Extended Stay America
Extended Stay America is a hospitality company focused on longer-term hotel accommodations for business travelers, relocating families, project workers and guests who need lodging for several nights, weeks or longer. Its hotels are designed around apartment-style functionality and typically include fully equipped kitchens, free Wi-Fi, on-site guest laundry and pet-friendly accommodations, making the brand particularly suitable for travelers who want more residential features than a conventional short-stay hotel room.
The company operates a family of extended-stay brands including Extended Stay America Premier Suites, Extended Stay America Suites and Extended Stay America Select Suites. Current company information describes a network of more than 650 locations nationwide, giving the brand a large presence across major U.S. metropolitan areas and secondary markets. Extended Stay America also offers the Extended Perks loyalty program and longer-stay discounts intended to reward repeat guests and customers booking extended visits.
Extended Stay America currently uses 13024 Ballantyne Corporate Place, Suite 1000, Charlotte, North Carolina 28277 for its corporate and privacy operations. This address is more current than older Charlotte-area headquarters listings that may appear in historical directories. Extended Stay America is privately held and does not maintain a traditional public-company Investor Relations department or publicly traded stock ticker.
877-651-2124. Extended Stay America currently publishes this number for Guest Services and corporate privacy-related contact, and it is an appropriate verified public contact for guests who need assistance beyond a specific hotel.
877-651-2124. This is a current Guest Services number published by Extended Stay America, while reservation assistance is available separately at 800-804-3724.
Extended Stay America, 13024 Ballantyne Corporate Place, Suite 1000, Charlotte, NC 28277, United States. This is the current corporate address used in Extended Stay America’s privacy and company materials.
Extended Stay America, 13024 Ballantyne Corporate Place, Suite 1000, Charlotte, North Carolina 28277, United States. This Charlotte location currently serves as the company’s principal corporate office.
Privacy: dataprivacy@extendedstay.com. Extended Stay America does not prominently publish one universal plain-text Guest Services email for all reservations and hotel complaints, so customers should generally use the official Contact Us process or call Guest Services.
Extended Stay America operates in hospitality, hotels, extended-stay lodging, business travel, leisure travel and long-term accommodations.
Extended Stay America was founded in 1995 and developed around the concept of affordable longer-term hotel accommodations with kitchen facilities and other residential-style conveniences.
Extended Stay America does not prominently publish a precise current companywide 2026 employee total through its main public corporate resources. Because the company is privately held, workforce reporting is more limited than it was during its period as a public company.
Extended Stay America does not publish standard public walk-in hours for its Charlotte corporate office. Hotel front-desk and Guest Services availability can vary by location, while reservations can be handled through the company’s central booking resources.
https://www.extendedstayamerica.com/ The official website provides hotel reservations, Extended Perks membership, location information, longer-stay discounts and guest-support resources.
Not applicable. Extended Stay America is privately held and does not maintain a traditional public-company Investor Relations department or publicly traded stock ticker.
https://www.extendedstayamerica.com/company/careers Extended Stay America recruits for hotel operations, housekeeping, guest services, maintenance, district management and corporate positions.
Extended Stay America Suites properties provide apartment-style hotel accommodations intended for guests staying several nights or longer, with amenities such as full kitchens, free Wi-Fi and on-site laundry.
Premier Suites properties represent a more upgraded extended-stay experience and can include newer facilities, enhanced room layouts and additional amenities depending on the hotel.
Select Suites properties focus on practical, affordable longer-term accommodations and typically include kitchens and guest-laundry facilities.
Extended Stay America rooms commonly include kitchens with a refrigerator, stovetop, microwave and other basic features that allow guests to prepare meals during longer stays.
Participating Extended Stay America properties provide complimentary Wi-Fi to help guests work, communicate and access entertainment during their stay.
Extended Stay America hotels provide on-site guest laundry, with current company information describing laundry availability around the clock at its hotels.
Many Extended Stay America properties accept pets according to current hotel policies, fees and restrictions.
The company’s STAY longer. Save more. pricing structure provides lower effective rates for qualifying guests who book extended stays.
Extended Perks is Extended Stay America’s loyalty and savings program, offering eligible members exclusive rates, discounts and promotional benefits.
Extended Stay America serves corporate travelers, project teams, consultants and employees who require lodging for extended assignments.
The company provides accommodations for individuals and families who are moving, renovating a home or temporarily displaced.
Guests may use Extended Stay America properties during medical treatment, family transitions or other circumstances requiring temporary longer-term lodging.
Selected rates and booking options are available for qualifying government and military travelers according to current program terms.
Businesses and organizations can arrange qualifying group and extended-stay accommodations for employees, crews or other travelers.
Many Extended Stay America locations provide a complimentary grab-and-go breakfast with selected morning items, although offerings may vary by property.
Some Extended Stay America properties include fitness facilities, while availability depends on the specific brand and hotel.
