Jo-Ann Stores
JOANN Stores, commonly known as JOANN Fabrics and Crafts, was a major American specialty retailer focused on fabrics, sewing supplies, yarn, crafts, seasonal merchandise, home décor, and creative supplies. The company traced its roots to 1943 and for decades operated a nationwide network of stores serving sewing enthusiasts, quilters, crafters, hobbyists, teachers, and other creative customers. Its longtime corporate headquarters was located at 5555 Darrow Road in Hudson, Ohio
The company faced severe financial pressure during the 2020s. JOANN first entered Chapter 11 bankruptcy protection in March 2024 and emerged in April 2024 after eliminating approximately $505 million of debt. That restructuring initially allowed the company to keep more than 800 stores open, but continuing inventory shortages, supply-chain problems, weak consumer demand, and high financial obligations prevented a sustainable recovery.
JOANN filed for bankruptcy again in January 2025. After an auction failed to produce a buyer willing to preserve the retailer as an operating business, a group involving GA Group and JOANN’s lenders acquired substantially all of its assets for liquidation. Going-out-of-business sales were launched at all approximately 790 remaining stores, and the retail chain permanently shut down during 2025. Michaels subsequently acquired JOANN’s intellectual property and several private-label brands, including elements of its yarn and sewing portfolio. JOANN Inc. therefore no longer operates as an active nationwide retail chain, and the Hudson headquarters should now be treated as a former corporate headquarters, not an active consumer headquarters.
JOANN Stores no longer maintains an active operating headquarters for a continuing retail business.
The former company entered liquidation in 2025 and closed its nationwide store network. Consumers should therefore not treat older directory listings for Hudson, Ohio as a current operating corporate office.
JOANN Inc.
5555 Darrow Road
Hudson, OH 44236
United States
This was JOANN’s principal executive office before the company’s liquidation. SEC filings from 2024 identified 5555 Darrow Road as the company’s headquarters and listed 330-656-2600 as its corporate telephone number.
The Hudson, Ohio campus served JOANN’s corporate management, merchandising, finance, technology, human resources, store operations, supply chain, marketing, and administrative functions before the retail business ceased operations.It should now be labeled clearly as Former JOANN Headquarters to avoid giving customers the impression that an active JOANN corporate office continues to operate there.
Following the 2025 liquidation transaction, JOANN’s remaining corporate affairs became part of a bankruptcy wind-down process rather than an active retail operation. The bankruptcy plan contemplated administration of remaining claims and distributions through a plan administrator and bankruptcy procedures.
Michaels acquired JOANN’s intellectual property and selected private-label brands in June 2025.
The acquisition included important craft-related intellectual property and private-label assets, but Michaels did not acquire the physical JOANN store chain as an ongoing network.
Former Corporate Number: 330-656-2600
This number appeared in JOANN’s SEC filings before liquidation. It should now be treated as a historical corporate number rather than a verified active JOANN customer-service channel.
JOANN no longer maintains a verified nationwide operating Customer Service line for an active retail chain.Older JOANN support numbers should not be presented as current customer-service contacts without confirming that they are still being operated by the bankruptcy administrator or asset owner.
Former Corporate Office
5555 Darrow Road
Hudson, OH 44236
Former Headquarters
5555 Darrow Road
Hudson, OH 44236
The former customer-service email was
customer.service@joann.com
Because JOANN’s retail operations have ended, this address should not be treated as a guaranteed active support channel.
Specialty Retail, Fabrics, Sewing, Arts & Crafts and Home Décor
1943
At the time of its January 2025 bankruptcy filing, JOANN had approximately 19,000 employees. Those jobs were affected by the nationwide liquidation and store closures.
JOANN had roughly 790 operating stores when nationwide liquidation sales began in March 2025.
All were placed into the closure process.
No current JOANN corporate-office hours apply because the former retail company is no longer operating a normal corporate headquarters.
The former website was
Its historical role should now be distinguished from any current redirect or use by an intellectual-property owner.
