Vimeo, LLC
Vimeo, LLC
Vimeo is a professional video platform that provides video hosting, streaming, creation, editing, collaboration, analytics, live-event, enterprise-video, and video-monetization tools. The platform was founded in 2004 and developed as an alternative to advertising-driven consumer video platforms, with greater emphasis on high-quality playback, professional creators, businesses, internal communications, marketing teams, and organizations that need greater control over video distribution.
Vimeo expanded from basic video hosting into a broad video technology platform. Its current product portfolio includes ad-free video hosting, customizable players, team collaboration, video review, screen recording, live streaming, webinars, AI-powered transcription and translation, enterprise security, analytics, OTT video services, and tools for organizations that need secure video libraries. Vimeo’s current plans include Free, Starter, Standard, Advanced, and customized Enterprise offerings.
A major corporate change occurred in November 2025, when Bending Spoons completed its acquisition of Vimeo. Vimeo became a privately held subsidiary of Bending Spoons rather than remaining an independently traded Nasdaq company. Bending Spoons currently identifies Vimeo as one of its owned products, while Vimeo’s March 2026 corporate update identifies Marco Castello as the person leading Vimeo following the acquisition.
Vimeo.com, Inc.
330 West 34th Street
New York, NY 10001
United States
Current Vimeo legal materials continue to identify 330 West 34th Street in New York City as Vimeo’s U.S. corporate and legal address. Different official materials identify the 5th or 10th floor depending on the particular legal function, so the street address should be treated as the core current headquarters location.
Vimeo’s principal New York corporate location remains
330 West 34th Street
New York, NY 10001
Following the 2025 Bending Spoons acquisition, Vimeo remains a separate operating brand and legal entity within the Bending Spoons group.
For ordinary customer support, Vimeo primarily uses its online Help Center and support-ticket system rather than encouraging general postal correspondence.
For formal legal notices
Vimeo.com, Inc.
Attention: Legal Department
330 West 34th Street, 10th Floor
New York, NY 10001.
Vimeo has operated from different New York offices during its history, but the currently verified corporate/legal location remains 330 West 34th Street. Older addresses appearing on third-party directories should not automatically be treated as current.
212-524-8791
This number appeared in Vimeo’s most recent public-company SEC filings before the Bending Spoons acquisition and was associated with the New York principal executive office.
Vimeo does not publish one universal consumer Customer Service phone number.Most users must use the online support form. Phone support is currently reserved primarily for qualifying Enterprise customers.
330 West 34th Street, New York, NY 10001
330 West 34th Street, New York, NY 10001
Vimeo does not publish one universal support email for all account problems.
Customer Support
https://vimeo.com/help/contact
Video Hosting, Video Streaming, Enterprise Video, SaaS, Digital Media and Video Technology
2004
Vimeo no longer publishes a standardized standalone employee count following its 2025 acquisition and subsequent restructuring.
Bending Spoons
Vimeo became a wholly owned Bending Spoons subsidiary in November 2025.
Not applicable as a standalone public-company function.Vimeo became privately held following the Bending Spoons acquisition.
Vimeo provides professional video hosting with an ad-free player, customizable playback settings, privacy controls, embedding, captions, transcripts, chapters, and analytics. Paid plans provide significantly more storage and management capability than the Free tier.
Businesses can customize Vimeo’s player to match their branding and control how videos appear when embedded on websites. Higher plans support additional branding, calls to action, custom cards, and third-party player features.
Vimeo provides video libraries, folders, subfolders, shared workspaces, search, version history, caption search, and access-management tools. These capabilities are designed for marketing, communications, creative, and enterprise teams managing large content libraries.
Teams can share review links, collect comments, compare versions, and centralize video-feedback workflows. This reduces reliance on long email threads or separate file-transfer platforms during production.
Vimeo includes screen-recording tools across its current paid plans. Businesses can use recording for demonstrations, training, product walkthroughs, internal communication, and asynchronous collaboration.
Current Vimeo tools include trimming, timeline editing, templates, GIF creation, transcript-based editing on supported plans, teleprompter functionality, brand kits, and stock assets depending on subscription level.
Advanced and Enterprise customers can host live broadcasts, corporate events, town halls, webinars, and other streamed programming. Features can include live chat, polls, Q&A, simulcasting, DVR, and event analytics.
Vimeo’s higher-level subscriptions support virtual events and webinars with registration, engagement tools, analytics, moderation, and live audience interaction.
Vimeo Enterprise provides advanced security, administration, video-library, live-streaming, analytics, SSO, SCIM, marketing integration, and custom support capabilities for large organizations. Dedicated account management and phone support are also available with qualifying Enterprise packages.
Vimeo integrates AI features including transcription and advanced Enterprise tools for translation, audio dubbing, video highlights, and AskAI-style video interaction. Availability varies by plan.
Vimeo supports automated closed captioning and transcript editing, making video content more accessible and searchable.
Users can analyze viewer engagement, playback behavior, content performance, and event metrics. Advanced and Enterprise plans provide deeper audience and marketing data.
Standard and higher plans can support lead-capture forms, calls to action, branded galleries, and marketing integrations.
Vimeo OTT allows media businesses and creators to build subscription or transactional streaming services and monetize video libraries through branded viewing experiences.
Qualifying Vimeo products allow creators and businesses to sell video access, subscriptions, or content through Vimeo On Demand and OTT services.
Vimeo supports password protection, unlisted sharing, domain restrictions, and access controls. Enterprise customers can also receive DRM, SSO, SCIM, data-residency controls, audit logs, and other advanced security features.
