Hendrick Automotive Group
Hendrick Automotive Group is one of the largest automotive retail organizations in the United States and describes itself as the largest privately held automotive retail organization in the country. Its history began in 1976, when Rick Hendrick purchased a struggling Chevrolet dealership in Bennettsville, South Carolina at age 26. The dealership quickly improved its sales performance, and its success became the foundation for an expanding network of automotive franchises across multiple states and manufacturer brands.
Today, Hendrick Automotive Group sells new and pre-owned vehicles, provides financing assistance, parts and maintenance, collision repair, vehicle-protection products, commercial and fleet vehicles, trade-in services, and online vehicle shopping through HendrickCars.com. Current company information identifies 103 to 104 dealership locations, 22 collision centers, four accessories distributor-installers, more than 11,000 employees, and operations across 13 states. The company represents approximately 31 manufacturer nameplates and maintains a large nationwide inventory accessible through its online platform.
Hendrick Automotive Group remains privately owned under founder Rick Hendrick, who serves as Chairman and CEO. Jeffrey “JB” Brown became President in February 2024 after previously serving as CEO of Ally Financial. The company celebrated its 50th anniversary in 2026, and current company materials report more than $13.6 billion in 2025 revenue, over 215,000 vehicles sold, and approximately 2.6 million vehicles serviced during that year.
Hendrick Automotive Group
6000 Monroe Road
Charlotte, NC 28212
United States
Hendrick Automotive Group’s current official location directory identifies 6000 Monroe Road as the company’s Charlotte corporate location.
The corporate office and headquarters are listed at
6000 Monroe Road
Charlotte, NC 28212
This location supports the broader Hendrick automotive network rather than functioning like a retail dealership for all transactions.
A separate universal corporate mailing address is not prominently published on the main consumer website. The current physical corporate listing at 6000 Monroe Road, Charlotte, NC 28212 should be used for appropriately addressed corporate correspondence unless the relevant dealership or department provides another address.
Individual dealerships, collision centers, parts departments, service centers, and finance offices maintain their own addresses. Customers should not mail dealership-specific contracts, titles, repair disputes, or financing records to corporate headquarters unless Hendrick directs them to do so.
Hendrick Automotive Group does not prominently publish a single universal headquarters switchboard on its main corporate Contact Us page.
There is no single verified nationwide Customer Service number covering every Hendrick dealership.
Customers should contact the specific dealership or use the official contact form
https://www.hendrickcars.com/contact-us.htm
6000 Monroe Road, Charlotte, NC 28212
6000 Monroe Road, Charlotte, NC 28212.
Hendrick Automotive Group does not publish one universal corporate Customer Service email. The company uses its official Contact Us form and location-specific dealership contacts.
Automotive Retail, Vehicle Sales, Auto Financing, Maintenance, Parts, Collision Repair, Fleet and Commercial Vehicles
1976
Founder: Rick Hendrick.
11,000+ employees.
Current corporate information identifies approximately 103 to 104 dealership locations, plus 22 collision centers and four accessories distributor-installers across 13 states.
Public corporate walk-in hours are not prominently published. Dealership sales, service, and parts hours vary by location.
https://www.hendrickcars.com/hendrick-careers.htm
Hendrick dealerships sell new cars, trucks, SUVs, luxury vehicles, performance cars, hybrids, EVs, and commercial vehicles from dozens of manufacturer franchises. Current operations represent approximately 31 different manufacturer nameplates.
Customers can shop used vehicles across Hendrick’s nationwide dealership network. Inventory includes cars, trucks, SUVs, luxury vehicles, and trade-ins from both Hendrick franchise brands and other manufacturers.
Many Hendrick franchise dealerships sell manufacturer-certified pre-owned vehicles that meet brand-specific age, mileage, inspection, and warranty requirements. Certification terms depend on the manufacturer rather than one universal Hendrick standard.
Launched in 2007, HendrickCars.com provides searchable inventory across the company’s dealership network. Customers can compare vehicles from multiple locations instead of relying only on the inventory physically stocked at their nearest dealership.
Many Hendrick dealerships support online shopping tools that allow customers to review pricing, value a trade-in, submit financing information, and move through significant portions of the buying process digitally.
Hendrick dealerships help customers apply for automotive financing through banks, captive manufacturer lenders, and other approved financial institutions. Financing approval, interest rates, loan terms, and credit decisions depend on the applicable lender and customer qualifications.
Participating dealerships provide manufacturer-supported and lender-supported vehicle leasing. Lease terms, mileage limits, incentives, and end-of-lease obligations vary by brand and finance provider.
Hendrick dealerships provide trade-in evaluations for customers purchasing another vehicle or selling a current vehicle. Appraisals consider market conditions, mileage, vehicle condition, history, equipment, and current demand.
Customers can sell eligible vehicles to Hendrick even when they are not purchasing another vehicle. Hendrick maintains dedicated appraisal and acquisition processes across participating dealerships.
Hendrick dealerships provide scheduled maintenance and repair through manufacturer-trained or factory-certified technicians. Services can include oil changes, brake repairs, batteries, tires, diagnostics, fluid service, engine work, warranty repair, and factory-recommended maintenance.
Parts departments supply replacement and maintenance components for vehicles sold and serviced by Hendrick dealerships. Many locations carry manufacturer-specific OEM parts and accessories.
Hendrick operates 22 collision centers according to current corporate information. Services can include accident repair, paint and body work, structural repair, insurance coordination, and manufacturer-certified collision procedures.
Hendrick Autoguard is the company’s in-house vehicle-protection program, introduced in 1994. Depending on the product and dealership, available protection can include extended service and other vehicle-ownership coverage options.