Selected properties offer swimming pools as an additional amenity, with availability varying by location.
Some hotels provide business-center or work-related facilities for guests requiring additional office support.
877-651-2124. Extended Stay America publishes this number for Guest Services and current privacy-related corporate contact.
877-651-2124. This is the most appropriate current verified public contact associated with Extended Stay America’s Charlotte corporate operations.
877-651-2124. Customers requiring broader assistance can use this number rather than relying on outdated corporate-office listings.
877-651-2124. Routine reservation and hotel issues should generally begin with Guest Services or the specific property involved.
877-651-2124. This is a current Extended Stay America Guest Services number.
877-651-2124. Customers can use this number for appropriate guest-support and corporate-service inquiries.
1-800-804-3724. This is Extended Stay America’s principal reservation number for customers booking accommodations.
Extended Stay America does not publish one universal consumer sales number separate from its reservation system. Guests can book through the official website or call 1-800-804-3724.
877-651-2124 for Guest Services and 800-804-3724 for reservations. Customers should use the contact that best matches whether they already have a stay-related issue or want to make a new booking.
Extended Stay America does not publish one universal billing-only number. Charge, refund and reservation-payment issues should be handled through Guest Services or the hotel involved.
Extended Stay America operates more than 650 locations across the United States but does not publish one universal consumer regional-office directory.
Each Extended Stay America hotel maintains its own local telephone number, which customers can find through the official hotel locator.
Local hotel numbers vary by location, while 877-651-2124 is the most appropriate general Guest Services contact.
Extended Stay America’s primary hotel network is in the United States, and the company does not publish one universal international Customer Service number.
Extended Stay America does not publish a companywide public emergency hotline. Guests experiencing an immediate hotel emergency should contact the front desk or local emergency services.
Not applicable. Extended Stay America is privately held and does not maintain public shareholder Investor Relations.
Media inquiries should be routed through Extended Stay America’s corporate communications resources rather than Guest Services.
Extended Stay America does not publish one universal public HR number for applicants. Candidates should use the official careers page and job-application resources.
1-800-804-3724. This is the company’s principal public reservation number for booking Extended Stay America hotels.
For a reservation, hotel-service or Guest Services issue, call 877-651-2124. For a new reservation, call 1-800-804-3724. Customers should have the hotel name, reservation number, guest name and dates of stay ready so the representative can identify the correct property and booking.
If a problem is specific to one Extended Stay America hotel, contacting the hotel’s front desk or manager can provide faster assistance. For broader unresolved matters, Guest Services can help route the issue, while privacy concerns can be directed to dataprivacy@extendedstay.com.
Extended Stay America, 13024 Ballantyne Corporate Place, Suite 1000, Charlotte, NC 28277, United States. This is the current corporate address appearing in Extended Stay America’s privacy and company materials.
13024 Ballantyne Corporate Place, Suite 1000, Charlotte, North Carolina 28277, United States. This address supports corporate, privacy and administrative functions for Extended Stay America.
Extended Stay America, Privacy Officer, 13024 Ballantyne Corporate Place, Suite 1000, Charlotte, NC 28277, Phone: 877-651-2124, Email: dataprivacy@extendedstay.com. This specialized contact is intended for privacy questions and requests.
Extended Stay America currently operates or represents more than 650 hotel locations nationwide across its three primary extended-stay brands.
The current portfolio includes Extended Stay America Premier Suites, Extended Stay America Suites and Extended Stay America Select Suites, each emphasizing longer-term accommodations with kitchen facilities.
Extended Stay America is privately held and therefore does not maintain a publicly traded stock ticker or conventional public-company Investor Relations department.
Guests experiencing a problem involving a reservation, hotel room, refund, cleanliness, staff interaction or billing should identify the specific property involved and gather the reservation details before beginning the complaint process.
Call or visit the Extended Stay America property where the issue occurred and ask to speak with the manager or appropriate Guest Services representative.
Retain the reservation confirmation, hotel address, dates of stay, receipts and payment records so the issue can be identified accurately.
Call 877-651-2124 and explain the concern, including the hotel location and any previous attempts to resolve the issue locally.
Submit written feedback through Extended Stay America’s official Contact Us resources and provide the reservation and hotel details requested.
Save photographs, receipts, booking confirmations, emails and case information related to the complaint.
If the property manager offered a resolution but the issue remains unresolved, contact the hotel again and reference the prior conversation.
Ask Guest Services whether the complaint can be escalated to a district or corporate-level team when hotel management cannot resolve it.
For a privacy-specific complaint, email dataprivacy@extendedstay.com or write to the Privacy Officer at the Charlotte corporate office.
For broader unresolved correspondence, write to Extended Stay America, 13024 Ballantyne Corporate Place, Suite 1000, Charlotte, NC 28277 and explain the complaint steps already completed.
If a serious lodging, refund or payment dispute remains unresolved, guests may consider the applicable payment-dispute or consumer-protection process.
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