Truist Financial Headquarters & Corporate Office

About Truist Financial

Truist Financial Corporation (NYSE: TFC) is a top-10 U.S. commercial bank holding company — a full-service financial institution formed through the historic $66 billion merger of BB&T Corporation and SunTrust Banks, which closed on December 6, 2019, creating one of the most significant bank mergers in American history. Headquartered in Charlotte, North Carolina, Truist operates Truist Bank as its primary banking subsidiary, serving approximately 15 million clients across 17 U.S. states and Washington, D.C. through more than 1,900 banking centers, thousands of ATMs, and a comprehensive digital banking platform. Truist is led by Chairman and CEO Bill Rogers, who was appointed in September 2021, and employs approximately 38,335 associates. As of December 31, 2025, Truist held total assets of $548 billion, making it one of the largest banking institutions in the United States.

In fiscal year 2025, Truist delivered earnings per share of $3.82 — a 14% year-over-year increase — reflecting meaningful progress from the bank’s multi-year integration and efficiency transformation following the BB&T/SunTrust merger. In Q1 2026, Truist reported net income of $1.4 billion, a 25% year-over-year increase, driven by 36.3% growth in investment banking and trading income, 7.3% loan growth, and 1%–2% deposit growth across its consumer and wholesale banking divisions. The bank established a long-term return on tangible common equity (ROTCE) target of 16%–18%, reflecting confidence in its strategic trajectory.

Quick Information

Industry

Banking & Financial Services — Commercial Banking, Wealth Management, Investment Banking, Mortgage & Insurance

Founded

December 6, 2019 (BB&T/SunTrust merger); BB&T founded 1872, SunTrust founded 1891

NYSE Ticker

TFC

Number of Employees

Approximately 38,335 associates

Corporate Office Hours

Personal Banking: Monday–Friday 8:00 AM – 8:00 PM ET, Saturday 8:00 AM – 5:00 PM ET. Business Banking: Monday–Friday 8:00 AM – 8:00 PM ET. Fraud Reporting: 24/7.

Email / Secure Message

Secure Message Center (available after login at truist.com) — primary written contact channel for account inquiries

Website

www.truist.com

Contact Page

truist.com/contact

Investor Relations

ir.truist.com

Careers Page

truist.com/careers

Products & Services

Truist delivers a comprehensive portfolio of consumer, business, and institutional financial services through its Truist Bank subsidiary and affiliated entities — serving individuals, small businesses, middle-market companies, and large corporations across all major banking verticals. Their full range of products and services includes:

• Personal Checking & Savings Accounts — Truist One Checking, Truist Confidence Account, savings accounts, money market accounts, and certificates of deposit (CDs); deposits totaled $213 billion in consumer and business banking as of Q1 2026
• Personal Loans & Lines of Credit — unsecured personal loans, personal lines of credit, and home equity products
• Mortgage & Home Lending — home purchase loans, refinancing, home equity loans, and home equity lines of credit (HELOCs)
• Credit Cards — Truist credit cards including the Truist Enjoy Cash Credit Card, Truist Enjoy Travel Credit Card, and business credit cards
• Auto Loans — new and used vehicle financing for individuals and dealer inventory financing for automotive businesses
• Small Business Banking — business checking, savings, loans, lines of credit, SBA loans, merchant services, and payroll solutions for small and mid-size businesses
• Commercial Banking — customized credit, treasury management, capital markets, and industry-specific solutions for middle-market and large corporate clients
• Wholesale Banking — corporate and institutional banking, leveraged finance, syndicated lending, and industry group coverage for large companies; wholesale deposits totaled $148 billion as of Q1 2026
• Investment Banking & Capital Markets — Truist Securities offers M&A advisory, equity and debt underwriting, and capital markets services; investment banking and trading income rose 36.3% year-over-year in Q1 2026
• Wealth Management — Truist Wealth offers financial planning, investment management, trust and estate services, and private banking for high-net-worth individuals and families
• Insurance — Truist Insurance Holdings provides commercial property and casualty, employee benefits, and personal lines insurance through its national brokerage platform
• Truist Trade — international and domestic trade finance, foreign exchange, and trade services for corporate clients

Corporate Phone Numbers

Main Personal Banking Customer Service

844-4TRUIST (1-844-487-8478) — primary Truist Bank personal banking service line for all account inquiries, debit/credit card issues, fraud reporting, and general support. Available Monday–Friday 8:00 AM to 8:00 PM ET, Saturday 8:00 AM to 5:00 PM ET. Fraud reporting available 24/7 — select option 1, then option 4.

