National General Insurance Headquarters & Corporate Office

About National General Insurance

National General Insurance (formerly GMAC Insurance Group) is one of the largest property and casualty insurance companies in the United States — a Winston-Salem, North Carolina-based specialty personal lines insurer providing auto, homeowners, renters, recreational vehicle, motorcycle, and supplemental health insurance to millions of policyholders through a nationwide network of independent insurance agents. Founded in 1939, National General operated as an independent publicly traded company (NASDAQ: NGHC) until January 2021, when The Allstate Corporation (NYSE: ALL) completed its $4 billion acquisition of National General Holdings Corp. — making National General a wholly owned subsidiary of Allstate and increasing Allstate’s personal property-liability market share by more than 1 percentage point to over 10%.

National General continues to operate under its own brand identity and independent agent distribution channel as “National General, an Allstate Company” — headquartered at 450 W. Hanes Mill Road, Suite 101, Winston-Salem, North Carolina. The company is led by Peter Rendall, who serves as Director, Chairman of the Board, President, and COO. National General is one of the largest independent agent auto insurance carriers in the U.S., writing approximately $5.6 billion in annual gross written premiums and serving policies across all 50 states.

Quick Information

Industry

Property & Casualty Insurance — Auto, Home, RV, Motorcycle & Supplemental Health

Founded

1939, Winston-Salem, North Carolina

Parent Company

The Allstate Corporation (NYSE: ALL) — acquired January 2021 for $4 billion

President & COO

Peter Rendall

Allstate Chairman, President & CEO

Tom Wilson

Annual Gross Written Premiums

Approximately $5.6 billion

Number of Employees

9,000+

Website

www.nationalgeneral.com

Products & Services

National General delivers a comprehensive personal and commercial insurance portfolio distributed exclusively through independent agents:

• Personal Auto Insurance — standard and non-standard personal automobile insurance; one of the largest independent agent auto insurance programs in the U.S.; includes bodily injury, property damage, collision, comprehensive, uninsured motorist, and roadside assistance coverage
• Homeowners Insurance — dwelling coverage, personal property, liability, and loss of use for homeowners; also specialty homeowners coverage for older homes, high-value homes, and hard-to-insure properties
• Renters Insurance — personal property and liability coverage for tenants
• Recreational Vehicle Insurance — motorhome, travel trailer, fifth wheel, and camper insurance
• Motorcycle Insurance — coverage for standard motorcycles, cruisers, sport bikes, and touring bikes
• Supplemental Health Insurance — accident, critical illness, hospital indemnity, and gap health coverage sold through independent agents
• Commercial Auto Insurance — small fleet and business vehicle coverage for small businesses and independent contractors
• Flood Insurance — National Flood Insurance Program (NFIP) policies for homeowners and renters in flood-risk areas

Corporate Phone Numbers

Main Customer Service Number — Auto Policies

1-888-293-5108 — primary National General auto insurance policyholder service number for policy questions, billing, and general support. Available Monday–Friday 8:00 AM to 8:00 PM ET.

Main Customer Service Number — Homeowners Policies

1-888-325-1190 — dedicated National General homeowners insurance policyholder service number. Available during regular business hours.

Claims (24/7)

1-800-468-3466 — primary National General claims reporting number for all policy types. Available 24 hours a day, 7 days a week.

Claims Alternate

1-888-325-1190 — alternate National General claims service line.

New Business / Get a Quote

1-800-462-2123 — dedicated National General new business and quote line.

Flood Insurance Claims

1-877-254-6819 — dedicated National General flood insurance claims line.

Corporate / Agent Services

1-800-526-0332 — National General agent and corporate services line.

Corporate Headquarters Main Line

(336) 435-2000 — National General Insurance corporate headquarters main line at 450 W. Hanes Mill Road, Winston-Salem, NC 27105. Available Monday–Friday 9:00 AM to 5:00 PM ET.

How to Reach a Real Person

Call 1-888-293-5108 (auto) or 1-888-325-1190 (homeowners) during business hours to reach a live National General policyholder service agent. For claims, call 1-800-468-3466 — available 24/7 — where live claims specialists are available around the clock. Have your National General policy number, driver’s license, and a description of your issue ready before calling. When the automated system answers, press 0 or say “representative” to connect with a live agent directly.

For written support, email service@ngic.com for policy and billing inquiries, or claims@ngic.com for claims-related correspondence. You can also report a claim or manage your policy online at nationalgeneral.com or mynatgenpolicy.com. For media and press inquiries, email mediarelations@ngic.com.

Headquarters & Corporate Office Address

National General Insurance has been headquartered in Winston-Salem, North Carolina since its founding in 1939 — first operating downtown before relocating to its current campus in the Madison Park commercial corridor in June 2014. The Winston-Salem headquarters at 450 W. Hanes Mill Road, Suite 101 houses National General’s corporate leadership, underwriting, claims administration, policy operations, technology, finance, and HR teams. As a wholly owned Allstate subsidiary since January 2021, National General’s ultimate parent — The Allstate Corporation — is headquartered in Northbrook, Illinois. National General also maintains a significant New York City office at 59 Maiden Lane — inherited from its legacy as GMAC Insurance Group and used for financial, legal, and executive operations — as well as a second Winston-Salem campus at 5630 University Parkway.

National General Insurance Company — Corporate Headquarters

450 W. Hanes Mill Road, Suite 101
Winston-Salem, North Carolina 27105
United States
Phone: (336) 435-2000

National General Insurance — Corporate Mailing Address

P.O. Box 3199
Winston-Salem, North Carolina 27102
United States

National General Insurance — Secondary Campus

5630 University Parkway
Winston-Salem, North Carolina 27105
United States

National General Insurance — New York City Office

59 Maiden Lane
New York, New York 10038
United States

The Allstate Corporation — Parent Company Headquarters

2775 Sanders Road
Northbrook, Illinois 60062
United States

For all formal written customer complaints and corporate correspondence, write to National General Insurance Company, P.O. Box 3199, Winston-Salem, North Carolina 27102. For physical delivery, use 450 W. Hanes Mill Road, Suite 101, Winston-Salem, NC 27105. Note that the corporate address does not receive mail — for mailing documents related to claims or billing, email service@ngic.com per National General’s own instructions.

How to File a Complaint Against National General Insurance

Contact National General directly — call 1-888-293-5108 (auto) or 1-888-325-1190 (homeowners) or email service@ngic.com to formally document and escalate your complaint

Request supervisor escalation — if the first agent cannot resolve your issue, ask to speak with a supervisor or the Customer Relations team

Contact your independent insurance agent — your local National General agent may have additional escalation authority and can advocate on your behalf with the insurer

Write to corporate headquarters — National General Insurance, P.O. Box 3199, Winston-Salem, NC 27102; include policy number, all prior contacts, and desired resolution

File a complaint with your state Department of Insurance (DOI) — your state DOI has regulatory authority over National General; DOIs require the company to formally respond to all complaints; file online at your state DOI website or via the NAIC consumer portal at naic.org

File a complaint with the NAIC — the National Association of Insurance Commissioners maintains a consumer complaint database and can assist in routing complaints to your state DOI at content.naic.org

File a BBB complaint at www.bbb.org — National General is listed with the BBB’s Winston-Salem, NC chapter

Contact your state Attorney General — for consumer protection complaints involving deceptive claims practices, bad faith denial, or billing fraud

Consult an insurance attorney — for bad faith claim denials, underpayment of claims, or Lemon Law issues; many insurance attorneys offer free initial consultations