Syneos Health
About Syneos Health
Syneos Health is a global biopharmaceutical solutions organization headquartered in Morrisville, North Carolina. The company supports pharmaceutical, biotechnology, and healthcare companies across the drug-development and commercialization lifecycle, including clinical development, medical affairs, commercial deployment, healthcare communications, consulting, market access, data analytics, and technology-enabled services. Its business model is designed to connect clinical and commercial insights so customers can move therapies from development toward market adoption more efficiently.
Syneos Health operates across more than 110 countries and supports both large global pharmaceutical companies and emerging biotechnology businesses. Its current operating structure combines clinical research organization services with commercialization, field deployment, medical affairs, strategic consulting, and healthcare communications. The company also increasingly uses artificial intelligence, predictive analytics, automation, and connected data to improve clinical-development and commercialization workflows.
Syneos Health became a privately held company on September 28, 2023 after being acquired by a consortium of investment firms affiliated with Elliott Investment Management, Patient Square Capital, and Veritas Capital. Its former Nasdaq listing was removed after completion of the transaction. Current Chief Executive Officer Costa Panagos was appointed in October 2024, while Colin Shannon became Executive Chairman.
Quick Information
Corporate Phone Number
919-876-9300
Syneos Health currently publishes this as the main telephone number for its corporate headquarters.
Customer Service Number
Syneos Health is primarily a business-to-business biopharmaceutical services company and does not operate a conventional consumer Customer Service department.
For general corporate routing:
919-876-9300
Toll-Free Number
866-462-7373
This is a current official Syneos Health toll-free corporate contact.
Corporate Office Address
Syneos Health
1030 Sync Street
Morrisville, NC 27560
United States
Headquarters Address
Syneos Health
1030 Sync Street
Morrisville, NC 27560
United States
Current careers, privacy, supplier, and corporate materials consistently identify this as Syneos Health’s headquarters.
Fax Number
919-876-9360.
Syneos Health does not publish one universal customer-service email for every business inquiry.
Current specialized contact includes:
Applicant Accommodation / Careers: jobs@syneoshealth.com.
Industry
Biopharmaceutical Services, Contract Research, Clinical Development, Medical Affairs, Commercialization, Healthcare Communications and Consulting
Current CEO
Costa Panagos
He became Chief Executive Officer in October 2024.
Executive Chairman
Colin Shannon.
Current CFO
Michael Bonello
Current leadership materials identify Michael Bonello as Chief Financial Officer.
Current COO
Michael Brooks
Current leadership materials identify Michael Brooks as Chief Operating Officer.
Ownership
Privately held
Current private-equity ownership is through investment-firm affiliates of:
Elliott Investment Management
Patient Square Capital
Veritas Capital.
Geographic Reach
110+ countries
Syneos Health describes its workforce and operations as extending across more than 110 countries.
Former Stock Listing
Syneos Health previously traded on:
Nasdaq
Former ticker:
SYNH
The listing ended after the 2023 privatization.
Website
Careers Page
https://www.syneoshealth.com/clinical-corporate-careers
Investor Relations
Not applicable in the conventional public-company sense.
Syneos Health became privately held in September 2023 and no longer maintains a public-shareholder Investor Relations function.
Syneos Health Products & Services
Syneos Health provides integrated services throughout the pharmaceutical and biotechnology product lifecycle. Customers can purchase individual services or combine multiple capabilities into larger development and commercialization programs.
Clinical Development
Syneos Health provides clinical-development support from early phase through late phase studies. Services can include study start-up, clinical operations, trial oversight, safety management, regulatory support, administrative services, investigator payments, and trial master file activities.
Full-Service Clinical Research
The company provides end-to-end clinical research support for sponsors that want Syneos Health to manage large portions of a clinical-development program.
This can include global project management, clinical operations, site management, data-related processes, and specialized therapeutic expertise.
Functional Service Provider Solutions
Syneos Health offers FSP models that embed dedicated teams within sponsor organizations.
Its current FSP 360 model combines specialized cross-functional teams, global infrastructure, and flexible resource deployment.
Early Phase Development
Syneos Health supports early-stage clinical research designed to evaluate safety, dosing, pharmacology, and other initial development questions.
Services can be integrated with later clinical and commercialization planning.
Late Phase Research
Late-phase services support post-approval studies, real-world evidence, outcomes research, and other programs that help pharmaceutical companies evaluate products after initial regulatory approval.
Site and Patient Services
Syneos Health supports study sites and patient-recruitment activities.
These capabilities are intended to improve enrollment, site performance, retention, and clinical-trial delivery.
Safety and Pharmacovigilance
Syneos Health provides safety-management and pharmacovigilance services throughout the drug lifecycle.
Current Medical Affairs capabilities include adverse-event intake, product complaints, safety-call-center services, and medical-information handling.
Medical Affairs
Syneos Health provides Medical Affairs strategy, field medical services, scientific communications, evidence planning, real-world research, and stakeholder engagement.