JOANN no longer maintains a conventional active Investor Relations or nationwide retail Careers operation following liquidation.
The products below describe JOANN’s historical retail business. They are included because they explain what the company sold before its 2025 liquidation, but customers should not interpret them as currently available directly from JOANN.
JOANN was best known for its extensive fabric selection, including cotton, fleece, flannel, upholstery fabric, apparel fabrics, quilting fabrics, seasonal prints, licensed designs, and specialty materials. Fabric was sold both by the yard and through pre-cut formats for sewing and craft projects.
The company sold sewing machines, needles, thread, zippers, buttons, patterns, cutting tools, measuring equipment, machine accessories, and other sewing essentials. JOANN served both beginner hobbyists and experienced sewing customers through a broad range of tools and supplies.
JOANN offered quilting cotton, batting, rulers, rotary cutters, quilt patterns, templates, storage products, and other quilting accessories. Many stores maintained substantial quilting departments because quilting represented an important part of JOANN’s traditional customer base.
JOANN sold yarn for knitting, crochet, weaving, and craft projects. Its portfolio included national yarn brands as well as private-label products such as Big Twist, which became one of the retailer’s recognizable proprietary yarn lines.
Big Twist was one of JOANN’s important private-label yarn families.Following JOANN’s liquidation, Michaels acquired selected JOANN intellectual property and private-label brands, including Big Twist-related assets.
The retailer carried knitting needles, crochet hooks, stitch markers, yarn organizers, pattern books, blocking tools, and accessories for fiber arts. These departments complemented the company’s large yarn assortment.
JOANN sold electronic cutting machines, accessories, vinyl, transfer materials, tools, mats, blades, and related crafting supplies from major brands.These products were popular for personalized apparel, labels, signs, paper crafts, and home projects.
JOANN offered paints, canvases, brushes, adhesives, foam products, paper supplies, beads, jewelry-making materials, kids’ crafts, and general creative tools.The assortment made the stores a broad creative-supplies destination beyond their fabric heritage.
The company sold seasonal decorations, artificial flowers, floral-arranging supplies, storage products, pillows, decorative accessories, and other home products.Home décor became an important complementary category alongside sewing and crafts.
JOANN carried rotating merchandise for Christmas, Halloween, Easter, fall, spring, and other seasonal occasions.These collections included décor, fabrics, ribbons, craft kits, wreath-making materials, and party-related products.
Selected JOANN stores historically offered custom-framing services for artwork, photographs, needlework, and other items.This service ended as locations entered liquidation and closed.
JOANN historically provided classes, project inspiration, tutorials, and instructional content for sewing, quilting, crafting, knitting, crochet, and other creative activities.These services were part of the company’s effort to build a community around making and creativity.
Before liquidation, customers could purchase fabric, craft supplies, sewing tools, yarn, décor, and other merchandise through JOANN.com.The company no longer operates its former nationwide online retail business as an independent active retailer.
Former number: 330-656-2600
This was JOANN’s corporate telephone number before liquidation.
Former number: 330-656-2600
No current operating JOANN headquarters number is verified.
No current active corporate-office number is publicly verified following the wind-down.
No verified nationwide current JOANN Customer Service number is available for an active retail operation.
Former customer-support channels should be considered historical unless independently confirmed by the bankruptcy administrator.
No current universal JOANN toll-free consumer support line is verified.
Not applicable.
JOANN no longer operates retail stores.
No active universal JOANN billing department is verified for ordinary retail purchases.
Not applicable following nationwide closure.
Not applicable.
All JOANN retail stores entered the 2025 closure process.
Not applicable.
No current JOANN emergency corporate hotline is publicly listed.
Not applicable.
JOANN is no longer an operating public retailer.
No current permanent JOANN media line is verified following liquidation.
No active nationwide JOANN HR line is verified after the closure of the operating business.
Not applicable.
