JELD-WEN Holding, Inc. Headquarters & Corporate Office

About JELD-WEN Holding, Inc.

JELD-WEN Holding, Inc. is a global manufacturer and distributor of doors, windows, and related building products headquartered in Charlotte, North Carolina. The company was founded in 1960 and has grown from its early operations in Oregon into a multinational building-products business serving new residential construction, repair and remodeling, commercial projects, architects, builders, dealers, distributors, and homeowners.

JELD-WEN manufactures a broad portfolio that includes interior doors, exterior doors, patio doors, windows, wall systems, specialty architectural openings, and related building products. Its major brands include JELD-WEN, LaCantina, and VPI in North America and Swedoor and DANA in Europe. Current 2026 corporate information states that JELD-WEN operates facilities in 14 countries in North America and Europe.

The company is publicly traded on the New York Stock Exchange under ticker JELD. JELD-WEN has been restructuring its global manufacturing footprint and reducing costs as part of a broader transformation program, and its workforce has declined from approximately 18,000 in earlier company materials to approximately 13,900 associates in current 2026 disclosures.

JELD-WEN Holding, Inc. Headquarters & Corporate Office Address

Current Headquarters

JELD-WEN Holding, Inc.
2645 Silver Crescent Drive
Charlotte, NC 28273
United States

JELD-WEN’s current support page uses this Charlotte address as its U.S. mailing and corporate contact location.

Corporate Office

JELD-WEN’s main corporate office is also located at

2645 Silver Crescent Drive
Charlotte, NC 28273

The Charlotte headquarters supports executive leadership, corporate finance, investor relations, communications, legal, human resources, strategy, and North American business functions.

Mailing Address

JELD-WEN, Inc.
2645 Silver Crescent Drive
Charlotte, NC 28273

Other Important Address

For certain U.S. warranty claims, current product warranty documentation directs correspondence to

JELD-WEN Customer Care
Attn: Warranty Claims
P.O. Box 1329
Klamath Falls, OR 97601.

Quick Information

Corporate Phone Number

JELD-WEN does not prominently publish a separate general corporate switchboard on its main consumer support page.

For current U.S. product support:

1-800-535-3936.

Customer Service Number

1-800-535-3936

Corporate Office Address

2645 Silver Crescent Drive, Charlotte, NC 28273

Headquarters Address

2645 Silver Crescent Drive, Charlotte, NC 28273

Email

Investor Relations: jarmstrong@jeldwen.com
Current Media: SBruner@jeldwen.com

JELD-WEN does not prominently publish a universal general consumer-support email on its main support page.

Industry

Building Products, Doors, Windows, Construction Materials and Home Improvement

Founded

1960

Number of Employees

Approximately 13,900 associates in current 2026 disclosures.

Number of Countries

14 countries across North America and Europe.

Corporate Office Hours

JELD-WEN does not publish public walk-in hours for its Charlotte headquarters. Product-support availability can depend on the applicable service team and product category.

Website

https://www.jeld-wen.com/

Investor Relations / Careers Page

Investor Relations: https://investors.jeld-wen.com/

Careers: https://jobs.jeld-wen.com/

JELD-WEN Products & Services

Interior Doors

JELD-WEN manufactures interior doors for bedrooms, bathrooms, closets, hallways, offices, and other indoor spaces. Products are available in multiple materials, panel designs, finishes, and configurations for residential and commercial applications.

Exterior Doors

Exterior doors include fiberglass, steel, and wood options designed for front entrances, side entrances, patios, and other exterior openings. Product features can include energy efficiency, decorative glass, weather resistance, and security-oriented construction.

Fiberglass Doors

JELD-WEN fiberglass doors combine durability with designs intended to replicate the appearance of wood. They are offered in multiple styles and can provide resistance to weather, dents, and routine exterior exposure.

Steel Doors

Steel exterior doors are designed for strength, security, and value. They are widely used in residential entry applications and can be ordered with different panels, glazing, and finish options.

