Voya Financial Headquarters & Corporate Office

About Voya Financial

Voya Financial, Inc. is a major U.S. financial-services company specializing in workplace retirement solutions, employee benefits, wealth services, and investment management. The company’s modern history is closely connected with ING Group, the Dutch financial institution that built a substantial U.S. insurance, retirement, and investment operation through numerous acquisitions. The U.S. business was separated through an initial public offering in May 2013 and subsequently adopted the Voya Financial brand. The name was selected to reflect the idea of a financial journey or voyage and marked the company’s transition from ING’s U.S. operations into an independent American public company.

Today, Voya serves employers, retirement-plan participants, institutions, financial professionals, and individual investors. Its principal businesses include Retirement, Employee Benefits, and Investment Management. The company’s retirement platform reaches nearly 10 million workplace retirement-plan participant accounts, while its Benefitfocus technology supports benefits administration for millions of employees. Voya also provides group life insurance, disability coverage, supplemental health products, health savings and spending accounts, managed accounts, wealth-management services, mutual funds, institutional investment strategies, and other workplace financial solutions.

Voya Financial remains an independent publicly traded corporation listed on the New York Stock Exchange under ticker symbol VOYA. Heather Lavallee serves as Chief Executive Officer. As of December 31, 2025, Voya reported more than 18 million individual customer relationships, more than 50,000 employer and institutional client relationships, approximately 11,000 employees, and roughly $1.1 trillion in combined assets under management and assets under administration. Current SEC filings identify the company’s principal executive office at 200 Park Avenue in New York City, correcting older references that may still use 230 Park Avenue.

Voya Financial Headquarters & Corporate Office Address

Current Headquarters

Voya Financial, Inc.
200 Park Avenue
New York, NY 10166
United States

Voya Financial’s current 2025 Annual Report and 2026 SEC quarterly filings identify 200 Park Avenue as the company’s principal executive office. Older documents referencing 230 Park Avenue should therefore be treated as historical.

Corporate Office

200 Park Avenue
New York, NY 10166
United States

The New York corporate headquarters supports executive management, finance, legal, compliance, investor relations, strategy, investment management, corporate communications, and other enterprise functions.

Mailing Address

Voya Financial, Inc.
200 Park Avenue
New York, NY 10166
United States

This is the company’s current principal corporate address. Retirement-plan, insurance, investment, and benefits customers frequently use product-specific P.O. Boxes or servicing addresses rather than sending account documents to corporate headquarters.

Other Important Address

Voya Retirement Insurance and Annuity Company
One Orange Way
Windsor, CT 06095
United States

Voya maintains major retirement and insurance operations in Windsor, Connecticut. Many retirement-plan overnight mailing instructions and servicing processes use One Orange Way, although it is not the headquarters of Voya Financial, Inc.

Quick Information

Corporate Phone Number

212-309-8200

Voya’s current SEC filings identify this number with its principal executive office at 200 Park Avenue.

Customer Service Number

800-584-6001

This is a major Voya customer-service number for existing retirement-plan participants and Select Advantage customers. Individual plans can have their own dedicated telephone numbers.

Corporate Office Address

200 Park Avenue, New York, NY 10166, United States.

Headquarters Address

200 Park Avenue, New York, NY 10166, United States.

Email

IR@voya.com

This is Voya Financial’s verified Investor Relations email. Account-specific customer questions should use the secure service channel associated with the customer’s retirement, insurance, or investment product.

Industry

Retirement services, employee benefits, investment management, wealth management, insurance, financial technology, and financial services.

Founded

Voya became an independent publicly traded company through its 2013 separation from ING Group. Its predecessor insurance businesses date back several decades.

Number of Employees

Approximately 11,000 employees as of December 31, 2025.

Customer Relationships

More than 18 million individual customer relationships and more than 50,000 employer and institutional relationships as of December 31, 2025.

Assets Under Management and Administration

Approximately $1.1 trillion in combined AUM and AUA as of December 31, 2025.

Corporate Office Hours

Public visitor hours for the New York headquarters are not prominently published. Product-specific customer-service centers typically operate on weekday schedules.

Website

https://www.voya.com/

Investor Relations / Careers Page

Investor Relations: https://investors.voya.com/

Careers: https://careers.voya.com/

Voya Financial Products & Services

Workplace Retirement Plans

Voya provides recordkeeping and administration for 401(k), 403(b), 457(b), and other employer-sponsored retirement plans. Services include enrollment, contributions, investment options, participant education, digital account management, and retirement planning tools.

Retirement Plan Recordkeeping

Employers can use Voya to manage retirement-plan administration, participant records, transactions, compliance-related processes, communications, and other plan functions.

Managed Accounts

Voya provides eligible retirement participants with managed-account and advice services that can help create personalized investment allocations and retirement strategies based on individual circumstances.

Retail Wealth Services

Voya offers individual retirement accounts, financial guidance, planning, and other wealth services to qualifying clients, including individuals transitioning assets from workplace retirement plans.

Group Life Insurance

Voya’s Employee Benefits business provides employer-sponsored group life insurance and accidental death and dismemberment coverage through its insurance subsidiaries.

Disability Insurance

Employers can offer short-term and long-term disability insurance through Voya. These products can provide income protection when an eligible employee cannot work because of a qualifying illness or injury.

Supplemental Health Benefits

Voya offers accident, critical illness, hospital indemnity, and other supplemental benefits designed to help employees manage financial costs associated with qualifying medical events.

Health Savings and Spending Accounts

Voya Health Account Solutions supports health savings accounts, flexible spending accounts, commuter benefits, and other tax-advantaged workplace accounts.