Starter is an entry-level paid plan that adds increased storage, advanced sharing, privacy tools, video review, analytics, file transfer, and team-oriented video management over the Free tier.
Standard expands video management with player branding, lead capture, calls to action, custom cards, text-based editing, stock assets, additional seats, and video monetization capabilities.
Advanced adds live streaming, webinars, Q&A, polls, simulcasting, event analytics, and deeper marketing capabilities.
Enterprise customers can receive dedicated support, onboarding, account management, 24/7 support options, and telephone assistance according to their contract and support tier.
212-524-8791
This was Vimeo’s verified principal executive office number immediately before the company became private.
212-524-8791
212-524-8791
212-524-8791
No universal public phone number is currently published for ordinary self-service Vimeo customers.
Vimeo directs normal support inquiries to
https://vimeo.com/help/contact
No verified universal U.S. toll-free Customer Service number is publicly listed.
Vimeo Enterprise sales inquiries are handled through the online Enterprise sales form rather than a universal published telephone number.
No separate verified public billing number is published.Billing and subscription issues should be submitted through Vimeo Support.
No general public technical-support phone number is available.Qualifying Enterprise accounts receive phone support under their contracted support tier.
Advanced, Premium, and Enterprise customers can access qualifying live-event messaging support through their event-management interface.
Available to qualifying Enterprise customers using the phone PIN and contact instructions provided during onboarding.
No universal regional-office number is publicly promoted.
No universal international support number is published.
No separate emergency hotline is published.Vimeo’s written support operates 24/7.
Not applicable following Vimeo’s 2025 take-private transaction.
No permanent general public press phone is prominently listed.
No universal public HR telephone number is published.
Not applicable.
The most reliable way to reach a Vimeo support representative is to sign into your account and go to https://vimeo.com/help/contact. Vimeo recommends logging in because account identification allows the support system to route the request faster. The Digital Assistant first attempts to resolve the issue from help content, and if it cannot, users can submit a support ticket to a human support team. Vimeo states that written support operates 24 hours a day, seven days a week.
Response priority depends on the subscription level. Advanced users can generally expect faster first responses than Starter or Free accounts, while Enterprise customers can receive substantially stronger service-level commitments. Enterprise customers may also receive phone support, dedicated account management, and 24/7 communication depending on their support package. When contacting Vimeo, keep the account email, video URL, subscription plan, billing information, error screenshots, and previous ticket number ready.
For legal, copyright, privacy, trademark, or illegal-content complaints, do not use ordinary technical support if a specialized Vimeo form is available. Vimeo maintains dedicated channels for DMCA claims, privacy complaints, trademark complaints, and illegal-content reports.
Before escalating a complaint, gather your Vimeo account email, subscription details, payment receipts, relevant video URLs, screenshots, correspondence, ticket numbers, dates, and a concise description of the resolution you want. Complaints may involve billing, account access, video removal, copyright, privacy, platform functionality, subscription cancellation, live-streaming problems, or Enterprise service.
Begin at https://vimeo.com/help/contact and sign into the Vimeo account if possible. Describe the complaint clearly and include relevant URLs, screenshots, subscription information, and previous troubleshooting. Request a ticket number and retain the confirmation email. Vimeo’s written support team operates 24/7, although response speed varies by plan.
Use the specialized department that matches the problem. Billing and account issues belong with standard support, Enterprise contractual issues should go through the account team, and copyright, privacy, trademark, or illegal-content complaints should use Vimeo’s dedicated legal forms. This usually provides faster handling than placing every complaint into the general support queue.
If the first response does not solve the issue, reply within the same support ticket and request escalation to a senior support specialist or manager. Explain what has already been attempted, identify the unresolved point, and state the specific remedy requested. Enterprise users should also contact their account manager where appropriate.
Maintain a written record through Vimeo’s support ticket system. Written escalation is especially useful for disputed billing, account restrictions, removed content, privacy matters, or technical problems that require engineering review. Attach relevant documentation and avoid creating multiple separate tickets for the same unresolved issue unless Vimeo instructs you to do so.
For a serious unresolved corporate matter, written correspondence can be sent to Vimeo.com, Inc., 330 West 34th Street, New York, NY 10001. Include your name, account email, ticket numbers, transaction details, important dates, and a concise chronological explanation. For formal legal correspondence, use Attention: Legal Department, 330 West 34th Street, 10th Floor, New York, NY 10001.
Privacy complaints can be submitted to Vimeo’s Data Protection Officer, while copyright and trademark complaints have dedicated forms. Vimeo’s privacy materials identify the Data Protection Officer at the New York office. Using these specialized channels is appropriate when the issue concerns personal data, intellectual property, or content legality rather than normal technical support.
If the issue involves privacy, consumer protection, deceptive business practices, or other regulated conduct, the correct regulator depends on the nature of the complaint and the user’s location. U.S. consumers may consider the Federal Trade Commission, a state Attorney General, or applicable state privacy authority. International users may have access to their local data-protection or consumer regulator.
For an unresolved billing or unauthorized-payment dispute, customers may contact their card issuer or payment provider after first attempting to resolve the matter with Vimeo. Consumer-protection agencies may also be appropriate if the complaint concerns unfair billing, cancellation practices, or another consumer issue. Preserve invoices, cancellation confirmations, support tickets, and bank records.
If informal support and regulatory options fail, review the Vimeo Terms and any Enterprise agreement governing the account before starting formal proceedings. Contractual dispute procedures may vary depending on the plan, jurisdiction, and whether the customer has a separately negotiated Enterprise agreement. Legal notices should be sent using the current address specified in Vimeo’s Terms.
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