Atrium Health
Atrium Health
Atrium Health is a major nonprofit healthcare system based in Charlotte, North Carolina. It provides hospital care, primary care, specialty medicine, emergency services, children’s healthcare, cancer treatment, cardiovascular care, organ transplantation, behavioral health, rehabilitation, virtual care, home-based services, medical education, and clinical research. Atrium Health is also closely connected with Wake Forest University School of Medicine, which serves as the academic core of the broader Advocate Health organization.
Atrium Health’s legal roots are in The Charlotte-Mecklenburg Hospital Authority, which was organized in 1943 under the North Carolina Hospital Authorities Act. The organization remains a public body and nonprofit healthcare authority, while Atrium Health CMHA and Atrium Health Wake Forest Baptist participate in the larger integrated health system now known as Advocate Health.
Atrium Health became part of Advocate Health through the 2022 combination of Atrium Health and Advocate Aurora Health. Advocate Health is headquartered in Charlotte and currently reports 69 hospitals, more than 1,000 sites of care, nearly 174,000 teammates, and approximately 5.7 million unique patients served across its broader system.
704-355-2000
This is the main number for Atrium Health Carolinas Medical Center at 1000 Blythe Boulevard and is also referenced by Atrium Health for corporate privacy routing.
704-512-7171
Alternative toll-free Patient Customer Service:
844-440-6536
These numbers are used for billing, financial-assistance, and patient Customer Service inquiries.
Atrium Health
The Charlotte-Mecklenburg Hospital Authority
1000 Blythe Boulevard
Charlotte, NC 28203
United States
Atrium Health
1000 Blythe Boulevard
Charlotte, NC 28203
United States
Current official legal and institutional materials identify The Charlotte-Mecklenburg Hospital Authority d/b/a Atrium Health at this address.
Atrium Health does not publish one universal general Customer Service email for all patient matters.
Current specialized emails include:
Billing / Charges: AHPA@AtriumHealth.org
Medical Records: medicalrecordsroi@advocatehealth.org
Privacy: corporateprivacy@atriumhealth.org
Media: Media@AtriumHealth.org.
Healthcare, Hospitals, Physician Services, Academic Medicine, Medical Research, Specialty Care, Virtual Care and Community Health
1943
The Charlotte-Mecklenburg Hospital Authority was organized in 1943 under North Carolina law.
Advocate Health
Atrium Health is one of Advocate Health’s principal regional care-delivery brands.
Eugene A. Woods
Eugene Woods currently serves as Chief Executive Officer of Advocate Health.
Steve Smoot
Steve Smoot currently serves as Executive Vice President and President of Advocate Health’s North Carolina and Georgia Division.
Advocate Health currently reports:
Nearly 174,000 teammates
across the full integrated health system.
69 hospitals
across Advocate Health.
More than 1,000 sites of care
across the Advocate Health system.
Atrium Health does not publish standard public walk-in hours for corporate administration.
Patient Customer Service currently publishes:
Monday to Friday: 8:30 AM to 6:30 PM.
Atrium Health is a nonprofit healthcare organization and does not have public shareholders.
Financial disclosures for Atrium Health CMHA and Advocate Health are available through Advocate Health’s Investor Relations and financial-information pages.
https://careers.atriumhealth.org/
Atrium Health hires nurses, physicians, advanced practice providers, allied-health professionals, researchers, administrative professionals, IT staff, finance teams, facilities personnel, supply-chain employees, and many other clinical and nonclinical roles.
Atrium Health provides a broad continuum of healthcare, from routine primary care to highly specialized academic and tertiary services. Its network includes hospitals, physician practices, outpatient centers, rehabilitation facilities, emergency departments, virtual-care programs, home health, behavioral health, and research operations.
Atrium Health provides family medicine, internal medicine, pediatric primary care, preventive visits, chronic-disease management, vaccinations, health screenings, and routine medical care through its physician network.
Patients can use Atrium Health’s online tools to locate primary-care providers and schedule qualifying appointments.
