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- Ingles Market
About Ingles Markets
Ingles Markets, Incorporated (NASDAQ: IMKTA) is a leading regional supermarket chain headquartered in Black Mountain, North Carolina — a family-founded, publicly traded, locally rooted grocer that has served the Appalachian region of the Southeastern United States for more than 60 years. Founded in 1963 by Robert P. “Bob” Ingle — a third-generation grocery man whose grandfather started an Asheville, NC grocery store decades earlier — Ingles opened its first store on Hendersonville Road in Asheville and built the company from the ground up through a high-volume, low-margin, community-first retail philosophy. Today Ingles operates 197–200 supermarkets across six southeastern states — North Carolina, South Carolina, Georgia, Tennessee, Virginia, and Alabama — with all stores concentrated within 250 miles of its massive 1,649,000-square-foot distribution campus on the outskirts of Asheville, one of the largest grocery warehousing and distribution complexes in the Southeast. Ingles is majority controlled by the Ingle family and is led by Chairman Robert P. Ingle II (son of founder Bob Ingle), with James W. Lanning serving as President and CEO.
Ingles Markets delivered notably strong financial results in fiscal 2026. In Q1 fiscal 2026 (quarter ended December 27, 2025), net sales grew 6.6% to $1.37 billion and net income jumped to $28.1 million — up from $16.6 million in Q1 fiscal 2025. In Q2 fiscal 2026 (quarter ended March 28, 2026), net sales dipped slightly 1.8% to $1.31 billion, but net income surged 61% to $24.3 million (versus $15.1 million a year prior) on the strength of improved gross margins (24.9% vs. 23.4%) and lower interest expenses. For the first half of fiscal 2026, Ingles reported net sales of $2.68 billion (+2.4% year-over-year) and net income of $52.4 million ($2.76 diluted EPS), sharply up from $31.7 million ($1.67 diluted EPS) in the same period of fiscal 2025. Total debt declined to $503.8 million by March 28, 2026, down from $521.6 million a year prior, reflecting solid balance sheet improvement. Three of four stores damaged by Hurricane Helene remain closed pending reopening during 2026–2027.
Quick Information
Industry
Regional Grocery Retail — Supermarkets, Pharmacy, Fuel & Private Label
Founded
1963, Asheville, North Carolina (by Robert P. “Bob” Ingle)
NASDAQ Ticker
IMKTA
Number of Stores
197–200 supermarkets across six southeastern states
Number of Employees
21,000+ (full-time and part-time associates)
Annual Revenue
Approximately $5.3–$5.8 billion
Corporate Office Hours
Customer Service: Monday–Friday 9:00 AM – 5:00 PM ET. Store operations support available Monday–Friday 8:00 AM – 5:00 PM ET.
Email / Contact Form
ingles-markets.com/contact — primary customer comments, complaints, and service requests
ingles-markets.com/comments/customer-service/ — customer comment / complaint form
Website
www.ingles-markets.com
Investor Relations
ingles-markets.com/corporate/cg2/investor
Careers Page
inglescareers.com
Products & Services
Ingles Markets delivers a comprehensive regional grocery retail experience — focused on serving the everyday food, household, health, and fuel needs of families and communities across the Appalachian Southeast. Their full range of products and services includes:
- Grocery & Staples — a full-service supermarket assortment covering fresh produce, packaged grocery, dairy, frozen foods, snacks, beverages, baking supplies, and household essentials; Ingles operates a conventional supermarket format typically ranging from 40,000 to 75,000 square feet per store
- Fresh Departments — full-service fresh meat, seafood, deli, bakery, and floral departments staffed by in-store specialists; Ingles is known for its high-quality fresh meat program and made-in-store bakery items
- Produce — fresh fruits, vegetables, and local seasonal produce; many Ingles stores carry regional and locally grown produce from Appalachian-area farms
- Laura Lynn Private Label — Ingles’ proprietary store brand covering hundreds of grocery, household, paper, and personal care items at competitive prices; Laura Lynn is one of the most established regional private label brands in the Southeast
- Pharmacy — full-service in-store pharmacy departments at a large majority of Ingles locations; offering prescription filling, immunizations, medication counseling, and health screenings
- Fuel Centers — gasoline and diesel fuel stations at many Ingles store locations, often offering fuel loyalty discounts linked to the Ingles Advantage Card
- Ingles Advantage Card — Ingles’ customer loyalty program offering weekly sale pricing and fuel discount accumulation; no points or complex redemption — simply swipe for sale prices
- Online Shopping & Curbside Pickup — select Ingles locations offer online grocery ordering through the Ingles app and ingles-markets.com, with curbside pickup available at participating stores
- Liquor / Beer & Wine — licensed beer and wine departments at most Ingles locations across applicable states; standalone liquor store operations in select locations
- Natural & Organic / Health Foods — dedicated natural, organic, and specialty food sections in most Ingles stores, including gluten-free, vegan, and specialty diet products
Corporate Phone Numbers
Corporate Headquarters & Customer Service (Main)
(828) 669-2941 — primary Ingles Markets corporate customer service and headquarters phone line at 2913 US Highway 70 W, Black Mountain, North Carolina. Available Monday–Friday 9:00 AM to 5:00 PM ET.
