Food Lion
Food Lion is a major American grocery retailer headquartered in Salisbury, North Carolina. The company began in 1957 as Food Town and developed into one of the best-known supermarket brands across the Southeastern and Mid-Atlantic United States. Its stores focus on fresh produce, meat, seafood, bakery items, dairy products, frozen foods, packaged groceries, household essentials, health and beauty products, and other everyday supermarket categories. Food Lion has also invested heavily in digital grocery shopping, loyalty rewards, pickup, delivery, and community hunger-relief programs.
Food Lion currently operates 1,100+ stores across 10 states and employs more than 82,000 associates. Its current official Quick Facts page identifies the headquarters as 2110 Executive Drive, Salisbury, NC 28145-1330 and confirms that the company has remained based in Salisbury since its founding. Food Lion’s current operating model combines traditional supermarkets with Food Lion To Go pickup and delivery, digital coupons, MVP Rewards, Shop & Earn savings, gift cards, and other omnichannel services.
Food Lion is no longer an independent public company. It is a company of Ahold Delhaize USA, the U.S. division of Netherlands-based Ahold Delhaize. The current Ahold Delhaize brand portfolio identifies Food Lion as one of its major U.S. grocery brands, alongside Giant Food, The GIANT Company, Hannaford, and Stop & Shop. This ownership structure is important because some older Food Lion information online may refer to earlier Delhaize America structures rather than the current Ahold Delhaize USA organization.
Food Lion, LLC
2110 Executive Drive
Salisbury, NC 28145-1330
United States
Food Lion’s current official Quick Facts page identifies this Salisbury address as its headquarters. The company has been headquartered in Salisbury since 1957, and its first store continues to operate in the same general area where the original Food Town business began.
Food Lion’s principal corporate office is located at the same headquarters address
2110 Executive Drive
Salisbury, NC 28145-1330
This location supports corporate administration, merchandising, operations, marketing, communications, community programs, human resources, and other supermarket support functions.
Food Lion currently publishes
P.O. Box 1330
Salisbury, NC 28145-1330
The P.O. Box is associated with the same corporate headquarters identified by Food Lion’s official newsroom.
Food Lion is part of Ahold Delhaize USA, which is itself part of global retailer Ahold Delhaize.Food Lion should still be listed with its own Salisbury corporate headquarters because the grocery brand maintains a substantial operating headquarters and management structure in North Carolina.
Food Lion does not prominently publish a separate current general corporate switchboard for consumers.
For most public inquiries, use
1-800-210-9569
1-800-210-9569
Food Lion directs customers to this number for store experiences, Food Lion To Go orders, MVP Rewards, coupons, gift cards, product suggestions, and other consumer concerns.
2110 Executive Drive, Salisbury, NC 28145-1330
2110 Executive Drive, Salisbury, NC 28145-1330
Food Lion does not publish one universal plain-text Customer Service email. Customers can use its official Contact Us form and chat.
Media: publicrelationsteam@foodlion.com
Advertising: marketing@foodlion.com.
Grocery Retail, Supermarkets, Food Retail, E-Commerce Grocery, Pickup and Delivery
1957
Food Lion began as Food Town in Salisbury, North Carolina.
82,000+ associates.
1,100+ stores across 10 states
Ahold Delhaize’s current careers data separately lists approximately 1,104 Food Lion stores.
Food Lion does not prominently publish public walk-in hours for its corporate headquarters.Customer support hours can vary by channel, while local stores maintain their own operating schedules.
Food Lion stores carry fresh fruits, vegetables, herbs, packaged produce, salad ingredients, and seasonal produce. The company emphasizes fresh grocery access as a major part of its “easy, fresh and affordable” supermarket positioning.
Food Lion offers beef, pork, poultry, ground meats, packaged meats, sausages, and other fresh and frozen meat products. Selection and service-counter availability can differ by store.
Participating Food Lion stores sell fresh and frozen seafood, including fish, shrimp, shellfish, and prepared seafood products. Availability depends on regional demand and store format.
Food Lion bakery departments provide breads, rolls, cakes, cupcakes, cookies, desserts, and other baked goods. Customers can also find seasonal bakery products and celebration-oriented items.
