Big Lots
Big Lots
Big Lots is an American discount retail brand specializing in closeout merchandise, furniture, home goods, seasonal products, apparel, everyday essentials, toys, electronics, pet products, and other value-oriented merchandise. The brand has long been associated with bargain shopping and closeout retail, allowing customers to purchase recognizable brands and household merchandise at discounted prices.
Big Lots underwent a major corporate restructuring after the former Big Lots, Inc. filed for Chapter 11 bankruptcy protection in September 2024. In January 2025, a court-approved transaction enabled Gordon Brothers Retail Partners to transfer Big Lots assets, including stores, distribution operations, and intellectual property, to other buyers. Variety Wholesalers, Inc. acquired a significant group of Big Lots stores and the right to continue operating them under the Big Lots brand.
The current Big Lots retail business is therefore materially different from the former publicly traded Big Lots, Inc. Today, Big Lots is operated by Variety Wholesalers, Inc., which also operates retail brands including Roses Discount Stores, Roses Express, and Maxway. The current Big Lots website reports 219 stores across 15 states, while Variety Wholesalers operates more than 400 stores across 18 states through its broader portfolio.
Big Lots does not currently publish a separate telephone number specifically labeled as its Columbus corporate headquarters switchboard.
For current Customer Care and company support:
252-430-2600
252-430-2600
Current Big Lots privacy information identifies this as the Customer Care telephone number.
Big Lots! Store Support Center
200 E. Campus View Blvd.
Suite 310
Columbus, OH 43235
United States
Big Lots!
200 E. Campus View Blvd.
Suite 310
Columbus, OH 43235
United States
This is the headquarters address currently published on the official Big Lots Contact Us page.
Customer Care: biglotscustomercare@vwstores.com
Discount Retail, Closeout Retail, Furniture, Home Goods, Apparel, Seasonal Merchandise and General Merchandise
The original Big Lots corporate lineage dates back several decades, but the current operating Big Lots business changed substantially following the 2025 asset sale and transition to Variety Wholesalers.
For current company-information purposes, the ownership transition should be clearly disclosed rather than presenting the historical public corporation as unchanged.
Big Lots does not currently publish a verified standalone company-wide employee count for the present Variety Wholesalers-operated Big Lots business.
Older Big Lots employee figures relate to the former Big Lots, Inc. organization and should not be presented as the current workforce total.
219 stores across 15 states
The current Big Lots About Us page reports 219 operating stores and states that the chain continues to grow.
Big Lots does not publish standard public walk-in hours for its Columbus Store Support Center.
Current Customer Care hours published through the company’s privacy information are:
Monday to Friday: 9:00 AM to 5:00 PM Eastern Time
Big Lots is no longer operating as a conventional publicly traded retailer under the former Big Lots, Inc. structure.
The current Big Lots retail brand is operated by privately held Variety Wholesalers, Inc.
A traditional Big Lots Investor Relations portal for the current operating retailer is therefore not applicable.
Big Lots currently advertises opportunities in stores, distribution centers, and Store Support Center functions.
Big Lots operates as an off-price and closeout retailer offering furniture, household merchandise, seasonal products, apparel, toys, electronics, pet supplies, and everyday essentials. Inventory can vary considerably from one store to another because the retailer frequently purchases closeouts and other limited-availability merchandise.
Furniture remains one of Big Lots’ most important product categories.
Customers may find sofas, sectionals, recliners, dining furniture, bedroom furniture, mattresses, accent furniture, and other household furnishings.
Big Lots stores can carry sofas, loveseats, sectionals, recliners, coffee tables, end tables, and other products for living rooms.
Inventory differs by location and changes as new merchandise arrives.
Customers may find beds, mattresses, dressers, nightstands, storage furniture, and other bedroom-related products.
Availability depends on the store and current shipments.
Big Lots sells mattresses from recognizable brands and other suppliers.
Selections may include different sizes, comfort levels, and mattress constructions.
The Home department includes decorative merchandise for different rooms.
Products can include framed art, rugs, lighting, pillows, decorative accessories, shelving, storage products, and other home accents.
Big Lots carries bedding and bathroom merchandise.
Customers may find comforters, sheets, pillows, towels, bath accessories, blankets, and related household products.
The retailer offers cookware, kitchen accessories, tableware, utensils, storage products, small appliances, and other kitchen merchandise.
Big Lots also markets exclusive brands such as Master Cuisine in this category.
Real Living is one of Big Lots’ exclusive home brands.
The range can include furniture, lighting, linens, dinnerware, and other home products.
Big Lots sells rotating seasonal merchandise throughout the year.
