Advance Auto Parts
Advance Auto Parts
Advance Auto Parts, Inc. is a major automotive aftermarket parts retailer headquartered in Raleigh, North Carolina. The company serves both do-it-yourself vehicle owners and professional repair shops with replacement parts, batteries, brakes, engine components, fluids, filters, tools, accessories, maintenance supplies, and commercial automotive products. Customers can shop through physical Advance Auto Parts stores, participating Carquest locations, online ordering, pickup services, and professional-delivery channels designed for repair businesses.
Advance has undergone a significant operational transformation in recent years, including store closures, supply-chain restructuring, improvements to professional customer service, and renewed investment in core retail fundamentals. As of July 18, 2026, Advance operated 4,311 company stores, primarily in the United States, with additional operations in Canada, Puerto Rico, and the U.S. Virgin Islands. The company also served 786 independently owned Carquest-branded stores across these markets and parts of the Caribbean.
Advance Auto Parts is publicly traded on the New York Stock Exchange under ticker AAP. Current President and Chief Executive Officer Shane O’Kelly has led the company since September 2023, while Ryan Grimsland serves as Executive Vice President and Chief Financial Officer. Advance’s headquarters and Store Support Center remain at 4200 Six Forks Road, Raleigh, NC 27609.
919-573-3000
This number has been published on official Advance corporate materials for the Raleigh Store Support Center. For ordinary consumer service, the dedicated Customer Support line is generally more useful.
1-877-238-2623
Also written as:
1-877-ADVANCE
Advance currently uses this number for online orders, Advance Rewards, in-store Customer Service, DieHard battery support, returns, and other consumer questions.
Advance Auto Parts, Inc.
4200 Six Forks Road
Raleigh, NC 27609
United States
Advance Auto Parts, Inc.
Store Support Center
4200 Six Forks Road
Raleigh, NC 27609
United States
Advance does not prominently publish one universal unsecured Customer Service email for every inquiry.
Current specialized emails include
Investor Relations: invrelations@advance-auto.com
Media Relations: AAPCommunications@advance-auto.com
Customer concerns are primarily handled by phone, text, live chat, store management, and online support.
Automotive Aftermarket Parts, Automotive Retail, Professional Repair Supply, Batteries, Tools, Vehicle Maintenance and E-Commerce
1932
Advance traces its history to the early 20th century and developed into one of North America’s largest automotive aftermarket retailers.
Shane O’Kelly
President and Chief Executive Officer since September 2023.
As of July 18, 2026
4,311 company-operated stores
Advance also served
786 independently owned Carquest stores.
Advance’s current careers platform describes a workforce of approximately
54,000 team members.
https://shop.advanceautoparts.com/
https://ir.advanceautoparts.com/
https://jobs.advanceautoparts.com/
Advance Auto Parts offers a broad automotive aftermarket assortment covering routine maintenance, emergency repairs, vehicle restoration, professional garage needs, and accessories. Its stores and digital platform are built around helping customers identify compatible products by year, make, model, engine, and vehicle specifications.
Advance sells automotive batteries for passenger cars, SUVs, light trucks, and other vehicles. Its battery offering prominently includes the DieHard brand along with batteries designed for conventional, AGM, start-stop, and other vehicle applications. Customers can receive compatibility guidance and may qualify for installation assistance at participating stores.
DieHard is one of Advance’s most important proprietary and exclusive battery brands. The lineup includes batteries for a range of vehicle requirements and climates, while dedicated DieHard support is available through the main Customer Service line by selecting the relevant support option.
Advance sells brake pads, rotors, calipers, brake shoes, drums, hardware, brake fluid, hoses, and related components. Customers can choose products for routine brake maintenance as well as more complete repair projects, with options at different performance and price levels.
The engine category includes gaskets, timing components, sensors, mounts, ignition parts, belts, hoses, cooling-system components, fuel-system parts, and related repair products. Advance provides vehicle-specific lookup tools to help reduce fitment errors.
Customers can purchase engine-air filters, cabin-air filters, oil filters, fuel filters, and other filtration products. Filter replacement is one of the company’s core do-it-yourself maintenance categories and is supported by vehicle-specific recommendations.
Advance carries conventional, synthetic-blend, and full-synthetic motor oils across numerous viscosity grades and major brands. Customers can also purchase oil-change bundles with filters and related maintenance products.
The company sells coolant, transmission fluid, brake fluid, power-steering fluid, fuel additives, cleaners, lubricants, windshield-washer fluid, and other automotive chemicals. These products support both preventive maintenance and repair.
Advance sells replacement alternators and starters for a wide range of vehicles. Many remanufactured products include a refundable core charge that is returned when the qualifying old unit is brought back under applicable terms.