Food Lion deli departments sell sliced meats, cheeses, prepared foods, sandwiches, party items, and ready-to-eat meal components. Exact service-counter offerings vary by location.
Food Lion carries milk, cheese, butter, eggs, yogurt, creamers, dairy alternatives, and related refrigerated grocery products.
Frozen-food departments include vegetables, fruit, pizza, entrées, desserts, ice cream, breakfast foods, seafood, meat products, and other convenience items.
Food Lion sells canned foods, pasta, rice, cereal, baking supplies, sauces, condiments, snacks, beverages, and other everyday grocery staples.
Stores stock cleaning products, paper goods, laundry supplies, trash bags, storage products, kitchen supplies, and other basic household merchandise.
Customers can purchase personal-care, over-the-counter health, beauty, hygiene, and wellness products in participating Food Lion stores.
Food Lion offers private-label food and household products across numerous categories, giving customers alternatives to national brands at value-focused price points.
The Food Lion MVP loyalty program gives members access to special prices, weekly promotions, digital coupons, and personalized savings.Customers can join free and use their MVP account both in stores and with qualifying online orders.
Shop & Earn provides personalized monthly reward opportunities based on qualifying purchases.Rewards can be used alongside MVP discounts and digital coupons, including through Food Lion To Go where eligible.
Food Lion customers can digitally clip eligible coupons through their account and apply them when using an MVP card.This gives shoppers another savings layer on top of store promotions and Shop & Earn rewards.
Food Lion To Go allows customers to order groceries online and collect them from participating stores.
Customers choose a store, add products to their online cart, select an available pickup time, and have a store shopper prepare the order. Food Lion currently states that To Go pickup is generally available from 10:00 AM to 8:00 PM, seven days a week at participating locations.
Food Lion provides grocery home delivery in participating markets.Customers can shop through Food Lion’s digital platform and schedule qualifying orders for delivery without visiting a store.
The Food Lion app provides access to shopping, MVP savings, digital coupons, To Go ordering, promotions, and account tools.
It is designed to combine the retailer’s loyalty and e-commerce services in one mobile experience.
Food Lion sells physical and digital gift cards.Current store information lists the Food Lion Gift Card Team at 800-811-1748, with sales support generally available Monday through Friday from 8:00 AM to 5:00 PM ET.
Where permitted by law, participating Food Lion stores sell beer, wine, and other approved alcoholic products.Food Lion To Go can also support qualifying alcohol purchases for customers age 21 and older in markets where online alcohol ordering is legally permitted.
Selected stores sell lottery products and postage-related items where locally available.These products may be excluded from certain loyalty promotions and reward calculations.
Food Lion Feeds is the retailer’s major hunger-relief initiative.Food Lion reports donating more than 1.5 billion meals since 2014 and has committed to donate 3 billion meals by 2032.
Food Lion does not prominently publish a separate consumer-facing headquarters switchboard.
Main public Customer Service
1-800-210-9569
No distinct verified headquarters-only number is prominently promoted.
Use
1-800-210-9569
for general consumer routing.
No separate public corporate-office number is currently prominently listed.
1-800-210-9569.
1-800-210-9569
1-800-210-9569
Food Lion directs To Go customers to
1-800-210-9569
for unresolved pickup or delivery issues.
1-800-210-9569
1-800-210-9569
800-811-1748
Current Food Lion store information identifies this as the Gift Card Team number.
Food Lion’s pharmacy-related materials direct general Consumer Affairs questions to
1-800-210-9569.
Food Lion does not operate a universal public sales department.
There is no separate publicly promoted nationwide billing number for ordinary grocery purchases.Payment issues should begin with the store involved or Customer Service.
Food Lion does not publish one universal regional-office phone number.
Individual Food Lion stores have their own phone numbers.
Not applicable to normal retail operations.
Food Lion operates in the United States.
Food Lion does not publish a public nationwide corporate emergency hotline.Immediate emergencies should be reported to local emergency services and store management.
Food Lion does not have a standalone public-company Investor Relations department.Investor matters are handled through parent Ahold Delhaize.
704-245-3317
This is Food Lion’s current after-hours media line.
Email: publicrelationsteam@foodlion.com.