Atrium Health operates hospital emergency departments and other emergency-care locations for serious illnesses, injuries, trauma, and urgent medical conditions.
Atrium Health instructs patients to call 911 for emergencies.
Atrium Health offers urgent-care services for illnesses and injuries that require prompt treatment but are not necessarily life-threatening.
Services can include evaluation for minor injuries, infections, respiratory symptoms, sprains, and other common urgent conditions.
Atrium Health operates multiple hospitals across North Carolina and Georgia, including major medical centers and community hospitals.
Its Charlotte flagship, Atrium Health Carolinas Medical Center, is located at 1000 Blythe Boulevard.
Atrium Health Carolinas Medical Center is the flagship hospital of Atrium Health in Charlotte.
It provides advanced inpatient care, trauma services, surgery, transplant programs, cardiovascular treatment, specialty medicine, and other tertiary services.
Atrium Health Levine Children’s Hospital provides specialized pediatric care for infants, children, and adolescents.
Services include pediatric surgery, intensive care, cardiology, oncology, rehabilitation, and other complex specialties.
Atrium Health provides cancer treatment through Levine Cancer Institute and other oncology locations.
Services include medical oncology, radiation oncology, hematology, infusion therapy, cancer research, survivorship support, and specialized cancer programs.
Atrium Health provides cardiovascular diagnosis, treatment, surgery, heart-failure management, vascular care, and advanced cardiac procedures.
Current clinical operations include complex cardiovascular surgery and heart-transplant-related services at Carolinas Medical Center.
Atrium Health provides transplant services for qualifying patients, including advanced liver and other organ-transplant programs.
Carolinas Medical Center supports transplant medicine, surgery, and specialized post-transplant care.
Carolinas Medical Center operates the region’s Level I Trauma Center and provides specialized treatment for severe injuries and emergency surgical conditions.
The system also uses critical-care ground and air transportation services for complex patient transfers.
Atrium Health provides behavioral-health and mental-health services.
For behavioral-health crisis support, Atrium Health currently publishes:
704-444-2400.
Atrium Health offers orthopedic diagnosis, surgery, sports medicine, joint care, trauma treatment, and rehabilitation services.
Its musculoskeletal network includes hospital and outpatient orthopedic specialists across the region.
Atrium Health provides neurology and neurosurgical services for patients with neurological disorders and complex brain, spine, and nerve conditions.
Care includes inpatient neurology, stroke-related services, neurological procedures, and specialty consultations.
Atrium Health provides physical therapy, occupational therapy, speech therapy, inpatient rehabilitation, and outpatient rehabilitation.
Programs support patients recovering from injury, surgery, neurological conditions, pediatric illnesses, and other medical problems.
Atrium Health provides obstetrics, gynecology, maternity care, maternal-fetal medicine, breast care, reproductive health, and other services for women.
Services are available through hospitals and outpatient practices across the system.
Atrium Health hospitals provide labor and delivery, postpartum care, neonatal services, and high-risk pregnancy support.
Specialized neonatal teams also support critical-care transport when newborns require transfer to higher-level facilities.
Atrium Health’s pediatric network provides primary and specialty services for infants, children, and adolescents.
Care includes outpatient pediatrics, pediatric emergency services, hospital care, surgery, rehabilitation, and specialty medicine.
Atrium Health provides gastroenterology and hepatology services including evaluation, endoscopy, liver care, digestive-disease treatment, and specialized procedures.
Multiple endoscopy and GI locations operate throughout the Charlotte region.
Atrium Health offers virtual-care options that allow eligible patients to receive care remotely.
Virtual services can support certain urgent, primary, specialty, and follow-up needs depending on the patient’s condition and location.
Atrium Health operates mobile-medicine and medical-transport services designed to bring advanced care and transportation closer to patients.
These programs include critical-care ground transportation and specialized patient transport.
Atrium Health participates in clinical research, academic medicine, clinical trials, and healthcare innovation.
Wake Forest University School of Medicine serves as the academic core of Advocate Health.