The suspension and steering assortment includes control arms, ball joints, tie-rod ends, shocks, struts, wheel bearings, hubs, sway-bar components, and related hardware. These products support both professional and do-it-yourself repair work.
Spark plugs, ignition coils, wires, distributors, sensors, and related components are available for vehicle tune-ups and engine-performance repairs. Compatibility varies by engine and model year.
Advance sells radiators, water pumps, thermostats, cooling fans, hoses, coolant, caps, and other components used to maintain engine temperature and prevent overheating.
The fuel-system category includes fuel pumps, injectors, filters, pressure regulators, sensors, and cleaning products. Certain jobs require professional installation, but the parts themselves are available through retail and commercial channels.
Customers can purchase mufflers, catalytic converters, exhaust pipes, clamps, hangers, gaskets, and related components where available. Emissions-related products can be subject to state-specific regulations.
Advance carries replacement windshield wiper blades in multiple performance levels and sizes. Participating locations may assist customers with identifying and installing compatible wipers.
The lighting assortment includes headlight bulbs, fog-light bulbs, turn-signal bulbs, brake-light bulbs, LEDs, and other automotive lighting products. Compatibility depends on the vehicle’s factory configuration.
Advance sells hand tools, specialty automotive tools, jacks, jack stands, diagnostic equipment, battery chargers, shop supplies, storage, compressors, and other garage products. Some specialty tools may be subject to different return conditions.
Interior and exterior accessories include floor mats, seat covers, phone holders, steering-wheel covers, cleaning products, organizers, chargers, automotive electronics, and appearance products.
Advance offers waxes, polishes, tire cleaners, detailing sprays, microfiber towels, interior cleaners, glass cleaners, and other detailing products for vehicle appearance maintenance.
Advance Rewards is the company’s loyalty program. Current members earn points on eligible purchases, while higher annual spending can unlock higher earning levels such as 2nd Gear and Top Gear. Advance’s current program indicates that qualifying members can earn higher points-per-dollar rates as their annual spending increases.
Advance allows customers to purchase eligible in-stock items online and pick them up from a selected store, with many qualifying products marketed for pickup in approximately 30 minutes after confirmation. Orders not collected within the applicable pickup window can be canceled and returned to inventory.
Participating Advance stores can provide curbside pickup for qualifying prepaid orders. Customers generally call the store after arriving so an employee can bring the order to the vehicle.
Customers can shop parts, accessories, batteries, tools, and maintenance products through the Advance website. Vehicle information can be saved to help filter products by fitment.
Advance serves professional automotive repair businesses through dedicated commercial sales, inventory, delivery, and account-support operations. These services are important to the company’s strategy because professional customers frequently require rapid, same-day access to repair parts.
Advance supports company-operated and independently owned Carquest locations. Carquest stores provide automotive parts, tools, commercial services, and repair-related inventory while operating under the broader Advance supply network.
Advance allows eligible merchandise to be returned subject to its current return conditions. Warranty products may have longer return or replacement periods, while certain opened electrical products, special orders, clearance goods, and other categories may have additional restrictions.
919-573-3000
This number is associated with Advance’s Raleigh Store Support Center in official company materials.
919-573-3000
888-985-7755
Advance’s current careers platform publishes this number alongside its Raleigh corporate address.
1-877-238-2623
1-877-238-2623, Option 1
Daily: 8:30 AM to 5:30 PM ET.
1-877-238-2623, Option 2
Daily: 8:30 AM to 5:30 PM ET.
1-877-238-2623, Option 3
Monday to Friday: 8:30 AM to 5:30 PM ET.
1-877-238-2623, Option 5
Daily: 8:30 AM to 5:30 PM ET.
1-877-238-2623
Advance also allows customers to text this number during published support hours.
919-227-5466
invrelations@advance-auto.com.
984-389-7207
AAPCommunications@advance-auto.com.
Store phone numbers vary by location.
https://shop.advanceautoparts.com/store-locator
For consumer issues, the most direct route is 1-877-238-2623. Choose Option 1 for online-order or website problems, Option 2 for Advance Rewards, Option 3 for in-store service, or Option 5 for DieHard battery questions. Advance also supports live chat and text service, which can be useful when a written record of the conversation is helpful.
For a store-specific refund, installation issue, incorrect product, employee complaint, or pickup problem, contact the store manager first. Have the receipt, order number, store location, purchase date, vehicle information, product part number, and photographs where relevant. If local management cannot resolve the matter, escalate through central Customer Support and provide the earlier store-contact details.
Advance Auto Parts, Inc.
