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- Bojangles
About Bojangles
Bojangles is an American quick-service restaurant chain known for Southern-style chicken, made-from-scratch buttermilk biscuits, breakfast sandwiches, chicken tenders, seasoned sides, and its Legendary Iced Tea. The company was founded in 1977 in Charlotte, North Carolina, and has grown from a single restaurant into a major regional and increasingly national restaurant brand.
Bojangles operates a combination of company-owned and independently operated franchise restaurants. Its menu is especially focused on breakfast, chicken, biscuits, sandwiches, and Southern-inspired side dishes. The company’s current About page reports approximately 800 restaurants across 17 states and more than 9,000 team members.
Bojangles is privately held. The company was acquired in 2019 by The Jordan Company and Durational Capital Management. Its corporate Support Center is located in Charlotte, North Carolina, where executive management, restaurant operations, training, culinary innovation, marketing, franchise support, technology, finance, and other corporate functions are based.
Quick Information
Corporate Phone Number
704-527-2675
Customer Service Number
Bojangles does not currently publish a separate universal Customer Care telephone number prominently on its official Customer Care page.
Customers should use the official Customer Care form:
https://www.bojangles.com/customer-care/
Corporate Office Address
Bojangles Restaurants, Inc.
500 Forest Point Circle
Charlotte, NC 28273
United States
Headquarters Address
Bojangles Restaurants, Inc.
500 Forest Point Circle
Charlotte, NC 28273
United States
Bojangles officially opened its new corporate Support Center at this address in June 2025.
Bojangles does not prominently publish one universal Customer Service email address.
Media Relations: pr@bojangles.com
Copyright / Legal: copyright@bojangles.com
General customer complaints should be submitted through the official Customer Care form.
Industry
Quick-Service Restaurants, Fast Food, Franchising, Foodservice and Restaurant Operations
Founded
1977
Bojangles opened its first restaurant in Charlotte, North Carolina, in 1977.
Number of Employees
9,000+ team members
Bojangles’ current About page reports more than 9,000 team members across the organization and restaurant system.
Number of Restaurants
Approximately 800 restaurants
Bojangles currently reports approximately 800 restaurants across 17 states.
Corporate Office Hours
Bojangles does not publicly list standard walk-in visitor hours for its Charlotte corporate Support Center.
Customers should contact the company before attempting an in-person corporate visit.
Individual restaurant hours vary by location.
Website
Investor Relations
Bojangles is privately held and does not maintain a conventional public-company Investor Relations portal.
The company was acquired by The Jordan Company and Durational Capital Management in 2019.
Careers Page
https://www.bojangles.com/careers/
Bojangles lists restaurant and management opportunities through its careers platform. Employment at franchised locations is generally handled by the independent franchise owner.
Bojangles Products & Services
Bojangles operates quick-service restaurants specializing in Southern-inspired breakfast, chicken, biscuits, sandwiches, side dishes, tea, catering, digital ordering, pickup, and delivery.
Made-from-Scratch Biscuits
Bojangles is especially known for its buttermilk biscuits.
The company says its Certified Biscuit Makers use a detailed 49-step preparation process to produce biscuits fresh throughout the day.
Chicken Biscuits
Chicken biscuit sandwiches are among Bojangles’ signature menu items.
The menu includes options such as the Bo’s Chicken Biscuit and other breakfast biscuit combinations depending on location and current offerings.
Breakfast
Breakfast is a major part of the Bojangles menu.
Customers can find biscuits, sausage, eggs, chicken, Bo-Tato Rounds, breakfast sandwiches, and seasonal breakfast items.
Bo’s Chicken Sandwich
The Bo’s Chicken Sandwich is one of the company’s featured lunch and dinner menu items.
It combines a seasoned chicken filet with toppings and a bun according to the current restaurant recipe.
Chicken Tenders
Bojangles serves hand-breaded chicken tenders as individual meals, combos, and larger group orders.
Tenders may be paired with sauces, biscuits, sides, and beverages.
Bone-In Chicken
Participating Bojangles restaurants serve seasoned bone-in chicken.
Availability and specific meal combinations vary according to restaurant and market.
Bo-Berry Biscuit
The Bo-Berry Biscuit is one of Bojangles’ signature sweet menu items.
It combines the company’s biscuit with berry flavoring and sweet icing.
Seasoned Fries
Bojangles Seasoned Fries are one of the chain’s signature sides.
They are served with individual meals, combinations, and larger family orders.
Dirty Rice
Dirty Rice is a Southern-inspired side offered at many Bojangles restaurants.
Availability may vary by market.
Macaroni & Cheese
Macaroni & Cheese is offered as a side dish at participating locations.
Portion sizes and availability depend on the current menu.
Legendary Iced Tea
Bojangles’ Legendary Iced Tea is one of the brand’s best-known beverages.
Customers can generally choose from sweet and unsweetened varieties.
Family Meals
Bojangles offers larger meal packages designed for families and groups.
These can include chicken or tenders, biscuits, sides, and beverages depending on the package selected.
Catering
Many Bojangles restaurants offer catering for meetings, parties, sports events, workplace meals, and other group occasions.
