Family Dollar Headquarters & Corporate Office

About Family Dollar

Family Dollar is an American discount retail chain that sells everyday household necessities, groceries, health and beauty products, cleaning supplies, apparel, seasonal merchandise, toys, home products, and other value-priced goods. The company was founded in 1959 and built its business around neighborhood stores designed to provide convenient access to affordable essentials.

Family Dollar has undergone a major ownership change. Dollar Tree acquired Family Dollar in 2015, but later decided to divest the business. The sale to Brigade Capital Management and Macellum Capital Management was completed on July 5, 2025, returning Family Dollar to privately held ownership and separating it from Dollar Tree’s continuing public-company operations. (corporate.dollartree.com)

Today, Family Dollar operates more than 7,000 stores across the United States and maintains its corporate headquarters in Chesapeake, Virginia. The company’s current location directory lists 7,060 U.S. stores, while its careers site describes a network of over 7,000 stores and distribution centers. (familydollar.com)

Quick Information

Corporate Phone Number

757-321-5000

This is the current corporate number published on Family Dollar’s official corporate Contact page. (corporate.familydollar.com)

Customer Service Number

Family Dollar does not prominently publish one universal current general Customer Service number on its main corporate Contact page.

Customers should use the official online Contact Us process or contact the local store directly for routine store issues.

Corporate Office Address

Family Dollar
510 Volvo Parkway
Chesapeake, VA 23320
United States

Headquarters Address

Family Dollar
510 Volvo Parkway
Chesapeake, VA 23320
United States

Family Dollar’s current corporate Contact page identifies this as its official address. (corporate.familydollar.com)

Email

Family Dollar does not currently publish one universal public Customer Service email address on its main corporate Contact page.

Customers should use the official online contact form for general support.

Industry

Discount Retail, Grocery, Household Essentials, General Merchandise, Convenience Retail and Value Retail

Founded

1959

Family Dollar was founded in 1959 and has grown into one of the largest discount retail chains in the United States.

Number of Employees

Family Dollar does not currently publish a precise standalone company-wide employee count on its main corporate site.

Because Family Dollar became privately held in 2025, workforce disclosure is no longer as standardized as it was when the business was consolidated within Dollar Tree’s public filings.

Number of Stores

Current Family Dollar store locator:

7,060 stores in the United States

Family Dollar’s careers site more broadly describes the business as operating over 7,000 stores. (familydollar.com)

Ownership

Brigade Capital Management and Macellum Capital Management

The investors acquired Family Dollar from Dollar Tree in 2025. (corporate.dollartree.com)

Corporate Office Hours

Family Dollar does not prominently publish standard public walk-in hours for its Chesapeake headquarters.

Visitors and business contacts should arrange meetings before visiting.

Website

https://www.familydollar.com/

Investor Relations

Not applicable in the traditional public-company sense.

Family Dollar is privately held following its 2025 sale.

Careers Page

https://careers.familydollar.com/

Family Dollar recruits for store operations, distribution centers, merchandising, finance, technology, legal, real estate, HR, supply chain, inventory management, marketing, and communications. (careers.familydollar.com)

Family Dollar Products & Services

Family Dollar focuses on affordable everyday merchandise sold through neighborhood discount stores. Its assortment includes groceries, household supplies, health and beauty products, apparel, seasonal merchandise, toys, home goods, and digitally supported shopping features.

Grocery and Pantry Products

Family Dollar sells pantry staples such as cereal, canned foods, pasta, rice, snacks, beverages, sauces, baking products, and other everyday grocery items. The assortment is designed around convenience and value for routine household shopping.

Refrigerated and Frozen Foods

Many Family Dollar stores carry refrigerated and frozen products including dairy items, frozen meals, desserts, breakfast foods, and other convenience products. Selection varies by store and local market.

Household Cleaning Products

Customers can shop for laundry detergent, dish soap, cleaning sprays, paper towels, trash bags, disinfectants, and other household-cleaning essentials. Family Dollar carries both national and private-label products.

Health and Beauty

Family Dollar offers personal-care and health products such as shampoo, soap, toothpaste, deodorant, skincare, cosmetics, vitamins, and selected over-the-counter products.

Paper Products

Stores carry toilet paper, paper towels, tissues, napkins, disposable tableware, and other paper-based household necessities.

Baby Products

Family Dollar sells diapers, wipes, baby-care products, formula-related items, snacks, and other essentials for families with infants and young children.

Pet Supplies

Pet products can include dog and cat food, treats, litter, toys, grooming products, and other basic animal-care supplies.

Apparel

Family Dollar sells value-priced clothing for adults and children. Offerings can include shirts, socks, undergarments, sleepwear, seasonal clothing, and basic accessories.

Home Décor

Customers can find decorative items, storage products, small household accessories, picture frames, candles, kitchen accessories, and other products for the home.