These services help companies communicate clinical value, safety, effectiveness, and patient outcomes.
Medical Information
The company provides medical-information support for pharmaceutical and biotechnology customers.
Services can include responding to healthcare-professional questions, product inquiries, adverse events, and other regulated communications.
Medical Science Liaison Deployment
Syneos Health deploys medical science liaisons and other field medical professionals.
These teams interact with healthcare professionals and scientific stakeholders on behalf of life-sciences companies.
Commercial Delivery
Syneos Health supports drug commercialization from launch planning through market execution.
Current commercial services include field deployment, communications, market access, sales, operational infrastructure, analytics, and integrated commercialization programs.
Field Sales Teams
The company recruits and deploys pharmaceutical sales teams for customers.
These services can be used for new product launches, mature brands, non-core products, and flexible commercial resource needs.
Deployment Solutions
Deployment Solutions include sales teams, medical field teams, patient-access resources, market-access specialists, clinical educators, recruiting, and training.
Syneos Health describes itself as a major provider of outsourced pharmaceutical field deployment.
Patient Access Services
Syneos Health provides programs that help patients and providers navigate access barriers.
These services can support reimbursement, patient onboarding, coverage, and therapy access.
Market Access
Market Access services help clients navigate reimbursement, payer expectations, pricing, health economics, and evidence requirements.
Syneos Health combines consulting, communications, and field access support to improve product adoption.
Healthcare Communications
Syneos Health Communications provides advertising, public relations, media strategy, brand development, payer marketing, medical communications, patient advocacy, and creative services.
The business operates as a healthcare-focused communications network rather than a general advertising holding company.
Advertising
Syneos Health develops pharmaceutical and healthcare advertising campaigns.
Work can include brand strategy, creative development, omnichannel campaigns, healthcare-professional messaging, and patient communication.
Public Relations
The company provides healthcare public-relations services for brands, organizations, therapies, and corporate clients.
Campaigns can include media relations, reputation support, healthcare education, and launch communications.
Medical Communications
Medical communications teams develop scientifically grounded content for healthcare professionals, patients, payers, and other stakeholders.
This service is closely connected with Syneos Health’s Medical Affairs expertise.
Brand Identity and Naming
Syneos Health helps life-sciences companies develop brand identities, product names, positioning, and messaging.
These services can support products before and after regulatory approval.
Consulting
Syneos Health Consulting provides strategic planning, management consulting, operating-model design, organizational transformation, and commercialization advisory services.
Its consulting work spans R&D, medical affairs, market access, commercial strategy, digital transformation, and portfolio planning.
Market Access Consulting
Market Access Consulting helps clients understand reimbursement barriers and stakeholder definitions of value.
Services can support pricing, payer strategy, health economics, value communication, and launch preparation.
Organizational Transformation
Syneos Health advises life-sciences organizations on operating models, efficiency, change management, program management, technology, and organizational design.
Digital Transformation
Consulting and technology teams support customers adopting digital tools, data systems, AI, and new operating processes.
AI-Powered Solutions
Syneos Health applies artificial intelligence across clinical development and commercialization.
Current capabilities include protocol optimization, patient recruitment, study oversight, predictive analytics, commercial strategy, market access, automation, and AI-enabled scientific research.
Data and Analytics
Syneos Health uses proprietary and public healthcare data to support predictive insights, clinical planning, commercialization, and customer decision-making.
Its teams include data scientists, architects, engineers, analysts, and commercial-data specialists.
Regulatory Services
Syneos Health supports customers with regulatory strategy, submissions, documentation, and compliance activities.
These services are integrated with clinical-development programs and broader life-sciences consulting.
Quality Assurance
Corporate Quality supports clinical-development and commercialization activities to help customer programs meet regulatory and internal quality expectations.
Training and Learning Solutions
Commercial Deployment Solutions include training programs for field teams and other customer-facing professionals.
These services can support product launches, sales readiness, and ongoing professional development.
Syneos Health Corporate Phone Numbers
Corporate Phone Number
919-876-9300
Corporate Headquarters Number
919-876-9300
Headquarters Number
919-876-9300
Corporate Office Number
919-876-9300.
Toll-Free Number
866-462-7373.
Corporate Fax
919-876-9360
Customer Service Number
Syneos Health does not operate a conventional consumer Customer Service line.
General business inquiries can start with:
919-876-9300
Clinical Services Number
No separate universal Clinical Development customer number is prominently published.
Use:
919-876-9300
or the official online Contact Us process.
Commercial Services Number
No separate universal Commercial Delivery number is prominently published.
General corporate routing:
919-876-9300
Medical Affairs Number
No separate public universal Medical Affairs phone number is published.
Consulting Number
No standalone universal consulting telephone number is prominently published.
Sales Number
Business-development inquiries are primarily handled through Syneos Health’s official online contact process.
Billing Number
No universal public Billing Department telephone number is published.
