R. J. Reynolds Tobacco Company
About R.J. Reynolds Tobacco Company
R.J. Reynolds Tobacco Company, commonly known as R.J. Reynolds or RJR Tobacco, is a U.S. tobacco company headquartered in Winston-Salem, North Carolina. The business traces its origins to 1875, when Richard Joshua Reynolds established a tobacco operation in Winston-Salem. The company later became one of the largest tobacco manufacturers in the United States.
Today, R.J. Reynolds Tobacco Company is an operating subsidiary of Reynolds American Inc., which in turn is an indirect, wholly owned subsidiary of British American Tobacco p.l.c. (BAT). Reynolds American became a wholly owned BAT subsidiary in 2017. Reynolds American currently serves as the U.S. parent company of R.J. Reynolds Tobacco Company, Santa Fe Natural Tobacco Company, American Snuff Company, R.J. Reynolds Vapor Company, Modoral Brands, and other affiliated businesses.
Current Reynolds American strategy combines traditional combustible tobacco products with vapor and oral nicotine categories marketed to adults of legal age. Its U.S. operating companies’ main combustible brands include Newport, Camel, Pall Mall, Lucky Strike, and Natural American Spirit, while other affiliates market Vuse vapor products and oral products including Grizzly and Velo Plus.
Quick Information
Corporate Phone Number
336-741-2000
This is the current main-office number published by Reynolds American in Winston-Salem.
Customer Service Number
Reynolds American does not prominently publish one universal consumer-service telephone number covering every R.J. Reynolds product.
For general corporate routing:
336-741-2000
Product-specific consumer contacts can differ by brand and operating company.
Corporate Office Address
Reynolds American Inc. / R.J. Reynolds Tobacco Company
401 N. Main Street
P.O. Box 2990
Winston-Salem, NC 27101-2990
United States
Headquarters Address
R.J. Reynolds Tobacco Company
401 N. Main Street
Winston-Salem, NC 27101
United States
The Reynolds American contact page publishes 401 N. Main Street as the main office in Winston-Salem.
General / Privacy: info@reynoldsamerican.com
Media: mediaoffice@rjrt.com
BAT Global Media: media_centre@bat.com.
Industry
Tobacco Manufacturing, Nicotine Products, Cigarettes, Oral Tobacco, Vapor Products and Consumer Nicotine Products
Founded
1875
R.J. Reynolds began operations in Winston-Salem, North Carolina.
Parent Company
Reynolds American Inc.
Ultimate Parent Company
British American Tobacco p.l.c.
Reynolds American became an indirect wholly owned BAT subsidiary in 2017.
Reynolds American President and CEO
David Waterfield
David Waterfield became President and CEO of Reynolds American on July 1, 2023 and continues to lead the U.S. business in 2026.
Number of U.S. Employees
Reynolds American reported:
4,300+ U.S. employees
in March 2026 across manufacturing, engineering, science, operations, and corporate functions.
Main Office Phone
336-741-2000
Washington, D.C. Office
1201 F Street NW, Suite 300
Washington, DC 20004
Phone: 202-626-7200.
Website
https://www.reynoldsamerican.com/
Careers Page
Reynolds American currently recruits in manufacturing, engineering, science, operations, technology, corporate functions, internships, apprenticeships, and graduate programs.
Investor Relations
R.J. Reynolds Tobacco Company does not operate as a separately publicly traded company.
Parent-company investor information is handled through British American Tobacco.
R.J. Reynolds Tobacco Company Products & Business Areas
R.J. Reynolds and its affiliated Reynolds American operating companies manufacture and market tobacco and nicotine products for adults of legal age. Brand ownership and the specific operating subsidiary differ by category.
Newport Cigarettes
Newport is one of R.J. Reynolds Tobacco Company’s major cigarette brands in the United States.
BAT identifies Newport as one of its strategic U.S. combustible brands.
Camel Cigarettes
Camel is a longstanding R.J. Reynolds cigarette brand with roots extending back more than a century.
It remains one of Reynolds’ major combustible brands in the U.S. portfolio.
Lucky Strike
Lucky Strike is included among R.J. Reynolds Tobacco Company’s major cigarette brands.
Current BAT and Reynolds materials continue to identify it as part of the company’s U.S. combustible portfolio.
