Charleys Philly Steaks
Charleys Cheesesteaks is an American fast-casual and quick-service restaurant brand founded in 1986 by Charley Shin. Shin was a student at The Ohio State University when he opened the first Charley’s Steakery near the university campus after developing his own version of the Philly cheesesteak. The original restaurant was only about 450 square feet, but the concept quickly built a following around fresh-grilled cheesesteaks, loaded fries, and lemonade.
The company began franchising in 1991. It later operated under the name Charley’s Grilled Subs before evolving into the current Charleys Cheesesteaks branding. Current company materials state that Charleys has 700+ locations in 46 U.S. states and 17 countries, with restaurants in malls, airports, shopping centers, military installations, and freestanding formats.
Charleys is owned through GOSH Enterprises, Inc., a privately held multi-brand restaurant company owned by founder Charley Shin. GOSH also operates brands including BIBIBOP Asian Grill and Lennys Grill & Subs. Importantly, the company’s current 2026 franchise registration lists a newer headquarters/business address at 5000 Arlington Centre Blvd., Suite 5300, Columbus, OH 43220, making older references to 2500 Farmers Drive outdated for current headquarters purposes.
GOSH Enterprises, Inc. / Charleys Cheesesteaks
5000 Arlington Centre Blvd., Suite 5300
Columbus, OH 43220
United States
The 2026 official Wisconsin franchise registration identifies this as GOSH Enterprises’ current franchise business address.
Charleys’ parent company GOSH Enterprises operates from the same Columbus corporate office and provides franchise, leadership, administrative, legal, and multi-brand support.
5000 Arlington Centre Blvd., Suite 5300
Columbus, OH 43220
Formal Charleys legal notices under the current Terms may be directed to
GOSH Enterprises, Inc.
Attn: Legal
5000 Arlington Centre Blvd., Suite 5300
Columbus, OH 43220.
The commonly cited former corporate address was
2500 Farmers Drive, Suite 140
Columbus, OH 43235
That address appeared in older franchise and trademark records. Current 2026 franchise registration now uses 5000 Arlington Centre Blvd., Suite 5300, so pages still presenting Farmers Drive as the current headquarters should be updated.
614-923-4700
This number is listed in the 2025 franchise disclosure materials for GOSH Enterprises.
Charleys does not prominently publish a separate universal national customer-service phone number. Restaurant feedback is handled through feedback@charleys.com and local restaurant contacts.
5000 Arlington Centre Blvd., Suite 5300, Columbus, OH 43220
5000 Arlington Centre Blvd., Suite 5300, Columbus, OH 43220
feedback@charleys.com.
Restaurants, Fast Casual, Quick Service and Franchising
1986
Official Charleys press resources list 110 corporate employees and 157 corporate-store employees in the published company facts.
Current brand information describes 700+ locations across 46 U.S. states and 17 countries.
Public walk-in hours are not prominently published.
https://www.charleys.com/careers/
Charleys’ core product is the made-to-order cheesesteak using steak, cheese, vegetables, and sauces grilled in front of the customer. The brand positions cheesesteaks as the foundation of its restaurant identity.
Chicken-based cheesesteaks provide an alternative to traditional steak and use all-white-meat chicken with cheese, vegetables, and specialty sauces.
Charleys offers loaded and specialty fries topped with cheese, meat, sauces, and other ingredients. Gourmet Fries have been part of the brand since its early years.
Traditional fries can be ordered on their own or as part of a combo meal.
Charleys serves lemonade and flavored lemonade products made around fruit flavors and positioned as a signature beverage category.
Selected Charleys Cheesesteaks & Wings locations serve bone-in wings with multiple sauces and seasonings.
Boneless wings provide a second chicken format and can be ordered with sauces and combination meals at participating restaurants.
Selected locations sell fried appetizers and side items in addition to cheesesteaks and fries.
Participating restaurants offer milkshakes and other frozen dessert beverages.
Selected stores offer soft-serve ice cream and related dessert options.
Customers can combine entrées, fries, and beverages into meal packages. Participating combo purchases also support the Charleys Kids Foundation through designated contributions.
Charleys Catering allows customers to order cheesesteaks, wings, and other menu products for workplaces, parties, events, and group meals.
Customers can place pickup and, where available, delivery orders through Charleys’ digital ordering platform.
Charleys operates a customer rewards program tied to qualifying purchases and direct ordering.
GOSH Enterprises continues to franchise Charleys restaurants across multiple formats, including traditional restaurants, mall locations, non-traditional venues, and wing-focused concepts.
614-923-4700.
614-923-4700
614-923-4700
614-923-4700
No separate universal public Customer Service number is prominently published.
Use local restaurant contacts or feedback@charleys.com.
Older pages list 800 numbers, but current verified corporate materials emphasize 614-923-4700. Outdated numbers should not be presented as current without verification.
No separate universal consumer sales number is published.
No general public billing department number is prominently published.
Not publicly centralized.
Individual restaurant numbers vary by location.
No universal international customer-service number is published.
No national corporate emergency line is published.
Not applicable because GOSH Enterprises is privately held.
No permanent universal media phone is prominently published on the current brand pages.
No universal public HR number is prominently published.
614-923-4700 for the corporate office, with written legal correspondence directed to GOSH Enterprises at 5000 Arlington Centre Blvd.
For an order problem, incorrect food, refund, staff interaction, or local restaurant complaint, contact the restaurant first. Charleys’ location pages publish local numbers and hours, and local management is typically in the best position to verify an order, replace an item, or review an employee interaction.
If the local restaurant cannot resolve the issue, email feedback@charleys.com. For corporate or franchise-related matters, GOSH Enterprises’ verified corporate number is 614-923-4700. When escalating, have the restaurant address, order number, transaction date, receipt, and prior manager contact ready.
Serious written issues can be addressed to the current corporate office at 5000 Arlington Centre Blvd., Suite 5300, Columbus, OH 43220. This is preferable to sending mail to the former Farmers Drive headquarters.
Complaints may involve food quality, order accuracy, refunds, delivery, staff behavior, franchise operations, catering, rewards, or payment issues. Keep the receipt, restaurant location, order number, date, photos, and prior communications.
Start with the restaurant where the order was placed. Ask for the manager and explain the issue clearly, including what resolution you expect.
Catering issues should be directed to the restaurant or catering team that handled the order, while digital-order concerns should include the online order number and account information.
If the first manager cannot resolve the complaint, ask for the General Manager or franchise operator. Keep the names of employees you speak with and note what action they promise.
Email feedback@charleys.com within a reasonable period after the incident. Charleys’ Terms specifically direct dissatisfied customers to this address for order assistance.
Send serious unresolved complaints to GOSH Enterprises, Inc., 5000 Arlington Centre Blvd., Suite 5300, Columbus, OH 43220. Include copies of the receipt, complaint history, and supporting documentation.
For legal or formal contractual matters, address correspondence to Attn: Legal at the current GOSH Enterprises corporate address.
Food-safety complaints can be reported to the local or state health department with jurisdiction over the restaurant. Franchise-specific regulatory issues may fall under state franchise authorities, depending on the complaint.
Payment-card disputes can be raised with the financial institution after the restaurant and Charleys have had an opportunity to correct the transaction. General consumer complaints may also be filed with the applicable state Attorney General or consumer-protection office.
If a significant dispute cannot be resolved internally, review Charleys’ current Terms and any applicable purchase, rewards, catering, or franchise agreement before considering legal action. Preserve all evidence and obtain professional advice where appropriate.
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