Benefitfocus

Benefitfocus provides benefits-administration technology used by employers and health plans to support employee enrollment, benefits communication, decision support, and related administration.

Investment Management

Voya Investment Management manages fixed-income, equity, alternative, multi-asset, and private-market strategies for institutions, financial intermediaries, retirement plans, and individual investors.

Mutual Funds

Individual investors and financial professionals can access Voya mutual funds covering different investment objectives and asset classes. Shareholder servicing is available through a dedicated customer-service operation.

529 College Savings Plans

Voya provides servicing and investment support for selected 529 college-savings programs, including Tomorrow’s Scholar and other plan arrangements.

Voya Financial Corporate Phone Numbers

Corporate Phone Number

212-309-8200

This is Voya Financial’s verified corporate telephone number and is listed with its principal executive office in current SEC filings.

Corporate Headquarters Number

212-309-8200

The number serves Voya’s headquarters at 200 Park Avenue in New York City.

Headquarters Number

212-309-8200

Corporate callers who need a Voya enterprise department can begin with this current headquarters number.

Corporate Office Number

212-309-8200

This is the strongest verified general corporate number for Voya Financial, Inc.

Retirement Customer Service Number

800-584-6001

Existing Voya Retirement Insurance and Annuity Company plan participants and Select Advantage customers can use this number for many retirement-account questions.

Retirement Enrollment Number

888-311-9487

Voya publishes this number for individuals enrolling in eligible employer retirement plans serviced by Voya Retirement Insurance and Annuity Company.

Group Life and Disability Number

800-955-7736

This number handles general questions concerning Voya Group Life and Disability benefits and claims.

Supplemental Health Benefits Number

877-236-7564

Customers can use this number for general questions involving Accident, Critical Illness, Hospital Indemnity, and Wellness benefits.

Health Account Solutions Number

833-232-4673

This number supports customers with qualifying employer-sponsored HSA, FSA, commuter, and similar tax-advantaged accounts.

Investment Management Shareholder Services Number

800-992-0180

Individual investors can use this number for Voya mutual-fund shareholder-service questions.

Financial Professional Number

800-334-3444

Financial professionals working with Voya Investment Management can use this number for broker-dealer and registered investment adviser services.

Investor Relations Number

212-309-8999

Voya publishes this dedicated number for Investor Relations inquiries. The corresponding email is IR@voya.com.

How to Reach a Real Person at Voya Financial

The correct support route depends heavily on the product. Existing retirement-plan participants commonly use 800-584-6001, while group life and disability customers use 800-955-7736 and supplemental health-benefit customers can use 877-236-7564. Voya’s central Contact Us page lists separate numbers by business because retirement plans, employee benefits, investment products, and health accounts are administered by different subsidiaries and service teams.

Before calling, have the account or policy number, employer or plan name, participant information, claim number where applicable, transaction details, and any previous service-case information available. Retirement customers should also check the telephone number printed on their latest account statement because some employer plans have dedicated Voya service centers that provide more specific assistance.

Corporate matters can be directed through 212-309-8200, while investor questions should use 212-309-8999. Customers should never send Social Security numbers, passwords, bank credentials, medical documents, or other sensitive information through unsecured email unless Voya specifically provides a secure communication method.

How to File a Complaint Against Voya Financial

Complaints can involve retirement accounts, withdrawals, rollovers, employee benefits, insurance claims, health accounts, investments, fees, plan administration, financial advice, or customer service. Before escalating, gather statements, plan documents, policy information, claim records, transaction confirmations, correspondence, and any existing reference number.

Step 1: Contact Customer Service

Begin with the telephone number assigned to the specific product or employer plan. Explain the complaint clearly and request a case or reference number where available.

Step 2: Contact the Relevant Department

Retirement complaints should go to retirement servicing, insurance claims to the relevant benefits team, mutual-fund concerns to Shareholder Services, and health-account issues to Health Account Solutions. Proper routing is particularly important because different Voya subsidiaries issue and administer different products.

Step 3: Request Supervisor or Management Review

If the first representative cannot resolve the complaint, request escalation to a supervisor, claims manager, retirement specialist, or other appropriate leader. Provide the original case information and clearly state the unresolved issue.

Step 4: Use the Company’s Written Complaint Channel

Use the secure email or written correspondence method provided for the specific Voya account, plan, insurance product, or investment. Include copies of supporting documents and retain originals for your own records.

Step 5: Contact Corporate Headquarters

Serious unresolved corporate matters can be directed to Voya Financial, Inc., 200 Park Avenue, New York, NY 10166. The complaint should identify the relevant Voya subsidiary, product, employer plan, and existing complaint history.

Step 6: Use the Specialized Complaint or Dispute Department

Insurance claims, retirement-plan administration, securities, investment advice, employee benefits, and privacy concerns can require specialized internal review. Customers should follow any formal appeal rights provided in policy documents, plan documents, or claim notices.

Step 7: File With the Appropriate Regulator

Retirement-plan concerns may involve the U.S. Department of Labor or Internal Revenue Service depending on the issue. Insurance complaints may go to the policyholder’s state insurance department. Securities and investment complaints may involve FINRA or the Securities and Exchange Commission.

Step 8: Use Consumer Protection or Financial Dispute Options

Consumers can consider state insurance, securities, financial-services, or consumer-protection agencies where appropriate. Customers should also use formal employer-plan appeal procedures when a dispute concerns an employer-sponsored benefit.

Step 9: Consider Formal Legal or Arbitration Procedures

For substantial retirement, insurance, securities, benefits, or financial losses, review the applicable policy, plan document, investment agreement, or advisory contract. These documents may contain deadlines, mandatory appeals, arbitration provisions, or other dispute requirements that should be reviewed before formal action.