Business Banking Customer Service

1-800-226-5228 — dedicated Truist Business Banking customer service line for small business checking, savings, and lending accounts. Available Monday–Friday 8:00 AM to 8:00 PM ET.

Online & Mobile Banking Technical Support

1-888-223-1385 — 24/7 dedicated technical support line for Truist online banking and mobile app issues, login problems, and digital banking inquiries.

Credit Card Customer Service

1-844-487-8478 — Truist credit and debit card customer service for billing questions, disputes, and card management.

Credit Card Claims / Disputes

1-800-476-4228 — dedicated credit card claims and dispute resolution line.

International Calls

+1-910-914-8250 — direct line for Truist clients calling from outside the United States.

Hearing Impaired (TDD/TTY)

1-888-833-4228 — dedicated TDD/TTY line for hearing-impaired clients.

Truist Securities (Investment Banking)

1-800-694-4284 — Truist Trade and investment services line.

Careers / HR

1-877-891-2510 — Human resources and employment inquiries.

Corporate Headquarters Phone

(704) 410-7000 — main Truist Financial Corporation corporate headquarters switchboard at 214 North Tryon Street, Charlotte, North Carolina. Available Monday–Friday during regular business hours.

How to Reach a Real Person at Truist

The fastest way to speak with a live Truist banker is to call 844-4TRUIST (1-844-487-8478). This line is available Monday through Friday from 8:00 AM to 8:00 PM ET and Saturday from 8:00 AM to 5:00 PM ET — with 24/7 availability for fraud reporting specifically. When the automated system answers, it will prompt you to enter your account number, Social Security Number, or other verification. After verification, listen to the menu options — typically 1 for fraud, 2 for checking and savings, 3 for loans, and 4 for credit cards. To reach a live Truist team member directly, press 0 at any menu prompt. For the shortest wait times, calling on weekday mornings before 9:00 AM ET is recommended.

You can also connect with Truist through live chat and secure message — both accessible after logging into your online banking account at truist.com or through the Truist mobile app. Secure messaging is available 24/7 and creates a written, documented record of all correspondence with the bank. For in-person service, Truist operates more than 1,900 banking centers across 17 states; use the branch locator at truist.com to find the nearest branch and its hours. Truist is also responsive through its @Truist account on X (Twitter) and through the official Truist Facebook page for public inquiries and complaint escalations.

Truist Financial Headquarters & Corporate Office Address

Truist Financial Corporation operates its principal corporate headquarters at Truist Center — 214 North Tryon Street in Uptown Charlotte, North Carolina. Truist Center, formerly known as Hearst Tower, is one of Charlotte’s most iconic skyscrapers — a 47-story glass tower completed in 2002 and standing at 659 feet, making it one of the tallest buildings in the Southeast United States. Truist acquired the building in December 2019 — the same month the BB&T/SunTrust merger closed — paying approximately $455.6 million to purchase the tower from Cousins Properties and rename it Truist Center. The acquisition reflected Truist’s commitment to Charlotte as its unified headquarters city following the merger, which brought together BB&T’s legacy headquarters in Winston-Salem, North Carolina and SunTrust’s legacy headquarters in Atlanta, Georgia under one roof in Charlotte. The Truist Center campus houses the company’s CEO and full executive leadership team, corporate strategy, finance, legal, technology, human resources, and all major corporate support functions.

