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- Fifth Third Bank
About Fifth Third Bank
Fifth Third Bank — officially Fifth Third Bank, National Association — is one of the largest regional banks in the United States and a pillar of Midwestern banking, offering a comprehensive range of consumer, commercial, and wealth management services across more than 1,100 branches and 2,400 ATMs in 12 states. Founded in 1858 in Cincinnati, Ohio, Fifth Third has grown through more than a century and a half of strategic expansion into one of the most financially strong regional banks in the country. Fifth Third Bancorp, the publicly traded holding company, trades on the Nasdaq Stock Exchange under the ticker symbol FITB and is led by Chairman, President, and CEO Tim Spence. In fiscal year 2025, Fifth Third delivered record financial performance — total revenue reached $9 billion, a record net interest income of $6 billion (up 6% year-over-year), and net income of $2.5 billion, with assets under management growing 16% to $80 billion. The company’s CET1 capital ratio strengthened 20 basis points to 10.77%, and tangible book value per share grew an impressive 21% year-over-year. Fifth Third Bank’s corporate headquarters is located at the Fifth Third Center, 38 Fountain Square Plaza in the heart of downtown Cincinnati, Ohio — a 32-story glass skyscraper and one of Cincinnati’s most iconic skyline landmarks. Fifth Third employs more than 20,000 people and is in the process of executing a landmark merger with Comerica that will further expand its reach.
Quick Information
Industry
Banking & Diversified Financial Services
Founded
1858, Cincinnati, Ohio
Number of Employees
More than 20,000 employees across all branches and offices
Corporate Office Hours
Customer service available Monday through Friday 7:00 AM – 8:00 PM ET, Saturday 8:30 AM – 5:00 PM ET. Corporate office hours are Monday through Friday 9:00 AM to 5:00 PM ET.
Contact form available at 53.com/contact
Website
www.53.com
Contact Page
www.53.com/content/fifth-third/en/customer-service.html
Investor Relations
ir.53.com
Careers Page
www.53.com/careers
Products & Services
Fifth Third Bank provides a full suite of banking, lending, and investment products through three primary business segments — Commercial Banking, Consumer and Small Business Banking, and Wealth and Asset Management — serving individual consumers, small businesses, middle market companies, and large enterprises across 12 states. Their full range of products and services includes:
- Checking Accounts — Essential, Enhanced, Preferred, and Momentum Checking accounts with various feature tiers
- Savings Accounts — Goal Setter Savings, Relationship Money Market Savings, and CDs with competitive rates
- Credit Cards — Fifth Third Preferred, Truly Simple, Cash/Back, and business credit card products
- Home Mortgage Loans — conventional, FHA, VA, jumbo, and USDA home purchase and refinance loans
- Home Equity Loans & HELOCs — home equity financing for renovation, consolidation, and large purchases
- Personal Loans & Auto Loans — personal installment loans and new and used vehicle financing
- Small Business Banking — business checking, savings, merchant services, SBA loans, and business credit cards
- Commercial Banking — middle market and large corporate lending, treasury management, syndicated finance, real estate finance, and international trade finance
- Wealth & Asset Management — wealth planning, investment management, trust and estate services, brokerage, and advisory for individuals, businesses, and nonprofits
- Newline™ by Fifth Third — Fifth Third’s embedded banking and API payments infrastructure platform, serving fintechs, businesses, and enterprise clients with real-time payments, card issuance, and banking-as-a-service; grew fees 53% year-over-year in 2025
- Commercial Payments — a full-suite commercial payments platform generating over $1 billion in annual fee revenue, processing $25+ trillion in payment volume annually — more than all U.S. banks between $50B and $500B in assets combined
- Insurance Services — auto, home, life, and disability insurance products through Fifth Third Insurance
- Fifth Third Direct Express — selected by the U.S. Department of the Treasury as the exclusive Financial Agent and Issuing Bank for the Direct Express prepaid debit card program serving 3.5+ million federal benefit recipients
- Investment Services — brokerage accounts, IRAs, mutual funds, and institutional advisory through Fifth Third Securities
Corporate Phone Numbers
Main Customer Service Number
1-800-972-3030 — primary Fifth Third Bank customer service line for all personal banking inquiries including accounts, loans, credit cards, and general support. Available Monday through Friday 7:00 AM to 8:00 PM ET, Saturday 8:30 AM to 5:00 PM ET.
24/7 Automated Banking
1-800-972-3030 — also connects to Fifth Third’s 24/7 automated banking system for account balance inquiries, transaction history, and payment information
Small Business Banking
1-866-534-7249 — dedicated small business banking customer service line. Available Monday through Friday during regular business hours.
Mortgage Customer Service
1-800-375-1745 — dedicated mortgage loan servicing customer service line for home loan inquiries, payment processing, and escrow management.
Wealth & Brokerage Services
1-800-282-0529 — dedicated wealth management and investment services customer service line.
Credit Card Customer Service
1-800-972-3030, then select the credit card option — all credit card inquiries, disputes, and fraud reports are routed through the main customer service number.
Fraud Reporting (24/7)
1-800-972-3030 — select the fraud or security option immediately to report unauthorized transactions or a lost or stolen card. Available 24 hours a day, 7 days a week
Corporate Headquarters Direct Line
+1 (513) 579-5203 — Fifth Third Bank corporate headquarters direct phone line at 38 Fountain Square Plaza, Cincinnati, Ohio. Available Monday through Friday during regular business hours.