Kitchen and Dining Products

Family Dollar carries cookware, food-storage products, plates, cups, utensils, kitchen tools, and small household items for everyday meal preparation.

Seasonal Merchandise

Family Dollar offers rotating seasonal products tied to holidays, school seasons, summer, winter, and other events. These can include décor, candy, gifts, party supplies, and outdoor products.

Toys and Games

Stores carry toys, games, puzzles, crafts, outdoor play products, and licensed children’s merchandise at value-oriented prices.

Party Supplies

Family Dollar sells balloons, disposable tableware, gift bags, wrapping paper, decorations, candles, and other party essentials.

School and Office Supplies

Customers can purchase notebooks, pens, pencils, folders, craft supplies, and other school or office basics.

Smart Coupons

Family Dollar’s Smart Coupons program allows registered shoppers to access digital discounts on eligible products. Customers can select offers and apply qualifying coupons to purchases using their account information. (corporate.familydollar.com)

Same-Day Delivery

Family Dollar promotes same-day delivery options in participating markets. Availability, delivery fees, and product selection can vary depending on the store and fulfillment provider. (corporate.familydollar.com)

Gift Cards

Family Dollar offers gift cards that can be used for eligible purchases at participating stores. Gift card support and balance inquiries can vary by program.

Store Locator

Customers can search Family Dollar stores by city, state, and ZIP code through the official location directory.

Store Locator:

https://www.familydollar.com/locations/

Retail Media and Advertising

Family Dollar operates the Chesapeake Media Group, a retail media network that helps brands connect with Family Dollar customers through digital and retail marketing programs. (corporate.familydollar.com)

Family Dollar Corporate Phone Numbers

Family Dollar’s current public telephone structure is centered on its Chesapeake corporate office and local stores.

Corporate Phone Number

757-321-5000

This is the main number published by Family Dollar corporate. (corporate.familydollar.com)

Corporate Headquarters Number

757-321-5000

Headquarters Number

757-321-5000

Corporate Office Number

757-321-5000

Customer Service Number

Family Dollar does not prominently publish one universal general consumer Customer Service number on its current corporate Contact page.

Customers should use the online contact system or local store support.

Customer Support Number

For general corporate routing:

757-321-5000

Gift Card Number

Older official Family Dollar promotional materials listed:

1-800-426-9132

for gift card questions and balance inquiries.

Customers should confirm the current card-specific instructions printed on their gift card before calling. (familydollar.com)

Toll-Free Number

No universal current corporate toll-free Customer Service number is prominently published.

Sales Number

Family Dollar does not publish a traditional consumer Sales Department number.

Customers purchase directly through Family Dollar stores and supported digital ordering services.

Billing Number

Family Dollar does not publish one universal Billing Department number for ordinary customers.

Payment or transaction issues should generally be handled by the store where the purchase occurred or the payment provider involved.

Regional Office Number

Family Dollar does not publish one universal regional-office number.

Branch Office Number

Individual Family Dollar stores may have location-specific telephone numbers.

Local Office Number

Local store contacts vary.

Store Locator:

https://www.familydollar.com/locations/

Distribution Center Number

Distribution-center telephone numbers vary by facility.

For example, older Family Dollar vendor documentation lists:

Matthews, North Carolina Distribution Center: 704-847-6931

This should be treated as a facility-specific logistics contact, not a corporate Customer Service number. (familydollar.com)

International Number

Family Dollar operates primarily within the United States and does not publish one universal international consumer-support number.

Emergency / After-Hours Number

Family Dollar does not publish a separate nationwide corporate emergency number.

For immediate police, fire, medical, or safety emergencies at a store, customers should contact local emergency services and store management.

Investor Relations Number

Not applicable.

Family Dollar is privately held following its 2025 sale.

Media / Press Number

Family Dollar does not prominently publish one permanent universal press number on its current Contact page.

Corporate inquiries can begin through:

757-321-5000

Human Resources Number

Family Dollar does not publish one universal HR phone number for applicants.

Careers:

https://careers.familydollar.com/

Reservations / Booking Number

Not applicable.

Family Dollar is a discount retail company.

How to Reach a Real Person at Family Dollar

For a store-specific problem, the fastest route is usually to contact or visit the Family Dollar store involved and ask to speak with the store manager. Customers should have the store location, receipt, transaction date, product details, and any photographs or supporting records available. Because many customer issues involve local inventory, staff, refunds, or store conditions, local management is often the best first point of contact.

For corporate matters, Family Dollar’s current headquarters number is 757-321-5000. Customers can also use the official online contact form for written feedback. If the issue remains unresolved after store-level contact, provide the store number, date, receipt information, and details of previous conversations when escalating to the corporate team.

