MAACO
Maaco is a major North American automotive paint, collision-repair, and body-repair franchise brand. The company was founded in 1972 and has since serviced more than 20 million vehicles. Its core business includes complete vehicle painting, collision repair, dent repair, cosmetic body work, headlight restoration, insurance-related repairs, fleet services, and vehicle reconditioning.
Maaco operates primarily through independently owned and operated franchise locations. Current Maaco careers information states that there are more than 400 independently owned and operated Maaco franchises across North America. Individual shops employ their own technicians, painters, estimators, managers, and support staff rather than those employees being employees of Maaco corporate.
Maaco is part of Driven Brands Holdings Inc., a publicly traded automotive-services company headquartered in Charlotte, North Carolina. Driven Brands’ current corporate headquarters is 440 S. Church Street, Suite 700, Charlotte, NC 28202, and the parent company’s current President and CEO is Daniel Rivera.
Parent company Driven Brands corporate phone:
704-377-8855.
1-877-855-1180
This is Maaco’s verified national Customer Service number.
1-844-MAACO-UHOH
Also:
1-844-622-2684
This number appears on Maaco location pages for estimates and inquiries.
Maaco / Driven Brands Holdings Inc.
440 S. Church Street, Suite 700
Charlotte, NC 28202
United States
Driven Brands Holdings Inc.
440 S. Church Street, Suite 700
Charlotte, NC 28202
United States
Current Driven Brands Investor Relations information confirms this address as the parent company’s corporate headquarters.
Maaco primarily uses its online Customer Service form rather than publishing one general Customer Service email address.
Customer Service page:
https://www.maaco.com/about/customer-service/
Automotive Services, Auto Painting, Collision Repair, Body Repair, Fleet Reconditioning and Automotive Franchising
1972
Maaco states that it has been serving customers since 1972.
Driven Brands Holdings Inc.
Daniel Rivera
Current title:
President & Chief Executive Officer.
400+ independently owned and operated franchises across North America.
20 million+ vehicles since 1972.
Maaco operates as a franchise brand within publicly traded Driven Brands Holdings Inc.
Nasdaq
Ticker:
DRVN.
Driven Brands and Maaco do not prominently publish public walk-in hours for their Charlotte corporate offices.
Customers should contact Customer Service or the individual Maaco location before visiting.
https://www.maaco.com/locations/
https://www.maaco.com/careers/
Maaco offers both independently owned franchise-shop careers and corporate opportunities associated with Charlotte and field-based roles.
Maaco itself does not maintain separate public Investor Relations.
Parent company:
https://investors.drivenbrands.com/
Maaco provides automotive paint and body-repair services through a large network of independently operated franchise locations. Exact pricing, certifications, equipment, and available services vary by center.
Maaco provides full-vehicle paint jobs for customers who want to refresh, restore, or change their vehicle’s exterior color.
The company offers different paint-service levels intended to provide varying durability, gloss, and warranty coverage.
The Basic paint package is Maaco’s entry-level overall paint option.
Current warranty guidance describes the Basic single-stage enamel package as carrying a one-year warranty, subject to the written repair order and exclusions.
The Preferred package offers a more durable paint system than the entry-level service.
Current Maaco warranty guidance identifies a three-year warranty structure for this tier, subject to applicable terms.
Premium is Maaco’s higher-level overall paint service using basecoat and clearcoat systems.
Current Maaco guidance describes a five-year warranty structure for the Premium package, subject to exclusions and the customer’s repair order.
Maaco repairs vehicles damaged in collisions, including exterior body panels and related cosmetic damage.
The company works with customers and insurance companies and offers both collision and refinishing services.
Maaco states that its centers work with all insurance companies.
Customers can bring insurance estimates or claim information to participating centers for collision-repair coordination.
Body repair can include damaged panels, surface imperfections, dents, scratches, and related exterior problems.
Individual centers evaluate the vehicle and provide an estimate based on the scope of repair.
Paintless Dent Repair is used for qualifying dents where the existing paint surface can be preserved.
This technique can help remove minor dents without conventional sanding and repainting when the damage is suitable.
Maaco locations repair scratches and other surface defects that can affect the appearance and protection of a vehicle’s exterior.
Repair may involve sanding, filling, blending, spot refinishing, or larger paint work depending on severity.
Spot repair focuses on a localized area rather than repainting the full vehicle.
Color matching, blending, and the condition of surrounding paint affect whether spot repair is appropriate.
Damaged or repaired body panels can be refinished to restore appearance and protect the repaired surface.
Current Maaco warranty guidance includes specific coverage for qualifying spot and panel refinishing work.
Maaco uses the vehicle’s factory paint code and color-matching processes when repairing or refinishing specific areas.
Older paint can fade or oxidize over time, so exact matching can sometimes require blending or additional refinishing.
Participating Maaco centers can evaluate rust damage and determine what surface preparation or body work is needed before repainting.
Repair requirements depend on whether the corrosion is cosmetic or has affected deeper body structure.
Maaco offers headlight-restoration services at participating locations.
The service is intended to improve the appearance and clarity of hazy or oxidized exterior headlight lenses.
Maaco provides painting and reconditioning for business fleets including service vehicles, delivery vehicles, government fleets, rental vehicles, and corporate fleets.
Its fleet network supports both smaller operators and large multi-location customers.
Commercial fleets can use Maaco for body work, dent repair, collision repair, and paint refinishing.
Maaco promotes centralized fleet support and a national footprint designed to reduce downtime and standardize repairs.
Maaco can repaint vehicles when companies change logos, colors, or branding.
Its fleet services can also assist with graphic application and removal as part of rebranding projects.
