Big Lots Headquarters & Corporate Office

Big Lots

About Big Lots

Big Lots is an American discount retail brand known for offering a wide variety of value-priced products across multiple categories. Its merchandise includes closeouts, furniture, home décor, household products, food, seasonal merchandise, health and beauty products, toys, and other everyday goods, with an emphasis on providing customers with affordable shopping options.

The company underwent a major restructuring after the former Big Lots corporate organization entered bankruptcy proceedings. Following this transition, the Big Lots brand was revived under Variety Wholesalers, Inc., an established discount retailer that also operates other retail brands, including Roses, Roses Express, and Maxway.

Today, the revived Big Lots brand operates 219 stores across 15 states and continues to expand its retail presence. The company currently lists its Store Support Center at 200 E. Campus View Boulevard, Suite 310, Columbus, Ohio 43235, supporting the brand’s ongoing operations and growth.

Quick Information

Industry

Discount Retail

Current Operator

Variety Wholesalers, Inc.

Corporate Phone Number

252-430-2600
Variety Wholesalers Customer Care / corporate contact

Customer Service Number

252-430-2600

Corporate Office Address

200 E. Campus View Boulevard, Suite 310
Columbus, OH 43235
United States

Headquarters Address

Big Lots Store Support Center
200 E. Campus View Boulevard, Suite 310
Columbus, OH 43235

Email

biglotscustomercare@vwstores.com

Current Stores

219 stores across 15 states

Retail Model

Discount and Closeout Retail

Parent / Operator

Variety Wholesalers, Inc.

Customer Care Hours

Monday to Friday, 9:00 AM to 5:00 PM ET

Website

www.biglots.com

Big Lots Products & Services

Furniture

Big Lots sells sofas, chairs, tables, bedroom furniture, mattresses, and other home furnishings.

Home Décor

Customers can shop for decorative accessories, rugs, curtains, wall décor, and seasonal products.

Food and Snacks

Stores carry packaged food, beverages, snacks, candy, and pantry merchandise.

Household Products

Products include cleaning supplies, paper products, storage, kitchen items, and other household essentials.

Health and Beauty

Big Lots sells personal-care, beauty, and wellness products.

Toys

Stores offer toys, games, children’s products, and seasonal gifts.

Closeout Merchandise

A major part of the Big Lots model involves discounted brand-name, excess, and closeout inventory.

Big Lots Corporate Phone Numbers

Big Lots Customer Care

252-430-2600

Current Big Lots privacy information identifies this number for Customer Care under Variety Wholesalers.

Customer Care Email

biglotscustomercare@vwstores.com

Big Lots currently publishes this email on its Contact Us page.

Store Support Center

Big Lots currently lists its Columbus Store Support Center address but does not prominently publish a separate Columbus public switchboard.

How to Reach a Real Person at Big Lots

For a store problem, start with the Big Lots location and ask for the manager.

For Customer Care, call:

252-430-2600

or email:

biglotscustomercare@vwstores.com

Have:

  • Store location
  • Receipt
  • Purchase date
  • Product information
  • Rewards or account details
  • Description of the complaint

available.

Big Lots Headquarters & Corporate Office Address

Big Lots Store Support Center

Big Lots
200 E. Campus View Boulevard
Suite 310
Columbus, OH 43235
United States

Big Lots’ current Contact Us page identifies this as its headquarters / Store Support Center address.

Parent Company Relationship

Big Lots is currently operated by Variety Wholesalers, Inc.

Current Big Lots materials state that Variety operates more than 400 stores across 18 states through Big Lots, Roses, Roses Express, and Maxway.

How to File a Complaint Against Big Lots

Step 1: Speak With the Store Manager

Begin with the Big Lots location involved.

Step 2: Contact Customer Care

Call:

252-430-2600

Step 3: Email Big Lots

Email:

biglotscustomercare@vwstores.com

Step 4: Request Further Review

Keep receipts, photographs, and correspondence.

Step 5: Contact the Store Support Center

Big Lots
200 E. Campus View Boulevard, Suite 310
Columbus, OH 43235

Step 6: Privacy Complaints

Variety Wholesalers’ privacy correspondence is handled through its Henderson, North Carolina office.

Step 7: Consumer Complaint

Unresolved retail complaints may be reported to the appropriate state consumer-protection agency.

Kevin

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