Family Dollar Headquarters & Corporate Office Address

Family Dollar’s current corporate headquarters is:

Family Dollar
510 Volvo Parkway
Chesapeake, VA 23320
United States

Corporate Phone: 757-321-5000

The company’s current official Contact page lists this address and number. (corporate.familydollar.com)

Chesapeake Corporate Headquarters

Family Dollar
510 Volvo Parkway
Chesapeake, VA 23320
United States

Family Dollar’s careers site continues to describe its corporate headquarters as being located in the Chesapeake area. (careers.familydollar.com)

Current Ownership

Family Dollar is currently owned by:

Brigade Capital Management

and:

Macellum Capital Management

Dollar Tree announced the agreement in March 2025 and completed the sale in July 2025. (corporate.dollartree.com)

2025 Sale from Dollar Tree

Dollar Tree completed the Family Dollar sale on:

July 5, 2025

The agreed purchase consideration was approximately:

$1.0075 billion, subject to adjustments. (corporate.dollartree.com)

Current Private Company Status

Family Dollar is no longer a business segment of publicly traded Dollar Tree, Inc.

It now operates as a privately held company, while Dollar Tree continues separately as a Nasdaq-listed retailer.

Current Store Network

Family Dollar’s official store locator currently lists:

7,060 stores in the United States

across numerous states and the District of Columbia. (familydollar.com)

Corporate Career Functions

Family Dollar’s current corporate career categories include:

Accounting & Finance
Merchandising
Human Resources
Information Technology
Operations
Legal
Real Estate
Supply Chain & Logistics
Inventory Management
Marketing & Communications. (careers.familydollar.com)

Former North Carolina Headquarters

Family Dollar historically maintained its headquarters in the Charlotte and Matthews, North Carolina area.

The provided page is therefore connected to Family Dollar’s historical North Carolina corporate presence, but current official information identifies Chesapeake, Virginia as the company’s headquarters.

Matthews Distribution Center

Family Dollar still maintains logistics infrastructure associated with North Carolina.

Older official logistics documentation lists:

10401 Monroe Road
Matthews, NC 28105

for its North Carolina Distribution Center. (familydollar.com)

How to File a Complaint Against Family Dollar

Customers who have a complaint involving a store purchase, employee interaction, refund, product quality, store cleanliness, pricing, digital coupon, delivery, gift card, or another Family Dollar service should collect the relevant information before contacting the company. Keep the receipt, store location, date and time, product information, photographs where relevant, and records of any previous discussion with store employees. Most store-level complaints should begin with the local Family Dollar location.

Step 1: Speak With the Family Dollar Store Manager

Begin by contacting or visiting the Family Dollar location where the issue occurred and ask to speak with the manager on duty. Explain the problem clearly and provide your receipt, transaction date, product details, and any supporting photographs if relevant. If the complaint involves pricing, refunds, store conditions, or an employee interaction, state the outcome you are requesting. Give local management an opportunity to review and resolve the issue. Keep the manager’s name and the date of the conversation.

Step 2: Submit the Complaint Through Family Dollar Corporate Contact

If local management cannot resolve the issue, use Family Dollar’s official corporate Contact page or call 757-321-5000 for routing assistance. Provide the store location, transaction date, receipt information, and details of what happened. Mention the steps already taken with the store and explain what remains unresolved. Ask whether the complaint can be escalated to the appropriate district, regional, or corporate team. Save any confirmation or reference information provided.

Step 3: Request District or Corporate Management Review

For recurring or serious store problems, ask that the complaint be reviewed by district or corporate management. Provide a concise timeline of previous conversations, including the store manager’s response and any earlier case information. Attach or retain supporting receipts, photographs, pricing records, and other documentation. Clearly state what resolution you are seeking and ask for a reasonable follow-up timeframe. Keep records of all phone calls, emails, or written responses.

Step 4: Send Formal Written Correspondence to Family Dollar Headquarters

For a serious unresolved complaint, written correspondence can be directed to Family Dollar, 510 Volvo Parkway, Chesapeake, VA 23320. Include your full contact information, store number or location, transaction details, previous complaint history, and a chronological description of the issue. Attach copies rather than original receipts or other documents and clearly state the resolution you are requesting. Do not include passwords or unnecessary payment-card information. Keep a copy of the letter and proof of delivery.

Step 5: Use the Appropriate External Complaint Process if Necessary

If the complaint remains unresolved, the correct external process depends on the issue. Product-safety concerns can involve the U.S. Consumer Product Safety Commission or FDA depending on the item, while general consumer complaints may be submitted to a state Attorney General or other consumer-protection agency. Payment-card disputes can involve the customer’s bank or card issuer, while food or sanitation concerns may involve local or state health authorities. Keep receipts, photographs, complaint records, and company responses before escalating externally.