Maaco offers paint and cosmetic reconditioning for vehicles being prepared for resale.
Services can help rental companies, fleets, and commercial operators improve appearance before remarketing vehicles.
Participating Maaco centers provide estimates before repair or painting work begins.
Customers can locate a center online or call the national inquiry line to start the estimate process.
Maaco offers financing options at participating locations for eligible customers who need help paying for paint or collision work.
Terms, approvals, lenders, and availability vary by location and customer.
Maaco provides written warranties for qualifying work.
If a customer relocates more than 50 miles from the original location, Maaco’s current guidance says national Customer Service can help direct the customer to another center for warranty inspection.
Selected locations earn Maaco certification after meeting quality and operational standards.
Maaco states that Certified Centers undergo an annual certification review covering repair and painting operations.
Maaco offers franchise ownership opportunities supported by Driven Brands.
The company promotes training, operating assistance, territory protection, purchasing scale, and more than 50 years of automotive paint and collision-repair experience.
Parent Driven Brands:
704-377-8855.
704-377-8855
704-377-8855
704-377-8855
1-877-855-1180.
1-877-855-1180
1-844-622-2684
Also:
1-844-MAACO-UHOH.
1-877-855-1180
National Customer Service can help route warranty-related concerns.
Maaco does not prominently publish one universal fleet phone on its primary fleet page.Customers can use the fleet inquiry form or corporate/customer support routing.
1-877-855-1180
For an existing repair, customers should first contact the Maaco center performing the work.
There is no separate universal insurance-claims phone number.
Customers should work with the repairing Maaco shop and insurer.
Maaco does not publish one nationwide billing-only number because franchise locations are independently owned.
Payment disputes should normally begin with the shop that processed the transaction.
Each Maaco center has its own local number.
https://www.maaco.com/locations/
Maaco has no standalone Investor Relations office.
Parent Driven Brands corporate number:
704-377-8855
For Driven Brands shareholders:
1-800-736-3001, option 1
International:
1-781-575-3100, option 1.
Maaco does not publish one universal franchise HR number.
Individual franchise locations manage their own hiring.
Corporate careers are handled through Driven Brands.
Maaco does not publish a national emergency hotline.
For accident emergencies, contact police, medical services, or roadside assistance as appropriate.
For general questions or complaints, call 1-877-855-1180. For a free estimate or local center inquiry, customers can also call 1-844-MAACO-UHOH or use the online location finder. If the issue concerns work already completed, contact the specific Maaco franchise first because each location is independently owned and generally handles its own estimates, payments, repair orders, and first-stage warranty review.
When contacting a location, have the repair order, invoice, vehicle identification information, service date, photographs, warranty paperwork, and a clear description of the concern ready. For paint-quality concerns, Maaco’s current guidance recommends raising visible concerns at pickup or arranging reinspection promptly, with certain inspection issues expected to be reported within five business days.
Maaco’s corporate brand functions operate within the Driven Brands organization.
Driven Brands Holdings Inc.
440 S. Church Street, Suite 700
Charlotte, NC 28202
United States
Phone: 704-377-8855.
Maaco’s careers page specifically identifies corporate opportunities in:
Charlotte, North Carolina
along with field-based opportunities.
Daniel Rivera
Current title:
President & Chief Executive Officer of Driven Brands.
Individual Maaco locations are:
Independently owned and operated franchises
Shop-level employees are employees of the applicable franchisee rather than Maaco corporate.
Current careers information reports:
400+ independently owned and operated Maaco franchises across North America.
Maaco’s current fleet materials describe:
350+ national locations
participating in its fleet-oriented repair network.
This narrower figure refers to the fleet network rather than total franchise locations.
Maaco reports servicing:
20 million+ vehicles since 1972.
Driven Brands trades on:
Nasdaq
Ticker:
DRVN.
Customers filing a complaint against Maaco should keep the estimate, repair order, final invoice, warranty documents, photographs, payment records, insurance correspondence, vehicle information, and a timeline of prior conversations.
Begin with the location that performed the work and ask to speak with the owner, General Manager, or shop manager. Explain the problem clearly and provide the repair order and service date. If the concern involves paint appearance or workmanship, inspect the vehicle in good light and document defects with photographs. Maaco’s current guidance says concerns visible at pickup should be raised immediately, while certain reinspection requests should be scheduled promptly after pickup.
If the concern relates to workmanship covered by a written warranty, ask the location to inspect the vehicle under the warranty terms printed on the Repair Order. Paint warranties vary by package, and coverage may be affected by pre-existing damage, declined preparation work, later accidents, or ownership changes. Keep the written warranty and all repair documentation because the original shop will need to determine whether the condition qualifies.
If local management does not resolve the complaint, call 1-877-855-1180 or submit the official Customer Service form. Include the shop location, repair date, repair order number, photographs, previous conversations, and the specific resolution requested. National Customer Service can help route unresolved matters and can assist with warranty situations when a customer has relocated away from the original center.
For serious unresolved brand-level concerns, written correspondence can be directed through Driven Brands at 440 S. Church Street, Suite 700, Charlotte, NC 28202. Include copies of estimates, invoices, warranty documents, photographs, insurance correspondence, and Customer Service case information. Because Maaco shops are franchises, corporate review does not necessarily replace the franchise owner’s responsibility for an individual repair transaction.
If the dispute remains unresolved, the proper external route depends on the issue. Automotive-repair complaints may be handled by a state consumer-protection office, Attorney General, motor-vehicle repair regulator, or licensing agency where applicable. Insurance-claim disputes may require the insurer or state insurance regulator, while credit-card billing disputes can involve the card issuer. Keep all repair documentation and photographs before escalating externally.
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