Pall Mall
Pall Mall is another major cigarette brand marketed by R.J. Reynolds in the United States.
It is included among BAT’s strategic combustible brands.
Doral
Doral remains among the additional cigarette brands listed in Reynolds American financial disclosures.
It is not presented as one of the highest-priority strategic brands but remains part of the RJR Tobacco portfolio.
Misty
Misty is included among R.J. Reynolds Tobacco Company’s other U.S. cigarette brands.
Current Reynolds financial materials continue to identify it within the company’s combustible portfolio.
Capri
Capri is another R.J. Reynolds cigarette brand listed in current Reynolds American financial documentation.
It forms part of the broader combustible tobacco portfolio.
Camel Snus
R.J. Reynolds Tobacco Company also markets Camel Snus, a smoke-free oral tobacco product.
It forms part of the company’s traditional oral and smokeless product strategy.
Natural American Spirit
Natural American Spirit is marketed in the United States through affiliate Santa Fe Natural Tobacco Company, rather than directly through R.J. Reynolds Tobacco Company.
It is nevertheless part of the broader Reynolds American portfolio.
Vuse Vapor Products
Vuse is marketed through affiliate R.J. Reynolds Vapor Company.
Reynolds identifies Vuse as part of its non-combustible portfolio.
Grizzly Traditional Oral Tobacco
Grizzly traditional oral tobacco products are marketed by affiliate American Snuff Company.
The broader Reynolds American portfolio includes Grizzly moist snuff and related oral products.
Kodiak
Kodiak is another traditional oral-tobacco brand marketed by American Snuff Company.
It is part of Reynolds American’s broader U.S. nicotine portfolio.
Velo Plus Nicotine Pouches
VELO Plus is marketed within Reynolds American’s modern oral nicotine category.
The organization has expanded manufacturing investment around modern oral products during 2025 and 2026.
Research and Development
Reynolds American reports more than:
400 scientists in Winston-Salem
and approximately:
$100 million in annual R&D investment
with more than 85% focused on smokeless categories.
Tobacco Manufacturing
R.J. Reynolds maintains major manufacturing operations in North Carolina.
The Reynolds Operations Center in Tobaccoville covers approximately 2 million square feet and has been part of the company’s manufacturing infrastructure since 1986.
U.S. Manufacturing Expansion
Reynolds American announced plans in March 2026 to invest more than:
$3.2 billion through 2030
across U.S. manufacturing and innovation operations.
R.J. Reynolds Corporate Phone Numbers
Corporate Phone Number
336-741-2000.
Corporate Headquarters Number
336-741-2000
Headquarters Number
336-741-2000
Main Office Number
336-741-2000
Washington, D.C. Office Number
202-626-7200.
Customer Service Number
Reynolds American does not prominently publish one universal consumer-service number for every tobacco or nicotine brand.
General corporate routing:
336-741-2000
Media / Press Email
mediaoffice@rjrt.com
For global BAT media:
media_centre@bat.com.
Privacy Contact
info@reynoldsamerican.com
Use subject line:
Privacy Request
for qualifying state privacy requests.
Employee Relations Number
877-723-2241
This number is published for certain employee and applicant privacy matters and is not a consumer-service line.
Employee Relations Email
wppgeneral@RJRT.com.
Investor Relations Number
R.J. Reynolds Tobacco Company itself is not publicly traded.
Investor relations are handled through the BAT group.
Billing Number
No universal public billing number is published for retail consumers because tobacco and nicotine products are generally purchased through independent retailers and distributors.
Sales Number
Reynolds does not publish a general consumer telephone sales line.
Its products are distributed through authorized retail and wholesale channels to adults of legal age.
Emergency / After-Hours Number
No universal public corporate emergency line is listed.
Immediate fire, medical, workplace, or public-safety emergencies should be reported to the appropriate emergency service or local authority.
How to Reach a Real Person at R.J. Reynolds
For a general corporate question, call Reynolds American’s main Winston-Salem office at 336-741-2000. Clearly identify the R.J. Reynolds brand or operating company involved so the call can be routed appropriately. Product-related questions may be handled differently depending on whether the matter concerns R.J. Reynolds Tobacco Company, R.J. Reynolds Vapor Company, American Snuff Company, Santa Fe Natural Tobacco Company, or another affiliate.