Wake Forest University School of Medicine works closely with Atrium Health in education, clinical training, research, and innovation.
Its Charlotte campus opened within The Pearl innovation district, expanding medical education and research capabilities in the city.
The Pearl is Atrium Health’s major Charlotte innovation district designed around medical education, health technology, research, entrepreneurship, and life sciences.
It includes the Charlotte campus of Wake Forest University School of Medicine and IRCAD North America.
IRCAD North America is a nonprofit Atrium Health affiliate focused on advanced surgical education and innovation.
Its Charlotte training center provides education in minimally invasive surgery, robotics, digital health, simulation, and other advanced medical technologies.
Atrium Health offers financial-assistance programs for qualifying patients based on household income and financial need.
Current programs include full assistance for certain patients at or below 300% of federal poverty guidelines and partial assistance at qualifying higher income levels.
MyAtriumHealth is the system’s patient portal for appointments, messaging, billing, insurance information, and other digital patient services.
Patients can also use the portal to contact billing Customer Service and manage account information.
Atrium Health allows patients to request medical records by mail, fax, or email.
Current Medical Records support phone:
844-383-2109.
Atrium Health uses different telephone numbers for patient billing, medical records, behavioral health, hospitals, privacy matters, and other services.
704-355-2000
This is the main number associated with Atrium Health’s 1000 Blythe Boulevard campus and is also used for corporate privacy routing.
704-355-2000
704-355-2000
704-355-2000
704-512-7171
Alternative:
844-440-6536.
704-512-7171
Atrium Health’s current Contact Us page directs billing questions to this number.
844-440-6536.
704-355-0900
This number is used to obtain estimates for qualifying upcoming care.
844-383-2109
704-446-6037
medicalrecordsroi@advocatehealth.org.
704-444-2400
Atrium Health publishes this number for behavioral-health crisis assistance.
704-355-2000.
704-304-5000.
704-355-8363
Atrium Health’s privacy notice directs patients to this number for certain privacy complaints.
704-355-2000
Call and ask for the Privacy Department.
corporateprivacy@atriumhealth.org
704-512-7171.
704-512-7171
or:
844-440-6536.
Patient Customer Service:
Monday to Friday: 8:30 AM to 6:30 PM.
911
For immediate medical emergencies, Atrium Health instructs patients to call 911.
Not applicable in the traditional shareholder sense.
Atrium Health and Advocate Health are nonprofit healthcare organizations.
Media@AtriumHealth.org.
Atrium Health does not publish one universal public HR number for all applicants.
Careers:
https://careers.atriumhealth.org/
855-663-4327
This number is intended for Atrium Health teammates and employment-health services rather than patient Customer Service.
Atrium Health instructs patients to contact their physician or use:
MyAtriumHealth
for appointment and prescription-related issues.
For billing, payment, insurance, or general Patient Customer Service questions, call 704-512-7171 or 844-440-6536. Current published hours are Monday through Friday from 8:30 AM to 6:30 PM. Patients should have their account number, responsible-person number, date of service, insurance details, and billing statement available before calling.
For care-related questions, contact the physician or medical practice directly, or use MyAtriumHealth. Medical-records assistance is available at 844-383-2109, while behavioral-health crisis assistance is available at 704-444-2400. For a complaint about a specific hospital stay, clinic visit, doctor, or service, use Atrium Health’s official Patient Compliments and Complaints feedback process.
Atrium Health’s official legal organization is:
The Charlotte-Mecklenburg Hospital Authority d/b/a Atrium Health
Current legal address:
1000 Blythe Boulevard
Charlotte, NC 28203
United States
Current official Atrium Health documents identify The Charlotte-Mecklenburg Hospital Authority at this address.
1000 Blythe Boulevard
Charlotte, NC 28203
United States
Atrium Health’s legal and institutional headquarters remain in Charlotte, Mecklenburg County, North Carolina.
Atrium Health Carolinas Medical Center
1000 Blythe Boulevard
Charlotte, NC 28203
Phone: 704-355-2000.