How to Reach a Real Person at Fifth Third Bank
The fastest way to speak with a live Fifth Third Bank representative is to call 1-800-972-3030. The line is available Monday through Friday from 7:00 AM to 8:00 PM ET and Saturday from 8:30 AM to 5:00 PM ET. When the automated system connects, you will be prompted to verify your identity using your card number or account number. After verification, listen to the menu options and press the number matching your inquiry. To reach a live representative directly, press 0 repeatedly or say “agent” when prompted. For the shortest wait times, calling on weekday mornings before 9:00 AM ET generally yields the shortest hold times.
You can also connect with a live Fifth Third representative through secure online chat at 53.com — log in to your account and use the message or chat option to connect with a representative who can assist with most banking inquiries and complaints in real time. For fraud and lost or stolen card emergencies, call 1-800-972-3030 and select the fraud option immediately — this service is available 24 hours a day, 7 days a week. You can also send a secure message to Fifth Third through your online banking account’s message center for a written record of your inquiry.
Fifth Third Bank Headquarters & Corporate Office Address
Fifth Third Bank operates its principal executive headquarters at the Fifth Third Center — 38 Fountain Square Plaza — in the heart of downtown Cincinnati, Ohio. Designed by Skidmore, Owings & Merrill and completed in 1969, the 32-story, 475-foot glass and steel skyscraper stands at the center of Cincinnati’s Fountain Square — one of the most recognized civic plazas in the American Midwest — and is one of the most iconic commercial buildings on the Cincinnati skyline. The Fifth Third Center houses Fifth Third’s CEO, executive leadership, investor relations, corporate governance, commercial banking leadership, and all major corporate support functions. In addition to Cincinnati, Fifth Third maintains significant operational offices in Raleigh, North Carolina, and Chicago, Illinois, along with a growing presence in the Southeast as part of the bank’s strategic expansion and upcoming merger with Comerica.
Fifth Third Bancorp / Fifth Third Bank — Corporate Headquarters
Fifth Third Center
38 Fountain Square Plaza
Cincinnati, Ohio 45263
United States
Fifth Third Bank — Additional Cincinnati Campus
5050 Kingsley Drive, MD# 1MOCOP
Cincinnati, Ohio 45227
United States
Fifth Third Bank — Chicago Office
135 S. LaSalle Street
Chicago, Illinois 60603
United States
Fifth Third Bank — Raleigh, North Carolina Office
68 King William Street
London, EC4N 7HR
United Kingdom
For all formal written correspondence, investor relations inquiries, and escalated customer complaints, write to Fifth Third Bancorp, 38 Fountain Square Plaza, Cincinnati, Ohio 45263, Attn: Customer Relations. Include your full name, account number, a detailed description of your complaint, all previous contacts made, and the specific resolution you are requesting.
Fifth Third Bank — London Office
114 Fifth Avenue
New York, New York 10011
United States
How to File a Complaint Against Fifth Third Bank
Step 1 — Contact Customer Service Directly
Call Fifth Third Bank’s main customer service line at 1-800-972-3030. Clearly explain your complaint, provide your account information, and ask the representative to formally log your concern and provide a case reference number. Most billing errors, fee disputes, transaction disputes, and account issues are initiated at this first stage. Lines are available Monday through Friday 7:00 AM to 8:00 PM ET and Saturday 8:30 AM to 5:00 PM ET.
Step 2 — Request Escalation to a Supervisor
If the first representative cannot resolve your complaint, ask to be transferred immediately to a supervisor or the Customer Resolution team. Supervisors have broader authority to issue fee waivers, approve exception credits, escalate service tickets, and override standard account decisions. Always document the supervisor’s name, date, time, and all commitments made during the call.
Step 3 — Submit a Secure Written Complaint
Log in to your Fifth Third account at 53.com and use the secure message center to submit a formal written complaint with all supporting details. This creates a permanent documented record and typically generates a written response within 1 to 3 business days. Alternatively, use the contact form at 53.com/contact.
Step 4 — Write to the Corporate Office
For formal escalated complaints, write to Fifth Third Bancorp, 38 Fountain Square Plaza, Cincinnati, Ohio 45263, Attn: Customer Relations. Include your full name, account number, a detailed description of the issue, all previous contacts made, copies of supporting documents, and the specific resolution you are requesting.
Step 5 — File a Complaint With the OCC
Fifth Third Bank, National Association is regulated by the Office of the Comptroller of the Currency. File a complaint at helpwithmybank.gov or by calling 1-800-613-6743. The OCC will formally forward your complaint to Fifth Third and require a formal investigation and response within a set timeframe.
Step 6 — File a Complaint With the CFPB
File a formal complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint or by calling 1-855-411-2372. The CFPB requires Fifth Third to respond within 15 calendar days and publishes all complaint data publicly, creating a permanent federal record of your unresolved concern.
Step 7 — File a Complaint With the FTC
For complaints involving deceptive practices, unauthorized charges, or identity theft-related issues at Fifth Third, file a complaint with the Federal Trade Commission at ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
Step 8 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. Fifth Third Bank is registered with the BBB in Cincinnati, Ohio, and a public complaint filing typically prompts a faster corporate response.