1-888-251-5786
Published associate support hours
Monday to Friday, 8:30 AM to 4:30 PM ET.
404-382-5400
Food Lion currently directs employment-verification requests through Experian Verify.
Not applicable.
Food Lion is a supermarket retailer.
For most customer problems, the best first number is 1-800-210-9569. Food Lion’s own media/contact guidance directs ordinary customer matters to this Customer Service Center, including complaints about an in-store experience, pickup or delivery orders, MVP Rewards, coupons, gift cards, product suggestions, and other shopping concerns. Before calling, have the store location, receipt, transaction date, MVP account information, Food Lion To Go order number, or gift-card information ready depending on the issue.
If the problem happened in a specific Food Lion store, speaking with that store’s manager is usually the fastest route for refunds, employee interactions, pricing issues, damaged products, or store conditions. For online grocery problems, start with Food Lion To Go support through the same Customer Service Center. For employment matters, use the Associate Service Center or the current employment-verification process instead of the consumer number.
For a serious issue that cannot be resolved through store management or Customer Service, customers can use Food Lion’s written Contact Us channel and then escalate to the corporate headquarters at 2110 Executive Drive, Salisbury, NC 28145-1330. Keeping receipts, photographs, case references, emails, and names of representatives will make escalation easier.
Food Lion complaints can involve food quality, pricing, refunds, employee conduct, store cleanliness, MVP Rewards, digital coupons, Food Lion To Go pickup, delivery, gift cards, accessibility, or another shopping issue. Before escalating, gather the store address, receipt, date and time, transaction information, order number, MVP account details, photographs when relevant, and records of any earlier conversations.
Call 1-800-210-9569 and explain the complaint clearly. Food Lion specifically directs customers with store, delivery, MVP, coupon, gift-card, and product concerns to this Customer Service Center. Provide the store or order involved, describe what happened, and explain what resolution you are seeking. Keep the date of the call and any case number or reference information.
If the issue is tied to a specific service, contact the team responsible for it. For a Food Lion To Go issue, identify the pickup or delivery order. For gift cards, use 800-811-1748 when appropriate. For employment matters, use the Associate Service Center. A department-specific route is often more effective than repeatedly calling the general line without identifying the service involved.
If Customer Service cannot resolve the issue, ask for supervisor review or speak with the store manager if the complaint concerns a local location. Provide the case history, receipt, prior representative’s response, and a concise explanation of what remains unresolved. Request a clear next step and expected resolution rather than opening multiple unrelated complaints.
Use Food Lion’s official Contact Us form to create a written record of the complaint. Include the store, order, purchase date, transaction amount, MVP details if applicable, and previous contacts. Written correspondence is particularly useful when photographs, screenshots, receipts, delivery records, or coupon information need to be reviewed.
For a serious unresolved matter, send correspondence to:
Food Lion, LLC
2110 Executive Drive
P.O. Box 1330
Salisbury, NC 28145-1330
Include copies rather than originals of receipts or supporting documents. Clearly state what you have already done and the resolution you are requesting.
For gift-card, associate, employment-verification, advertising, media, or other specialized matters, use the dedicated contacts published by Food Lion. If a payment or delivery service provider is separately involved, document which company processed the disputed transaction and contact that party as well.
Regulatory escalation depends on the complaint. Food-safety concerns may involve the local or state health department, USDA, FDA, or agriculture authority depending on the product. Pricing or weights-and-measures concerns can involve state consumer or agriculture regulators. Employment complaints should use the appropriate labor or civil-rights agency rather than grocery Customer Service.
General consumer issues may be submitted to the appropriate state Attorney General or consumer-protection office. Credit or debit card disputes can also be raised with the card issuer when the dispute concerns an unauthorized or unresolved transaction. Keep receipts, Customer Service correspondence, and proof that you attempted to resolve the matter directly first.
For a significant unresolved financial or legal dispute, review the terms that applied to the transaction, loyalty account, digital order, or service involved. Depending on the facts, a consumer may consider formal written demand, small-claims court, mediation, arbitration if required by applicable terms, or legal advice. Formal escalation should generally follow documented attempts to resolve the complaint through Food Lion first.
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