The flagship hospital shares the 1000 Blythe Boulevard campus associated with Atrium Health’s longstanding Charlotte institutional presence.
The Charlotte-Mecklenburg Hospital Authority
doing business as:
Atrium Health
The Authority was organized in 1943 under the North Carolina Hospital Authorities Act.
Advocate Health
Atrium Health is part of Advocate Health, which was created through the 2022 combination with Advocate Aurora Health.
Advocate Health is:
Headquartered in Charlotte, North Carolina
and maintains a major organizational presence in Chicago and Milwaukee.
Eugene A. Woods
Woods serves as Chief Executive Officer of Advocate Health.
Steve Smoot
Smoot serves as Executive Vice President and President of the North Carolina and Georgia Division.
Current system scale:
69 hospitals.
Current system scale:
More than 1,000 sites of care.
Current Advocate Health materials report:
Nearly 174,000 teammates.
Advocate Health currently reports:
35,000+ doctors, aligned physicians, and medical staff.
Current system scale:
Approximately 42,000 nurses.
Advocate Health currently reports serving:
Approximately 5.7 million unique patients.
Advocate Health currently reports:
More than $32 billion in annual revenue.
Advocate Health currently reports:
More than $6.27 billion in community benefit across the broader system.
Atrium Health invested approximately:
$2.38 billion
in community benefit across North Carolina during 2025.
That 2025 North Carolina community benefit equals more than:
$6 million per day.
Wake Forest University School of Medicine
serves as the academic core of Advocate Health.
Atrium Health’s The Pearl innovation district opened in Charlotte in 2025.
The development brings together medical education, surgical training, research, health technology, and commercial innovation.
Patients who want to complain about medical care, billing, staff interactions, privacy, hospital conditions, communication, accessibility, or another Atrium Health experience should gather their patient account information, location, date of service, provider or department name, billing statements, and any earlier complaint history. Medical emergencies or urgent health concerns should not be handled through a complaint process and should instead use appropriate emergency or clinical care channels.
For a complaint involving a hospital stay, clinic visit, physician office, nursing care, communication, or another patient experience, begin with the manager or leader responsible for that department. Explain what happened, when it occurred, who was involved, and what outcome you are requesting. If the concern is still unfolding during a hospital stay, raising the issue while the patient is still at the facility can allow the care team to address it more quickly. Keep names, dates, and notes from the conversation.
If the issue is not resolved locally, use Atrium Health’s official Patient Compliments and Complaints feedback form. The Contact Us page specifically invites patients to report both positive experiences and areas that need improvement. Include the facility, department, date of service, patient details, and a clear description of the complaint. Keep a copy or screenshot of the submitted information for your records.
For billing complaints, call 704-512-7171 or 844-440-6536. Medical-record complaints or requests can use 844-383-2109. If the issue involves privacy or improper use of health information, call 704-355-8363, call 704-355-2000 and ask for the Privacy Department, or email corporateprivacy@atriumhealth.org. Keep all bills, correspondence, claim information, and reference numbers associated with the complaint.
For a serious unresolved corporate complaint, written correspondence can be sent to Atrium Health, 1000 Blythe Boulevard, Charlotte, NC 28203. Include the patient’s name, contact details, facility and department involved, dates, prior complaint attempts, reference numbers, and a chronological description of the issue. Attach copies rather than original medical or financial documents and clearly explain the resolution you are seeking. The legal Atrium Health entity at this address is The Charlotte-Mecklenburg Hospital Authority.
If the matter remains unresolved, the appropriate external process depends on the complaint. Privacy complaints may be submitted to the U.S. Department of Health and Human Services Office for Civil Rights, while professional-care concerns can involve the relevant medical, nursing, or licensing board. Hospital-quality complaints may involve healthcare regulators or accreditation organizations, and billing disputes can involve insurers or applicable consumer agencies. Atrium Health’s privacy notice specifically confirms that patients may file HIPAA complaints with the U.S. Department of Health and Human Services.
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