Hendrick Commercial & Fleet supplies vans, trucks, pickups, SUVs, and other business vehicles. Customers can search work-ready inventory and obtain vehicles configured for commercial purposes.
Businesses operating multiple vehicles can use Hendrick dealership service facilities for maintenance, repair, fleet acquisition, and vehicle replacement.
Hendrick works with upfit manufacturers to configure commercial vans and trucks with shelving, service bodies, storage systems, safety features, cargo equipment, and other industry-specific modifications.
A universal corporate headquarters phone number is not prominently published on Hendrick Automotive Group’s main official corporate pages.
No separate verified public headquarters switchboard is prominently listed.
Use the official contact form or the appropriate dealership.
No universal corporate-office telephone number is prominently published.
There is no single nationwide Hendrick Customer Service number.
Use
https://www.hendrickcars.com/contact-us.htm
or contact the dealership involved.
Customer-support numbers are dealership specific.
HendrickCars.com numbers vary by dealership and market, so customers should use the contact information shown on the exact dealership or vehicle page rather than relying on one national number.
No single universal corporate toll-free number is currently verified.
Sales phone numbers are specific to individual dealerships. Hendrick’s official location directory provides the verified current number for each location.
No universal billing number is published. Customers should contact the dealership’s finance or accounting department that issued the invoice or processed the transaction.
No universal public regional-office number is published.
Each dealership has its own local telephone number.
Collision-center phone numbers vary by location and should be obtained through Hendrick’s location directory.
Not applicable as a general consumer contact. Hendrick Automotive Group’s dealership operations are U.S.-based.
No nationwide corporate emergency hotline is publicly listed. Roadside assistance may be provided by the vehicle manufacturer, warranty provider, insurer, or protection plan rather than Hendrick corporate.
Not applicable. Hendrick Automotive Group is privately held.
No permanent universal media phone number is prominently published on the main consumer website.
No single nationwide HR number is published.
https://www.hendrickcars.com/hendrick-careers.htm
Not applicable as a single corporate number. Service appointments are scheduled with individual dealerships.
For most customer issues, contact the specific Hendrick dealership first. Vehicle sales, financing, title work, service, repair, parts, collision, trade-ins, warranties, and refunds are generally handled at the store that completed the transaction. Use Hendrick’s official locations page to find the dealership and its current phone number. Have your vehicle identification number, repair order, sales agreement, finance documents, service invoice, dealership name, and names of employees already contacted available.
If the dealership cannot resolve the issue, ask to speak with the General Manager, General Sales Manager, Service Director, Finance Director, or Collision Center Manager, depending on the problem. Hendrick locations have significant operational responsibility, so escalating within the dealership is usually faster than immediately trying to reach the Charlotte corporate office.
For a broader corporate concern, use Hendrick Automotive Group’s official Contact Us form and identify the dealership, department, and problem in detail. Include prior case information, names, dates, and the specific resolution requested. This creates a documented route for the matter to be forwarded within the organization.
Complaints can involve vehicle sales, financing, advertising, warranties, service quality, repair bills, collision work, employee behavior, title processing, vehicle condition, or trade-in transactions. Before filing, gather the sales agreement, buyer’s order, finance contract, vehicle identification number, service or repair orders, warranty paperwork, advertisements, photographs, text messages, and prior correspondence.
Start with the dealership that handled the transaction. Ask for the department responsible for the issue and explain the complaint clearly. Provide dates, documents, vehicle information, and the resolution you are seeking. Keep a record of every person you speak with and save copies of emails, texts, estimates, and repair orders.
Sales complaints should go to sales management, financing complaints to the Finance Director, mechanical-service complaints to the Service Manager or Service Director, parts complaints to the Parts Manager, and accident-repair matters to the collision-center manager. Using the correct department gives the dealership an opportunity to investigate the exact transaction.
If the department manager cannot resolve the issue, request review by the dealership’s General Manager. Provide a concise summary of the problem, the names of previous employees contacted, and copies of supporting documents. Explain precisely why the initial response was insufficient and what outcome would resolve the dispute.
Submit the complaint through
https://www.hendrickcars.com/contact-us.htm
Select the relevant dealership and provide complete contact and transaction information. Keep a screenshot or copy of the submission whenever possible.
For a serious unresolved complaint, write to Hendrick Automotive Group, 6000 Monroe Road, Charlotte, NC 28212. Include the dealership name, VIN, transaction date, previous complaint history, employee names, copies of supporting documents, and the specific corrective action requested.
Certain disputes should also be sent to the relevant manufacturer, lender, warranty administrator, insurance carrier, or protection-plan administrator. A manufacturer warranty claim, for example, can require escalation through the automaker rather than Hendrick corporate, while a financing dispute may require direct communication with the bank or finance company holding the loan.
Dealership licensing, title, odometer, and automotive sales complaints can be filed with the appropriate state motor vehicle or dealer regulatory authority. Vehicle-safety defect complaints may be reported to the National Highway Traffic Safety Administration. Financing or lending issues may involve federal or state financial regulators depending on the lender and transaction type.
General deceptive-practice or advertising complaints may be submitted to the applicable state Attorney General or consumer-protection agency. If a dispute involves a lender or credit account, the Consumer Financial Protection Bureau or the appropriate banking regulator may also be relevant. Customers should first identify whether the disputed party is Hendrick, the vehicle manufacturer, or a third-party lender.
Review the vehicle purchase agreement, finance contract, service agreement, warranty, and any arbitration clause before pursuing formal action. Some dealership transactions require arbitration or provide other contractual dispute procedures. For significant financial losses, unresolved title problems, alleged fraud, or serious repair disputes, independent legal advice may be appropriate after ordinary escalation routes have been exhausted.
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