Customers should use their contract, project, or account contact.
Applicant Support Email
jobs@syneoshealth.com.
Privacy Office
Written privacy concerns can be directed to:
Privacy Office
Syneos Health
1030 Sync Street
Morrisville, NC 27560.
Investor Relations Number
No current public Investor Relations number is applicable because Syneos Health is privately held.
The former Investor Relations operation ended with the 2023 privatization.
Media / Press Number
Syneos Health does not prominently maintain one permanent general public press phone number on its current main contact pages.
Human Resources Number
No universal public HR phone is listed.
Applicant accommodation:
jobs@syneoshealth.com
How to Reach a Real Person at Syneos Health
For general corporate or business inquiries, call 919-876-9300. The toll-free corporate number is 866-462-7373. Syneos Health is primarily a B2B services organization, so customers with active clinical, commercial, consulting, or Medical Affairs projects should generally contact their assigned account, project, or business-development representative for the fastest response.
For job-application or accommodation concerns, email jobs@syneoshealth.com. Clinical-study participants should generally contact their treating physician, study site, or study sponsor for study-specific concerns rather than the corporate office. Syneos Health’s privacy notice specifically directs clinical-study participants to their physician or sponsor for certain personal-data matters.
Syneos Health Headquarters & Corporate Office Address
Syneos Health’s current corporate headquarters
Syneos Health
1030 Sync Street
Morrisville, NC 27560
United States
Phone: 919-876-9300
Toll-Free: 866-462-7373
Fax: 919-876-9360.
Morrisville Corporate Headquarters
1030 Sync Street
Morrisville, NC 27560
United States
This remains the current official corporate headquarters used across Syneos Health careers, privacy, supplier, and corporate materials.
Current CEO
Costa Panagos
Panagos became Chief Executive Officer in October 2024.
Executive Chairman
Colin Shannon
Shannon moved into the Executive Chairman role when Costa Panagos became CEO.
Current Executive Leadership
Current leadership includes:
Costa Panagos, Chief Executive Officer
Michael Brooks, Chief Operating Officer
Michael Bonello, Chief Financial Officer
Simon Bartle, Chief Human Resources Officer
Dr. Greg Licholai, Chief Medical Officer
Mike Montello, Chief Digital and Information Officer
Jon Olefson, General Counsel and Corporate Secretary.
Private Ownership
Syneos Health became privately held on:
September 28, 2023
The acquiring investment consortium included:
Elliott Investment Management
Patient Square Capital
Veritas Capital.
Acquisition Value
The transaction was originally announced at approximately:
$7.1 billion
including debt.
Former Nasdaq Listing
Former ticker:
SYNH
Trading was suspended when the private acquisition closed.
Global Presence
Syneos Health employees work across:
110+ countries.
Main Business Areas
Current primary solution categories include:
Clinical Development
Medical Affairs
Commercial Delivery
Consulting.
How to File a Complaint Against Syneos Health
Complaints involving Syneos Health can vary significantly because the company works with pharmaceutical clients, clinical-study sites, job applicants, vendors, patients, and healthcare professionals. Gather the project name, study information, business contact, dates, correspondence, and supporting documents before escalating.
Step 1: Contact the Relevant Syneos Health Team
Start with the Syneos Health project manager, account representative, recruiter, clinical contact, business-development representative, or department connected with the issue. If you do not know the correct team, call 919-876-9300 or 866-462-7373 and ask to be routed appropriately. Provide a concise explanation of the issue, relevant project or study information, and previous correspondence.
Step 2: Request Management or Department Review
If the first contact does not resolve the concern, request review by the responsible manager, project leader, department head, or corporate function. Keep emails, case records, contract references, study information, and names of previous contacts. For clinical-study matters, participants should also involve the study site, investigator, treating physician, or sponsor when appropriate.
Step 3: Use the Specialized Privacy or Employment Channel
Privacy complaints can be directed to Syneos Health Privacy Office, 1030 Sync Street, Morrisville, NC 27560. Applicant questions or accommodation requests can use jobs@syneoshealth.com. Syneos Health states that individuals in certain jurisdictions may also contact the applicable privacy regulator if a privacy complaint remains unresolved.
Step 4: Send Formal Written Correspondence to Headquarters
For a serious unresolved corporate complaint, send written correspondence to Syneos Health, 1030 Sync Street, Morrisville, NC 27560. Include your full contact information, project or study reference, dates, previous contacts, supporting documentation, and a chronological description of the complaint. Clearly state the requested resolution and keep proof of delivery.
Step 5: Contact the Appropriate External Authority if Necessary
External escalation depends on the issue. Clinical-trial matters may involve the study sponsor, institutional review board, FDA, or another regulatory authority. Privacy complaints can involve the appropriate data-protection regulator. Employment issues may involve relevant labor or equal-employment authorities. Commercial contract disputes generally follow the governing agreement and applicable legal process. Preserve all documentation before escalating externally.