Truist Financial Corporation — Corporate Headquarters

Truist Center
214 North Tryon Street
Charlotte, North Carolina 28202
United States

Truist Securities — Atlanta Office

3333 Peachtree Road NE
Atlanta, Georgia 30326
United States

Truist Advisory Services, Inc. — Atlanta Office

303 Peachtree Center Avenue, Suite 140
Atlanta, Georgia 30303
United States

Truist Delaware Trust Company

1011 Centre Road, Suite 205
Wilmington, Delaware 19805
United States

Truist Insurance Holdings

Raleigh, North Carolina 27604
United States

For all formal written complaints, legal correspondence, and regulatory notices, write to Truist Financial Corporation, 214 North Tryon Street, Charlotte, North Carolina 28202, Attn: Customer Relations. Include your full name, account number, the branch location if applicable, date of the issue, a detailed description of your complaint, all prior contacts made, and the specific resolution you are requesting.

How to File a Complaint Against Truist

Step 1 — Call 844-4TRUIST (1-844-487-8478)
For the fastest resolution of most banking complaints — including billing errors, unauthorized transactions, account access issues, and service failures — call Truist’s primary customer service line. Have your account number and a clear description of your complaint ready. Ask the representative to formally log your complaint and provide a reference number. Available Monday–Friday 8:00 AM to 8:00 PM ET, Saturday 8:00 AM to 5:00 PM ET; fraud reporting available 24/7.

Step 2 — Request Escalation to a Supervisor
If the first representative cannot resolve your complaint, ask immediately to speak with a supervisor or the customer resolution team. Supervisors have broader authority to reverse fees, approve exception credits, issue formal complaint tickets, and escalate to specialized resolution teams. Always ask for a case or reference number.

Step 3 — Use Secure Message Center
Log in to your Truist online banking account and submit a formal written complaint through the Secure Message Center. This creates a documented paper trail with a timestamped record of all correspondence — particularly valuable for billing disputes and regulatory escalations under the Electronic Fund Transfer Act and the Fair Credit Billing Act.

Step 4 — Visit a Truist Branch
For complex complaints involving account closures, loan disputes, estate matters, or situations requiring document review, visiting a Truist banking center in person and requesting a meeting with the Branch Manager is often the most effective path to resolution. Use the branch locator at truist.com to find the nearest location.

Step 5 — Write to the Corporate Office
For formally unresolved complaints, write to Truist Financial Corporation, 214 North Tryon Street, Charlotte, North Carolina 28202, Attn: Customer Relations. Include your full name, account number, all prior contacts, case reference numbers, supporting documentation, and the specific resolution you are requesting.

Step 6 — File a Complaint With the CFPB
For unresolved complaints involving billing errors, unauthorized charges, discriminatory lending, or consumer financial protection violations, file a formal complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov/complaint or by calling 1-855-411-2372. The CFPB has regulatory oversight authority over Truist and actively investigates consumer banking complaints.

Step 7 — File a Complaint With the OCC
For complaints involving Truist Bank’s national banking operations — including improper account closures, unfair fee practices, and discriminatory treatment — file a formal complaint with the Office of the Comptroller of the Currency (OCC) at helpwithmybank.gov or by calling 1-800-613-6743. The OCC is the primary federal regulator for nationally chartered banks.

Step 8 — File a Complaint With the FDIC
Truist Bank is a member of the FDIC. For complaints about deposit account practices, file a formal complaint with the Federal Deposit Insurance Corporation at fdic.gov/consumers/assistance/protection/dfr.html or by calling 1-877-275-3342.

Step 9 — File a Complaint With the North Carolina Commissioner of Banks
For state-level banking complaints, file a formal complaint with the North Carolina Office of the Commissioner of Banks at nccob.gov — the state banking regulator with jurisdiction over Truist Bank’s North Carolina operations.

Step 10 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. Truist Financial is listed with the BBB’s Charlotte, North Carolina chapter and a formal complaint filing typically prompts an escalated response from Truist’s corporate customer relations team within 14 days.