Wood Doors

JELD-WEN produces interior and exterior wood doors for projects where natural materials and traditional architectural styling are preferred. Availability includes a variety of wood species, designs, and customization options.

Vinyl Windows

The company’s vinyl-window portfolio serves new construction and replacement markets. Products are designed around energy efficiency, weather protection, low maintenance, and multiple operating styles.

Wood Windows

JELD-WEN manufactures wood windows for homeowners, architects, and builders who want traditional materials combined with modern performance features. Certain wood-window products use the company’s AuraLast protection technology.

Aluminum Windows

Selected JELD-WEN product lines include aluminum windows intended for residential, multifamily, and commercial projects. Aluminum frames can support clean sightlines and durable construction.

Patio Doors

JELD-WEN offers sliding, swinging, French, and other patio-door configurations. Products are designed to connect interior and exterior spaces while providing weather protection and energy performance.

LaCantina Doors

LaCantina specializes in large-format opening systems, including folding, sliding, and multi-slide doors. The brand is used in residential and commercial projects that emphasize indoor-outdoor living and wide openings.

VPI Windows

VPI is part of JELD-WEN’s North American brand portfolio and focuses on windows for multifamily and commercial construction applications.

Swedoor

Swedoor is one of JELD-WEN’s major European brands, providing interior and exterior door solutions across multiple European markets.

DANA

DANA is part of JELD-WEN’s European brand portfolio and offers door products for residential and other building applications.

Architectural Services

JELD-WEN provides architectural support to builders, architects, and specifiers. Services include product recommendations, specification review, project support, drawings, installation guidance, and technical assistance.

OnSite Customer Care

OnSite Customer Care uses video technology to connect customers with virtual technicians who can examine product issues remotely. If a problem cannot be resolved virtually, the information gathered can be used to create a warranty claim and prepare an in-person technician.

Warranty Services

JELD-WEN provides product-specific warranties covering eligible manufacturing defects. Warranty periods differ according to product type, purchase date, material, and product line.

JELD-WEN Corporate Phone Numbers

Corporate Phone Number

No separate universal public headquarters switchboard is prominently published.

Corporate Headquarters Number

For general U.S. product routing

1-800-535-3936.

Headquarters Number

1-800-535-3936

Corporate Office Number

No separate verified corporate-office switchboard is publicly promoted.

Customer Service Number

1-800-535-3936

Customer Support Number

1-800-535-3936

Toll-Free Number

1-800-535-3936

Warranty Support Number

A current U.S. warranty document publishes

1-888-594-3578

also written as

888-JWHelpU.

Warranty Email

jeldwenwarranty@jeld-wen.com.

Sales Number

JELD-WEN does not publish one universal direct-consumer sales number. Customers should generally use an authorized dealer or distributor, while professional project inquiries can use the company’s architectural and commercial support channels.

Billing Number

No universal public billing number is prominently published.

Regional Office Number

JELD-WEN operates multiple regional manufacturing and service facilities but does not publish one universal regional-office number.

Branch Office Number

Individual plants and offices may have separate numbers, but no nationwide branch number applies.

International Number

JELD-WEN operates internationally and uses country-specific customer-service contacts rather than one universal global number.

Investor Relations Number

704-378-5731

Recent 2026 releases have also listed 704-612-7560 for the same Investor Relations contact, James Armstrong, indicating updated routing may vary by announcement.

Email: jarmstrong@jeldwen.com.

Media / Press Number

980-403-4459

Current contact

Sarah Bruner, Senior Director, Enterprise Communications

Email

SBruner@jeldwen.com.

Human Resources Number

No universal public applicant HR number is prominently published.

Careers: https://jobs.jeld-wen.com/

Reservations / Booking Number

Not applicable.