Because JOANN’s physical and online retail operations were wound down in 2025, there is no longer a normal consumer-service route comparable to the company’s former call center or store network. Customers should avoid relying on outdated directory listings that still present 5555 Darrow Road or former phone numbers as though JOANN remains an active retail company. The Hudson address and 330-656-2600 corporate number should be treated as historical information.
For issues connected to the 2025 liquidation, such as bankruptcy claims, former vendor obligations, lease matters, or creditor issues, the proper contact depends on the bankruptcy estate and claim process rather than former retail Customer Service. Former customers seeking merchandise similar to JOANN’s old assortment should also understand that Michaels acquired JOANN intellectual property and selected private labels, but that transaction did not revive JOANN’s physical store network.
Former employees, vendors, landlords, or creditors should rely on notices received from JOANN’s bankruptcy case, plan administrator, claims agent, or legal counsel. Ordinary consumers with old card disputes or unresolved transactions should work with their payment-card issuer or other appropriate consumer-protection channel when a former JOANN support route is no longer available.
Because JOANN completed a nationwide liquidation, complaints now require a different approach from a normal operating retailer. Consumers should first determine whether their issue concerns a historical purchase, payment dispute, bankruptcy claim, former employment matter, gift card, vendor obligation, or another pre-liquidation transaction. Keep receipts, card statements, emails, order confirmations, claim notices, and bankruptcy correspondence.
JOANN no longer maintains a verified active nationwide retail Customer Service operation. If you have a historical email thread, case number, or bankruptcy contact previously provided by JOANN, use that channel first, but do not assume older general consumer numbers remain operational. For recent payment issues involving transactions processed before closure, the payment-card issuer may now be the more practical first contact.
Former vendors, landlords, employees, and creditors should use the specific bankruptcy, claims, payroll, benefits, or legal contact identified in documents previously provided to them. Consumer issues involving a credit card or debit card should be directed to the issuing bank when the former merchant is no longer available to handle the dispute. The correct route depends heavily on when the obligation arose and whether it is part of the bankruptcy estate.
If you are already communicating with a bankruptcy claims administrator, liquidation representative, or former JOANN administrative contact, request escalation to the person responsible for your category of claim. Provide the claim number, transaction date, amount, supporting documents, and previous responses. Because the business is being wound down, escalation now involves estate administration rather than ordinary retail management.
Where an official bankruptcy claims process applies, submit the complaint or claim in writing through the procedure specified by the bankruptcy court or claims administrator. Written submissions should include your full name, address, amount disputed, transaction or employment details, and supporting documentation. Keep copies of everything submitted and retain confirmation of delivery or electronic filing.
The former headquarters at 5555 Darrow Road, Hudson, OH 44236 should not be treated as an active consumer headquarters. Written correspondence should only be sent there if an official bankruptcy or legal notice specifically instructs you to do so. Otherwise, use the current claims or legal contact associated with the JOANN bankruptcy estate.
For bankruptcy-related obligations, use the court-approved claims or plan-administration process. For card transactions, use your bank’s merchant-dispute department. Former employees may need to use applicable benefits, wage, unemployment, or bankruptcy-claim channels. The original retail complaint structure is no longer suitable because JOANN’s operating business has ceased.
The regulator depends on the issue. State labor agencies may handle wage concerns, bankruptcy matters fall under the federal bankruptcy process, and payment-card or financial disputes can involve financial regulators. Consumers should not send every type of complaint to the same agency because JOANN’s liquidation created different legal paths for different obligations.
For unresolved historical retail transactions, consumers can consider contacting their state Attorney General, consumer-protection agency, or payment-card issuer. If merchandise was never delivered or a refund was never processed before closure, provide the card issuer with order records, emails, closure information, and evidence of your attempts to resolve the issue.
If the amount is significant or the dispute involves creditor rights, leases, contracts, employment obligations, or other bankruptcy-estate matters, consider consulting a qualified attorney familiar with bankruptcy law. Formal claims and objections are governed by court deadlines and procedures, so legal advice may be appropriate when a substantial financial interest is involved.
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