Corporate Headquarters (Direct Line)
+1 (828) 669-6700 — direct Ingles Markets corporate headquarters phone number. Available Monday–Friday during regular business hours.
Investor Relations
(828) 669-2941 — investors may reach Ingles Investor Relations through the main corporate number; ask for Investor Relations upon connection.
How to Reach a Real Person at Ingles Markets
The fastest way to reach a live Ingles Markets customer service representative is to call (828) 669-2941 — the main Ingles corporate customer service and headquarters line — during regular business hours, Monday through Friday 9:00 AM to 5:00 PM ET. When your call connects, be ready with your store location number or address and a clear description of your inquiry or complaint. For store-level issues such as returns, product quality, or associate conduct, you can also call or visit your local Ingles store directly — the Store Manager or Assistant Store Manager is the most effective first point of contact for store-specific issues.
For written inquiries, the most direct channel is the Ingles Markets Customer Service comment and complaint form at ingles-markets.com/comments/customer-service/ — where you can submit your name, contact information, store location, and a detailed description of your experience. Ingles Markets also maintains an active social media presence on Facebook at facebook.com/inglesmarkets, where the team responds to customer questions and complaints. For formal written correspondence, send letters to Ingles Markets, P.O. Box 6676, Asheville, NC 28816 — the designated customer correspondence mailing address.
Ingles Markets Headquarters & Corporate Office Address
Ingles Markets has been headquartered in the Asheville, North Carolina area since its founding in 1963 — a proud reflection of the company’s deep roots and unwavering commitment to the western North Carolina mountain community it was born in. The primary headquarters campus is located at 2913 US Highway 70 W (also referenced as 550 NC-9) in Black Mountain, North Carolina — a small mountain town approximately 15 miles east of downtown Asheville, nestled in the Blue Ridge Mountains just off Interstate 40. The campus encompasses an extraordinary 1,649,000-square-foot facility on 119 acres strategically situated between Interstate 40 and Highway 70 — housing the corporate headquarters offices, the warehouse and distribution center serving all 197–200 Ingles stores, truck servicing facilities, and fuel storage infrastructure. The distribution center is within 250 miles of every single Ingles store in the system, making the Black Mountain location a critical operational anchor for the company’s entire retail footprint.
Ingles Markets, Incorporated — Corporate Headquarters
2913 US Highway 70 W (also 550 NC-9)
Black Mountain, North Carolina 28711-9103
United States
Ingles Markets — Customer Correspondence Mailing Address
P.O. Box 6676
Asheville, North Carolina 28816
United States
Ingles Markets — Distribution Center (Co-located with HQ)
Between Interstate 40 and US Highway 70
Black Mountain / Asheville area
North Carolina 28711
United States
For all formal written customer complaints and correspondence, write to Ingles Markets, P.O. Box 6676, Asheville, North Carolina 28816, Attn: Customer Service. Include your full name, store location, date of visit, a detailed description of your complaint, and the specific resolution you are requesting.
How to File a Complaint Against Ingles Markets
Step 1 — Speak With the Store Manager On-Site
For in-store complaints involving product quality, returns, pricing discrepancies, or associate conduct, address your concern directly with the Store Manager or Assistant Store Manager at the Ingles location where the issue occurred. Store managers have authority to approve exception returns, issue credits, and resolve service failures on the spot — this is the fastest first step for any store-level issue.
Step 2 — Call Corporate Customer Service
If your complaint cannot be resolved at the store level, call Ingles corporate customer service at (828) 669-2941, available Monday through Friday 9:00 AM to 5:00 PM ET. Have your store location, date of visit, and a clear description of your complaint ready. Ask for a reference number for follow-up.
Step 3 — Submit the Online Customer Comment Form
Submit a formal written complaint through the Ingles Customer Service comment form at ingles-markets.com/comments/customer-service/. Include your full name, contact information, store location, date of visit, and a detailed description of your complaint and the resolution you are requesting.
Step 4 — Write to the Customer Correspondence Address
For a formal written complaint by mail, write to Ingles Markets, P.O. Box 6676, Asheville, North Carolina 28816, Attn: Customer Service. This is the designated Ingles customer correspondence address and is distinct from the corporate headquarters address. Include your full name, store location, date of issue, prior contacts, and the specific resolution you are requesting.
Step 5 — Write to the Corporate Headquarters
For formally unresolved complaints, write to Ingles Markets, Incorporated, 2913 US Highway 70 W, Black Mountain, North Carolina 28711, Attn: Customer Relations. Include all prior contacts, reference numbers, receipts, and the specific resolution you are requesting.
Step 6 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org — Ingles Markets is listed with the Western North Carolina BBB chapter. A formal complaint filing typically prompts a written response from Ingles’ customer relations team.
Step 7 — Contact the NC Department of Agriculture
For complaints involving food safety, expired products, unsanitary store conditions, or mislabeled products, contact the North Carolina Department of Agriculture and Consumer Services’ Food and Drug Protection Division at ncagr.gov/fooddrug or call 1-800-206-9272.
Step 8 — File a Complaint With the NC Department of Justice
For consumer protection complaints involving deceptive pricing, false advertising, or unfair trade practices at North Carolina Ingles locations, contact the North Carolina Department of Justice Consumer Protection Division at ncdoj.gov/consumer-protection/ or call 1-877-566-7226.