How to Reach a Real Person at JELD-WEN

Homeowners needing help with a window, door, installation question, replacement part, product identification, or service issue should start with 1-800-535-3936. Have the purchase date, dealer or retailer, product label, order number if available, property address, photographs, and a detailed description of the problem ready. JELD-WEN states that its Customer Service team can help route consumers to the appropriate service or product resource.

For a possible warranty issue, use JELD-WEN’s formal Service Request process. Current warranty documents also publish 1-888-594-3578 and jeldwenwarranty@jeld-wen.com for U.S. warranty assistance. Product identification is particularly important because warranty coverage varies by product line and manufacturing date.

Architects, builders, and commercial customers should use the professional-support route rather than general homeowner support. JELD-WEN’s Architectural Services Group provides technical assistance, specification review, product drawings, project management support, and installation guidance for professional projects.

How to File a Complaint Against JELD-WEN

Complaints may involve manufacturing defects, warranty claims, damaged doors or windows, installation problems, missing parts, delayed service, dealer issues, product performance, or Customer Service. Before escalating, gather the invoice, product label, purchase date, dealer name, installation information, photographs, warranty documentation, and records of earlier support contacts.

Step 1: Contact Customer Service

Call 1-800-535-3936 and explain the problem. Provide the product information, purchase date, location, dealer or distributor, and photographs where relevant. Ask the representative to document the complaint and advise whether the issue should be handled as general support, a parts request, or a formal warranty claim.

Step 2: Contact the Relevant Department

If the issue appears to be covered by warranty, contact JELD-WEN’s warranty team at 1-888-594-3578 or jeldwenwarranty@jeld-wen.com. Professional project problems should instead go to the applicable dealer, distributor, builder, architectural consultant, or commercial-support representative.

Step 3: Request Supervisor or Management Review

If the initial representative cannot resolve the problem, request review by a service supervisor or customer-care manager. Provide the existing claim number, photographs, inspection results, contractor information, and previous correspondence. Clearly identify whether you are requesting replacement parts, repair, product replacement, warranty coverage, reimbursement, or another specific outcome.

Step 4: Use the Company’s Written Complaint Channel

Submit the issue through JELD-WEN’s official online Contact or Service Request process so the complaint is documented in writing. A written record is particularly important for recurring leaks, manufacturing defects, warranty denials, delayed repairs, or disagreements over whether installation or the product itself caused the problem.

Step 5: Contact Corporate Headquarters

For a serious unresolved matter, write to JELD-WEN, Inc., 2645 Silver Crescent Drive, Charlotte, NC 28273. Include your full contact details, product information, dealer information, claim number, prior support history, photographs, and the exact resolution requested. Keep a copy of the package and proof of delivery.

Step 6: Use the Specialized Complaint or Dispute Department

Warranty disputes should continue through the formal Customer Care and Warranty Claims process. Current U.S. warranty documentation also identifies JELD-WEN Customer Care, Attn: Warranty Claims, P.O. Box 1329, Klamath Falls, OR 97601 for written warranty correspondence.

Step 7: File With the Appropriate Regulator

The correct regulator depends on the issue. Building-product safety or labeling issues can involve federal or state agencies, while installation disputes may fall under state contractor-licensing bodies or local building departments. Product-related consumer complaints may also be submitted to the applicable state Attorney General or consumer-protection office.

Step 8: Use Consumer Protection or Financial Dispute Options

If the dispute involves payment, retailer promises, installation charges, or failure to deliver an agreed product or service, consumers may also have remedies through their retailer, contractor, payment-card issuer, financing company, or state consumer-protection process. Keep the sales contract, invoice, warranty, inspection report, and communications with all parties.

Step 9: Consider Formal Legal or Arbitration Procedures

If the complaint remains unresolved, review the applicable JELD-WEN warranty, sales contract, contractor agreement, and state law for any required dispute procedure. Depending on the claim and amount, options may include mediation, small claims court, arbitration if contractually required, or other civil remedies. Preserve the defective product where reasonably possible and maintain a complete evidence file before taking formal action.