Warby Parker Headquarters & Corporate Office

About Warby Parker

Warby Parker Inc. is a New York-based eyewear and vision-care company founded in 2010 by Neil Blumenthal, Dave Gilboa, Andrew Hunt, and Jeffrey Raider. The company originally became known for selling designer-style prescription eyeglasses online at comparatively accessible prices, helping challenge the traditional optical-retail model. Since then, Warby Parker has developed into an integrated vision-care business combining e-commerce, physical stores, optical laboratories, optometrists, prescription services, and digital vision technology.

Today, Warby Parker sells prescription eyeglasses, sunglasses, contact lenses, accessories, and other optical products while also offering comprehensive eye exams, prescription renewals, insurance-benefit assistance, in-store vision services, and digital tools such as Virtual Vision Test. The company has also expanded into performance eyewear through Warby Parker Sport and is developing intelligent eyewear in partnership with technology companies. Customers can interact with Warby Parker online or through a growing network of more than 300 physical stores across the United States and Canada.

Warby Parker is a publicly traded public benefit corporation rather than a privately held retailer. Its Class A common stock trades on the New York Stock Exchange under ticker WRBY. Co-founders Neil Blumenthal and Dave Gilboa continue to serve as Co-CEOs and Co-Chairs, while Adrian Mitchell became Chief Financial Officer in 2026. As of December 31, 2025, the company had 4,036 employees across 323 retail stores, two in-house optical laboratories, and two U.S. offices.

Warby Parker Headquarters & Corporate Office Address

Current Headquarters

Warby Parker Inc.
233 Spring Street, 6th Floor East
New York, NY 10013
United States

Warby Parker’s 2025 Form 10-K identifies this address as its principal executive office. Current legal, accessibility, and privacy materials also continue to use the Spring Street address, confirming that this is the company’s present corporate headquarters rather than merely a retail or mailing location.

Corporate Office

Warby Parker’s principal corporate office and headquarters are the same:

233 Spring Street, 6th Floor East
New York, NY 10013

The company does not currently publish a separate primary corporate-office address distinct from its New York headquarters.

Mailing Address

For ordinary corporate and legal correspondence, Warby Parker currently uses:

Warby Parker Inc.
233 Spring Street, 6th Floor East
New York, NY 10013

Customers should use the Customer Experience team for routine order or service questions rather than sending them directly to corporate headquarters.

Other Important Address

HIPAA-related privacy complaints may be directed to:

Warby Parker Inc.
Attn: Legal Department
233 Spring Street, 6th Floor East
New York, NY 10013

This route is intended for protected-health-information and privacy matters rather than ordinary frame, order, or shipping complaints.

Quick Information

Corporate Phone Number

646-847-7215

Warby Parker’s current SEC filing identifies this as the telephone number associated with its principal executive office.

Customer Service Number

888-492-7297

Current Customer Experience availability is generally 8:00 AM to 11:00 PM ET daily.

Corporate Office Address

233 Spring Street, 6th Floor East, New York, NY 10013

Headquarters Address

233 Spring Street, 6th Floor East, New York, NY 10013

Email

Customer Service: help@warbyparker.com

Warby Parker publishes this email together with its main Customer Experience number.

Industry

Eyewear, Optical Retail, Vision Care, Contact Lenses, Eye Exams and Consumer Healthcare

Founded

2010

Number of Employees

4,036 employees as of December 31, 2025

This included 2,275 full-time and 1,761 part-time employees.

Number of Stores / Locations

323 retail stores as of December 31, 2025

Warby Parker’s investor site now describes its retail footprint more broadly as 300+ stores across the U.S. and Canada.

Corporate Office Hours

Warby Parker does not publish public walk-in corporate-office hours. Customer Experience is generally available from 8:00 AM to 11:00 PM ET daily.

Website

https://www.warbyparker.com/

Investor Relations

https://investors.warbyparker.com/

Warby Parker Products & Services

Prescription Eyeglasses

Warby Parker designs and sells prescription eyeglasses in a wide range of frame shapes, materials, colors, widths, and styles. Standard prescription eyewear remains the company’s core product category, with many frame packages positioned at accessible starting prices that include basic prescription lenses.

Prescription Sunglasses

Customers can order sunglasses with prescription lenses using eligible prescriptions. Options include multiple frame styles and lens treatments, allowing customers to combine sun protection with corrective vision.