Store Support Center
4200 Six Forks Road
Raleigh, NC 27609
United States
Shane O’Kelly
O’Kelly has served as President and CEO since September 2023 and leads the company’s ongoing operational and financial transformation.
Ryan Grimsland
Grimsland joined Advance as Executive Vice President and Chief Financial Officer in November 2023.
Gene Lee
Current 2026 company announcements identify Gene Lee as Chair of the Board.
Advance Auto Parts, Inc.
Attn: Investor Relations Department
4200 Six Forks Road
Raleigh, NC 27609
Phone: 919-227-5466.
Advance Auto Parts, Inc.
Attn: Media Relations Department
4200 Six Forks Road
Raleigh, NC 27609
Phone: 984-389-7207.
As of July 18, 2026
4,311 company-operated stores
and
786 independently owned Carquest-branded stores.
Current careers materials describe approximately
54,000 team members.
New York Stock Exchange
Ticker
AAP
Complaints may involve an incorrect automotive part, defective merchandise, refund, warranty, core charge, online order, store employee, battery, pickup, delivery, pricing, loyalty account, or installation-related concern. Before escalating, gather the receipt, order number, product part number, vehicle year/make/model, store location, purchase date, photos, warranty documentation, and records of previous conversations.
Begin with the location where the purchase, pickup, installation, or service interaction occurred and ask for the store manager. Explain the problem in chronological order and provide the receipt, order number, product part number, and vehicle details. If the issue involves an incompatible or defective part, show the packaging and any evidence of the fitment or product problem. Clearly state whether you are requesting a return, replacement, warranty review, refund, core-credit correction, or another remedy, and keep the manager’s name and the date of the discussion.
If the store does not resolve the issue, call 1-877-238-2623. Select the option that best matches your concern, such as online orders, loyalty, in-store service, or DieHard battery support. Provide the store location, transaction details, order number, and the names of employees already contacted. Ask that the complaint be documented and request any case or reference number that can be used during subsequent follow-up.
Advance also provides live chat, Facebook Messenger support, and text support at 1-877-238-2623. A written support channel can be useful when the issue involves repeated promises, promotional pricing, order cancellations, loyalty points, delivery timing, or a disputed return because it creates a record of what was communicated. Save screenshots, chat transcripts, and message timestamps, and refer back to any existing Customer Support case rather than starting an entirely separate complaint.
If the complaint is product-related, review whether it should be handled as a normal return, warranty claim, or core return. Advance’s current policy states that some products have warranty periods beyond ordinary return windows, while electrical products, special orders, clearance merchandise, and other categories can have restrictions. Core returns must generally be the exact qualifying component in rebuildable condition. Ask Customer Support to identify the correct policy before escalating a denial.
For unresolved store-service concerns, ask the store manager or Customer Support to escalate the matter to the appropriate district or regional management team. Provide a concise timeline, the remedy already requested, the store’s response, and copies of receipts or photographs. Regional review is particularly appropriate when a complaint involves repeated service failures, a disputed manager decision, employee conduct, or inconsistent application of company return and warranty procedures across a location.
For a serious unresolved complaint, send written correspondence to Advance Auto Parts, Inc., Store Support Center, 4200 Six Forks Road, Raleigh, NC 27609. Include your contact information, store address, order or receipt number, vehicle details, product information, prior case numbers, and a clear chronological summary. Attach copies rather than original receipts or warranty documents and identify the specific resolution you are requesting. Keep proof of delivery and a copy of the complete letter.
If the complaint involves an automotive part that may present a genuine vehicle-safety risk, stop using the product if continued use could be dangerous and contact Advance immediately. Product recalls can also involve the National Highway Traffic Safety Administration when the component relates to motor-vehicle safety. Advance’s own recall materials have directed customers to NHTSA when a safety remedy could not be obtained, so serious safety complaints should be documented carefully with the product number, vehicle, failure description, and purchase information.
If the complaint concerns a duplicate charge, unauthorized transaction, canceled order that was not credited, or other unresolved payment problem, first allow Advance Customer Support to investigate. If the merchant dispute remains unresolved, contact the card issuer, PayPal, or other payment provider used for the purchase and follow its dispute procedures. Keep receipts, cancellation confirmations, screenshots, return records, and communications showing that you attempted to resolve the matter directly with Advance.
If a significant consumer complaint remains unresolved after corporate escalation, consider contacting the Attorney General or consumer-protection agency in the state where the transaction occurred. The appropriate agency depends on the issue, and automotive safety complaints may require a different regulator than ordinary retail disputes. Submit a concise factual record including purchase documents, support case numbers, store responses, correspondence, and the remedy requested rather than relying only on a verbal account.
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