Products can include holiday décor, patio furniture, outdoor accessories, garden items, summer products, and winter merchandise.
Outdoor products may include patio sets, Adirondack chairs, folding tables, umbrellas, garden accessories, and other seasonal furniture.
Product availability is highly seasonal.
Big Lots’ current merchandise mix includes clothing for men, women, and children.
Available brands may include Fruit of the Loom, Gildan, IZOD, U.S. Polo Association, Wrangler, and other brands depending on inventory.
Big Lots sells household basics and consumable merchandise.
Products may include snacks, beverages, pantry items, cleaning supplies, paper products, personal care items, and other everyday necessities.
Customers can shop for pet beds, treats, toys, feeding accessories, grooming products, and other pet supplies.
Inventory changes as new closeout merchandise becomes available.
Big Lots carries toys and children’s entertainment merchandise.
Products can include building sets, action figures, dolls, games, seasonal toys, and branded merchandise.
Selected stores offer electronics and technology accessories.
Products may include wireless earbuds, portable speakers, charging accessories, smart-home products, and other small electronics.
Closeout buying remains a core part of the Big Lots business model.
The retailer purchases opportunistic merchandise from manufacturers and suppliers and offers it at discounted prices.
Big Lots also offers selected exclusive brands.
Current examples include:
Master Cuisine
and
Real Living
Many Big Lots stores offer third-party delivery for eligible in-store furniture purchases.
Delivery availability and pricing depend on the local store and independent delivery provider.
Selected Big Lots merchandise may qualify for lease-to-own services through Progressive Leasing.
Customers should review all payment terms carefully because lease-to-own transactions can cost more than the retailer’s cash purchase price.
The current Big Lots operating model remains heavily focused on physical retail stores.
Product availability varies by location, and many deals are based on limited inventory.
Customers can use Big Lots’ current website to locate operating stores and review store information.
Store Locator:
https://biglots.com/store-locator
The current Big Lots corporate contact structure is different from the former Big Lots, Inc. organization. Older telephone numbers connected with the former public corporation should be labeled as legacy contacts rather than presented as current customer-support numbers.
Big Lots does not currently publish a dedicated Columbus headquarters switchboard number on its main Contact Us page.
For current company support:
252-430-2600
No separate verified current headquarters number is prominently published.
For current Customer Care and corporate-support inquiries:
252-430-2600
252-430-2600
This number is published through current Big Lots privacy materials under Variety Wholesalers.
252-430-2600
Current Customer Care hours:
Monday to Friday: 9:00 AM to 5:00 PM ET
252-430-2600
Big Lots does not currently publish a verified universal toll-free Customer Care number on its present official Contact Us page.
Older numbers such as 1-866-BIGLOTS / 1-866-244-5687 appear in legacy Big Lots materials and should not automatically be presented as the primary current contact.
biglotscustomercare@vwstores.com
This is the current official Customer Care email for the Variety Wholesalers-operated Big Lots business.
Big Lots does not publish one universal nationwide Sales telephone number.
Customers should contact their local store for merchandise and purchase questions.
252-430-2600
Big Lots does not publish a standalone nationwide Billing Department number.
Payment, refund, or transaction concerns should generally be handled through the store involved or Customer Care.
Big Lots does not publish one universal Regional Office telephone number.
Operational contacts vary by market.
Individual Big Lots stores maintain local contact information.
Customers should contact the specific store involved for location-level issues.
Local store numbers vary.
Use the current Big Lots Store Locator to identify the correct location.
Not applicable.
The current Big Lots retail chain operates within the United States.
Big Lots does not publish a nationwide corporate emergency or after-hours Customer Service number.
For immediate threats to health or safety at a store, customers should contact local emergency services and store management.
Not applicable to the current Big Lots operating retail business.
The current Big Lots brand is part of privately held Variety Wholesalers.
Big Lots does not prominently publish one permanent current Media Relations phone number on its retail website.
Professional media inquiries should use current Variety Wholesalers or Big Lots corporate communication channels.
Big Lots does not publish one universal Human Resources number for all applicants.
Employment opportunities should be accessed through:
Not applicable.
Big Lots is a discount retail company and does not operate a conventional reservation service.
Customers who need assistance should first contact the Big Lots store where the purchase or incident occurred. Have the store location, purchase date, receipt, product details, and a clear description of the problem available. Local management can often address issues involving pricing, merchandise, returns, furniture delivery, product condition, employee interactions, or other store-specific matters more quickly than a corporate office.
If the store does not resolve the issue, customers can contact current Big Lots Customer Care at 252-430-2600 during published weekday hours or email biglotscustomercare@vwstores.com. Because the business is now operated by Variety Wholesalers, customers should rely on the current BigLots.com contact information rather than older Big Lots, Inc. telephone directories.