Non-Prescription Sunglasses

Warby Parker also sells fashion and sun-protection eyewear without prescription correction. These products are offered online and through participating stores alongside the prescription assortment.

Contact Lenses

Warby Parker sells contact lenses from established manufacturers and offers contact-lens ordering through its website and stores. Customers need a valid prescription, and eligible vision-insurance benefits can sometimes be applied toward contact purchases.

Comprehensive Eye Exams

Participating Warby Parker stores offer comprehensive eye examinations performed by eye-care professionals. Exams can help determine a first prescription, update an existing one, assess vision changes, and identify concerns that may require additional clinical attention.

Virtual Vision Test

Virtual Vision Test allows eligible adults with qualifying prescriptions and no reported eye-health concerns to complete a remote vision assessment using a compatible device. If approved by an eye doctor, the service can renew an expired glasses or contact-lens prescription without a full in-person examination.

In-Store Prescription Check

Warby Parker provides qualifying in-store prescription-check services at selected locations. This service is intended for eligible customers who see well with their current correction but need a valid updated prescription.

Vision Insurance Support

Warby Parker helps customers check whether eligible insurance benefits can be applied to prescription eyeglasses, sunglasses, contacts, or eye exams. Coverage depends on the customer’s insurer, plan rules, state, and provider network.

Kids’ Eyewear

Warby Parker offers eyewear designed for children in selected frames and sizes. Families can shop prescription glasses that use the company’s design approach while fitting younger customers.

Warby Parker Sport

Warby Parker Sport expands the company into performance-focused eyewear intended for activities where fit, stability, visibility, and active use matter. The category launched as part of Warby Parker’s 2026 expansion into performance eyewear.

Intelligent Eyewear

Warby Parker is developing intelligent eyewear with technology partners including Google and Samsung. The initiative is designed around glasses suitable for everyday wear while adding next-generation smart functionality.

Virtual Try-On and Advisor

Warby Parker’s digital tools allow customers to preview frames virtually and receive recommendations before buying. Its Advisor experience is designed to replicate some aspects of working with an in-store associate through a mobile device.

Retail Optical Services

Warby Parker stores combine frame shopping, adjustments, optical assistance, prescription services, eye exams at qualifying locations, and contact-lens support. Store offerings vary according to location and applicable state regulations.

Buy a Pair, Give a Pair

Through its social-impact program, Warby Parker works with nonprofit partners to distribute glasses to people who need vision correction. The company reports that more than 20 million pairs have been distributed through the program to date.

Warby Parker Corporate Phone Numbers

Corporate Phone Number

646-847-7215

This is the current principal executive-office number reported in Warby Parker’s SEC filing.

Corporate Headquarters Number

646-847-7215

Headquarters Number

646-847-7215

Corporate Office Number

646-847-7215

Customer Service Number

888-492-7297

Customer Support Number

888-492-7297

Customer Experience support is generally available from 8:00 AM to 11:00 PM ET daily.

Toll-Free Number

888-492-7297

Sales Number

Warby Parker does not publish a separate nationwide Sales Department number. Purchases and product assistance are handled through Customer Experience, stores, and WarbyParker.com.

Billing Number

No separate public billing-only number is listed. Billing, payment, refund, and order questions can be directed to 888-492-7297.

Regional Office Number

Warby Parker does not publish one universal regional-office number.

Branch Office Number

Individual retail stores have their own local contact information. Customers should use Warby Parker’s store locator for location-specific details.

International Number

No single universal international Customer Service line is prominently published. Customers in supported markets should use the appropriate regional Warby Parker support channel.

Emergency / After-Hours Number

Warby Parker does not operate an emergency corporate hotline. The Customer Experience line closes outside the published support window.

Investor Relations Number

Warby Parker does not prominently publish one general investor telephone line on its current Investor Relations homepage. Investor requests can be submitted through the company’s Investor Relations site.

Media / Press Number

A permanent media-specific phone number is not prominently published on the main consumer support pages. Media inquiries should use Warby Parker’s corporate press channels rather than Customer Service.

Human Resources Number

Warby Parker does not publish a universal applicant HR phone number.

Accessibility Number

888-492-7297

The same number can be used for website and app accessibility assistance.

Privacy Requests Number

855-400-2932

This number is published for certain consumer privacy-rights requests.

Reservations / Booking Number

Eye examinations and store appointments are generally booked online or through the local Warby Parker location. A separate nationwide booking-only phone number is not prominently published.