Catering availability and ordering procedures vary by restaurant.
Online Ordering
Customers can place eligible orders through Bojangles.com.
Online ordering may support pickup, restaurant collection, and delivery depending on location.
Mobile App
The Bojangles mobile app allows customers to order food, access promotions, select favorite restaurants, and use available digital features.
Delivery
Participating restaurants provide delivery through Bojangles’ ordering channels and third-party delivery providers.
Availability, delivery radius, fees, and service partners vary by location.
Pickup
Customers can order ahead and pick up qualifying orders at participating Bojangles restaurants.
Pickup options vary by restaurant.
Gift Cards
Bojangles offers traditional gift cards at participating restaurants.
The company also offers digital gifting through its online platform.
Bojangles Rewards and Offers
Registered customers can access digital offers and promotions through Bojangles’ online and mobile platforms.
Available benefits and promotional offers change over time.
Bojangles Corporate Phone Numbers
Bojangles does not publish a large centralized directory of corporate phone numbers. Several specialized contacts exist, but many customer issues are handled through individual restaurants or the company’s online Customer Care system.
Corporate Phone Number
704-527-2675
Bojangles’ official Terms of Use continues to publish this number for its Legal Department contact.
Corporate Headquarters Number
704-527-2675
This is the main publicly verifiable corporate telephone number associated with Bojangles Restaurants, Inc.
Headquarters Number
704-527-2675
The number remains an official Bojangles corporate/legal contact.
Corporate Office Number
704-527-2675
For restaurant-specific problems, customers should generally use the relevant store or the Customer Care form first.
Customer Service Number
Bojangles does not currently publish a separate universal Customer Care phone number on its official Customer Care page.
Customer Care:
https://www.bojangles.com/customer-care/
Customer Support Number
No separate verified nationwide Customer Support phone number is currently published by Bojangles.
Customers should use the Customer Care form or contact the restaurant involved.
Toll-Free Number
Bojangles does not currently publish a verified general-purpose toll-free Customer Care number on its primary official customer-support resources.
Restaurant Phone Number
Every Bojangles restaurant may have its own local telephone number.
Store Locator:
https://www.bojangles.com/locations/
Catering Number
Bojangles does not publish one universal catering telephone number for every restaurant.
Customers should contact the participating restaurant where they plan to place the catering order.
Gift Card Support Number
Bojangles does not publish one universal corporate telephone number specifically for traditional gift card assistance on its main website.
For digital eGift support provided through PerfectGift:
412-912-4141
This number is specifically associated with digital eGift support, not general Bojangles customer service.
Sales Number
Bojangles does not publish a general nationwide consumer Sales number.
Restaurant purchases should be made through local restaurants, the website, or the Bojangles app.
Support Number
No separate universal verified support number is publicly listed.
Use:
https://www.bojangles.com/customer-care/
Billing Number
Bojangles does not publish one universal Billing Department phone number.
Customers with restaurant charges, refunds, or online-order payment concerns should use Customer Care or contact the restaurant involved.
Regional Office Number
Bojangles does not publish one universal Regional Office telephone number.
Regional operational contacts vary by market and ownership structure.
Branch Office Number
Individual restaurants maintain their own local contact information.
Because some restaurants are franchised, restaurant-level management may be employed by an independent franchise owner.
Local Office Number
Local restaurant phone numbers vary by location.
Store Locator:
https://www.bojangles.com/locations/
International Number
Bojangles is primarily a U.S. restaurant brand and does not publish a universal international Customer Service number.
Emergency / After-Hours Number
Bojangles does not publish a universal corporate emergency or after-hours Customer Service number.
For immediate threats to health or safety at a restaurant, customers should contact local emergency services and restaurant management.
Investor Relations Number
Not applicable as a traditional public-company contact.
Bojangles is privately held and does not maintain a public Investor Relations department.
Media / Press Number
Bojangles does not prominently publish a permanent nationwide media telephone number.
Media / Press Email
Bojangles specifically directs journalists and editors to this email for press inquiries.
Human Resources Number
Bojangles does not publish one universal Human Resources telephone number for all applicants.
Employment opportunities should be accessed through:
https://www.bojangles.com/careers/
Reservations / Booking Number
Not applicable.
Bojangles is a quick-service restaurant chain and does not operate a conventional nationwide reservation service.
How to Reach a Real Person at Bojangles
For an issue involving a particular Bojangles restaurant, the most direct approach is to call or visit that restaurant and ask for the manager on duty. Have the restaurant address, date and time of your visit, receipt or order number, and a concise description of the issue available. Because Bojangles operates both company-owned and independently franchised restaurants, local management is often best positioned to handle food quality, missing items, refunds, staff interactions, and other store-specific concerns.
If the restaurant cannot resolve the issue, submit the complaint through the official Bojangles Customer Care form at https://www.bojangles.com/customer-care/. For appropriate corporate matters, 704-527-2675 remains a publicly verified Bojangles corporate/legal contact. Customers should avoid directing ordinary restaurant complaints to Media Relations or other specialized departments.
Bojangles Headquarters & Corporate Office Address
Bojangles’ current corporate headquarters and Support Center are located at:
Bojangles Restaurants, Inc.