The current official Big Lots website identifies the following Store Support Center and headquarters address:
Big Lots!
200 E. Campus View Blvd.
Suite 310
Columbus, OH 43235
United States
This is the strongest current headquarters address for the operating Big Lots retail business.
Big Lots!
200 E. Campus View Blvd., Suite 310
Columbus, OH 43235
United States
The current Big Lots careers information also identifies Columbus as one of its Store Support Center locations.
Big Lots careers materials also identify Henderson, North Carolina as a Store Support Center location under Variety Wholesalers.
This reflects the integration of Big Lots with Variety’s broader retail operations.
Big Lots Customer Care
P.O. Box 947
Henderson, NC 27536
United States
Email: biglotscustomercare@vwstores.com
Variety Wholesalers, Inc.
Attn: Customer Service – Privacy Notice
P.O. Drawer 947
Henderson, NC 27536
United States
Phone: 252-430-2600
The former publicly traded Big Lots, Inc. used:
4900 E. Dublin-Granville Road
Columbus, OH 43081
United States
Former Corporate Phone: 614-278-6800
This address continued to appear in the former company’s bankruptcy-related SEC filings during 2025, but it should now be presented as a former or legacy Big Lots, Inc. headquarters, not the principal headquarters of the current Variety Wholesalers-operated Big Lots retail brand.
Big Lots is now operated by:
Variety Wholesalers, Inc.
The current Big Lots website explicitly states that Big Lots is owned by Variety Wholesalers.
Variety’s broader retail portfolio includes:
Big Lots, Roses Discount Stores, Roses Express, and Maxway.
Big Lots currently reports:
219 stores
across
15 states
The company states that additional locations may continue to be added.
Customers who have a complaint involving a Big Lots purchase, merchandise quality, furniture, delivery, pricing, return, refund, employee interaction, store condition, or another retail issue should gather all relevant information before contacting the company. Keep the receipt, store address, purchase date, product information, delivery documentation, photographs where appropriate, and copies of previous communications. Because current Big Lots operations are managed by Variety Wholesalers, customers should use the current Big Lots support channels rather than relying on outdated pre-bankruptcy contact information.
Start by contacting the Big Lots store where the transaction or incident occurred and ask to speak with the store manager. Explain the problem clearly and provide the purchase date, receipt details, product information, and any photographs or delivery records relevant to the complaint. Store management can often handle refunds, damaged merchandise, pricing questions, missing products, furniture concerns, or employee interactions without corporate escalation. Clearly explain the resolution you are requesting and allow management an opportunity to review the issue. Keep the manager’s name and date of contact for your records.
If the store cannot resolve the matter, contact Big Lots Customer Care at 252-430-2600 or email biglotscustomercare@vwstores.com. Provide your name, contact information, store location, purchase date, receipt or transaction details, and a concise explanation of the complaint. Mention the steps you have already taken with local management and describe what remains unresolved. Ask that the issue be documented and forwarded to the appropriate Store Support Center or regional team if necessary. Keep copies of emails and notes from telephone conversations.
Customers who want a written record can send correspondence to Big Lots Customer Care, P.O. Box 947, Henderson, NC 27536. Include your contact details, store information, purchase date, receipt number, relevant product information, and a chronological description of what happened. Explain your previous attempts to obtain a resolution and clearly state the action you are asking Big Lots to take. Attach copies rather than original receipts, photographs, delivery paperwork, or other supporting records. Keep a copy of everything submitted and proof of mailing where available.
For a serious complaint that remains unresolved, customers may direct corporate correspondence to the current Big Lots Store Support Center at 200 E. Campus View Blvd., Suite 310, Columbus, OH 43235. Include previous complaint information, store details, receipts, Customer Care correspondence, and a clear statement of the requested resolution. Because the current Big Lots business is operated by Variety Wholesalers, the issue may ultimately be handled through Variety’s corporate support structure. Avoid sending passwords, complete payment-card numbers, or unnecessary sensitive personal data. Retain copies of all communications for your records.
If a serious complaint remains unresolved after working with local management and Big Lots Customer Care, the next step depends on the type of dispute. Product-safety issues may involve the relevant federal regulator, while payment disputes may need to be raised with a card issuer or payment provider. Certain retail or consumer matters can also be submitted to a state consumer-protection agency or Attorney General’s office. Keep receipts, photographs, emails, support records, delivery documentation, and notes from previous discussions before escalating externally. This documentation can help establish both the original problem and the efforts already made to resolve it directly with Big Lots.
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