How to Reach a Real Person at Warby Parker

The simplest route for most customers is to call 888-492-7297 during Customer Experience hours, generally 8:00 AM to 11:00 PM Eastern Time every day. This team can assist with orders, frames, contact lenses, shipping, returns, prescription questions, store services, insurance-related questions, and many other routine concerns. Customers should have their order number, account email, prescription information where relevant, and the name of the product involved ready before calling.

For an issue involving an eye exam, prescription, adjustment, or experience at a particular Warby Parker store, contacting that location can be more efficient because the local team may have direct access to appointment and store-service details. More general online-order or cross-store concerns should go through central Customer Experience. Privacy requests use the specialized 855-400-2932 number, while HIPAA privacy matters can be escalated to the Legal Department at the Spring Street headquarters.

If the first representative cannot resolve the matter, ask for the case to be reviewed by a supervisor or the appropriate specialist. Keep the support email thread or case details together, particularly when a complaint involves repeated lens issues, insurance, a clinical service, payment, or a disputed refund.

How to File a Complaint Against Warby Parker

Complaints may involve orders, incorrect lenses, damaged frames, delivery, refunds, contact lenses, eye exams, prescriptions, insurance, accessibility, privacy, store service, or another Warby Parker interaction. Before escalating, gather the order number, receipt, prescription if relevant, store location, appointment date, photographs of damaged products, payment records, and previous support correspondence.

Step 1: Contact Customer Service

Begin by calling 888-492-7297 or emailing help@warbyparker.com. Explain what happened, provide the order or appointment details, and state what resolution you are requesting. For product-related complaints, photographs and the exact frame or lens information can help Customer Experience assess whether a replacement, return, adjustment, or other solution is appropriate.

Step 2: Contact the Relevant Department

If the complaint concerns an eye exam, prescription, contact lenses, or in-store optical service, contact the location or vision-care team involved. Privacy issues should use the privacy process, while accessibility complaints can use the main Customer Experience line or accessibility support. Routing a complaint to the team that owns the specific service usually produces a more useful review than repeatedly contacting general order support.

Step 3: Request Supervisor or Management Review

If the first response is unsatisfactory, ask Customer Experience or the store team for supervisor or management review. Provide the previous case details, dates, employee names if available, and a short chronological summary. Clearly distinguish between what has already been offered and what remains unresolved so the reviewing manager can focus on the outstanding issue.

Step 4: Use the Company’s Written Complaint Channel

Emailing help@warbyparker.com provides a written record that is useful when a complaint requires supporting photographs, receipts, prescription documentation, or a timeline. For HIPAA concerns, Warby Parker permits written complaints to its Legal Department at 233 Spring Street. Preserve copies of all submissions and responses.

Step 5: Contact Corporate Headquarters

Serious unresolved corporate correspondence can be addressed to Warby Parker Inc., 233 Spring Street, 6th Floor East, New York, NY 10013. Include your full contact information, order or appointment details, previous complaint history, and the specific remedy requested. Use copies rather than original documents and retain delivery confirmation.

Step 6: Use the Specialized Complaint or Dispute Department

For privacy-related complaints, use Warby Parker’s privacy-rights process or 855-400-2932. HIPAA complaints can be directed to the Legal Department, while accessibility issues can be escalated through accessibility support. Specialized processes are particularly important when a complaint involves protected health information rather than a normal retail purchase.

Step 7: File With the Appropriate Regulator

The appropriate regulator depends on the complaint. Privacy involving protected health information can be reported to the U.S. Department of Health and Human Services Office for Civil Rights. Concerns regarding an eye doctor’s professional conduct may fall under the relevant state optometry or medical licensing board. Warby Parker’s privacy notice expressly confirms the right to file a HIPAA complaint with HHS.

Step 8: Use Consumer Protection or Financial Dispute Options

General retail disputes may be raised with the relevant state consumer-protection agency or Attorney General. California consumers can contact the California Department of Consumer Affairs Complaint Assistance Unit using the contact information identified in Warby Parker’s Terms. For disputed card charges, customers can also consider their card issuer’s formal dispute process after first attempting resolution with Warby Parker.

Step 9: Consider Formal Legal or Arbitration Procedures

If a significant dispute remains unresolved after internal and regulatory escalation, review the current Warby Parker Terms of Use and any service-specific terms that apply to the transaction. Legal options can depend on the product, state, healthcare service, and dispute type. For substantial claims, obtain independent legal advice before starting litigation, arbitration, or another formal legal process.