500 Forest Point Circle
Charlotte, NC 28273
United States
Bojangles officially celebrated the opening of the new headquarters at this address in June 2025. The new Support Center houses corporate employees and includes culinary innovation, equipment innovation, kitchen design, quality assurance, and the company’s National Training Center known as Bo University.
Charlotte Corporate Support Center
Bojangles Restaurants, Inc.
500 Forest Point Circle
Charlotte, NC 28273
United States
The approximately 61,000-square-foot Support Center was designed to consolidate key corporate operations and provide additional space for collaboration, training, menu development, and restaurant support.
Current Corporate Headquarters
The current headquarters address is:
500 Forest Point Circle, Charlotte, NC 28273
This is important because older Bojangles web pages and legal documents may still display the company’s former Southern Pine Boulevard address.
Former Headquarters Address
Bojangles Restaurants, Inc.
9432 Southern Pine Boulevard
Charlotte, NC 28273
United States
This was Bojangles’ longtime headquarters before the company moved to Forest Point Circle.
It should now be treated as a former or legacy corporate address, not the primary current headquarters.
Legal Department Address
Some current Bojangles legal webpages still display the older address:
Bojangles Restaurants, Inc.
9432 Southern Pine Blvd.
Charlotte, NC 28273
Attn: Legal Department
Phone: 704-527-2675
Email: copyright@bojangles.com
Because the company has since opened its new Forest Point Circle headquarters, customers sending important legal correspondence should verify the appropriate mailing address before sending documents.
Corporate Ownership
Bojangles is privately owned.
The company was acquired in 2019 by:
The Jordan Company
and
Durational Capital Management
Bojangles therefore does not trade publicly on the Nasdaq today, even though it was previously a publicly listed company.
Individual Bojangles Restaurant Addresses
Bojangles has approximately 800 restaurants across 17 states and continues to expand into new U.S. markets.
Each restaurant maintains its own address, telephone number, operating hours, available services, and local management.
Store Locator:
https://www.bojangles.com/locations/
How to File a Complaint Against Bojangles
Customers who have a complaint involving food quality, an incorrect order, employee behavior, restaurant cleanliness, online ordering, delivery, refunds, payment issues, gift cards, or another Bojangles service should collect relevant information before contacting the company. Keep your receipt, order number, restaurant address, date and approximate time of the visit, photographs where appropriate, and records of previous conversations. This information can help the restaurant or Customer Care team identify the transaction and investigate the complaint efficiently.
Step 1: Contact the Bojangles Restaurant
Start by contacting the Bojangles restaurant where the problem occurred and ask to speak with the manager on duty or general manager. Explain the complaint clearly and provide the date and time of your visit, receipt or order number, products involved, and any other relevant details. Local management may be able to resolve concerns involving incorrect orders, food quality, missing items, refunds, employee interactions, or restaurant conditions immediately. Clearly explain the resolution you are requesting and allow the manager an opportunity to investigate. Keep a note of the manager’s name and the date of the conversation.
Step 2: Submit the Complaint to Bojangles Customer Care
If the restaurant cannot resolve the issue, submit the complaint through the official Customer Care page at https://www.bojangles.com/customer-care/. Provide your contact information, restaurant location, order details, date of visit, and a clear description of what happened. Mention that you have already contacted restaurant management and describe the response you received. Explain what remains unresolved and what outcome you are requesting from Bojangles. Save a screenshot or copy of the submission and any confirmation information you receive.
Step 3: Follow Up With Customer Care
If you do not receive a satisfactory resolution, follow up using any case information, email response, or communication provided after your original Customer Care submission. Restate the important facts without unnecessarily changing the description of the original complaint. Include relevant documentation such as receipts, screenshots, photographs, delivery records, or order confirmations when appropriate. Ask whether the issue can be escalated to the appropriate regional or corporate operations team. Keep copies of all responses so you have a complete record of the complaint process.
Step 4: Escalate the Matter to Bojangles Corporate Headquarters
For a serious complaint that remains unresolved, written correspondence may be directed to Bojangles’ current Support Center at 500 Forest Point Circle, Charlotte, NC 28273, United States. Include your full name, contact details, restaurant location, dates, receipt or order information, and a chronological explanation of the complaint. Describe the attempts already made through restaurant management and Customer Care and clearly state the resolution you are requesting. Attach copies rather than originals of supporting records such as receipts, photographs, emails, or order confirmations. Keep a complete copy of everything sent and proof of delivery for your records.
Step 5: Use an Appropriate External Complaint Process if Necessary
If a serious issue remains unresolved after completing Bojangles’ internal complaint process, the appropriate next step depends on the nature of the complaint. Food-safety and sanitation concerns may be reported to the relevant local or state health department, while payment or consumer disputes may involve a payment provider or state consumer-protection agency. Employment matters involving a franchised restaurant may need to be addressed with the independent franchise owner or an applicable employment agency. Keep receipts, photographs, case information, correspondence, and notes from previous conversations before escalating externally. These records can help establish both the original problem and your efforts to resolve it directly with Bojangles.
