchise, employment, and other claims can involve different procedures, so customers should use the process that actually applies to the type of dispute rather than assuming one escalation method covers every matter.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.