For privacy questions, current Reynolds American policy directs users to info@reynoldsamerican.com. Professional journalists can use mediaoffice@rjrt.com. Because Reynolds does not prominently publish a single universal public consumer-support number covering all brands, using the verified main-office number is more accurate than relying on older third-party telephone listings.
R.J. Reynolds Tobacco Company Headquarters & Corporate Office Address
The current main office for Reynolds American and R.J. Reynolds Tobacco Company is:
401 N. Main Street
P.O. Box 2990
Winston-Salem, NC 27101-2990
United States
Phone: 336-741-2000.
Winston-Salem Headquarters
401 N. Main Street
Winston-Salem, NC 27101
The R.J. Reynolds Plaza Building has served as headquarters for R.J. Reynolds Tobacco Company and parent Reynolds American since 2009.
Current Parent Company
Reynolds American Inc.
Ultimate Parent
British American Tobacco p.l.c.
Reynolds American became an indirect, wholly owned BAT subsidiary in:
2017.
Current Reynolds American CEO
David Waterfield
He has served as President and CEO since:
July 1, 2023.
Current Operations Executive
Luciano Kirst
Kirst became Executive Vice President, Operations in January 2026 and oversees manufacturing, supply chain, local leaf operations, and regulatory compliance.
Current Chief Transformation Officer
Shay Mustafa
Appointed Senior Vice President and Chief Transformation Officer in April 2026.
Current U.S. Workforce
Reynolds American reported:
More than 4,300 U.S. employees
in March 2026.
Recent Job Growth
Reynolds reported adding:
More than 1,000 roles since 2024
with continued manufacturing expansion planned during 2026.
Planned U.S. Investment
Reynolds announced a forward-looking investment of:
More than $3.2 billion through 2030
across U.S. manufacturing and innovation.
Research Workforce
Reynolds reports:
400+ scientists
based in Winston-Salem.
Washington, D.C. Office
1201 F Street NW, Suite 300
Washington, DC 20004
Phone: 202-626-7200.
How to File a Complaint Against R.J. Reynolds Tobacco Company
Complaints may involve product quality, packaging, privacy, retailer interactions, marketing, regulatory concerns, or another issue involving an R.J. Reynolds or Reynolds American company. Keep the product packaging, purchase details, UPC or lot information where available, retailer location, photographs, correspondence, and dates before escalating.
Step 1: Contact Reynolds American or the Relevant Operating Company
Start by calling 336-741-2000 and identify the exact product or brand involved. Explain the issue clearly and ask for the appropriate consumer, corporate, regulatory, or product-quality team. Keep the product packaging and identifying information because the company may need manufacturing codes, purchase location, or other details to investigate.
Step 2: Request Additional Review
If the first contact does not resolve the issue, ask that the complaint be referred to the appropriate supervisor or specialized department. Provide the earlier contact date, representative information if available, product details, retailer information, and a concise explanation of the requested resolution. For privacy matters, use info@reynoldsamerican.com with the subject line Privacy Request where applicable.
Step 3: Submit Written Corporate Correspondence
Serious unresolved correspondence can be directed to Reynolds American Inc., 401 N. Main Street, P.O. Box 2990, Winston-Salem, NC 27101-2990. Include your contact information, the R.J. Reynolds company or brand involved, relevant dates, product-identification details, previous complaint history, and copies of supporting documents. Keep proof of delivery and retain the original product packaging unless instructed otherwise.
Step 4: Use the Appropriate Regulatory Channel
Tobacco and nicotine products in the United States are subject to federal and state regulation. Depending on the concern, an external complaint may be appropriate through the U.S. Food and Drug Administration Center for Tobacco Products, a state Attorney General, state tobacco-control authority, or another regulator. Issues involving marketing to minors, product labeling, unauthorized products, or other regulatory matters should be directed to the authority responsible for that issue.
Step 5: Report Health Emergencies Through Medical Channels
If a person experiences a suspected poisoning, acute nicotine exposure, or other medical emergency, do not rely on a corporate complaint process. Contact emergency medical services or a poison-control service immediately. A corporate product complaint can be submitted separately after urgent medical needs have been addressed.
